Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139965 Views

503 replies

108 likes

  • 139965 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98244 Views

19 replies

38 likes

  • 98244 Views
  • 19 replies
  • 38 likes

Help please offline not working

Please help me I have tried to uninstall the app and reinstall it but no luck it won't let me listen to my offline stuff it won't even let me download it there is a gray arrow next to the song please help

Newbie

Please help me I have tried to uninstall the app and reinstall it but no luck it won't let me listen to my offline stuff it won't even let me download it there is a gray arrow next to the song please...

MattSuda

Spotify Star

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

iPhone app wont accept password

I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone says: "Login failed \n Unable to login, either use...

Regular

I've tried about a million times, even resetting my password a few times to simpler things to make sure I was not mistyping it. I can log in just fine on my PC and iPad, but for some reason my iPhone...

manpolmar

Newbie

2897 Views

18 replies

0 likes

  • 2897 Views
  • 18 replies
  • 0 likes

Why does Spotify on iOS take so long to start up?

Why does Spotify on iOS take so long to start up? I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.

Gig Goer

Why does Spotify on iOS take so long to start up?   I have an iPod Touch Retina and an iPad 4 Retina. It takes a long time to start up. I see the logo during the whole time.

belltown

Gig Goer

1965 Views

2 replies

1 likes

  • 1965 Views
  • 2 replies
  • 1 likes

I would like a refund

I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would like to get a refund before I get charged for next month

Newbie

I emailed the customer service & even took the liberty of going to the spotify cares Twitter account I'm trying to get a refund I'm a little under 10 days in on my premium subscription I would li...

MattSuda

Spotify Star

596 Views

1 replies

0 likes

Help
refund now
  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Syncing no longer works, thanks Spotify

With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?

Casual Listener

With the new version one of you geniuses decided to remove the "Devices" tab. Now I can no longer sync my local files to my iPhone. Is this what I'm paying 10 euros a **bleep**ing month for?

user-removed

Not applicable

829 Views

3 replies

0 likes

  • 829 Views
  • 3 replies
  • 0 likes

offline availability via USB

My WiFi Chip on my iPhone 4s diededed. Is there a way to make playlists sync for offline availability via USB cable?

Music Fan

My WiFi Chip on my iPhone 4s diededed.  Is there a way to make playlists sync for offline availability via USB cable?

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Please help issues with Facebook.

So awhile ago I Made an account on spotify and I chose to use my Facebook login instead of my email. Well i really want to deactivate my Facebook. But I can't figure out how to disconnect spotify without losing the music. Please help

Casual Listener

So awhile ago I Made an account on spotify and I chose to use my Facebook login instead of my email. Well i really want to deactivate my Facebook. But I can't figure out how to disconnect spotify wit...

mapuya19

Community Legend

626 Views

3 replies

0 likes

  • 626 Views
  • 3 replies
  • 0 likes

Solved!! Album list disappears

Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll. Anybody else? A fix?

Casual Listener

Album list disappears after search then scroll. Individual tracks stay. Have to re-search to get album list, but if you have a long list, it'll disappear again once you start to scroll.   An...

olliebear

Newbie

5308 Views

40 replies

6 likes

  • 5308 Views
  • 40 replies
  • 6 likes

Cannot play a playlist

I got 2 subscribed playlists under my custom playlist.When I click the custom playlist and would like to play the two lists inside, it enters the custom playlist instead of playing the two lists inside.I can do it in android but not iOS.Is there any ...

Casual Listener

I got 2 subscribed playlists under my custom playlist. When I click the custom playlist and would like to play the two lists inside, it enters the custom playlist instead of playing the two lists in...

SunHK

Casual Listener

638 Views

2 replies

0 likes

Playlist iOS
  • 638 Views
  • 2 replies
  • 0 likes

Spotify plays 2 songs at the same time.

When I start playing music from my playlists, it starts out fine, but after playing several songs, another song starts playing at the same time in the background. I have tried reloading Spotify, I even bought a whole new computer, changing from Windo...

Casual Listener

When I start playing music from my playlists, it starts out fine, but after playing several songs, another song starts playing at the same time in the background. I have tried reloading Spotify, I ev...

2706 Views

0 replies

7 likes

  • 2706 Views
  • 0 replies
  • 7 likes

iPhone 5 playlists not showing

For some reason I have no playlists showing up on my iPhone.They all work fine on my other devices. I've tried a hard reset, log in, re-install etc, no help at all. For some reason it still shows recently played, and connects with other devices, just...

Newbie

For some reason I have no playlists showing up on my iPhone. They all work fine on my other devices. I've tried a hard reset, log in, re-install etc, no help at all. For some reason it still shows...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Tracks from an unknown playlist cut off what I'm listening to and begin playing

This is pretty strange and quite annoying. While listening to any song, the song abruptly stops and a track from some unkown playlist begins playing. It started out happening every so often, now it happens almost immediately. There's no way to remove...

Regular

This is pretty strange and quite annoying.   While listening to any song, the song abruptly stops and a track from some unkown playlist begins playing. It started out happening every so ofte...

Martialcart

Newbie

2777 Views

17 replies

0 likes

  • 2777 Views
  • 17 replies
  • 0 likes

Solved!! Cramped iPhone 5c and low data allowance - need a sync solution!

Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to. I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spotify, but I must choose between a) using all my iPhone memor...

Regular

Hi, I'm posting this question afresh as I've just realised it wasn't relevent to the thread I replied to.  I have an Apple iPhone 5c with a lousy 4GB of free space. I want to subscribe to Spo...

Tiburonsmoke

Regular

1175 Views

4 replies

0 likes

  • 1175 Views
  • 4 replies
  • 0 likes

Solved!! Premium subscription after cancellation

I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to my account and cancelled the automatic billing. A ...

Visitor

I paid for spotify today and decided that it was the last month I would use it due to me running low on money and trying to save more. After my subscription renewed for the month of June I went on to...

Fishtaco

Community Legend

1130 Views

4 replies

0 likes

Premium payment
  • 1130 Views
  • 4 replies
  • 0 likes

Solved!! The Spitify Connect icon is gone!

I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon.Where is it? (And yes, I have the latest versions and reins...

Regular

I use my iPhone 6 controlling Spotify on my LG Music Flow speakers. It worked fine for a ling time. Suddenly the icon in the lower right corner has disappeared! It just shows the repeat icon. Where ...

Juzjul

Casual Listener

13103 Views

12 replies

0 likes

spotify connect icon
  • 13103 Views
  • 12 replies
  • 0 likes

Solved!! Unavailable offline song still plays when I am offline

If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline. Also, how do I unsync songs or playlists in order to free up memory on my iPhone? Thanks.

Regular

If I set a song or an artist to be unavailable offline, then why does the song or artist play when I'm offline.   Also, how do I unsync songs or playlists in order to free up memory on my iPho...

Fishtaco

Community Legend

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Local files not syncing to iPhone 5s

iMac running Yosemite 10.10.3iPhone 5s iOS 8.3 My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it says "Song Not Synced". Both my iMac and iPhone are connected to ...

Newbie

iMac running Yosemite 10.10.3 iPhone 5s iOS 8.3   My local files used to be synced to my playlist but after an update they became "grayed out" and when i click on the file on my phone, it say...

mapuya19

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Running: personalized playlist option missing.

I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 20 to 30 personalized playlists, and I've been a pre...

Regular

I've downloaded the most recent version of Spotify for iOS 8. I see the running option in my side bar. However, I'm missing the personalized playlist option. I don't understand why, as I have about 2...

meganlibrarian

Regular

2120 Views

5 replies

0 likes

iOS 8
Running
  • 2120 Views
  • 5 replies
  • 0 likes

Solved!! How to stop shuffle play

Can some tell me how to stop shuffle play for my iPhone?

Newbie

Can some tell me how to stop shuffle play for my iPhone?

Mattosaurus

Community Legend

1949 Views

3 replies

0 likes

  • 1949 Views
  • 3 replies
  • 0 likes

Failed log in on iPhone 5

Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?

Casual Listener

Every time I try to log into my account on my iPhone it comes up saying "login failed, you've already created an account with this email address"....yes that's the whole point, can anybody help?

Mike91

Casual Listener

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes