Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60749 Views
  • 16 replies
  • 37 likes
  • 60749 Views
  • 16 replies
  • 37 likes

Playback Error

The title track from Coheed and Cambria's album, In Keeping Secrets of Silent Earth: 3, is giving me an error right before the opening riff comes back at the end of the song. Is it just me or is this something Spotify needs to fix? For anyone familia...

  • Visitor
  • The title track from Coheed and Cambria's album, In Keeping Secrets of Silent Earth: 3, is giving me an error right before the opening riff comes back at the end of the song. Is it just me or is this...
  • user-removed
  • Not applicable
  • 812 Views
  • 2 replies
  • 0 likes
  • 812 Views
  • 2 replies
  • 0 likes

Spotify app won't install on my iPhone 1 running iOS 3.1.3

Hi, I restored my iPhone 1, the 2G version, with iOS 3.1.3. Now I cannot install the Spotify App. I select it in iTunes, hit sync and then the tick box disappears and the App is not installed. I have also tried the App Store on the iPhone but here th...

  • Newbie
  • Hi,   I restored my iPhone 1, the 2G version, with iOS 3.1.3. Now I cannot install the Spotify App. I select it in iTunes, hit sync and then the tick box disappears and the App is not instal...
  • 969 Views
  • 0 replies
  • 0 likes
  • 969 Views
  • 0 replies
  • 0 likes

iPad app crash on Search, repeats 3 times then work again on fourth.

Hey Spotify! I have the 3:rd gen iPad 3G 64GB running 5.1.1 and jailbroken, Spotify version 0.5.2.374.g2c5b1077 and also an iPad 2 3G 16GB, running 5.1.1 and jailbroken, same version of Spotify. I've uninstalled all music related tweaks, rebooted, re...

  • Newbie
  • Hey Spotify! I have the 3:rd gen iPad 3G 64GB running 5.1.1 and jailbroken, Spotify version 0.5.2.374.g2c5b1077 and also an iPad 2 3G 16GB, running 5.1.1 and jailbroken, same version of Spotify. I'v...
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes

sync iPhone without WiFi?

hello spotify-users, is there a possibility to sync my iPhone with Spotify without WiFi?! I mean I have only internet per cabel and portable internet stick!

  • Casual Listener
  • hello spotify-users, is there a possibility to sync my iPhone with Spotify without WiFi?! I mean I have only internet per cabel and portable internet stick!
  • 616 Views
  • 0 replies
  • 0 likes
  • 616 Views
  • 0 replies
  • 0 likes

Restore local files

When I first got my spotify user a couple of weeks ago, I didn't understand much, and I managed to delete all the "local files".. Now I realize that it would be very nice to have them on spotify so I won't have to switch between itunes and spotify al...

  • Newbie
  • When I first got my spotify user a couple of weeks ago, I didn't understand much, and I managed to delete all the "local files".. Now I realize that it would be very nice to have them on spotify so I...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

iPad Sync

Hi, I installed the Spotify App on my iPad 3 and thought it was brilliant. So I created a playlist and downloaded a load of music (6Gb or so) for later use. After the 48 hour initial period expired I found I could no longer play any of the stuff I ha...

  • Casual Listener
  • Hi,   I installed the Spotify App on my iPad 3 and thought it was brilliant.  So I created a playlist and downloaded a load of music (6Gb or so) for later use.  After the 48 hour i...
  • ashley_madden
  • Casual Listener
  • 679 Views
  • 2 replies
  • 0 likes
  • 679 Views
  • 2 replies
  • 0 likes

Spotify ruined my week

First spotify didnt back up 5 years (2081 tracks) of unreplacable songs and playlists. Now i have spent £50 pounds on music to load onto the iopd to try and replace some of the music. And it says its synced them on but my ipod wont play so try to con...

  • Casual Listener
  • First spotify didnt back up 5 years (2081 tracks) of unreplacable songs and playlists. Now i have spent £50 pounds on music to load onto the iopd to try and replace some of the music. And it say...
  • user-removed
  • Not applicable
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

can stream on Computer but not on iPad

hi, i tried to stream Gojira artist on my PC, it worked, but i cant stream it through my iPad

  • Regular
  • hi, i tried to stream Gojira artist on my PC, it worked, but i cant stream it through my iPad
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

48 hours to 30 days problems

Hi there My 48 hour trial finished yesterday so I registered my credit card details to get another 30 days free of the premium product on my iOS4 iTouch. Songs that were on my playlists originally have now disappeared and when I try and search for ar...

  • Casual Listener
  • Hi there   My 48 hour trial finished yesterday so I registered my credit card details to get another 30 days free of the premium product on my iOS4 iTouch. Songs that were on my playlists or...
  • mandy_meek
  • Casual Listener
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Spotify is sloooow

Hi For sometimes now Spotify is soooo slow at sometimes of the day (for exemple now at 11pm in Belgium) and have a Premium abo. Slow to play music (start the music some seconds then stop then continue, ... ) slow in the search when choising a playlis...

  • Newbie
  • Hi   For sometimes now Spotify is soooo slow at sometimes of the day (for exemple now at 11pm in Belgium) and have a Premium abo.   Slow to play music (start the music some seconds ...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Playlist not syncing to iPhone or iPad...

Hi, Right just signed up for Premium subscription. In Spotify desktop app (mac) I have one playlist. With 106 tracks.I want those tracks on my iPhone/iPad and to be able to take them offline.Ive installed spotify on both, opened the apps, and it does...

  • Casual Listener
  • Hi,  Right just signed up for Premium subscription. In Spotify desktop app (mac) I have one playlist. With 106 tracks. I want those tracks on my iPhone/iPad and to be able to take them offli...
  • airplane
  • Casual Listener
  • 2215 Views
  • 3 replies
  • 0 likes
  • 2215 Views
  • 3 replies
  • 0 likes

Spotify with Straight Talk Wireless

Has anyone tried using Spotify with Straight Talk Wireless? I'm hearing contradictory things about whether it's allowed. If it is allowed (or tolerated), how is the service? I'm using an iPhone 3GS on AT&T presently. Thanks. Are there better options ...

  • Newbie
  • Has anyone tried using Spotify with Straight Talk Wireless?  I'm hearing contradictory things about whether it's allowed.  If it is allowed (or tolerated), how is the service?  I'm usi...
  • 1582 Views
  • 0 replies
  • 0 likes
  • 1582 Views
  • 0 replies
  • 0 likes

Was loving Spotify Until Now....

So, my iPod Touch loves to quit streaming whenever it wants. Pandora, Sirius XM work just fine. Then I update my iTunes software and the darn thing tells me I can't download it because it requires iOS 5.0????!!!! And I have a Premium subscription.......

  • Newbie
  • So, my iPod Touch loves to quit streaming whenever it wants.  Pandora, Sirius XM work just fine.  Then I update my iTunes software and the darn thing tells me I can't download it because it...
  • TheForce
  • Regular
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Customer support

Do Spotify have a contact telephone number? As a premium subscriber I am disappointed that they have not responded to my email sent three days ago. Thank you Jamie

  • Casual Listener
  • Do Spotify have a contact telephone number?   As a premium subscriber I am disappointed that they have not responded to my email sent three days ago.   Thank you   Jamie
  • David
  • Spotify Legend
  • 382 Views
  • 5 replies
  • 0 likes
  • 382 Views
  • 5 replies
  • 0 likes

Syncing playing song between two devices.

hello everyone, i currently have a speaker system in my family's living room but have a few ihomes around the house aswell. Is there any way that i could sync the playing song on my computer with an iphone device while in an ihome and create a pseudo...

  • Newbie
  • hello everyone, i currently have a speaker system in my family's living room but have a few ihomes around the house aswell. Is there any way that i could sync the playing song on my computer with an ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Solved!! BUG? IOS crossfading non-cached tracks

I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a jingle it force-quits the app without any warnings....

  • Casual Listener
  • I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a ...
  • Bengan
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Always stops after one track

For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?

  • Casual Listener
  • For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?
  • lexxfive
  • Casual Listener
  • 401 Views
  • 4 replies
  • 0 likes
  • 401 Views
  • 4 replies
  • 0 likes

iPhone doesnt load songs to Offline Playlist

Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them What would help?I have the Spotify PremiumAnd Available Offline is switched onHELP?-Rautanen

  • Casual Listener
  • Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them 😕 What would help? I have the Spotify ...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Spotify App empties my iPhone battery

Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.

  • Casual Listener
  • Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.
  • straagaard
  • Newbie
  • 1972 Views
  • 4 replies
  • 1 likes
  • 1972 Views
  • 4 replies
  • 1 likes