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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36272 Views
  • 15 replies
  • 36 likes
  • 36272 Views
  • 15 replies
  • 36 likes

Ipod Touch 2nd Generation crashes after 1 song

Ipod Touch 2nd Generation crashes after 1 song (iOS 4) - Please help. I have 2 ipods (iOS 4), 1 iPhone 4s + 1 iphone 3GS (both phones iOS 5.1) - no problems with the iphones . Please help. Brgds Andre

  • Newbie
  • Ipod Touch 2nd Generation crashes after 1 song (iOS 4) - Please help. I have 2 ipods (iOS 4), 1 iPhone 4s + 1 iphone 3GS (both phones iOS 5.1) - no problems with the iphones .   Please help....
  • Davidhelllier
  • Casual Listener
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Will spotify ever work again?

Premium member and have not been able to use spotify app or spotify for iOS 4 on my iPhone for 4 days...this sux!

  • Casual Listener
  • Premium member and have not been able to use spotify app or spotify for iOS 4 on my iPhone for 4 days...this sux!
  • DeanneM
  • Casual Listener
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

New UI for IOS 7?

Hi, Does anyone know if Spotify is going to remake the UI of their apps anytime soon? They look so stale and old compared to Rdio. I'm thinking of switching over if I can find a way to upload all my playlists. Thanks.

  • Casual Listener
  • Hi,   Does anyone know if Spotify is going to remake the UI of their apps anytime soon? They look so stale and old compared to Rdio. I'm thinking of switching over if I can find a way to upl...
  • MattSuda
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Can I use my old Iphone for listening offline?

I am about to upgrade to a new Iphone 5s. I currently use my iphone 4 for listening to spotify songs offline while running. Can I continue to use my iphone 4 to listen to spotify offline after I change my wireless account over to my new Iphone 5s? Ca...

  • Newbie
  • I am about to upgrade to a new Iphone 5s.   I currently use my iphone 4 for listening to spotify songs offline while running. Can I continue to use my iphone 4 to listen to spotif...
  • Joe
  • Community Legend
  • 2053 Views
  • 1 replies
  • 0 likes
  • 2053 Views
  • 1 replies
  • 0 likes

Spotify not scrobbling to Last.fm on iPhone5

Hi all Last.fm has stopped scrobbling my Spotify plays on my iPhone 5. All was working fine until recently. Any ideas? Thanks in advance.

  • Newbie
  • Hi all   Last.fm has stopped scrobbling my Spotify plays on my iPhone 5. All was working fine until recently. Any ideas?    Thanks in advance.
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Replay geht nicht !!!

ich schreibe zum zweiten mal an vileicht ist meine erste nachicht nicht angekommen , oder hab falschverschickt, das problem ist die Replay taste ( wiederholung) des titels in meiner playlist es geht einfach nicht wenn ich schuffle und wiederholung ni...

  • Newbie
  • ich schreibe zum zweiten mal an vileicht ist meine erste nachicht nicht angekommen , oder hab falschverschickt, das problem ist die Replay taste ( wiederholung) des titels in meiner playlist es geht ...
  • Yamar79
  • Casual Listener
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

NO playlists will sync - iPod Touch

Hi. I am having a huge huge huge problem that is really annoying me. when I say annoying me, I mean I am going through the roof with this. I cannot sync ANY of my playlists with my iPod Touch 4G, iOS 6.1.3, 2.04GB free space. I have done the followin...

spotify.png
  • Regular
  • Hi. I am having a huge huge huge problem that is really annoying me. when I say annoying me, I mean I am going through the roof with this. I cannot sync ANY of my playlists with my iPod Touch 4G, iOS...
  • f33un
  • Regular
  • 573 Views
  • 5 replies
  • 0 likes
  • 573 Views
  • 5 replies
  • 0 likes

Spotify on iPhone not working 4th of July 2013

Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...

  • Casual Listener
  • Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...
  • Kora
  • Newbie
  • 1791 Views
  • 10 replies
  • 0 likes
  • 1791 Views
  • 10 replies
  • 0 likes

I have premium and the app will not open on my iPhone 5

Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out on my computer since I can't on my phone. Nothing se...

  • Visitor
  • Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out o...
  • MichaelJerzak
  • Composer
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Local files- iPod touch

Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?

  • Regular
  • Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?
  • un_leashed
  • Regular
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Just upgraded and can't get premium to flow to my phone

Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to work on my phone? Thanks.

  • Casual Listener
  • Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to ...
  • Joe
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

how can i fix.my spotify

My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it

  • Newbie
  • My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it
  • Joe
  • Community Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Solved!! Delete radio stations?

How do you do it? I use Mac and iOS versions. Thank you.

  • Casual Listener
  • How do you do it? I use Mac and iOS versions. Thank you.
  • SemperHiFi
  • Casual Listener
  • 854 Views
  • 3 replies
  • 0 likes
  • 854 Views
  • 3 replies
  • 0 likes

HELP INFO

i AM CURRENTLY ON THE FREE TRIAL BUT IN 30 DAYS SIGNED UP FOR THE PREMIUM PLAN . IS THERE A WAY TO TRANSFER MY SPOTIFY MUSIC TO AN EXTERNAL HARD DRIVE. IS IT POSSIBLE NOW OR DOES IT HAVE TO WAIT UNTIL THE PAYMENTS PART GOES THRU OR IF IT IS POSSIBLE ...

  • Casual Listener
  • i AM CURRENTLY ON THE FREE TRIAL BUT IN 30 DAYS SIGNED UP FOR THE PREMIUM PLAN . IS THERE A WAY TO TRANSFER MY SPOTIFY MUSIC TO AN EXTERNAL HARD DRIVE. IS IT POSSIBLE NOW OR DOES IT HAVE TO WAIT UNTI...
  • Liam
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Offline playlists unavailable on iPhone 4S

I have been using Spotify offline playlists for about a year, since I have a premium account. But about 10 minutes ago, when I try to access those playlists, none of them were available off-line aside for two of my most recent additions (not the two ...

  • Casual Listener
  • I have been using Spotify offline playlists for about a year, since I have a premium account. But about 10 minutes ago, when I try to access those playlists, none of them were available off-line asid...
  • 403 Views
  • 0 replies
  • 0 likes
  • Offline playlists unavailable
  • 403 Views
  • 0 replies
  • 0 likes

Hi I fixed the problem

Go and finish Spotify so you do not have the problem anymore BYE spotify

  • Casual Listener
  • Go and finish Spotify so you do not have the problem anymore BYE spotify
  • MichaelJerzak
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Songs not syncing!

Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the thing move without me touch it lol

  • Newbie
  • Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the ...
  • MichaelJerzak
  • Composer
  • 1511 Views
  • 1 replies
  • 0 likes
  • information
    Playlists
    synchronisation
  • 1511 Views
  • 1 replies
  • 0 likes

iPad reinstall not allowed

I needed to reinstall Spotify on my iPad (early/first version), but the Spotify app now only works for iOS6 (which the first iPad doesn't support). Is there any way of getting an earlier version of the Spotify app?

  • Casual Listener
  • I needed to reinstall Spotify on my iPad (early/first version), but the Spotify app now only works for iOS6 (which the first iPad doesn't support). Is there any way of getting an earlier version of t...
  • digmusic
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Sorry. This radio station cannot be started.

I Own a Digital Distribution Company where Artist upload their music to spotify and One artist Asked " Why when he went to his song on Spotify And hit create staion It wont make a station based on his music it says " staion can not be created at this...

  • Newbie
  • I Own a Digital Distribution Company where  Artist upload their music to spotify and One artist Asked " Why when he went to his song on Spotify And hit create staion It wont make a station based...
  • Peter__
  • Community Legend
  • 2124 Views
  • 2 replies
  • 0 likes
  • 2124 Views
  • 2 replies
  • 0 likes