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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399037 Views
  • 879 replies
  • 326 likes
  • 399037 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78858 Views
  • 124 replies
  • 32 likes
  • 78858 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18060 Views
  • 8 replies
  • 0 likes
  • 18060 Views
  • 8 replies
  • 0 likes

Cómo instalo Spotify en IOS 9.3.5 sin haber tenido nunca una cuenta Apple??

Estoy intentanto instalar Spotify en un iPad viejo que me han regalado con IOS 9.3.5 y me dice que no puedo sino tengo IOS 10, pero es incompatible.Tampoco puedo hacerlo desde la cuenta apple, porque es nueva y nunca he tenido una antes.Se puede de a...

  • Visitor
  • Estoy intentanto instalar Spotify en un iPad viejo que me han regalado con IOS 9.3.5 y me dice que no puedo sino tengo IOS 10, pero es incompatible. Tampoco puedo hacerlo desde la cuenta apple, porq...
  • _FJC_
  • Casual Listener
  • 34957 Views
  • 4 replies
  • 0 likes
  • 34957 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Song jumps to the bottom of the playlist

Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...

  • Casual Listener
  • Device: iPhone and mac Operator system: IOS 14 Country: Norway Membership: premium   Hello:) I created a new playlist on my new user. Then I copied all the songs from a playlist on my old ...
  • Elena
  • Moderator
  • 830 Views
  • 5 replies
  • 0 likes
  • Other
  • 830 Views
  • 5 replies
  • 0 likes

Superuser Contribution Using rewind and fast forward in BMW app

We just got a BMW X3 and want to use Spotify to listen to podcasts. On the iPhone, iPad, etc., we can fast forward and rewind in 15 second intervals but can’t figure out how to do that in the car. Are those functions available?

  • Newbie
  • We just got a BMW X3 and want to use Spotify to listen to podcasts. On the iPhone, iPad, etc., we can fast forward and rewind in 15 second intervals but can’t figure out how to do that in the car. Ar...
  • Jeremy
  • Spotify
  • 1069 Views
  • 4 replies
  • 0 likes
  • 1069 Views
  • 4 replies
  • 0 likes

Local files skipping or not playing at all

PlanPremiumCountryUnited States DeviceiPhone 12 Pro MaxOperating SystemiOS 14.4.2 I'm suddenly no longer able to play my local files. They’re not grayed out and they still say they’re downloaded but when I try to shuffle play the playlist they’re all...

  • Visitor
  • Plan Premium Country United States  Device iPhone 12 Pro Max Operating System iOS 14.4.2   I'm suddenly no longer able to play my local files. They’re not grayed out and they ...
  • AeroZ
  • Composer
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs Not Adding To Playlists?

PlanPremiumCountryUSADeviceiPhone 6S Plus My Question or IssueHi, I've been having this issue for a couple of months: there are certain songs that I have added to my playlists but then they never show up or play. I have tried the "add anyway" duplica...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6S Plus     My Question or Issue Hi,   I've been having this issue for a couple of months: there are certain songs that I have added t...
  • CarlosE
  • Moderator
  • 9347 Views
  • 10 replies
  • 3 likes
  • 9347 Views
  • 10 replies
  • 3 likes

How to Open Spotify song link shared via text message in Spotify mobile app and not in Webplayer

Hi, I am trying to figure out a way if possible to open Spotify song links shared via text message in Spotify mobile app directly. Currently it open the link in Safari on the Spotify website. If this is not already a feature, I think it is a very nec...

  • Casual Listener
  • Hi, I am trying to figure out a way if possible to open Spotify song links shared via text message  in Spotify mobile app directly. Currently it open the link in Safari on the Spotify website. I...
  • wesbartell
  • Casual Listener
  • 33417 Views
  • 21 replies
  • 10 likes
  • 33417 Views
  • 21 replies
  • 10 likes

Local files not syncing on iPhone

Hi, First of all I had a lot of trouble trying to find where to start a new topic so come on please but a big fat button right on the home page it shouldn’t be this hard to start a new topic. And I still don't know if I am posting this in the right p...

  • Newbie
  • Hi,   First of all I had a lot of trouble trying to find where to start a new topic so come on please but a big fat button right on the home page it shouldn’t be this hard to start a new topic...
  • AeroZ
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify eating mobile data - prior "resolution" unsatisfactory

Quite upset to come here and see this prior thread marked as 'resolved' ... which would suggest spotify has done everything they can. Which is.. sort of insulting actually: https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-using-mobile-data-ev...

  • Newbie
  • Quite upset to come here and see this prior thread marked as 'resolved' ... which would suggest spotify has done everything they can. Which is.. sort of insulting actually: https://community.spotif...
  • Elena
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Download don't work in my iPhone 6+

I have premium acountmy iPhone 6+ can't download songs for offline use

  • Newbie
  •   I have premium acount my iPhone 6+ can't download songs for offline use      
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing in middle of song

Spotify keeps randomly pausing in the middle of songs. After it pauses, when I look at the lock screen, Spotify isn’t there anymore and after I go into the app, the song has restarted from the beginning. I have to resume it only for it to pause and r...

  • Visitor
  • Spotify keeps randomly pausing in the middle of songs. A fter it pauses, when I look at the lock screen, Spotify isn’t there anymore and after I go into the app, the song has restarted from the begin...
  • Eni
  • Moderator
  • 2546 Views
  • 1 replies
  • 0 likes
  • 2546 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume Control stopped working on Marantz M-CR611 after some time

If I use the Spotify App on my iPhone and listen music on the device Marantz M-CR611 by Spotify connect I can control the volume for some time immediately after start playing. I still can control the music (skip title, pause, resume, play something e...

  • Casual Listener
  • If I use the Spotify App on my iPhone and listen music on the device Marantz M-CR611 by Spotify connect I can control the volume for some time immediately after start playing. I still can control the...
  • CarlosE
  • Moderator
  • 1215 Views
  • 1 replies
  • 0 likes
  • 1215 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me sale letra de la canción

necesito ayuda no me sale la letras de las canciones viendo que todos en sus dispositivos iOS lo tienen, tengo un iphone XS

  • Casual Listener
  • necesito ayuda no me sale la letras de las canciones viendo que todos en sus dispositivos iOS lo tienen, tengo un iphone XS
  • Eni
  • Moderator
  • 1224 Views
  • 9 replies
  • 0 likes
  • 1224 Views
  • 9 replies
  • 0 likes

Superuser Contribution Music won’t play on Apple Watch

When I try to play Spotify on my Apple Watch series 5, it will not play. It says to choose a device and it will only play on selected device. If there is no device selected it won’t play anything and won’t unpause. I’ve restarted the watch and reinst...

  • Visitor
  • When I try to play Spotify on my Apple Watch series 5, it will not play. It says to choose a device and it will only play on selected device. If there is no device selected it won’t play anything and...
  • Eni
  • Moderator
  • 603 Views
  • 4 replies
  • 0 likes
  • 603 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify keeps disconnecting from Chromecast Audio after a few songs, and as of a few updates ago.

Premium user for over 10 yearsCountry: USA Devices(iPhone XS, Mac Book, Mac Mini: all 2019 roughly)Operating System(iOS 14.4.2, Mac OS 10.14) My Question or Issue: This is a very clear cut case to look into. On the 2.4ghz network, all in close quarte...

  • Casual Listener
  • Premium user for over 10 years Country: USA   Devices (iPhone XS, Mac Book, Mac Mini: all 2019 roughly) Operating System (iOS  14.4.2 , Mac OS 10.14)   My Question or Issue: &...
  • CarlosE
  • Moderator
  • 1029 Views
  • 5 replies
  • 0 likes
  • 1029 Views
  • 5 replies
  • 0 likes

Voice activation

Is it possible to have a voice activation whileI’m in the shower or around the pool I want to change song or station I can just say Hey Spotify play next song or play “x” what ever song etc iPhone

  • Casual Listener
  • Is it possible to have a voice activation while I’m in the shower or around the pool I want to change song or station I can just say Hey Spotify play next song or play “x” what ever song etc  ...
  • LocalSteve
  • Casual Listener
  • 397 Views
  • 3 replies
  • 0 likes
  • Feature Request
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bağlantı sorunu

Spotify ı açtığımda alt kısımda sürekli bağlanıyor... yazıyor şarkı dinleyemiyorum? ios 14 yüklü ve her şey son güncellenmiş halde

  • Casual Listener
  • Spotify ı açtığımda alt kısımda sürekli bağlanıyor... yazıyor şarkı dinleyemiyorum? ios 14 yüklü ve her şey son güncellenmiş halde
  • Jeremy
  • Spotify
  • 615 Views
  • 1 replies
  • 8 likes
  • 615 Views
  • 1 replies
  • 8 likes

Superuser Contribution Spotify wakes switched off connected device without having selected it.

PlanPremiumCountryDenmarkDeviceiPhone 12 Pro, but also includes web player and desktop app.Operating SystemiOS 14, macOS 11.2 My Question or IssueAfter connecting my Samsung Q900T soundbar to Spotify, the device wakes up whenever I play a song in the...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone 12 Pro, but also includes web player and desktop app. Operating System iOS 14, macOS 11.2   My Question or Issue After connecting my Samsung ...
  • Jeremy
  • Spotify
  • 736 Views
  • 5 replies
  • 1 likes
  • 736 Views
  • 5 replies
  • 1 likes

Can't play songs from searched artists. iOS 14.4.2

PlanPremiumNew Zealand DeviceiPhone SEOperating SystemiOS 14.4.2 Hi there,I'm having an issue where I can't play songs from any artist in the search tab. When clicking on a song, it will not queue or play the song. If another song is playing from a p...

  • Visitor
  • Plan Premium New Zealand   Device iPhone SE Operating System iOS 14.4.2   Hi there, I'm having an issue where I can't play songs from any artist in the search tab. When clicking o...
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play tracks through 'Fans also like' intent (iOS)

Take a look at the video that I've attached. Whenever I try to navigate to any artist's page through 'fans also like' section, I'm unable to play any of that artist's songs.Once this buggy context is created, it doesn't matter even if I manually sear...

  • Regular
  • Take a look at the video that I've attached. Whenever I try to navigate to any artist's page through 'fans also like' section, I'm unable to play any of that artist's songs. Once this buggy context ...
  • Mihail
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes