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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37140 Views
  • 15 replies
  • 36 likes
  • 37140 Views
  • 15 replies
  • 36 likes

Superuser Contribution How do I force Spotify to play video ad for 30 minutes of ad free listening?

This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I work out kind of like watching a YouTube video. I ...

  • Regular
  • This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I...
  • Howtobehuman101
  • Newbie
  • 11945 Views
  • 2 replies
  • 0 likes
  • 11945 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Crashes in Car on First Song

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueLately, Spotify has started crashing in my car. I download music ahead of time so everything I play is already on my phone and I connect through Bluetooth to my car. I...

  • Visitor
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.2   My Question or Issue Lately, Spotify has started crashing in my car. I download music ahead of time so everythin...
  • OscarDC
  • Moderator
  • 2800 Views
  • 10 replies
  • 1 likes
  • bluetooth
    Car
    iphone
  • 2800 Views
  • 10 replies
  • 1 likes

Superuser Contribution Mitt spotify stänger av musiken efter ca 30 sek

PlanPremium YesCountry Sweden DeviceiPhone 8 and I-padOperating SystemiOS 10 My Question or IssueMitt spotify stänger av efter 30 sek! Vad är det som fel??

  • Casual Listener
  • Plan Premium Yes Country Sweden   Device iPhone 8 and I-pad Operating System iOS 10   My Question or Issue Mitt spotify stänger av efter 30 sek! Vad är det som fel??  
  • Eni
  • Moderator
  • 9259 Views
  • 4 replies
  • 0 likes
  • 9259 Views
  • 4 replies
  • 0 likes

Superuser Contribution Disconnect and pausing using bluetooth iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs of 2 IOS updates ago my iPhone 8 has been disconnecting from the bluetooth in my car when ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As of 2...
  • Lyubka
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution José María López Jiménez

Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo PlANPremiumCountryMexico DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueolvide mi cuenta en un...

  • Newbie
  • Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo  PlAN Premium Country Mexico  Device iPhone 11 Operating System (iOS ...
  • Dian
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ‘and more’ not available on playlists

PlanFree/PremiumCountryU.KDevice(iPhone SE 2020)Operating System(iOS 16.1)I can no longer view the list of songs in a playlist that isn’t my own because the ‘and more’ button is not working. This issue started recently, I have tried deleting the app ...

  • Casual Listener
  • Plan Free/Premium Country U.K Device (iPhone SE 2020) Operating System (iOS 16.1) I can no longer view the list of songs in a playlist that isn’t my own because the ‘and more’ button is not w...
  • AlejaR
  • Moderator
  • 846 Views
  • 3 replies
  • 0 likes
  • iOS
  • 846 Views
  • 3 replies
  • 0 likes

Superuser Contribution AppleTV songs stop and it backs out of playlist

Not sure if this is a known issue, but I've got a playlist (nothing fancy, songs searched/added, works on mac, phone, Tesla, etc. just fine). When I play it, then enable shuffle, and within 30 seconds, the song stops and it backs out to the main menu...

  • Visitor
  • Not sure if this is a known issue, but I've got a playlist (nothing fancy, songs searched/added, works on mac, phone, Tesla, etc. just fine).   When I play it, then enable shuffle, and within ...
  • AlejaR
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening History does NOT show streamings from Spotify Connect speakers(like Sonos)

PlanPremiumCountryCanadaDeviceiPhone SE 2020Operating SystemiOS 16.1.1 My Question or IssueListening history does not show streamings from speakers

  • Newbie
  • Plan Premium Country Canada Device iPhone SE 2020 Operating System iOS 16.1.1   My Question or Issue Listening history does not show streamings from speakers
  • Kiril
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS 16 Beta / Spotify Connect: Volume keeps lowering

PlanPremiumCountrySwedenDeviceiPhone 12 ProOperating SystemiOS 16 Public Beta 3 My IssueWhile I understand that this might be caused by the iOS 16 Public Beta, and may be addressed in future app update: every time I connect to Spotify Connect on my Y...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 12 Pro Operating System iOS 16 Public Beta 3   My Issue While I understand that this might be caused by the iOS 16 Public Beta, and may be a...
  • biuroimagazyn
  • Regular
  • 5416 Views
  • 44 replies
  • 8 likes
  • 5416 Views
  • 44 replies
  • 8 likes

Solved!!Superuser Contribution The queue button has gone from the now playing screen.

When I start playing my playlists that I made the now playing button has vanished. Can’t find it anywhere in the now playing screen. Also noticed that the way to songs are displayed in the playlist are different but apparently my app wasn’t updated. ...

  • Casual Listener
  • When I start playing my playlists that I made the now playing button has vanished. Can’t find it anywhere in the now playing screen. Also noticed that the way to songs are displayed in the playlist a...
  • AlejaR
  • Moderator
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

Can't start playback

PlanPremiumCountry DeviceiPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) I can't start playback because a notification is blocking the play button in the Spotify app. Please see attached screenshot.

  • Casual Listener
  •   Plan Premium Country   Device iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I can't start playback because a notification is blocking the play bu...
  • Amayy
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Playback popup notification problem
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i choose BT devices to connect to it shows me someone is listening

I clicked on the "current device" section (iOS), already connected to my headphones, but it showed me under a different connectable device that someone is listening. Are they listening to my audio or is it just showing me that device is being used by...

  • Visitor
  • I clicked on the "current device" section (iOS), already connected to my headphones, but it showed me under a different connectable device that someone is listening. Are they listening to my audio or...
  • AlejaR
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Discover Weekly missing

I can no longer find Discover Weekly in my iPhone APP. I have an iPhone 13 running iOS 16.1.1 and the latest Spotify update. It used to be on my home page I think or in My mixes, I'm not sure. But now it's nowhere. I can still find it on the Spotify ...

  • Visitor
  • I can no longer find Discover Weekly in my iPhone APP. I have an iPhone 13 running iOS 16.1.1 and the latest Spotify update. It used to be on my home page I think or in My mixes, I'm not sure. But no...
  • MateusM
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lyrics sharing button is not showing apparently. I am on student plan.

Lyrics share button is not showing up. I tried reinstalling the app and clearing the catch. I tried basically everything. I am on student plan right now. Is there any way to fix this

  • Visitor
  • Lyrics share button is not showing up. I tried reinstalling the app and clearing the catch. I tried basically everything. I am on student plan right now. Is there any way to fix this
  • Eni
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch app not showing music

Student Premium, USAiPhone 7/Apple Watch Series 3iOS 12.1.4/watchOS 5.0.1 I recently got a replacement iPhone 7 and loaded a backup of my old device onto it. When I played music on my old iPhone (also a 7), the watch app would automatically open and ...

  • Casual Listener
  • Student Premium, USA iPhone 7/Apple Watch Series 3 iOS 12.1.4/watchOS 5.0.1   I recently got a replacement iPhone 7 and loaded a backup of my old device onto it. When I played music on my ol...
  • Alfie3
  • Visitor
  • 78986 Views
  • 24 replies
  • 1 likes
  • 78986 Views
  • 24 replies
  • 1 likes

Superuser Contribution Syncing issue between windows and iphone

PlanPremiumCountryAustraliaDeviceiphone 8+Operating SystemiOS 13, Windows 10 My Question or IssueI'm unable to get local files songs to sync or download on my iphone. I've reinstalled both apps on windows and iphone twice, reset both devices, have bo...

  • Newbie
  • Plan Premium Country Australia Device iphone 8+ Operating System iOS 13, Windows 10   My Question or Issue I'm unable to get local files songs to sync or download on my iphone. I've re...
  • altecice
  • Newbie
  • 13233 Views
  • 10 replies
  • 1 likes
  • Local files for Spotify Mobile
    Local files not downloading
    Sync issue
  • 13233 Views
  • 10 replies
  • 1 likes

Superuser Contribution BUG IOS: Repeat ad nauseam 8.7.78.426

Plan: PremiumCountry: USA Device: iPhone 13Operating System: IOS 15.6.1 My Question or Issue: The repeat button is gone. Now podcasts keep repeating ad nauseam after they finished. instead of just ending. Since there is no repeat button, there is no ...

  • Regular
  • Plan: Premium Country: USA   Device: iPhone 13 Operating System: IOS 15.6.1   My Question or Issue:  The repeat button is gone. Now podcasts keep repeating ad nauseam after...
  • Eni
  • Moderator
  • 630 Views
  • 9 replies
  • 0 likes
  • 8.7.78.426
    bug
    iOS
  • 630 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect works from my iPhone even when I switch WLAN

Hi.I have two separate WLANs at home. In one I have my Denon Home 150 with an iPad. In the other my iPhone. I can play music on the Denon over Spotify Connect from both. This is also the case when I'm in another building with yet another WLAN. Apple ...

  • Casual Listener
  • Hi. I have two separate WLANs at home. In one I have my Denon Home 150 with an iPad. In the other my iPhone. I can play music on the Denon over Spotify Connect from both. This is also the case when ...
  • Millersoft
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast category not showing

All of my podcasts are normal and work fine except for the Health and Fitness category. Whenever I click that it opens that category page but it just shows the category heading and nothing else. Blank screen. All the other categories work and search ...

  • Visitor
  • All of my podcasts are normal and work fine except for the Health and Fitness category. Whenever I click that it opens that category page but it just shows the category heading and nothing else. Blan...
  • Kiril
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes