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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45593 Views
  • 15 replies
  • 36 likes
  • 45593 Views
  • 15 replies
  • 36 likes

Solved!! Radio on iOS 6 Spotify broken.

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm hoping someone can shed some light on this issue ple...

  • Newbie
  • For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm h...
  • user-removed
  • Not applicable
  • 19763 Views
  • 65 replies
  • 2 likes
  • 19763 Views
  • 65 replies
  • 2 likes

Remove friend from IOS Spotfiy App

Hi, I'm trying to remove a friend I have on my Spotify account on my iPhone. This account is not assosiated with Facebook, its a regular spotfy account. On my desktop Spotfiy application I've already removed my friend from people I follow, but for so...

  • Casual Listener
  • Hi,   I'm trying to remove a friend I have on my Spotify account on my iPhone. This account is not assosiated with Facebook, its a regular spotfy account. On my desktop Spotfiy application I'v...
  • Captbrim
  • Regular
  • 2392 Views
  • 16 replies
  • 2 likes
  • 2392 Views
  • 16 replies
  • 2 likes

lo nuevo

Hoy ha desaparecido la pestaña "lo nuevo" de mi spotify premium. Ya no puedo escuchar "lo nuevo" o lo que está sonando ahora. Me ha salido una pestaña nueva que pone "descubrir" en sustitución de "lo nuevo". Cómo puedo recuperar nla pestaña de lo nue...

  • Newbie
  • Hoy ha desaparecido la pestaña "lo nuevo" de mi spotify premium. Ya no puedo escuchar "lo nuevo" o lo que está sonando ahora. Me ha salido una pestaña nueva que pone "descubrir" en sustitución de "lo...
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Spotify Offline iPhone different accounts?

Hello! I'm wondering if I can sync offline to two different accounts with the same device. What I mean is if I login to account 1 sync all the songs in my playlist so I can listen to them offline then I login in on account 2 on the same iPhone do I h...

  • Newbie
  • Hello!   I'm wondering if I can sync offline to two different accounts with the same device.    What I mean is if I login to account 1 sync all the songs in my playlist so I ca...
  • MichaelJerzak
  • Composer
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Pochette album

Comment faire pour avoir les pochettes album dans playlist sur iphone?Merci

  • Casual Listener
  • Comment faire pour avoir les pochettes album dans playlist sur iphone? Merci
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Change Iphone play to high quality

Hi, On my Iphone, I changed playback and sync to 'High' and I received the message : 'You have chosen to sync tracks for offline use in high quality, but your playlists have already been synced in low bandwidth. Do you want to resync your offline pla...

  • Newbie
  • Hi, On my Iphone, I changed playback and sync to 'High' and I received the message :   'You have chosen to sync tracks for offline use in high quality, but your playlists have already be...
  • user-removed
  • Not applicable
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Onglet quoi de neuf

Bonjour, Comment faire pour changer l'onglet"Quoi de neuf" par "Découverte" sur iphone?Merci de votre aide

  • Casual Listener
  • Bonjour,   Comment faire pour changer l'onglet"Quoi de neuf" par "Découverte" sur iphone? Merci de votre aide
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Long track names

When track names go beyond maybe 30 characters, you can't see the whole name. This is a particular problem for classical music, as for example Sir Simon Rattle – Stravinsky: The Rite of Spring, Petrushka, The Firebird & Apollo. When listening to this...

  • Gig Goer
  • When track names go beyond maybe 30 characters, you can't see the whole name. This is a particular problem for classical music, as for example Sir Simon Rattle – Stravinsky: The Rite of Spring, ...
  • 415 Views
  • 0 replies
  • 10 likes
  • 415 Views
  • 0 replies
  • 10 likes

Album art

Are you ever going to fix the album art positioning? The bottom of the album art is cut off on the iPhone 5. The station/like/dislike bar covers the bottom of the album art.

  • Visitor
  • Are you ever going to fix the album art positioning? The bottom of the album art is cut off on the iPhone 5. The station/like/dislike bar covers the bottom of the album art.
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Solved!! iPod stays at one song while syncing tracks for offline play

Hi,I don't understand why this is happening; I have an iPod touch (I think 4G) with latest update for Spotify. When I'm syncing my tracks to be available for offline play, it will attempt to sync, but will stick to one song and will not finish syncin...

  • Casual Listener
  • Hi, I don't understand why this is happening; I have an iPod touch (I think 4G) with latest update for Spotify. When I'm syncing my tracks to be available for offline play, it will attempt to sync...
  • pm444
  • Music Fan
  • 1300 Views
  • 3 replies
  • 0 likes
  • 1300 Views
  • 3 replies
  • 0 likes

top lists removed?

I can't seem to access the top lists on the iphone app any more, it seems to have been replaced with "discover" which is quite irritating as I usually just listen to current, popular music Any way i can get the top lists back on iphone?

  • Newbie
  • I can't seem to access the top lists on the iphone app any more, it seems to have been replaced with "discover" which is quite irritating as I usually just listen to current, popular music   ...
  • Peter__
  • Community Legend
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

Solved!! Pre-facebook version of spotify

Hi, I'm paying for Spotify Premium, and after a long time, I finally got Spotify working on my iPhone 3G (iOS 3.1.3). Only problem is: the version I'm using (the last one that supported this iOS) dates from the pre-Facebook times. There's no option t...

  • Casual Listener
  • Hi,   I'm paying for Spotify Premium, and after a long time, I finally got Spotify working on my iPhone 3G (iOS 3.1.3). Only problem is: the version I'm using (the last one that supported this...
  • hilmcc
  • Newbie
  • 1529 Views
  • 6 replies
  • 0 likes
  • 1529 Views
  • 6 replies
  • 0 likes

Synching to iphone help

Hey - i am having probs because i want to use some new albums offline but everytime i re-open spotify on my iphone the tracks are no longer available offline - do i need a reset?

  • Casual Listener
  • Hey - i am having probs because i want to use some new albums offline but everytime i re-open spotify on my iphone the tracks are no longer available offline - do i need a reset?
  • Joe
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Don't see a 48 hour trail

I have just downloaded app and linked with Facebook and no 48 hour trail apeared I'm am intested in trying this out to see if I want to switch from pandora

  • Newbie
  • I have just downloaded app and linked with Facebook and no 48 hour trail apeared I'm am intested in trying this out to see if I want to switch from pandora
  • Taylor
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Wtf radio

My radio skips out a lot why my buddies does it too and no it's not the internet

  • Newbie
  • My radio skips out a lot why my buddies does it too and no it's not the internet
  • 500 Views
  • 0 replies
  • 0 likes
  • 500 Views
  • 0 replies
  • 0 likes

music search showing in Mac but not on iPhone

Ok so my problem was that, for example, I searched "Bring me the horizon" on my iPhone 4S and nothing came up, but when I looked for it on my Mac, every song showed up.. Why? (I am from Mexico, therefore my account is from here; i don't know if it ha...

  • Regular
  • Ok so my problem was that, for example, I searched "Bring me the horizon" on my iPhone 4S and nothing came up, but when I looked for it on my Mac, every song showed up.. Why? (I am from Mexico, there...
  • diegocanales
  • Regular
  • 984 Views
  • 4 replies
  • 0 likes
  • 984 Views
  • 4 replies
  • 0 likes

Solved!! Playlist on iPhone and iPad not syncing

When I create a playlist on my mac, the playlist shows up on my iPhone and on my iPad, but they have 0 tracks in the playlist. I have deleted the apps, reinstalled them, but still have the same issue. The strange thing is the older playlists have the...

  • Casual Listener
  • When I create a playlist on my mac, the playlist shows up on my iPhone and on my iPad, but they have 0 tracks in the playlist. I have deleted the apps, reinstalled them, but still have the same issue...
  • antone2863
  • Roadie
  • 4656 Views
  • 3 replies
  • 0 likes
  • 4656 Views
  • 3 replies
  • 0 likes

I'm having difficulty adding any device to my Spotify

I got the premium subscription but I can't seem to add any device to add music to those devices. The device that I'm trying to add music to is my ipod nano- latest generation. Please help

  • Newbie
  • I got the premium subscription but I can't seem to add any device to add music to those devices. The device that I'm trying to add music to is my ipod nano- latest generation. Please help
  • Taylor
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Playlists just show up as "Loading..."

ive had spotify premium for several months now and Ive had offline playlists synched to my 4th gen iPod touch. Recently when i added some new playlists, when i open up my spotify app on my iPod, the new playlists are titled: Loading... Please Help!!!

  • Casual Listener
  • ive had spotify premium for several months now and Ive had offline playlists synched to my 4th gen iPod touch.  Recently when i added some new playlists, when i open up my spotify app on my iPod...
  • aholsteinseiber
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

Solved!! synching ipod

Help! I am trying to get my spotify playlists synched to my ipod and it says 'only local files were synched'. I have an account (that I pay for) what am I doing wrong here?

  • Casual Listener
  • Help! I am trying to get my spotify playlists synched to my ipod and it says 'only local files were synched'. I have an account (that I pay for) what am I doing wrong here?
  • Peter__
  • Community Legend
  • 1598 Views
  • 9 replies
  • 0 likes
  • 1598 Views
  • 9 replies
  • 0 likes