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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228392 Views

53 replies

13 likes

  • 228392 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152426 Views

507 replies

108 likes

  • 152426 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106596 Views

19 replies

38 likes

  • 106596 Views
  • 19 replies
  • 38 likes

Software not working

I keep getting a missing dependencies error message any advice?

Newbie

I keep getting a missing dependencies error message any advice?

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Ipod wont connect to spotify

When I plugged my ipod into spotify it doesnt appear under the devices in the window. Meaning I can't sync any of my songs onto my ipod. How do I fix this?

Newbie

When I plugged my ipod into spotify it doesnt appear under the devices in the window. Meaning I can't sync any of my songs onto my ipod. How do I fix this?

Taylor

Community Legend

1106 Views

3 replies

0 likes

  • 1106 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for iOS 0.7.2

Hi guys! What's new in this version (0.7.2): Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug. Note: If you're having trouble with an update, please always make sure to go through the [iOS] Troubleshooting ...

Spotify

Hi guys!   What's new in this version (0.7.2):   Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug.   Note: If you're having...

Goodman

Spotify Legend

4629 Views

11 replies

1 likes

  • 4629 Views
  • 11 replies
  • 1 likes

Syncing local files to my iPhone 5

Dear Spotify, I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It seems like it won't 'load' the song (even though I put the offli...

Newbie

Dear Spotify,   I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It se...

Adam

Roadie

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Iphone

Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???

Newbie

Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???

Taylor

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Simple change to improve Radio UI

Make the thumbs-down red, and 5 mm lower. Make the thumbs-up green, and 5 mm higher.

Casual Listener

Make the thumbs-down red, and 5 mm lower. Make the thumbs-up green, and 5 mm higher.

Taylor

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

iOS 7 Beta 4 FIXED

Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!

Newbie

Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!

Adam

Roadie

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Premium for Iphone 5/iMac not taking effect

Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be great! And yes i have double checked my accounts and re...

Casual Listener

Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be ...

Adam

Roadie

528 Views

5 replies

0 likes

  • 528 Views
  • 5 replies
  • 0 likes

Cannot log in with facebook account

Hoping someone can help; I haven't seen a recent post on this so I don't know if it's a new issue or what. I have been a previous premium user, deactivated my account and have come back. The app on my iPod wasn't syncing offline content so I logged o...

Newbie

Hoping someone can help; I haven't seen a recent post on this so I don't know if it's a new issue or what.   I have been a previous premium user, deactivated my account and have come back. T...

Jc312

Newbie

639 Views

2 replies

0 likes

  • 639 Views
  • 2 replies
  • 0 likes

Friends profile and playlist not loading

I don't know why but the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can I fix this?

Newbie

I don't know why but  the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can...

Peter__

Community Legend

1442 Views

3 replies

0 likes

  • 1442 Views
  • 3 replies
  • 0 likes

I updated my iphone 4s with the Spotify app and it won't load.

I click the app button and it just shuts down. I have deleted the app and reinstalled it 3 times and it still isn't working. All my other apps work fine. Please let me know how to fix this, or I will have to cancel my premium subscription.

Casual Listener

I click the app button and it  just shuts down.  I have deleted the app and reinstalled it 3 times and it still isn't working.  All my other apps work fine.  Please let me know ho...

fiveironfille

Casual Listener

789 Views

4 replies

0 likes

  • 789 Views
  • 4 replies
  • 0 likes

Local files will not sync to iphone 4s

I have tons of playlist and aa couple weeks ago it refused to sync them anymore. Now I have no playable offline music on my iPhone. Whenever I try to press the sync check box it just unchecks it immediately. Please help, I was about to go buy the Pre...

Regular

I have tons of playlist and aa couple weeks ago it refused to sync them anymore. Now I have no playable offline music on my iPhone. Whenever I try to press the sync check box it just unchecks it imme...

Joe

Community Legend

763 Views

7 replies

0 likes

  • 763 Views
  • 7 replies
  • 0 likes

Spotify and iPod Touch

Ive got some problems with my wifi-connection (thunderstorm) so I havent been able to sync my offline playlists to my iPod Touch the last few days but then I realised that I can also sync my lists through the usb-connection but no. After a lot of tim...

Casual Listener

Ive got some problems with my wifi-connection (thunderstorm) so I havent been able to sync my offline playlists to my iPod Touch the last few days but then I realised that I can also sync my lists th...

Joe

Community Legend

592 Views

3 replies

0 likes

  • 592 Views
  • 3 replies
  • 0 likes

spotify downloading songs very slow on wifi

I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.

Gig Goer

I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.

Joe

Community Legend

4327 Views

2 replies

1 likes

  • 4327 Views
  • 2 replies
  • 1 likes

Solved!! Feedback Request: iOS Offline Issues

Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on iOS devices (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks m...

Spotify

Hello everyone! Spotify here.   We are looking into customer reports about issues with offlined playlists on iOS devices (music which is downloaded to your phone so you can play without an i...

3Ni

Music Fan

57096 Views

506 replies

3 likes

  • 57096 Views
  • 506 replies
  • 3 likes

A different type of sync issue

So both my daughter and I are seeing this issue. Some songs from some playlists just go greyed out. Not an entire list, just some songs. I figured Spotify lost the rights to the song. However, on my imac I can stream them wifi, they are still availab...

Regular

So both my daughter and I are seeing this issue.  Some songs from some playlists just go greyed out.  Not an entire list, just some songs.  I figured Spotify lost the rights to the son...

JMJ

Regular

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

IOS premium account not playing

I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already have a ongoing premium subscription. I have checke...

Casual Listener

I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already...

Adam

Roadie

1026 Views

5 replies

0 likes

  • 1026 Views
  • 5 replies
  • 0 likes

I can't download my playlist(s).

I've tried so many alternatives, deleted spotify and so on. When I first open it, it begins the download (over wi-fi), but then it stops... Please help! I'm a premium user!!

Casual Listener

I've tried so many alternatives, deleted spotify and so on. When I first open it, it begins the download (over wi-fi), but then it stops... Please help! I'm a premium user!!

Joe

Community Legend

988 Views

3 replies

0 likes

  • 988 Views
  • 3 replies
  • 0 likes

Local songs disappeared after updating to 0.7.1, now I can't sync.

DescriptionI can't sync my local songs to my iPhone. After updating to version 0.7.1, all my local songs disappeared from my phone. When I'm trying to sync my playlists I choose "Manually choose playlists to sync", but Spotify jumps back to the "Sync...

Casual Listener

Description I can't sync my local songs to my iPhone. After updating to version 0.7.1, all my local songs disappeared from my phone. When I'm trying to sync my playlists I choose "Manually choose pl...

Zajbot

Casual Listener

841 Views

2 replies

0 likes

0.7.1
iOS
local songs
  • 841 Views
  • 2 replies
  • 0 likes