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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32707 Views

40 replies

9 likes

  • 32707 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96654 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1095 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294364 Views

60 replies

15 likes

  • 294364 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124053 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Where is the spotify CONNECT button after 3.3.0 update?

Hey, I only want to know where the spotify connect button went after the 3.3.0.1640 update for iOS on my iPhone. That's all I wanna know and I can't find it anywhere...I did follow the instructions here: https://support.spotify.com/us/learn-more/guid...

Casual Listener

Hey,   I only want to know where the spotify connect button went after the 3.3.0.1640 update for iOS on my iPhone. That's all I wanna know and I can't find it anywhere... I did follow the ins...

MattSuda

Spotify Star

2735 Views

2 replies

0 likes

  • 2735 Views
  • 2 replies
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iphone app censoring songs

Why does the iapp censor songs whereas on my computer i can listen to the uncensored version?

Casual Listener

Why does the iapp censor songs whereas on my computer i can listen to the uncensored version?

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Please help!

Good afternoon,My account which I pay for has locked me out and when I request a password reset with this email it tells me I am using Facebook!Facebook is not my premium account and does not have my music on it, can you please assist me in logging b...

Newbie

Good afternoon, My account which I pay for has locked me out and when I request a password reset with this email it tells me I am using Facebook! Facebook is not my premium account and does not h...

MattSuda

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

How to keep music on phone

Keep have to save all the music over after closing app

Casual Listener

Keep have to save all the music over after closing app

MattSuda

Spotify Star

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Redeeming My Spotify Gift Card

Just right now, I brought a $10 gift card from best buy for spotify. And I tried to redeem the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" and I'm 100% sure it was the code.also ...

Casual Listener

Just right now, I brought a $10 gift card from best buy for spotify. And I tried to redeem the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact custom...

MattSuda

Spotify Star

599 Views

3 replies

0 likes

  • 599 Views
  • 3 replies
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Trouble getting playlists after buying premium

I bought premium today and when I sign in with my username and password I have the subscription but none of my playlists. When I sign in with Facebook I don't have the subscription but I have all my playlists. This only happens on my iPhone 5c. If I ...

Newbie

I bought premium today and when I sign in with my username and password I have the subscription but none of my playlists. When I sign in with Facebook I don't have the subscription but I have all my ...

MattSuda

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Old version of Spotify on iOS 6 in France (iPhone 3GS)

Since Spotify update on Apple Store, it is impossible to install Spotify on my iPhone 3GS as it has to stay on the iOS6 . Do you know a way to run Spotify on iPhone 3GS (iOS6) ?Depuis la mise à jour de Spotify sur Apple Store, il est impossible d'ins...

Newbie

Since Spotify update on Apple Store, it is impossible to install Spotify on my iPhone 3GS as it has to stay on the iOS6 . Do you know a way to run Spotify on iPhone 3GS (iOS6) ? Depuis la mise à j...

MattSuda

Spotify Star

1036 Views

1 replies

0 likes

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  • 1 replies
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sadly i give up with spotify.

help pages and community havent solved my problems with spotify and my iphone. i contact customer support, the email i recieve back just tells me " im sure your answer can be found in help, community" etc, auto response email answer. well no they hav...

Casual Listener

help pages and community havent solved my problems with spotify and my iphone. i contact customer support, the email i recieve back just tells me " im sure your answer can be found in help, community...

MattSuda

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Spotify app doesn't compatible with Media In of Volkswagen

Spotify app doesn't compatible with Media In of Volkswagen Golf MK7, please Do you have any idea when this will be available? Thanks

Newbie

Spotify app doesn't compatible with Media In of Volkswagen Golf MK7, please Do you have any idea when this will be available?   Thanks

pablo_92

Newbie

805 Views

1 replies

2 likes

  • 805 Views
  • 1 replies
  • 2 likes

Help transferring Local files

Hi Guys I'm about to leave for my holiday on Friday so any fast responses would be helpful Im new to spotify and seem to be having difficulties get a few of my local files to sync to my songs page.I have ensured that I am connected to the same WI-Fi ...

Newbie

Hi Guys  I'm about to leave for my holiday on Friday so any fast responses would be helpful  Im new to spotify and seem to be having difficulties get a few of my local files to sync to my...

322 Views

0 replies

0 likes

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Won't play

Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will play. Also at times spotify will shut down by itself. I ch...

Regular

Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will p...

L8on

Casual Listener

865 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Certain local files not syncing while others are

I am running on OS X 10.9.5 and iOS 8.3.Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0.I am a Premium subscriber.I am not even close to the 3,333 local file sync limit.I have plenty of space on my iPhone.When trying to sync l...

Newbie

I am running on OS X 10.9.5 and iOS 8.3. Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0. I am a Premium subscriber. I am not even close to the 3,333 local file sync limit....

L8on

Casual Listener

926 Views

1 replies

0 likes

apple
iOS
local files
Mac
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Local Files Problem - iPhone 6

I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, I know my desktop application and mobile applicatio...

Newbie

I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, ...

L8on

Casual Listener

1215 Views

1 replies

0 likes

Local files for Spotify Mobile
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  • 1 replies
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iPhone disconnects from WiFi when Spotify app is open

Hi there, every time when I open the spotify app on my iPhone 6 in order to sync offline-playlists, the iphone will disconnect from my Wifi and thus prevent to download offline-playlists. Any suggestions? Thanks in advance!

Newbie

Hi there,   every time when I open the spotify app on my iPhone 6 in order to sync offline-playlists, the iphone will disconnect from my Wifi and thus prevent to download offline-playlists. ...

TEDavis-154

Newbie

1044 Views

1 replies

2 likes

  • 1044 Views
  • 1 replies
  • 2 likes

Login Failed

Just upgraded to spotify premium, happy to have it but I can't login on my Iphone. I can login on my PC web browser and my IOS safari web browser. I don't understand why but I just can't login on my IOS Spotify app, It gives me the message Login fail...

Newbie

Just upgraded to spotify premium, happy to have it but I can't login on my Iphone.  I can login on my PC web browser and my IOS safari web browser.  I don't understand why but I just can't ...

LordRollin

Community Legend

598 Views

1 replies

0 likes

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  • 1 replies
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Synced songs disappear from iPhone

On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone. At the time of sync, things seem fine. I am able to listen to the music from my iPhone. As soon as I disconnect from the PC, all t...

Newbie

On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone.  At the time of sync, things seem fine.  I am able to listen to the m...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Solved!! Duplicate music in my phone

When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?

Newbie

When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?

MattSuda

Spotify Star

584 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Background App Refresh?

I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for quite a while now. If I stop using the app for a while...

Newbie

I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for qui...

MattSuda

Spotify Star

1558 Views

1 replies

0 likes

  • 1558 Views
  • 1 replies
  • 0 likes

2 month free trial cancelation

I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?

Casual Listener

I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?

LordRollin

Community Legend

574 Views

3 replies

0 likes

  • 574 Views
  • 3 replies
  • 0 likes

Spotify Running Issue

I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the app on my iPod yet. I'm curious if maybe it is bec...

Casual Listener

I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes