Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 136291 Views
  • 503 replies
  • 108 likes
  • 136291 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94548 Views
  • 19 replies
  • 38 likes
  • 94548 Views
  • 19 replies
  • 38 likes

Using GPS street navigation app with spotify - there a chance to show what song is playing?

Hi, is there a chance to show what spotify song is currently playing while using street navigation (I have skobbler which is now scout) at the same time? For example somewhere on top or bottom of the screen of my Iphone 6...? This is gonne be difficu...

  • Regular
  • Hi,   is there a chance to show what spotify song is currently playing while using street navigation (I have skobbler which is now scout) at the same time? For example somewhere on top or bott...
  • 803 Views
  • 0 replies
  • 0 likes
  • 803 Views
  • 0 replies
  • 0 likes

cannot see all followed artists

hi there i unfortunately cannot see all the artists i follow.since i have about 550 artists i follow and then i press on my nick and see them i can only see until about the letter M.anybody can help me how to see ALL the followed artists, so i can sc...

  • Newbie
  • hi there   i unfortunately cannot see all the artists i follow. since i have about 550 artists i follow and then i press on my nick and see them i can only see until about the letter M. anyb...
  • 272 Views
  • 0 replies
  • 1 likes
  • 272 Views
  • 0 replies
  • 1 likes

Spotify upgrade on Iphone now wont work!!!!

I just did a spotify upgrade on my iphone (iphone5) and now spotify plays music but with no sound. Its really slow and keeps crashing. Can you please look into this as its really annoying!! Thank you Yasmin ygrace28

  • Newbie
  • I just did a spotify upgrade on my iphone (iphone5) and now spotify plays music but with no sound. Its really slow and keeps crashing. Can you please look into this as its really annoying!!   ...
  • MattSuda
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me cancel and there is no option to update my payment method!!!!

There is no update payment method button or anything like that, please help before spotify forces me to cancel my card because they won't stop taking my money

  • Casual Listener
  • There is no update payment method button or anything like that, please help before spotify forces me to cancel my card because they won't stop taking my money
  • Taylor
  • Community Legend
  • 842 Views
  • 4 replies
  • 1 likes
  • 842 Views
  • 4 replies
  • 1 likes

many, many errors and bugs (iphone 6 plus)

This has been going for months now. I'm a free user. The thing is nothing is stable with the app. Sometimes the playlist that I have last played comes to scrren when I reopen, and sometimes half of the songs are seen that time. Like the list has been...

  • Regular
  • This has been going for months now. I'm a free user. The thing is nothing is stable with the app. Sometimes the playlist that I have last played comes to scrren when I reopen, and sometimes half of t...
  • Kubra
  • Regular
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Spotify Ports and Ip address

Good Afternoon Everyone My work place has an open evening tonight and we need to configure our wireless to allow spotify to work on an Ipad. I have did some research and i have found a group of Ip address ranges that need to be open on a certain port...

  • Newbie
  •   Good Afternoon Everyone   My work place has an open evening tonight and we need to configure our wireless to allow spotify to work on an Ipad.   I have did some research and i h...
  • 4159 Views
  • 0 replies
  • 0 likes
  • Ip address
    Ports
    Spotfy
  • 4159 Views
  • 0 replies
  • 0 likes

Solved!! 'Saved' to My music being downloaded

Hey Guys, Sorry if this is a duplicate thread - I had a look around and found similar threads but didnt answer my question I use playlists but i have a habit of saving albums to my music so I can keep track of albums i like or might want to check out...

  • Newbie
  • Hey Guys,   Sorry if this is a duplicate thread - I had a look around and found similar threads but didnt answer my question   I use playlists but i have a habit of saving albums to my ...
  • Guuu182
  • Newbie
  • 697 Views
  • 3 replies
  • 1 likes
  • 697 Views
  • 3 replies
  • 1 likes

ipad vs android app

I own an ipad mini.Bought it two years ago for a lot of money, for about 450 Euros for the small gsm modell.I use it for spotify or maybe better: I used it for spotify. It is awful sluggish. I reset the ipad and in my final tests I only had one app i...

  • Casual Listener
  • I own an ipad mini. Bought it two years ago for a lot of money, for about 450 Euros for the small gsm modell. I use it for spotify or maybe better: I used it for spotify.   It is awful slugg...
  • roadtek
  • Casual Listener
  • 650 Views
  • 2 replies
  • 0 likes
  • 650 Views
  • 2 replies
  • 0 likes

Since a couple of months spotify is not adding any song offline available

Hello, since a couple of months spotify is not adding any track into offline available mode. If I select a playlist or a song turning the green offline available button all the song are showing a grey arrow but the download never starts. Before this ...

  • Casual Listener
  • Hello, since a couple of months spotify is not adding any track into offline available mode. If I select a playlist or a song turning the green offline available button all the song are showing a gre...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Spotify upgrade would not work!

I just upgraded spotify and I did it through my facebook, I signed in using the same credentials but the upgrade would just not show up on my account! The money has also been credited from my account ... Please help

  • Newbie
  • I just upgraded spotify and I did it through my facebook, I signed in using the same credentials but the upgrade would just not show up on my account! The money has also been credited from my account...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

What happened to Spotify's song count?

I noticed the song play count has changed on the iOS interface. It used to stay on the entire song duration, but now when a song is playing, it only flashes for a couple seconds then disappears. It comes up again for a few seconds if you tap the scre...

  • Newbie
  • I noticed the song play count has changed on the iOS interface. It used to stay on the entire song duration, but now when a song is playing, it only flashes for a couple seconds then disappears. It c...
  • mapuya19
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Spotify Running for Ipod 5th Gen

Hey I had a simple question that I would like a legit answer to. Will Spotify Running be available to the Ipod 5th Gen? Because that's what I have and i don't see any option for Running.

  • Newbie
  • Hey I had a simple question that I would like a legit answer to. Will Spotify Running be available to the Ipod 5th Gen? Because that's what I have and i don't see any option for Running.
  • 587 Views
  • 0 replies
  • 1 likes
  • 587 Views
  • 0 replies
  • 1 likes

Recently Played Artists Not Updating

My recently played artists haven't updated in a couple weeks and I have listened to very different artists in those weeks. Any solutions?

  • Casual Listener
  • My recently played artists haven't updated in a couple weeks and I have listened to very different artists in those weeks. Any solutions?
  • Fishtaco
  • Community Legend
  • 817 Views
  • 4 replies
  • 0 likes
  • 817 Views
  • 4 replies
  • 0 likes

Running watches that support Stotify

Anyone happen to know if there are any running watches that support Spotify?

  • Casual Listener
  • Anyone happen to know if there are any running watches that support Spotify?
  • Fishtaco
  • Community Legend
  • 7466 Views
  • 4 replies
  • 0 likes
  • 7466 Views
  • 4 replies
  • 0 likes

Solved!! Unable to browse

i am unable to use the browse function on both my iPad and iPhone. I can access all my saved playlists, artist activity and search. But not browse.

  • Regular
  • i am unable to use the browse function on both my iPad and iPhone. I can access all my saved playlists, artist activity and search. But not browse.
  • Kaakeface
  • Regular
  • 2230 Views
  • 16 replies
  • 0 likes
  • 2230 Views
  • 16 replies
  • 0 likes

Help please offline not working

Please help me I have tried to uninstall the app and reinstall it but no luck it won't let me listen to my offline stuff it won't even let me download it there is a gray arrow next to the song please help

  • Newbie
  • Please help me I have tried to uninstall the app and reinstall it but no luck it won't let me listen to my offline stuff it won't even let me download it there is a gray arrow next to the song please...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

iPhone app wont accept password

I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone says: "Login failed \n Unable to login, either use...

  • Regular
  • I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone...
  • manpolmar
  • Newbie
  • 2836 Views
  • 18 replies
  • 0 likes
  • 2836 Views
  • 18 replies
  • 0 likes

Why does Spotify on iOS take so long to start up?

Why does Spotify on iOS take so long to start up? I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.

  • Gig Goer
  • Why does Spotify on iOS take so long to start up?   I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.
  • belltown
  • Gig Goer
  • 1953 Views
  • 2 replies
  • 1 likes
  • 1953 Views
  • 2 replies
  • 1 likes

I would like a refund

I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would like to get a refund before I get charged for next month

  • Newbie
  • I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would li...
  • MattSuda
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • Help
    refund now
  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Syncing no longer works, thanks Spotify

With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?

  • Casual Listener
  • With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?
  • user-removed
  • Not applicable
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes