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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

224296 Views

53 replies

13 likes

  • 224296 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150514 Views

506 replies

108 likes

  • 150514 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105905 Views

19 replies

38 likes

  • 105905 Views
  • 19 replies
  • 38 likes

Unlimited Account Now Playing Ads

My unlimited account has been playing ads betweens songs on the radio feature. I'm paying for no ads...Why am I getting them? I've tried things posted in the community such as logging out and back in...uninstalling the app and reinstalling...etc. Ple...

Casual Listener

My unlimited account has been playing ads betweens songs on the radio feature.  I'm paying for no ads...Why am I getting them?  I've tried things posted in the community such as logging out...

UnhappyChris

Newbie

2823 Views

7 replies

0 likes

  • 2823 Views
  • 7 replies
  • 0 likes

Premium not activating

Hi. I upgraded to spotify premium and it said it was activated but its not i am still on free. I have tried logging off and back on but no joy and the premium option is not showing in the account section it just shows free. I upgraded one month then ...

Newbie

Hi. I upgraded to spotify premium and it said it was activated but its not i am still on free. I have tried logging off and back on but no joy and the premium option is not showing in the account sec...

MattSuda

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

I got spotify premium free with Vodafine but it will not load keeps telling me I have a free account

I got spotify premium free with Vodafone , I upgraded my contract and got premium for free again but my account has now Chaved to a free account not premium and what ever I do or link I follow it stays as a free account ?????

Casual Listener

I got spotify premium free with Vodafone , I upgraded my contract and got premium for free again but my account has now Chaved to a free account not premium and what ever I do or link I follow it sta...

Stuchance

Casual Listener

361 Views

3 replies

0 likes

  • 361 Views
  • 3 replies
  • 0 likes

Solved!! syncing songs from spotify to iPod

I'm having problems sinking songs to my ipod. For example, when I sync my starred playlist onto my ipod it only syncs in about 90 out of 800 songs. I try multiple times to sync my whole playlist onto my ipod but it only syncs in 93 specific songs. I ...

Casual Listener

I'm having problems sinking songs to my ipod. For example, when I sync my starred playlist onto my ipod it only syncs in about 90 out of 800 songs. I try multiple times to sync my whole playlist onto...

MattSuda

Spotify Star

1269 Views

3 replies

0 likes

  • 1269 Views
  • 3 replies
  • 0 likes

Solved!! changing payment. help!

My roommate has an iPhone and her Spotify is payed for through iTunes. I got her a ecard subscription for Christmas and she is trying to cancel her iTunes payment and use the ecard but it won't let her. What do we do? We tried to cancel her subscript...

Roadie

My roommate has an iPhone and her Spotify is payed for through iTunes. I got her a ecard subscription for Christmas and she is trying to cancel her iTunes payment and use the ecard but it won't let h...

MattSuda

Spotify Star

618 Views

3 replies

0 likes

  • 618 Views
  • 3 replies
  • 0 likes

Solved!! Select Songs Not Syncing

Alright so, this is a bit of a weird problem. I've been trying to sync some of my local files to playlists that I already have. They just appear grayed out on my iPod, BUT I can play them on my desktop and my Android. (I don't use my Android for work...

Regular

Alright so, this is a bit of a weird problem. I've been trying to sync some of my local files to playlists that I already have. They just appear grayed out on my iPod, BUT I can play them on my deskt...

careful

Regular

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Like/Dislike

When using spotify on my iphone, i can no longer like or dislike songs. HALP!!

Newbie

When using spotify on my iphone, i can no longer like or dislike songs. HALP!!

Schooner

Newbie

1109 Views

7 replies

0 likes

  • 1109 Views
  • 7 replies
  • 0 likes

Filters don't stick in the new update

In the old interface, when I used the search bar to filter (using artist name, album name, ...), the songs would stick in the song order of th efilter. Now, with the new redesigned update, the filters don't stick, for some reason. It works fine in th...

Regular

In the old interface, when I used the search bar to filter (using artist name, album name, ...), the songs would stick in the song order of th efilter.   Now, with the new redesigned update,...

oface80

Casual Listener

2041 Views

14 replies

5 likes

  • 2041 Views
  • 14 replies
  • 5 likes

Unable to see the albums

Hi,I've got an ipad and an iphone. When I search for artists/albums on these devices, I can see the search results and the discography in the artist page. But when I try to choose an album to see its content, screen goes blank. It shows nothing but t...

Casual Listener

Hi, I've got an ipad and an iphone. When I search for artists/albums on these devices, I can see the search results and the discography in the artist page. But when I try to choose an album to see...

FigaroStevens

Casual Listener

458 Views

4 replies

0 likes

  • 458 Views
  • 4 replies
  • 0 likes

Solved!! Mistaken Region

On my Spotify iPhone 'home' (browse) page, although the interface is in english, 'Empieza el ano con la mejor musica.' is written underneath the top bar. Beneath this are multiple Argentinian and Spanish albums. When I look into a genre, the top reco...

Casual Listener

On my Spotify iPhone 'home' (browse) page, although the interface is in english, 'Empieza el ano con la mejor musica.' is written underneath the top bar. Beneath this are multiple Argentinian and Spa...

James_Ed

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Picture on Profile

I'm wanting to attach a profile picture to my profile and it won't let me. Facebook won't connect either.

Newbie

I'm wanting to attach a profile picture to my profile and it won't let me. Facebook won't connect either.

Grace

Spotify

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Song I want doesn't appear?

I am having an issue, the song/album I want doesn't appear when I search on the app. I'm sure that Spotify has it because it shows up when I search it on the web browser but then I try to make it play in my app and then Spotify crashes. The album(s) ...

Casual Listener

I am having an issue, the song/album I want doesn't appear when I search on the app. I'm sure that Spotify has it because it shows up when I search it on the web browser but then I try to make it pla...

Nightshadoe

Newbie

2088 Views

6 replies

1 likes

  • 2088 Views
  • 6 replies
  • 1 likes

Solved!! Spotify won't recognise iPod Nano (Mac Lion)

Hi, if someone could help I would be very grateful. I have downloaded Spotify (9.1.57 etc) within the last week onto my Mac (OS X Lion 10.7.5). It works fine on the Mac. I have the app downloaded on my iPhone 4, which also works fine (although the iP...

Visitor

Hi, if someone could help I would be very grateful.   I have downloaded Spotify (9.1.57 etc) within the last week onto my Mac (OS X Lion 10.7.5). It works fine on the Mac. I have the app dow...

AniketSingh

Newbie

3375 Views

5 replies

0 likes

  • 3375 Views
  • 5 replies
  • 0 likes

Please add this song

IT WOULD BE AWESOME IF WE COULD REQUEST OR HINT THE IDEA OF ADDING NEW SONGS.. For now I would so love to have SCOTLANT by The Lumineers is amazing and yes it's from the Series show REIGN. Which I am I love with.

Casual Listener

IT WOULD BE AWESOME IF WE COULD REQUEST OR HINT THE IDEA OF ADDING NEW SONGS.. For now I would so love to have SCOTLANT by The Lumineers is amazing and yes it's from the Series show REIGN. Whic...

MattSuda

Spotify Star

520 Views

1 replies

0 likes

New Music
  • 520 Views
  • 1 replies
  • 0 likes

premium spotify

I am paying for premium service each month. Somehow spotify has changed my start date and I go 1week each month without my music. Can anyone suggest how to change this with out cancelling my service. If I cancel my service, will I loose all of my mus...

Newbie

I am paying for premium service each month. Somehow spotify has changed my start date and I go 1week each month without my music. Can anyone suggest how to change this with out cancelling my servic...

MattSuda

Spotify Star

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Pre-paid card and free month?

Hi! I have recived a month pre-paid card for spotify as christmas gift. And then I saw the offer you guys had. Buy a month of premium and get another month for free. So my question is. Do I still get the free month for using the pre-paid card to buy ...

Casual Listener

Hi! I have recived a month pre-paid card for spotify as christmas gift. And then I saw the offer you guys had. Buy a month of premium and get another month for free. So my question is. Do I still get...

MattSuda

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Controlling iPad playback from Macbook

Hi, I have an iPad which is hooked up to my hifi amplifier, I'm planning on using it to play spotify. I know there are loads of ways of controlling the ipad through an Iphone, and even controlling my macbook with an iphone or ipad.But I cant find any...

Casual Listener

Hi,  I have an iPad which is hooked up to my hifi amplifier, I'm planning on using it to play spotify. I know there are loads of ways of controlling the ipad through an Iphone, and even contro...

MattSuda

Spotify Star

909 Views

1 replies

0 likes

iOS 8
  • 909 Views
  • 1 replies
  • 0 likes

Solved!! Sync Playlist By Artist

Is there any way to sory the playlist by artist on ios? 

Newbie

Is there any way to sory the playlist by artist on ios? 

MattSuda

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Can my device play someone elses music? Is my account hacked?

Since last week, I'm getting a strange behaviour on my Account running on an iPhone: Suddenly, whilst hearing a music, it changes to a Chinese/Japanese/Korean (idk what language it is) like if someone was using my account, or has hacked it. I don't k...

Newbie

Since last week, I'm getting a strange behaviour on my Account running on an iPhone: Suddenly, whilst hearing a music, it changes to a Chinese/Japanese/Korean (idk what language it is) like if s...

MattSuda

Spotify Star

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Music

I just got spirfy and everytime I get out the app my music stops playing what can I do ? Helpp

Casual Listener

I just got spirfy and everytime I get out the app my music stops playing what can I do ? Helpp

MattSuda

Spotify Star

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes