Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37137 Views
  • 15 replies
  • 36 likes
  • 37137 Views
  • 15 replies
  • 36 likes

using spotify offline with iPod touch through clarion double din.

I'm trying to set up offline spotify on latest ipod touch to play through a Clarion double din head unit.I've managed to get it to work but cannot search throught myplaylists on the head unit ? On my old ipod touch using itunes this wasn't a problem....

  • Regular
  • I'm trying to set up offline spotify on latest ipod touch to play through a Clarion double din head unit. I've managed to get it to work but cannot search throught myplaylists on the head unit ? &n...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Playing offline

Playing spotify offline does not seem to be working for me! I need some help! i have switched over the tab that allows for the "offline playing" but yet, when I dont have service, nothing shows up. The little arrow for downloaded is beside the playli...

  • Newbie
  • Playing spotify offline does not seem to be working for me! I need some help! i have switched over the tab that allows for the "offline playing" but yet, when I dont have service, nothing shows up. T...
  • Magigary
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • 469 Views
  • 4 replies
  • 0 likes

Charged twice without premium

Okay so after signing up for a premium account I got charged twice and never recieved any receipts but it shows up on my bank account transactions. The ironic part was I never recieved premium and my account is still on free version. I sent spotify 3...

  • Casual Listener
  • Okay so after signing up for a premium account I got charged twice and never recieved any receipts but it shows up on my bank account transactions. The ironic part was I never recieved premium and my...
  • MattSuda
  • Spotify Star
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Solved!! Need to change my country

How can I change my country without logging in to the app cause it won't let me

  • Newbie
  • How can I change my country without logging in to the app cause it won't let me
  • MattSuda
  • Spotify Star
  • 641 Views
  • 1 replies
  • 1 likes
  • country
    Login Errors
  • 641 Views
  • 1 replies
  • 1 likes

Certain songs from cd skipped on iPod Touch

I seem to have stumbled across a problem with some of the cds that I have. Under half of my songs that I play on Spotify thru iPod Touch are skipped. I have albums like Wicked and Into the Woods (2002), from which I checked out from the library and h...

  • Gig Goer
  • I seem to have stumbled across a problem with some of the cds that I have. Under half of my songs that I play on Spotify thru iPod Touch are skipped. I have albums like Wicked and Into the Woods (200...
  • MattSuda
  • Spotify Star
  • 617 Views
  • 4 replies
  • 0 likes
  • iOS
    ipod touch
  • 617 Views
  • 4 replies
  • 0 likes

when will crossfading on local tracks be available?

I've recently started using Spotify premium membership to create awesome playlists for my group fitness classes, but having no crossfading available on local tracks may be a dealbreaker. I have to be able to crossfade to keep the energy and momentum ...

  • Newbie
  • I've recently started using Spotify premium membership to create awesome playlists for my group fitness classes, but having no crossfading available on local tracks may be a dealbreaker.  I have...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Music stopps when switching app

Since two days i can't use spotify properly anymore. Whenever i switch the ap from spotify to another or lock my iphone, the music stopps playing. This is very annoying and i am about to cancel my premium account. How can i solve this issue?I am usin...

  • Newbie
  • Since two days i can't use spotify properly anymore. Whenever i switch the ap from spotify to another or lock my iphone, the music stopps playing. This is very annoying and i am about to cancel my pr...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Spotify Premium à 0,99€

Bonjour !J'ai pu profité pendant 1 semaine de l'abonnement spotify premium. Et hier, on m'a envoyer un mail comme quoi je pouvais pendant 3 mois utiliser spotify premium à 0,99€. Mais il y a écrit que ceux qui avait déjà tester spotify premium, duran...

  • Newbie
  • Bonjour ! J'ai pu profité pendant 1 semaine de l'abonnement spotify premium. Et hier, on m'a envoyer un mail comme quoi je pouvais pendant 3 mois utiliser spotify premium à 0,99€. Mais il y a écrit ...
  • MattSuda
  • Spotify Star
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Playlist offline song

Not alla song in my playlist are synchronized offline, just a few. Why?Spotify premium, ios last versionData plan limitless

  • Newbie
  • Not alla song in my playlist are synchronized offline, just a few. Why? Spotify premium, ios last version Data plan limitless
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Offline Mode Does not work for my iphone

I just recentyl downloaded premium and i tried to turn my playlists offline so i dont use data and theyre are not showing up at all now

  • Casual Listener
  • I just recentyl downloaded premium and i tried to turn my playlists offline so i dont use data and theyre are not showing up at all now
  • MattSuda
  • Spotify Star
  • 344 Views
  • 5 replies
  • 0 likes
  • 344 Views
  • 5 replies
  • 0 likes

Integration of Spotify and BMW Connected Drive

Hi together,I receive an error message when I am connecting my spotify Account to my BMW connected drive in the car.Everything is up to date. I update the car system in BMW yesterday because I always received this error message. Nevertheless the erro...

2015-05-06 17.29.35.png
  • Newbie
  • Hi together, I receive an error message when I am connecting my spotify Account to my BMW connected drive in the car. Everything is up to date. I update the car system in BMW yesterday because I al...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 3 replies
  • 1 likes
  • 461 Views
  • 3 replies
  • 1 likes

Multiple devices

We have setup Spotify on my mobile phone, as a premium user. Can I add another device as a controller ?

  • Casual Listener
  • We have setup Spotify on my mobile phone, as a premium user. Can I add another device as a controller ?
  • MattSuda
  • Spotify Star
  • 1068 Views
  • 4 replies
  • 0 likes
  • 1068 Views
  • 4 replies
  • 0 likes

Solved!! PREMIUM SUBSCRIPTION CANCELLED BUT NOT WORKING ON APP

Hi guys I badly need your help. So this morning I opened my spotify account on web then cancelled my premium subscription immediately a day before the "Free Premium Tutorial" ends. I was then noted that my account is on 'Free' again. But when I opene...

  • Casual Listener
  • Hi guys I badly need your help. So this morning I opened my spotify account on web then cancelled my premium subscription immediately a day before the "Free Premium Tutorial" ends. I was then noted t...
  • Jordi
  • Community Legend
  • 605 Views
  • 2 replies
  • 0 likes
  • still subscribed on app
  • 605 Views
  • 2 replies
  • 0 likes

My iPhone does not sync the local files from my pc

if i click on the song on my phone it says song not synced and if i click learn more, a menu poppes up giving me 4 simple steps but even after completing them it's not working

  • Newbie
  • if i click on the song on my phone it says song not synced and if i click learn more, a menu poppes up giving me 4 simple steps but even after completing them it's not working
  • user-removed
  • Not applicable
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Music playback problem

My music is playing at a slightly higher pitch and slightly slow on Spotify for iOS, any advice?

  • Newbie
  • My music is playing at a slightly higher pitch and slightly slow on Spotify for iOS, any advice?
  • Jordi
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Won't synch playlists

I recently got a premium account and i kind of have issues. I've tried to synch my playlists on my iphone 4S app, but it doesn't work. When i check "Available offline", it only synchs the first two songs and then it stops. And for all of my playlists...

  • Casual Listener
  • I recently got a premium account and i kind of have issues.   I've tried to synch my playlists on my iphone 4S app, but it doesn't work. When i check "Available offline", it only synchs the fi...
  • manonpochet
  • Casual Listener
  • 784 Views
  • 3 replies
  • 0 likes
  • Premium
    problem
    synch
  • 784 Views
  • 3 replies
  • 0 likes

Silent tracks

When playing an old fvourite album, Joe Jackson's I'm the Man, all I get is silence.. The time bar is progressing but no sound. This is on iPhone and iPad. It has also been like it for some time. No other tracks do this just the ones on this album.Ho...

  • Casual Listener
  • When playing an old fvourite album, Joe Jackson's  I'm the Man, all I get is silence.. The time bar is progressing but no sound. This is on iPhone and iPad. It has also been like it for some tim...
  • colinbythesea
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Two issues in the latest update.

Since I updated my spotify app I've had two major issues and I can't seem to find a solution on my own.Any track I play stops after about 1:30 minutes. The second-counter keeps ticking away but the sound stops.And my playlists have seemingly vanished...

  • Casual Listener
  • Since I updated my spotify app I've had two major issues and I can't seem to find a solution on my own. Any track I play stops after about 1:30 minutes. The second-counter keeps ticking away but the...
  • the_ckalle
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

iTouch Frustrations

I am new to Spotify. I have created playlists on a desktop PC and organized the lists in the order I want the songs to play. I am trying to stream the play lists to some speakers through my iTouch. My playlists show up on the iTouch, but I am running...

  • Casual Listener
  • I am new to Spotify. I have created playlists on a desktop PC and organized the lists in the order I want the songs to play. I am trying to stream the play lists to some speakers through my iTouch. M...
  • Merk7
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

App keeps freezing, stopping and unresponsive.

Is anybody else having this problem? My Spotify all keeps freezing, closing unexpectedly, and it takes a long time to respond to track changes etc. Why is this?

  • Visitor
  • Is anybody else having this problem? My Spotify all keeps freezing, closing unexpectedly, and it takes a long time to respond to track changes etc. Why is this?
  • gizmoruf
  • Casual Listener
  • 1200 Views
  • 3 replies
  • 1 likes
  • 1200 Views
  • 3 replies
  • 1 likes