Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
28957 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
93827 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
423488 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293304 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spotify keeps pausing (at the 11second mark of a song to be precise). I have to restart the app for the song to play. Once t...
Plan Free/Premium Country Australia Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spotify keeps pausing (at the 11seco...
Spotify Legend
989 Views
4 replies
0 likes
I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing.PlanPremiumCountryUSADeviceIPHONE 12 PRO MAXOperating SystemiOS 14.7.1
I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing. Plan Premium Country USA Device IPHONE 12 PRO MAX Operating System iOS 14.7.1 ...
Spotify Legend
733 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone XSOperating SystemiOS My Question or IssueA few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlist. The next day, the episode was removed, and so was my download. The reason...
Plan Premium Country US Device iPhone XS Operating System iOS My Question or Issue A few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlis...
Spotify Legend
1071 Views
6 replies
0 likes
PlanFreeCountryukDevice(iPhone 8, Operating Systemios14 My Question or IssueSpotify keeps playing 'suggested songs' rather than the ones I have selected, even if it is in the middle of a selected album or pplaylist.Why is this?
Plan Free Country uk Device (iPhone 8, Operating System ios14 My Question or Issue Spotify keeps playing 'suggested songs' rather than the ones I have selected, even if it is i...
Moderator
1353 Views
1 replies
0 likes
PlanPremium CountryUSADevice(iPhone 11)Operating System(iOS 14.6) My Question or IssueI am getting a bug in the “Your Episodes” podcast playlist. It shows “1 Episode” even though it is empty. It is really bothering me. How can I fix it?
Plan Premium Country USA Device (iPhone 11) Operating System (iOS 14.6) My Question or Issue I am getting a bug in the “Your Episodes” podcast playlist. It shows “1 Episode” ev...
Spotify Legend
1121 Views
5 replies
0 likes
PremiumCountryUSADeviceiPhone 8 I have the premium account but ever since the app updated I can’t listen to offline. I listen to it at work for 10 hours a day on wifi and it works fine but as soon as I’m on offline mode it won’t let me listen to down...
Premium Country USA Device iPhone 8 I have the premium account but ever since the app updated I can’t listen to offline. I listen to it at work for 10 hours a day on wifi and it ...
Spotify Legend
609 Views
1 replies
1 likes
Plan: Premium DuoCountry: USA Device: iPhone 12 miniOperating System: iOS 14.7.1 My Question or Issue: Queue isn't functioning with podcast episodes only. Songs queue up just fine. Behavior: Will allow podcast episodes to be added, but player simply ...
Plan: Premium Duo Country: USA Device: iPhone 12 mini Operating System: iOS 14.7.1 My Question or Issue: Queue isn't functioning with podcast episodes o...
Moderator
2568 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueIn the past months, I would be able to pause my music from the Lock Screen and after some time I would still be able to play the song from the Lock Screen. Now I paus...
Plan Premium Country USA Device iPhone 11 Operating System iOS 14.7.1 My Question or Issue In the past months, I would be able to pause my music from the Lock Screen an...
Spotify Legend
986 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceiPhone SE 2020Operating SystemiOS 14.7.1 My Question or IssueMy Spotify app crashes after playing music for roughly 50 (?) seconds. It only occurs if the screen is locked and always after the same amount of seconds.Aft...
Plan Premium Country Germany Device iPhone SE 2020 Operating System iOS 14.7.1 My Question or Issue My Spotify app crashes after playing music for roughly 50 (?) seconds. It ...
Moderator
948 Views
1 replies
0 likes
My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11.It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of the song. However, when I do this without having an inter...
My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11. It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of th...
Visitor
19297 Views
4 replies
0 likes
PlanPremiumCountryPolandDeviceiPhone XSOperating SystemiOS 14.7.1 Hi, pictures of artist and albums doesn’t show in my Library View. I reinstalled app on my phone but it doesn’t help. Even today’s update of app doesn’t fixed this.
Plan Premium Country Poland Device iPhone XS Operating System iOS 14.7.1 Hi, pictures of artist and albums doesn’t show in my Library View. I reinstalled app on my phone but it doesn’...
Moderator
1053 Views
5 replies
2 likes
Good morning everyone, I wanted to find out if it was possible to download my favorite songs placed on my Spotify account to my Apple Watch as well so I could listen to them offline without having my iPhone all the time. I have seen that it is possib...
Good morning everyone, I wanted to find out if it was possible to download my favorite songs placed on my Spotify account to my Apple Watch as well so I could listen to them offline without having my...
Casual Listener
1364 Views
2 replies
2 likes
My album art is not showing up on my iPhone. When I click on an album, the art finally shows up, but when I just sort by albums, they all have the blank album art template. At first, this didn't bother me so much, but it is starting to frustrate me. ...
My album art is not showing up on my iPhone. When I click on an album, the art finally shows up, but when I just sort by albums, they all have the blank album art template. At first, this di...
Moderator
903 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 12 Pro, Windows 10 laptopOperating SystemiOS 14.4.2, Windows 10 My Question or IssueI have a new iPhone and a new laptop. I have sync'd my local files to my Spotify account on the desktop app and have added them to a ...
Plan Premium Country US Device iPhone 12 Pro, Windows 10 laptop Operating System iOS 14.4.2, Windows 10 My Question or Issue I have a new iPhone and a new laptop. I have sync'd my lo...
Spotify Legend
1339 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.7.1 My Question or IssueWhen playing a song, the UI picks a color from the album art and makes that the background. This still works for normal Spotify songs but has recently stopped wor...
Plan Premium Country USA Device iPhone 12 mini Operating System iOS 14.7.1 My Question or Issue When playing a song, the UI picks a color from the album art and makes that the backgr...
Music Fan
3251 Views
9 replies
1 likes
PlanPremiumCountryUsaDevice(iPhone 11)Operating System(iOS 14) My Question or IssueSpotify stops after 6-10 seconds of a song. The music and slider bar stop but the button doesn’t change. This app doesn’t work and is completely unusable since last ni...
Plan Premium Country Usa Device (iPhone 11) Operating System (iOS 14) My Question or Issue Spotify stops after 6-10 seconds of a song. The music and slider bar stop but the button do...
Spotify Legend
580 Views
1 replies
0 likes
Hello, I was wanting to report an issue on mobile for iPhone. I used to not have any issues, but as of last night, when I try to play certain downloaded albums offline the songs will just stay at 0:00 despite being checked off as downloaded and ready...
Hello, I was wanting to report an issue on mobile for iPhone. I used to not have any issues, but as of last night, when I try to play certain downloaded albums offline the songs will just stay at 0:0...
Spotify Legend
819 Views
3 replies
0 likes
PlanPremiumCountryCzech republicDeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueWhile using the spotify app on my phone most songs keep stopping at either 9, 10 or 11 seconds (very rarely stoping before it gets to 9 seconds) and they won’t...
Plan Premium Country Czech republic Device iPhone 8 Operating System iOS 14.6 My Question or Issue While using the spotify app on my phone most songs keep stopping at either ...
Moderator
1892 Views
8 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 11Operating System(Latest iOS version and Spotify version) My Question or IssueFor the past week and a half spotify has been unable to play songs on my mobile phone past at the most 10 seconds, it just stops. It d...
Plan Premium Country Canada Device iPhone 11 Operating System (Latest iOS version and Spotify version) My Question or Issue For the past week and a half spotify has been unable to pl...
Community Legend
928 Views
1 replies
0 likes
PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS14 My Question or IssueI had the “what’s new” feature show up on my phone about a month ago for like a week before it disappeared. I had just assumed Spotify had removed it since I had not d...
Plan Premium Country Ireland Device iPhone 11 Operating System iOS14 My Question or Issue I had the “what’s new” feature show up on my phone about a month ago for like a week b...
Spotify Legend
2766 Views
1 replies
0 likes
