Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 50812 Views
  • 16 replies
  • 36 likes
  • 50812 Views
  • 16 replies
  • 36 likes

Superuser Contribution Shuffle only works once

My shuffle button only works once. It works the first time, but after it turns into a normal play button and only pauses and unpauses the song playing. I’ve tried turning the shuffle switch on and off and nothing happens.This is so mind-bumbling anno...

  • Newbie
  • My shuffle button only works once. It works the first time, but after it turns into a normal play button and only pauses and unpauses the song playing. I’ve tried turning the shuffle switch on and of...
  • Jeremy
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Spotify automatically logged in new iPhone?

PlanPremiumCountrySpainDevice(iPhone 11)Operating System(iOS 13) My Question or Issue Hi Guys, I'm just curious about the following behavior which I never had in any other iPhone before. I got a new iPhone and configured as a new device (without rest...

  • Newbie
  • Plan Premium Country Spain Device (iPhone 11) Operating System (iOS 13)   My Question or Issue   Hi Guys, I'm just curious about the following behavior which I never had in any o...
  • hanzg
  • Newbie
  • 3426 Views
  • 2 replies
  • 0 likes
  • 3426 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Session kicking me and my gf

PlanPremiumCountryPhilippinesDeviceIphone 11 pro for bothOperating SystemiOS 15/16 My Question or Issue Everytime me and my gf make a spotify session, the app automatically kicks each one of us. Even when we are not touching anything, it says that on...

  • Visitor
  • Plan Premium Country Philippines Device Iphone 11 pro for both Operating System iOS 15/16   My Question or Issue  Everytime me and my gf make a spotify session, the app automatica...
  • Eni
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded songs on desktop are grayed out, won't play on iPhone

PlanPremiumCountryUnited StatesDeviceiPhone SE, generic Dell laptopOperating SystemiOS 15.6.1, Windows 10 My Question or IssueI have a 50 songs in my "Downloads" folder on my laptop.I've located them with Spotify on desktop and they show up in "Local...

souttoa_0-1662926397635.png souttoa_1-1662926444491.png souttoa_2-1662926474920.png souttoa_3-1662926545043.png
  • Casual Listener
  • Plan Premium Country United States Device iPhone SE, generic Dell laptop Operating System iOS 15.6.1, Windows 10   My Question or Issue I have a 50 songs in my "Downloads" folder on my...
  • souttoa
  • Casual Listener
  • 1276 Views
  • 6 replies
  • 0 likes
  • 1276 Views
  • 6 replies
  • 0 likes

Superuser Contribution Time slider is not moving when lyrics for a song is in full screen mode

DeviceIphone 13 proOperating SystemiOS 15.6.1 Spotify app version 8.764 My Question or IssueStart listening to any songOpen lyrics and tap More to open it on full screenThe slider stops at the time you open this screen (for example, 0:02) and is not ...

  • Casual Listener
  •   Device Iphone 13 pro Operating System iOS 15.6.1   Spotify app version 8.764   My Question or Issue Start listening to any song Open lyrics and tap More to open it on full ...
  • Kiril
  • Moderator
  • 1124 Views
  • 5 replies
  • 1 likes
  • 1124 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium but still playing ads

PlanPremiumCountryUS DeviceiPhone 12Operating SystemiOS 12.1 My Question or IssueI’m premium account But ads(both of audio or visual ads) while listening to regular music content I tried this, logging out > restarting your device > logging back in to...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 12 Operating System iOS 12.1   My Question or Issue I’m premium account But ads(both of audio or visual ads) while listening to regular mu...
  • Kiril
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Not Shuffling Offline

Plan: PremiumCountry: USADevice(iPhone XR) My Question or IssueI have Spotify Premium (and have had it for years) and always keep the app updated. One of the reasons I purchased Premium, was so I could download my playlists and play when I am offline...

  • Visitor
  • Plan: Premium Country: USA Device (iPhone XR)  My Question or Issue I have Spotify Premium (and have had it for years) and always keep the app updated. One of the reasons I purchased P...
  • Dian
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add filter to podcasts

PlanPremium CountrySweden DeviceIphone 13Operating SystemIOS 16 My Question or IssueWhy isnt there a filter on podcasts, example when Im in Joe Rogan podcast I want to be able to search/filter his specific episodes on his podcast page.

  • Visitor
  • Plan Premium   Country Sweden   Device Iphone 13 Operating System IOS 16   My Question or Issue Why isnt there a filter on podcasts, example when Im in Joe Rogan podcast I ...
  • Dian
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full playlist before repeating songs

PlanPremiumCountryNew ZealandDeviceiPhone 13Operating SystemiOS 15.6 My Question or IssueMy playlist isn’t doing a full round before repeating songs. And it is sometimes really often (like 10-20 songs)

  • Casual Listener
  • Plan Premium Country New Zealand Device iPhone 13 Operating System iOS 15.6   My Question or Issue My playlist isn’t doing a full round before repeating songs. And it is sometimes real...
  • Eni
  • Moderator
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play playlist in order

I just started playing my Discover Weekly playlist on my iPhone and it is shuffling the playlist. I can’t see anyway to turn off the shuffling option to make it play in order. I selected the first song in the playlist to start it going but the now pl...

  • Regular
  • I just started playing my Discover Weekly playlist on my iPhone and it is shuffling the playlist. I can’t see anyway to turn off the shuffling option to make it play in order. I selected the first so...
  • countryboy
  • Regular
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Superuser Contribution Offline sync local files to iphone

PlanPremiumCountryUSADeviceiPhone 11 My Question or IssueHi, I've been trying to transfer my local files from my computer to my iPhone to no avail. They both recognize each other as devices ready to sync but when I download the playlist on my laptop ...

  • Visitor
  • Plan Premium Country USA Device iPhone 11   My Question or Issue Hi, I've been trying to transfer my local files from my computer to my iPhone to no avail. They both recognize each other...
  • Yordan
  • Moderator
  • 15847 Views
  • 7 replies
  • 0 likes
  • 15847 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cannot log in on my old iPad

I found an old iPad that I want to use to log into my account, I can make sure the password and username are entered correctly, but no matter what I try it says "something went wrong, please try again later", my old iPad Can only run IOS10.3.4, so my...

  • Casual Listener
  • I found an old iPad that I want to use to log into my account, I can make sure the password and username are entered correctly, but no matter what I try it says "something went wrong, please try agai...
  • OscarDC
  • Moderator
  • 1158 Views
  • 5 replies
  • 1 likes
  • Login
  • 1158 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music stops

PlanPremiumCountryBrazilDevice(iPhone 7)Operating System(iOS) My Question or IssueAfter a few hours the music stops playing, I put the cell phone connected to a speaker at the company and after a while the music stops playing.

  • Regular
  • Plan Premium Country Brazil Device (iPhone 7) Operating System (iOS)   My Question or Issue After a few hours the music stops playing, I put the cell phone connected to a speaker at th...
  • OscarDC
  • Moderator
  • 810 Views
  • 13 replies
  • 0 likes
  • 810 Views
  • 13 replies
  • 0 likes

Shuffling using the play button?

PlanPremiumCountryUSA Deviceiphone 13Operating Systemios 15.6.1 My Question or IssueSay I have a playlist. I put it on shuffle mode. It USED to be the case that when I hit the "play" button -- it gave me a shuffled track, and when I hit the play butt...

  • Visitor
  •     Plan Premium Country USA   Device iphone 13 Operating System ios 15.6.1   My Question or Issue Say I have a playlist. I put it on shuffle mode. It USED to be the ...
  • Dene111
  • Regular
  • 490 Views
  • 3 replies
  • 5 likes
  • 490 Views
  • 3 replies
  • 5 likes

Kids Spotify App

Plan - Premium family Country - USA Device - Apple Watch 6 SE Apple iphone 12Operating SystemiOS 16 and all update performed Still having trouble, I purchased Apple cellular watches for my kids and a family Spotify plan to find out we can’t run kids ...

  • Visitor
  • Plan - Premium family  Country - USA   Device - Apple Watch 6 SE                Apple iphone 12 Operating System iOS 16 and all update per...
  • 518 Views
  • 0 replies
  • 1 likes
  • 518 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Premium

Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application but nothing to do. Solutions? Shall I wait a few day...

  • Newbie
  • Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application b...
  • AlejaR
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline music cannot be played if I am not connected to WiFi/4g

DeviceiPhone 11 Operating SystemSpotify version: 8.7.62.409iOS version: 15.6.1 My Question or IssueHello, I have Spotify premium (Belgium) and for the last 2 days, I can't play my music offline without being connected to the internet (WiFi or 4G). I ...

  • Regular
  • Device iPhone 11   Operating System Spotify version: 8.7.62.409 iOS version: 15.6.1   My Question or Issue Hello,   I have Spotify premium (Belgium) and for the last 2 days, ...
  • gillouche
  • Regular
  • 399 Views
  • 4 replies
  • 0 likes
  • iOS
    Offline Music.
  • 399 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Clear and pause recently played

PlanPremiumCountryItalyDeviceiPhone 8Operating SystemiOS 16.0 My Question or IssueHello,does anyone know how to clear and pause Spotify recently played?

  • Visitor
  • Plan Premium Country Italy Device iPhone 8 Operating System iOS 16.0   My Question or Issue Hello, does anyone know how to clear and pause Spotify recently played?
  • user-removed
  • Not applicable
  • 883 Views
  • 2 replies
  • 0 likes
  • 883 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUSADevice(iPhone 13 Pro Max, Macbook Air)Operating System(iOS 14) My Question or Issue I’m on an iPhone 13 Pro Max and I also use a Macbook Air just in case it’s any help. Excuse my crudeness but I have tried literally every solutio...

  • Newbie
  •   Plan Premium Country USA Device (iPhone 13 Pro Max, Macbook Air) Operating System (iOS 14)   My Question or Issue   I’m on an iPhone 13 Pro Max and I also use a Macbook A...
  • etspanja
  • Visitor
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suggested tracks keep playing in a playlist over 15 songs

PlanFreeCountry DeviceiPhone XSOperating System(iOS 14 My Question or IssueI created a playlist that has roughly forty songs (last about an hour and a half, I think), and it keeps playing suggested tracks. I don’t have auto play on, either. I listene...

  • Casual Listener
  • Plan Free Country   Device iPhone XS Operating System (iOS 14   My Question or Issue I created a playlist that has roughly forty songs (last about an hour and a half, I think), an...
  • hatemakingnewaccount
  • Newbie
  • 1509 Views
  • 2 replies
  • 0 likes
  • 1509 Views
  • 2 replies
  • 0 likes