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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43227 Views
  • 15 replies
  • 36 likes
  • 43227 Views
  • 15 replies
  • 36 likes

Spoify crashes on startup

Hello! I have an iPad air 2 running iOS 8.1.2 and the latest version of spotify premium. Recently, after the latest update, I cannot open spotify. Every time I redownload it (I clear its cache and wiped it off my system) asks me to log in. I then get...

  • Newbie
  • Hello! I have an iPad air 2 running iOS 8.1.2 and the latest version of spotify premium. Recently, after the latest update, I cannot open spotify. Every time I redownload it (I clear its cache and wi...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Google Maps too quiet when using with spotify over bluetooth

I just got a new car (Subaru) without an integrated nav system. The only option is to use google maps on my phone in combo with playing music from the phone. The way the Bluetooth works, the stereo does not reliably fade to allow the driver to hear t...

  • Newbie
  • I just got a new car (Subaru) without an integrated nav system. The only option is to use google maps on my phone in combo with playing music from the phone. The way the Bluetooth works, the stereo d...
  • LordRollin
  • Community Legend
  • 1422 Views
  • 1 replies
  • 0 likes
  • 1422 Views
  • 1 replies
  • 0 likes

Playlist not linked to acc Anymore

So I made a playlist for a friend on my account and shared it, and since then, the playlist hasn't been within my playlist area of my spotify app. I can still see and listen to the playlist as it is in my recently played, but I can no longer add arti...

  • Casual Listener
  • So I made a playlist for a friend on my account and shared it, and since then, the playlist hasn't been within my playlist area of my spotify app. I can still see and listen to the playlist as it is ...
  • mheerey
  • Casual Listener
  • 589 Views
  • 8 replies
  • 0 likes
  • 589 Views
  • 8 replies
  • 0 likes

Spotify plays songs not included in my playlist

I'm the type of person that has a select few songs that I like depending on what I'm in the mood for, so obviously when Spotify plays the wrong songs it gets very annoying. Skipping the song used to bring me back to the right songs but now it takes f...

  • Casual Listener
  • I'm the type of person that has a select few songs that I like depending on what I'm in the mood for, so obviously when Spotify plays the wrong songs it gets very annoying. Skipping the song used to ...
  • bebipbop
  • Casual Listener
  • 3766 Views
  • 2 replies
  • 0 likes
  • 3766 Views
  • 2 replies
  • 0 likes

Sending songs to Spotify people not working

iOS 8.3 on iphone 5S (Spotify reinstalled today)Can't send songs to Spotify people. There are no people in the list. And there are no results when I search. I follow a lot of people.I know there's a lot of threads on this already but it doesn't seem ...

  • Casual Listener
  • iOS 8.3 on iphone 5S (Spotify reinstalled today) Can't send songs to Spotify people. There are no people in the list. And there are no results when I search. I follow a lot of people. I know th...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Solved!! MINI doesn't connect to Spotify

Hi, today I downloaded the new version of Spotify on my iPhone but when I connected my iOS device to my Mini it said there was an error. I tried reinstaling the app but it doesn't work. I also tried to reinstall Mini Connected and turning off and tur...

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  • Newbie
  • Hi, today I downloaded the new version of Spotify on my iPhone but when I connected my iOS device to my Mini it said there was an error. I tried reinstaling the app but it doesn't work. I also tried ...
  • user-removed
  • Not applicable
  • 7438 Views
  • 8 replies
  • 3 likes
  • 7438 Views
  • 8 replies
  • 3 likes

Release Notes - Spotify for iOS 3.0.0

What's new in this version (3.0.0): The new Spotify genre experience is now available on iPad. Update: We're aware of an issue when connecting to BMW ConnectedDrive and MINI Connected vehicles. A fix is coming soon.

  • Spotify Legend
  • What's new in this version (3.0.0):   The new Spotify genre experience is now available on iPad. Update: We're aware of an issue when connecting to BMW ConnectedDrive an...
  • Goodman
  • Spotify Legend
  • 2898 Views
  • 10 replies
  • 0 likes
  • 2898 Views
  • 10 replies
  • 0 likes

Solved!! Ipod 5th Generation - Premium Member

Hello I have a problemI'm an Premium Member and i have offline Playlists from Spotify (dowloaded Musik from Spotify)I have the new version of Spotify for Windows 8 but if i put my Ipod 5th Generation (Firmware 1.0.1 it is the newest one) on the PCin ...

  • Newbie
  • Hello   I have a problem I'm an Premium Member and i have offline Playlists from Spotify (dowloaded Musik from Spotify) I have the new version of Spotify for Windows 8   but if i put ...
  • Taylor
  • Community Legend
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Offline Albums/Songs/Artists not syncing anymore.. Playlists ok

None of my albums, songs, or artists saved offline will sync anymore via Imac to Iphone6.. but playlists still do. Anyone have a solution to this?

  • Newbie
  • None of my albums, songs, or artists saved offline will sync anymore via Imac to Iphone6.. but playlists still do.   Anyone have a solution to this?
  • DanL_91
  • Newbie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Song on Mobile plays different version than song on Desktop

I recently started a Premium 30 day trial. Downloaded the Spotify desktop program and created a beefy playlist. One of the songs I included in my playlist was "Build me up Buttercup" by the Foundations. When I play it on the desktop, it sounds like t...

  • Newbie
  • I recently started a Premium 30 day trial. Downloaded the Spotify desktop program and created a beefy playlist.  One of the songs I included in my playlist was "Build me up Buttercup" by the Fou...
  • bschafrath
  • Newbie
  • 749 Views
  • 1 replies
  • 2 likes
  • 749 Views
  • 1 replies
  • 2 likes

Wrong song displayed in Spotify Connect

Hello,Here's the problem I encounter when I add a song to queue from my iPad to be played in my mac desktop using Spotify Connect: The song will play but the ipad is showing the songs from the initial playlist. The Ipad won't display any song that ha...

  • Regular
  • Hello, Here's the problem I encounter when I add a song to queue from my iPad to be played in my mac desktop using Spotify Connect:  The song will play but the ipad is showing the songs from t...
  • archtom
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! New Releases error message

I keep getting the error message "An error occurred" when I try and open New Releases. I have done a fresh reinstall of the app and turned my phone off and on again. Anyone know how I can fix this problem?

  • Music Fan
  • I keep getting the error message "An error occurred" when I try and open New Releases. I have done a fresh reinstall of the app and turned my phone off and on again. Anyone know how I can fix this pr...
  • TheKingLives
  • Music Fan
  • 925 Views
  • 6 replies
  • 1 likes
  • 925 Views
  • 6 replies
  • 1 likes

Spotify connect doesn't work between two iOS devices

Hi all,My iPhone is connected to the speaker and I want to control the music playing on it via my iPad mini. This doesn't work. I can't see the iPhone on iPad and I can't see the iPad on iPhone.The weird thing is I can control the music on Windows la...

  • Regular
  • Hi all, My iPhone is connected to the speaker and I want to control the music playing on it via my iPad mini. This doesn't work. I can't see the iPhone on iPad and I can't see the iPad on iPhone. ...
  • burabil
  • Regular
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Solved!! New playlist not showing up on mobile app (iphone4)

So, I made a new playlist on the desktop client but it's not showing up on my phone. I searched the forums and tried the suggestions I found, such as re-logging, resetting my phone and even re-installing the Spotify app. Nothing works. If I add songs...

  • Casual Listener
  • So, I made a new playlist on the desktop client but it's not showing up on my phone. I searched the forums and tried the suggestions I found, such as re-logging, resetting my phone and even re-instal...
  • Froudini
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

my phone can't sync for offline mode

Hi! I recently bought spotify premium and I'm having some issues with the app on my iPhone, I own an iphone 5c and when I try to makea playlist for offline mode the phone doesn't sync the music and I don't know why because I didn't have this issue be...

  • Newbie
  • Hi! I recently bought spotify premium and I'm having some issues with the app on my iPhone, I own an iphone 5c and when I try to make a playlist for offline mode the phone doesn't sync the music and...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Change country

I'm trying to change my country, which has defaulted to the U.S. I'm in Canada. The drop down country list is only giving me the option for US. Help!

  • Newbie
  • I'm trying to change my country, which has defaulted to the U.S. I'm in Canada. The drop down country list is only giving me the option for US. Help!
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Devices folder

There is no "Devices folder" on Spotify. I'm using V10.4.90. I have tried attaching a new iPod Touch running the latest software which does not show up in Spotify. The same goes for Android phones. I've tried deleting Spotify and reloading it various...

  • Casual Listener
  • There is no "Devices folder" on Spotify. I'm using V10.4.90. I have tried attaching a new iPod Touch running the latest software which does not show up in Spotify. The same goes for Android phones. I...
  • MattSuda
  • Spotify Star
  • 623 Views
  • 5 replies
  • 0 likes
  • 623 Views
  • 5 replies
  • 0 likes

iOS large player is now smaller

I launched spotify this morning after about 30 minutes or so the player was smaller any one have a solution to this?

  • Regular
  • I launched spotify this morning after about 30 minutes or so the player was smaller any one have a solution to this?
  • MattSuda
  • Spotify Star
  • 471 Views
  • 3 replies
  • 1 likes
  • 471 Views
  • 3 replies
  • 1 likes

Disappearing albums?

So used to be able to get Sam Sure & Giacomo Low EP. Even saved it in my music and now no songs are listed under the album name, cover art, etc. What gives?

  • Newbie
  • So used to be able to get Sam Sure & Giacomo Low EP. Even saved it in my music and now no songs are listed under the album name, cover art, etc. What gives?
  • MattSuda
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

spotifuggle says i'm in the wrong country after six months

hello,i know this topic was already discussed but i can't seem to find the solution to my problem anyway.here is my tragedy: i tranfered to germany (from italy) in october2014, and i hadn't had any problem with spotify. it just worked without saying ...

  • Newbie
  • hello, i know this topic was already discussed but i can't seem to find the solution to my problem anyway. here is my tragedy: i tranfered to germany (from italy) in october2014, and i hadn't ...
  • MattSuda
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes