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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36681 Views
  • 15 replies
  • 36 likes
  • 36681 Views
  • 15 replies
  • 36 likes

iPod Touch keeps going offline

I'm having problems syncing my iPod touch. It has worked very well for the last few months but recently I have been having problems. It wont stay online and keeps cycling between online then offline. I uninstalled and reinstalled the app but that did...

  • Newbie
  • I'm having problems syncing my iPod touch. It has worked very well for the last few months but recently I have been having problems. It wont stay online and keeps cycling between online then offline....
  • 1399 Views
  • 0 replies
  • 1 likes
  • 1399 Views
  • 0 replies
  • 1 likes

iOS App and Alarm?

Spotify has become my primary music app for my iPod Touch, so I've run into a bit of a problem. I like to set alarms while working so I don't disrupt my work by constantly looking at the clock, but I have yet to find an alarm app that recognizes the ...

  • Music Fan
  • Spotify has become my primary music app for my iPod Touch, so I've run into a bit of a problem. I like to set alarms while working so I don't disrupt my work by constantly looking at the clock, but I...
  • 1843 Views
  • 0 replies
  • 6 likes
  • 1843 Views
  • 0 replies
  • 6 likes

Problem

Most of my spotify play lists have turned grey and I cannot play them. They are in offline mode and I can't sync them. When I am logged in to my computer I can see that some songs have a sign that looks like this ! on the star sign. What do they mean...

  • Casual Listener
  • Most of my spotify play lists have turned grey and I cannot play them. They are in offline mode and I can't sync them. When I am logged in to my computer I can see that some songs have a sign that lo...
  • Notna
  • Casual Listener
  • 1161 Views
  • 2 replies
  • 0 likes
  • 1161 Views
  • 2 replies
  • 0 likes

Should the Mobile App "Local Files" reflect the Desktop "Local Files" ?

I am new to Spotify. One of the things that attracted me to Spotify, is the access to your music everywhere. I have an 8G iPhone, and want to be able to stream my music collection anywhere. Audiogalaxy affords me this ability, but I need to keep my c...

  • Casual Listener
  • I am new to Spotify.  One of the things that attracted me to Spotify, is the access to your music everywhere.  I have an 8G iPhone, and want to be able to stream my music collection anywher...
  • David
  • Spotify Legend
  • 1194 Views
  • 1 replies
  • 0 likes
  • 1194 Views
  • 1 replies
  • 0 likes

How do I stream my library on my iPhone?

I want to be able to stream my music collection when I am not home? How do I do that? When I created a playlist with my library, it complained of too many tracks in the playlist.

  • Casual Listener
  • I want to be able to stream my music collection when I am not home?  How do I do that?  When I created a playlist with my library, it complained of too many tracks in the playlist.
  • 1335 Views
  • 0 replies
  • 1 likes
  • 1335 Views
  • 0 replies
  • 1 likes

Syncing tips

My playlists on my ipod touch just stopped syncing, which is pretty common every few weeks. but now I can't get it to sync again, it's been two days. Or it might stop at syncing like 2 songs. I've already:-turned it off and on-set the screen to not l...

  • Newbie
  • My playlists on my ipod touch just stopped syncing, which is pretty common every few weeks. but now I can't get it to sync again, it's been two days. Or it might stop at syncing like 2 songs.  ...
  • 1071 Views
  • 0 replies
  • 0 likes
  • 1071 Views
  • 0 replies
  • 0 likes

multiple iphones on same premium account?

My job gave me an iphone for work purposes, yet I am locked in to my current AT&T personal iphone as well. Can I use both iphones with the same spotify/fb account linked? Does this count as 2 of my devices? I was able to login on my personal phone ea...

  • Newbie
  • My job gave me an iphone for work purposes, yet I am locked in to my current AT&T personal iphone as well.   Can I use both iphones with the same spotify/fb account linked?  Does this...
  • jvanderb
  • Roadie
  • 9194 Views
  • 1 replies
  • 0 likes
  • 9194 Views
  • 1 replies
  • 0 likes

mobile issues

When Spotify became available in my country I immediately went premium so I could ditch iTunes and use Spotify to listen to music in my car in stead. I was already using Spotify at work via a proxy so I knew is was amazing. Unfortunately, the Spotify...

  • Music Fan
  • When Spotify became available in my country I immediately went premium so I could ditch iTunes and use Spotify to listen to music in my car in stead. I was already using Spotify at work via a proxy s...
  • soho
  • Spotify Legend
  • 4463 Views
  • 3 replies
  • 1 likes
  • 4463 Views
  • 3 replies
  • 1 likes

Low Quality Spotify image on FB App

I just wanted to bring attention to the Spotify image on the FB app for iPhone, I'm not sure if it's only my phone that it looks like this on but it's pretty bad looking. Basically it looks like a MS Paint job. (https://p.twimg.com/AlyDtmICQAAoWQu.jp...

  • Regular
  • I just wanted to bring attention to the Spotify image on the FB app for iPhone, I'm not sure if it's only my phone that it looks like this on but it's pretty bad looking. Basically it looks like a MS...
  • David
  • Spotify Legend
  • 1602 Views
  • 1 replies
  • 0 likes
  • 1602 Views
  • 1 replies
  • 0 likes

Spotify iPhone and Samsung bluray

Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater?

  • Newbie
  • Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater?
  • David
  • Spotify Legend
  • 2258 Views
  • 1 replies
  • 0 likes
  • 2258 Views
  • 1 replies
  • 0 likes

Weird space usage measurements for iOS device.

I just noticed some insane numbers regarding the space that Spotify is using on my iPod. See this screenshot: Is anyone else getting weird numbers like this that are just impossible? My iPod is a 4th Gen 8GB iPod touch - so those numbers are kind of ...

  • Roadie
  • I just noticed some insane numbers regarding the space that Spotify is using on my iPod.   See this screenshot:     Is anyone else getting weird numbers like this that are jus...
  • George
  • Roadie
  • 1829 Views
  • 2 replies
  • 0 likes
  • 1829 Views
  • 2 replies
  • 0 likes

Shared play lists all appear empty

Every playlist I share to one person appears as empty. Everyone except this one person can see the tracks. What's going on?

  • Newbie
  • Every playlist I share to one person appears as empty.  Everyone except this one person can see the tracks. What's going on?
  • soho
  • Spotify Legend
  • 3857 Views
  • 1 replies
  • 0 likes
  • 3857 Views
  • 1 replies
  • 0 likes

Stopped Halfway ..and then what?

I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks !Now I need to resync my music all over again and it took ages to complete!Was syncing them from my imac to iphone the whole day and could...

  • Newbie
  • I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks ! Now I need to resync  my music all over again and it took ages to complete! Wa...
  • 2951 Views
  • 0 replies
  • 0 likes
  • 2951 Views
  • 0 replies
  • 0 likes

Love Spotify..but...

Spotify is great, I love the Desktop app, but I rearly use my desktop anymore, now it is mostly either my Iphone or Ipad and this is where my biggest complaint is... Why is the app so bad? There is no real Ipad app and the Iphone app look crapy - ima...

  • Newbie
  • Spotify is great, I love the Desktop app, but I rearly use my desktop anymore, now it is mostly either my Iphone or Ipad and this is where my biggest complaint is...   Why is the app so bad? T...
  • jvanderb
  • Roadie
  • 2891 Views
  • 1 replies
  • 1 likes
  • 2891 Views
  • 1 replies
  • 1 likes

Artist radio

I do not see a link on my iphone spotify app for artist radio. Is this because it is only available on my computer and not my iphone.

  • Visitor
  • I do not see a link on my iphone spotify app for artist radio.  Is this because it is only available on my computer and not  my iphone. 
  • user-removed
  • Not applicable
  • 3012 Views
  • 2 replies
  • 0 likes
  • 3012 Views
  • 2 replies
  • 0 likes

shuffle only

Has anyone else noticed that you can not play an alblum start to finish any more? Now it shuffles all them. This is kind of annoying when you are trying to listen to a comedy alblum. Just checking to see if this is happening to anyone else.

  • Casual Listener
  • Has anyone else noticed that you can not play an alblum start to finish any more? Now it shuffles all them. This is kind of annoying when you are trying to listen to a comedy alblum.   Just ch...
  • soho
  • Spotify Legend
  • 5362 Views
  • 1 replies
  • 1 likes
  • 5362 Views
  • 1 replies
  • 1 likes

iPhone weird random synch !

HiWhen I sometimes choose to go online with the app in order to synch some new folders, then when every songs seemes to be synch, I go offline and closes the app.When I reopens the app, I can see some earlier synch songs, is no longer synched anymore...

  • Casual Listener
  • Hi When I sometimes choose to go online with the app in order to synch some new folders, then when every songs seemes to be synch, I go offline and closes the app. When I reopens the app, I can see...
  • pokgai
  • Casual Listener
  • 2776 Views
  • 2 replies
  • 0 likes
  • 2776 Views
  • 2 replies
  • 0 likes

Can you enable Artist Name and Album info over bluetooth streaming?

When in the car the streaming of spotify via the cars OEM equipment works fine, in fact it is working better than ever i'm assuming due to an update recently, ie when i choose AUX on the headunit spotify will play immediately rather than having to me...

  • Newbie
  • When in the car the streaming of spotify via the cars OEM equipment works fine, in fact it is working better than ever i'm assuming due to an update recently, ie when i choose AUX on the headunit spo...
  • 1753 Views
  • 0 replies
  • 0 likes
  • 1753 Views
  • 0 replies
  • 0 likes

Streaming problems

I'm having trouble streaming with the tracks keep stopping and starting as if it can't stream fast enough. Background:Using iPhone 4S 32GBClosed all other appsTried uninstall/reinstallConnected to home Wifi and 3G, both with good signal strengthTried...

  • Casual Listener
  • I'm having trouble streaming with the tracks keep stopping and starting as if it can't stream fast enough.   Background: Using iPhone 4S 32GB Closed all other apps Tried uninstall/reinstal...
  • Richard
  • Community Legend
  • 3166 Views
  • 2 replies
  • 0 likes
  • 3166 Views
  • 2 replies
  • 0 likes