Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70244 Views
  • 16 replies
  • 37 likes
  • 70244 Views
  • 16 replies
  • 37 likes

New 'compilations' don't appear in iOS Spotify app

I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist's page'. I've made sure I was online, restarted the...

  • Newbie
  • I am logged into a premium account that has been working great, until my friend had asked me if I had downloaded a new release of J. Cole's (new on spotify anyways)... It won't appear on the 'artist'...
  • MattSuda
  • Spotify Star
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Right artist wrong song!!

I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s

  • Newbie
  • I tried to download a song from an artist, a song downloaded from the correct artist , but it was a song of theirs I did not want, help? I have an iPhone 4s
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

iPhone 6+ / iOS 8 Offline Mode No Longer Working

I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it only donwloads a sporadic number of songs (at best...

  • Casual Listener
  • I've had Spotify Premium for a number of years on various phones and OSs and up until about 2 months ago it worked wonderfully on my iPhone 6+. However when I choose "Save" on an album or playlsit it...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

How to remove notifications on iPhone after message is read?

My Spoity icon on my iPhone 5 indicates I have 13 messages (or, is it just 13 generic notifications? Not sure, but probably makes no difference.) It's been like this for MONTHS. It does not update when I actually get new messages or notifications. It...

  • Gig Goer
  • My Spoity icon on my iPhone 5 indicates I have 13 messages (or, is it just 13 generic notifications? Not sure, but probably makes no difference.) It's been like this for MONTHS. It does not update wh...
  • JoelWhy
  • Gig Goer
  • 630 Views
  • 5 replies
  • 1 likes
  • 630 Views
  • 5 replies
  • 1 likes

Connect radio pioneer android

Hello!!! I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5. When I hear music in my phone with spotify on the screen of the car radio information from the original player of the phone and not of Spot...

  • Visitor
  • Hello!!!   I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5.   When I hear music in my phone with spotify on the screen of the c...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Edited albums

So I'm seriously thinking of canceling my subscription because I can't find edited versions of albums. I listen to a ton of rap but would prefer not to have the cursing when my kids are riding, but it's nearly impossible to find edited versions on th...

  • Casual Listener
  • So I'm seriously thinking of canceling my subscription because I can't find edited versions of albums. I listen to a ton of rap but would prefer not to have the cursing when my kids are riding, but i...
  • Gasman77494
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • 761 Views
  • 2 replies
  • 0 likes

[Running] feature doesn't work

Descriptionclick into Running tab on iPhone6 with iOS8.3, screen shows "Error Occurs" in chinese "發生錯誤" A more detailed description, using numbered steps1. Open Spotify2. click Running3. nothing What I expected to happenRunning feature, at least a bu...

2015-06-04 18.31.06.png 2015-06-04 18.31.10.png
  • Newbie
  • Description click into Running tab on iPhone6 with iOS8.3, screen shows "Error Occurs" in chinese "發生錯誤"   A more detailed description, using numbered steps 1. Open Spotify 2. cli...
  • 627 Views
  • 0 replies
  • 0 likes
  • 627 Views
  • 0 replies
  • 0 likes

Shared Songs (Mobile) Not showing up on Desktop

I sent a song to a friend through the mobile app but it isn't showing up in my desktop inbox. Has it still been shared?

  • Newbie
  • I sent a song to a friend through the mobile app but it isn't showing up in my desktop inbox. Has it still been shared?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

0.5gb in 40 mins?

Is it normal for spotify to take 0.5gb in 40 min of my mobildata? Previously i could listen for weeks on my 10gb. Now i have used 30gb in 3 weeks? What can i do and what is the problem? If it is a problem.

  • Newbie
  • Is it normal for spotify to take 0.5gb in 40 min of my mobildata? Previously i could listen for weeks on my 10gb. Now i have used 30gb in 3 weeks? What can i do and what is the problem? If it is a pr...
  • Fishtaco
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Interested in saving energy? Spotify Connect is not how to do it

On my powered speaker, it has Airplay and Spotify Connect.It says in the speaker manual: "During use of AirPlay… input, if no music is played or this unit’s controls are not operated for 20 minutes or more, the unit’s power will automatically be swit...

  • Gig Goer
  • On my powered speaker, it has Airplay and Spotify Connect. It says in the speaker manual:  "During use of AirPlay… input, if no music is played or this unit’s controls are not operat...
  • Fishtaco
  • Community Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

Turn off cross-device control

If I'm playing music on one thing, I don't want it to start playing somewhere else. I don't know when this 'feature' got added but it's a total nightmare. Here's the problem: I have Spotify on my desktop at work, as well as installed on my mobile. I ...

  • Gig Goer
  • If I'm playing music on one thing, I don't want it to start playing somewhere else. I don't know when this 'feature' got added but it's a total nightmare.    Here's the problem: I ha...
  • Ivan92
  • Community Legend
  • 1767 Views
  • 1 replies
  • 3 likes
  • bug
    control
    cross-device
    internet of things
    iOS
    rubbish feature
  • 1767 Views
  • 1 replies
  • 3 likes

Queue problems when using Spotify Connect

Hi, I am having problems when queueing songs while using Spotify Connect. I am controlling a Gramofon with an iPhone 6, and queueing is currently not working at all. Regardless of how many songs I add to the queue, the second the next song starts, th...

  • Regular
  • Hi, I am having problems when queueing songs while using Spotify Connect. I am controlling a Gramofon with an iPhone 6, and queueing is currently not working at all. Regardless of how many songs ...
  • edwardmp
  • Casual Listener
  • 962 Views
  • 2 replies
  • 3 likes
  • 962 Views
  • 2 replies
  • 3 likes

Spotify Running for iPhone

I was wondering when Spotify Running would be available for iPhone? I have the app and a premium subscription, but I cannot access the Spotify Running or Spotify New which is supposedly available. Does anyone know if it's available to all users or ho...

  • Newbie
  • I was wondering when Spotify Running would be available for iPhone?  I have the app and a premium subscription, but I cannot access the Spotify Running or Spotify New which is supposedly availab...
  • Ivan92
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Mac
  • 589 Views
  • 1 replies
  • 0 likes

New update issues

Ever since i have updated the app it has been giving me problems. All my songs will only play half way through, there are some songs, artist, and playlist that i am not able to play. Downloaded or not. The update has some serious glitches. I dont kno...

  • Newbie
  • Ever since i have updated the app it has been giving me problems. All my songs will only play half way through, there are some songs, artist, and playlist that i am not able to play. Downloaded or no...
  • Ivan92
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Why my playlist won't syn

Hi can u tell me why I cannot download my playlist and listen to offline ? I pay 9.99 per month and I have to waste my 3G data just to stream the music . Getting frustrated!!!'

  • Casual Listener
  • Hi can u tell me why I cannot download my playlist and listen to offline ? I pay 9.99 per month and I have to waste my 3G data just to stream the music . Getting frustrated!!!'
  • oreillysHD
  • Newbie
  • 663 Views
  • 2 replies
  • 0 likes
  • 663 Views
  • 2 replies
  • 0 likes

Connect only works for one song

My wife is having a problem with Spotify connect. We can fire up Spotify on my iPad, tap the speaker icon and select my desktop (OS X), and play a song. It will work for one song, then my iPad and desktop will start playing different songs. Interesti...

  • Newbie
  • My wife is having a problem with Spotify connect. We can fire up Spotify on my iPad, tap the speaker icon and select my desktop (OS X), and play a song. It will work for one song, then...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

$0.99 a month

I have tried the free week trial for premium and now im trying to get the 3 months for $0.99 but its not letting me do it because it says "i have already done it" which isn't true. Help me please

  • Casual Listener
  • I have tried the free week trial for premium and now im trying to get the 3 months for $0.99 but its not letting me do it because it says "i have already done it" which isn't true. Help me please
  • LordRollin
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Obly one song won't play

I have spotify premium so I have all my songs downloaded onto my phone. One song, even though it says it's downloaded, will not play past 10 seconds. I have tried unselecting that song and then putting it back into my songs and I can't seem to make i...

  • Casual Listener
  • I have spotify premium so I have all my songs downloaded onto my phone. One song, even though it says it's downloaded, will not play past 10 seconds. I have tried unselecting that song and then putti...
  • Cretrum
  • Casual Listener
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Paid for premium but won't activate in app

I have paid for premium service, it has been deducted from my account but still no activation in the app. I have tried deleting and reinstalling the app with no luck.

  • Casual Listener
  • I have paid for premium service, it has been deducted from my account but still no activation in the app. I have tried deleting and reinstalling the app with no luck.
  • LordRollin
  • Community Legend
  • 429 Views
  • 4 replies
  • 0 likes
  • 429 Views
  • 4 replies
  • 0 likes

Revert back to old spotify on ios8 on iPhone 6plus

Hi there looking to revert old version on iOS 8.3 back to old spotify don't like how all news features and videos please help me anyone on iPhone 6plus

  • Visitor
  • Hi there looking to revert old version on iOS 8.3 back to old spotify don't like how all news features and videos please help me anyone on iPhone 6plus
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes