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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235757 Views

56 replies

13 likes

  • 235757 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158213 Views

507 replies

108 likes

  • 158213 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108144 Views

19 replies

38 likes

  • 108144 Views
  • 19 replies
  • 38 likes

Superuser Contribution Keeps closing on its own

PlanFree/PremiumCountryUnited Kingdom Device(iPhone 13)Operating System(iOS 16.2) the app keeps shutting on its own recently My Question or IssueThe app keeps closing for no reason on its own please sort it it happening on android as well

Newbie

Plan Free/Premium Country United Kingdom  Device (iPhone 13) Operating System (iOS 16.2) the app keeps shutting on its own recently    My Question or Issue The app keeps clos...

MihailY

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The play button doesn’t work and I can’t play anything on my iphone

I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing plays after and again no play bar. The only change w...

Casual Listener

I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing p...

Dessi

Moderator

7645 Views

5 replies

0 likes

  • 7645 Views
  • 5 replies
  • 0 likes

Superuser Contribution Group Session not working correctly

PlanPremium FamilyCountry DeviceiPhone 11Operating SystemiOS 16 My Question or IssueI am unable to join my friends group session, I join the session but no music plays and when I press play or skip on the song I’m playing it leaves the session, I hav...

Casual Listener

  Plan Premium Family Country   Device iPhone 11 Operating System iOS 16   My Question or Issue I am unable to join my friends group session, I join the session but no music...

MihailY

Moderator

1110 Views

5 replies

0 likes

  • 1110 Views
  • 5 replies
  • 0 likes

Superuser Contribution Report ongoing issue

My Spotify is abruptly cutting songs short and playing the next song.

Newbie

My Spotify is abruptly cutting songs short and playing the next song.

MihailY

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download music to my Library folder in my laptop, not my Spotify

Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.

Visitor

Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.

Lyubka

Moderator

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes

Spotify IOS 16 Lockscreen Widget gone

Hi all, since today the lockscreen widget on ios 16 is gone (not the now playing thing but the small icon selectable on the lockscreen widget section introduced in ios 16) It is also not longer selectable in the provided menu for customizing the lock...

Visitor

Hi all,   since today the lockscreen widget on ios 16 is gone (not the now playing thing but the small icon selectable on the lockscreen widget section introduced in ios 16)    It ...

MateusM

Spotify Star

1520 Views

1 replies

0 likes

  • 1520 Views
  • 1 replies
  • 0 likes

Solved!! Subscription to "family" plan but on iphone still "free"

PlanFamilyCountryGermany DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" version of Spotify. What I've tried so far:- on my iphone: de-install Spotify and r...

Casual Listener

Plan Family Country Germany   Device iPhone 8 Operating System iOS 10   My Question or Issue I subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" ...

Bittencourt

Spotify Star

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Canvas for iPhone

I’m on iPhone 13 standard and I do not have Spotify Canvas. I have premium but not option for canvas.

Newbie

I’m on iPhone 13 standard and I do not have Spotify Canvas. I have premium but not option for canvas.

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Improved IOS widget

Hi, With the new flexibility of IOS16 would it possible to update the widgets to be more in line with Androids - specifically showing now playing as well as having media controls on the widget Thanks

Casual Listener

Hi,  With the new flexibility of IOS16 would it possible to update the widgets to be more in line with Androids - specifically showing now playing as well as having media controls on the widget...

MihailY

Moderator

331 Views

1 replies

0 likes

Developer
iOS
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat all is being disabled (turned off) daily.

Every day, when I open Spotify on my phone, repeat all is disabled. I turn it back on, listen throughout the day, and everything is great. But then tomorrow comes, and it is disabled again. This is incredibly annoying. Please tell me how to fix this.

Regular

Every day, when I open Spotify on my phone, repeat all is disabled. I turn it back on, listen throughout the day, and everything is great. But then tomorrow comes, and it is disabled again. This is i...

SylSaunter

Visitor

1357 Views

2 replies

2 likes

  • 1357 Views
  • 2 replies
  • 2 likes

Superuser Contribution "Starred" playlist unavailable to users on Premium Family account

I have a Premium Family account - I am the only user on the account to can view or play our "Starred" song playlist. We have attempted lots of work arounds but nothing seems to be working. Any help would be much appreciated! PlanPremiumCountryUSA Dev...

Newbie

I have a Premium Family account - I am the only user on the account to can view or play our "Starred" song playlist. We have attempted lots of work arounds but nothing seems to be working. Any help w...

OscarDC

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Progress bar freezes when viewing lyrics

Device: iPhone, Macbook, iPad.The majority of the time, the progress bar of the song freezes/glitches when viewing lyrics in full screen. It resumes progress when you come out of full screen, but freezes (as if paused) at the moment you go full scree...

Regular

Device: iPhone, Macbook, iPad. The majority of the time, the progress bar of the song freezes/glitches when viewing lyrics in full screen. It resumes progress when you come out of full screen, but...

MihailY

Moderator

1504 Views

5 replies

1 likes

  • 1504 Views
  • 5 replies
  • 1 likes

Superuser Contribution Apple Watch playback doesn’t apply equalizer setting on iPhone

PlanPremiumCountryUSA - SeattleDeviceIPhone 13 mini and Apple Watch UltraOperating System(iOS 16.0.3 and watchOS 9.0.2 My Question or IssueThe music playback on the Apple Watch Ultra (via AirPods Pro 2) doesn’t sound as good as from the iPhone. Why i...

Visitor

Plan Premium Country USA - Seattle Device IPhone 13 mini and Apple Watch Ultra Operating System (iOS 16.0.3 and watchOS 9.0.2   My Question or Issue The music playback on the Apple Wat...

Lyubka

Moderator

1813 Views

1 replies

2 likes

  • 1813 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify app takes a long time to open up

PlanPremium (since 2017) DeviceiPhone 14 Pro, iPhone 13 Pro, iPhone X Operating System(iOS 15, 16) Current Spotify VersioniOS 8.7.68 My Question or IssueSpotify app takes a long time to open up. Hanging on the Load screen logo and other laggy behavio...

Newbie

Plan Premium (since 2017)   Device iPhone 14 Pro, iPhone 13 Pro, iPhone X   Operating System (iOS 15, 16)   Current Spotify Version iOS 8.7.68   My Question or Issue ...

Lyubka

Moderator

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Switching from AirPods to Sonos is pausing the music

PlanFree/PremiumCountryEstoniaDeviceiPhone 13 Pro MaxOperating SystemiOS 16 My Question or IssueScenario:Walking home while listening to music with my AirPods. Upon arrival I'm switching Spotify to my Sonos speaker using the device switcher menu. The...

Casual Listener

Plan Free/Premium Country Estonia Device iPhone 13 Pro Max Operating System iOS 16   My Question or Issue Scenario: Walking home while listening to music with my AirPods. Upon arrival...

p3rsonald1zaster

Casual Listener

597 Views

2 replies

0 likes

  • 597 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPad won’t let me save songs to playlist

On my iPad I used to be able to save songs to a playlist by clicking on the 3 dots next to the song. Now, the list of options for saving pops up, but disappears immediately. On my iPhone, it works, because the 3 dots have been replaced by a tick in a...

Visitor

On my iPad I used to be able to save songs to a playlist by clicking on the 3 dots next to the song. Now, the list of options for saving pops up, but disappears immediately. On my iPhone, it works, b...

Yordan

Moderator

1578 Views

12 replies

1 likes

  • 1578 Views
  • 12 replies
  • 1 likes

Superuser Contribution Lyrics sharing is cut off

When I try to share lyrics, the song title is cut off at the top and bottom of the letters, so you can only see the middle of the letters. I’ve tried everything. Restarting my phone, deleting and redownloading the app, updating the app, I even finall...

Newbie

When I try to share lyrics, the song title is cut off at the top and bottom of the letters, so you can only see the middle of the letters. I’ve tried everything. Restarting my phone, deleting and red...

Eni

Moderator

750 Views

2 replies

0 likes

  • 750 Views
  • 2 replies
  • 0 likes