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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81237 Views
  • 19 replies
  • 37 likes
  • 81237 Views
  • 19 replies
  • 37 likes

iPhone app wont accept password

I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone says: "Login failed \n Unable to login, either use...

  • Regular
  • I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone...
  • manpolmar
  • Newbie
  • 2692 Views
  • 18 replies
  • 0 likes
  • 2692 Views
  • 18 replies
  • 0 likes

Why does Spotify on iOS take so long to start up?

Why does Spotify on iOS take so long to start up? I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.

  • Gig Goer
  • Why does Spotify on iOS take so long to start up?   I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.
  • belltown
  • Gig Goer
  • 1912 Views
  • 2 replies
  • 1 likes
  • 1912 Views
  • 2 replies
  • 1 likes

I would like a refund

I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would like to get a refund before I get charged for next month

  • Newbie
  • I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would li...
  • MattSuda
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • Help
    refund now
  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Syncing no longer works, thanks Spotify

With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?

  • Casual Listener
  • With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?
  • user-removed
  • Not applicable
  • 801 Views
  • 3 replies
  • 0 likes
  • 801 Views
  • 3 replies
  • 0 likes

offline availability via USB

My WiFi Chip on my iPhone 4s diededed. Is there a way to make playlists sync for offline availability via USB cable?

  • Music Fan
  • My WiFi Chip on my iPhone 4s diededed.  Is there a way to make playlists sync for offline availability via USB cable?
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Please help issues with Facebook.

So awhile ago I Made an account on spotify and I chose to use my Facebook login instead of my email. Well i really want to deactivate my Facebook. But I can't figure out how to disconnect spotify without losing the music. Please help

  • Casual Listener
  • So awhile ago I Made an account on spotify and I chose to use my Facebook login instead of my email. Well i really want to deactivate my Facebook. But I can't figure out how to disconnect spotify wit...
  • mapuya19
  • Community Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Solved!! Album list disappears

Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll. Anybody else? A fix?

  • Casual Listener
  • Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll.   An...
  • olliebear
  • Newbie
  • 4901 Views
  • 40 replies
  • 6 likes
  • 4901 Views
  • 40 replies
  • 6 likes

Cannot play a playlist

I got 2 subscribed playlists under my custom playlist.When I click the custom playlist and would like to play the two lists inside, it enters the custom playlist instead of playing the two lists inside.I can do it in android but not iOS.Is there any ...

  • Casual Listener
  • I got 2 subscribed playlists under my custom playlist. When I click the custom playlist and would like to play the two lists inside, it enters the custom playlist instead of playing the two lists in...
  • SunHK
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • Playlist iOS
  • 595 Views
  • 2 replies
  • 0 likes

Spotify plays 2 songs at the same time.

When I start playing music from my playlists, it starts out fine, but after playing several songs, another song starts playing at the same time in the background. I have tried reloading Spotify, I even bought a whole new computer, changing from Windo...

  • Casual Listener
  • When I start playing music from my playlists, it starts out fine, but after playing several songs, another song starts playing at the same time in the background. I have tried reloading Spotify, I ev...
  • 2645 Views
  • 0 replies
  • 7 likes
  • 2645 Views
  • 0 replies
  • 7 likes

iPhone 5 playlists not showing

For some reason I have no playlists showing up on my iPhone.They all work fine on my other devices. I've tried a hard reset, log in, re-install etc, no help at all. For some reason it still shows recently played, and connects with other devices, just...

  • Newbie
  • For some reason I have no playlists showing up on my iPhone. They all work fine on my other devices. I've tried a hard reset, log in, re-install etc, no help at all. For some reason it still shows...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Tracks from an unknown playlist cut off what I'm listening to and begin playing

This is pretty strange and quite annoying. While listening to any song, the song abruptly stops and a track from some unkown playlist begins playing. It started out happening every so often, now it happens almost immediately. There's no way to remove...

  • Regular
  • This is pretty strange and quite annoying.   While listening to any song, the song abruptly stops and a track from some unkown playlist begins playing. It started out happening every so ofte...
  • Martialcart
  • Newbie
  • 2578 Views
  • 17 replies
  • 0 likes
  • 2578 Views
  • 17 replies
  • 0 likes

Solved!! Cramped iPhone 5c and low data allowance - need a sync solution!

Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to. I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spotify, but I must choose between a) using all my iPhone memor...

  • Regular
  • Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to.  I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spo...
  • Tiburonsmoke
  • Regular
  • 1115 Views
  • 4 replies
  • 0 likes
  • 1115 Views
  • 4 replies
  • 0 likes

Solved!! Premium subscription after cancellation

I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to my account and cancelled the automatic billing. A ...

  • Visitor
  • I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to...
  • Fishtaco
  • Community Legend
  • 1077 Views
  • 4 replies
  • 0 likes
  • Premium payment
  • 1077 Views
  • 4 replies
  • 0 likes

Solved!! The Spitify Connect icon is gone!

I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon.Where is it? (And yes, I have the latest versions and reins...

  • Regular
  • I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon. Where ...
  • Juzjul
  • Casual Listener
  • 12971 Views
  • 12 replies
  • 0 likes
  • spotify connect icon
  • 12971 Views
  • 12 replies
  • 0 likes

Solved!! Unavailable offline song still plays when I am offline

If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline. Also, how do I unsync songs or playlists in order to free up memory on my iPhone? Thanks.

  • Regular
  • If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline.   Also, how do I unsync songs or playlists in order to free up memory on my iPho...
  • Fishtaco
  • Community Legend
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

Local files not syncing to iPhone 5s

iMac running Yosemite 10.10.3iPhone 5s iOS 8.3 My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it says "Song Not Synced". Both my iMac and iPhone are connected to ...

  • Newbie
  • iMac running Yosemite 10.10.3 iPhone 5s iOS 8.3   My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it say...
  • mapuya19
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Running: personalized playlist option missing.

I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 20 to 30 personalized playlists, and I've been a pre...

  • Regular
  • I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 2...
  • meganlibrarian
  • Regular
  • 2012 Views
  • 5 replies
  • 0 likes
  • iOS 8
    Running
  • 2012 Views
  • 5 replies
  • 0 likes

Solved!! How to stop shuffle play

Can some tell me how to stop shuffle play for my iPhone?

  • Newbie
  • Can some tell me how to stop shuffle play for my iPhone?
  • Mattosaurus
  • Community Legend
  • 1897 Views
  • 3 replies
  • 0 likes
  • 1897 Views
  • 3 replies
  • 0 likes

Failed log in on iPhone 5

Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?

  • Casual Listener
  • Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?
  • Mike91
  • Casual Listener
  • 798 Views
  • 2 replies
  • 0 likes
  • 798 Views
  • 2 replies
  • 0 likes

Solved!! Use Spotify playlist with RunKeeper

Hi, I wish to know if is possible listen Spotify playlist from RunKeeper. Thanks in advance, Regards,

  • Newbie
  • Hi,   I wish to know if is possible listen Spotify playlist from RunKeeper.   Thanks in advance,   Regards, 
  • DirkB
  • Casual Listener
  • 4781 Views
  • 4 replies
  • 0 likes
  • 4781 Views
  • 4 replies
  • 0 likes