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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229379 Views

53 replies

13 likes

  • 229379 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152796 Views

507 replies

108 likes

  • 152796 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106910 Views

19 replies

38 likes

  • 106910 Views
  • 19 replies
  • 38 likes

Superuser Contribution shuffle not working

DeviceiPhone XOperating SystemiOS 14.2 My Question or Issueshuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuffle albums it plays one song but doesn't play the next song the queue ...

Newbie

Device iPhone X Operating System iOS 14.2   My Question or Issue shuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuff...

Jeremy

Spotify Legend

430 Views

1 replies

1 likes

  • 430 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify not playing music on iPhone when pressing play/not showing on Lock Screen.

My Question or Issueon my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleting and reinstalling helps until I close the app then ...

Visitor

My Question or Issue on my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleti...

Jeremy

Spotify Legend

1480 Views

1 replies

2 likes

  • 1480 Views
  • 1 replies
  • 2 likes

Superuser Contribution [iOS][Browse] I can’t listen to any artist

When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many artists and it don’t work.I don’t understand because ads works...

Visitor

When I go to the artists page and play listen it wont work, I can’t even listen to their albums.   The only thing that work is when I listen to it from random playlist. I tried it with many ar...

Ivan

Spotify Legend

371 Views

1 replies

0 likes

Browse
iOS
  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't forget a Spotify Connect device

Plan PremiumFree/PremiumCountry UK Device iPhone X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 14(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When listening on my phone and then selecting another device to s...

Newbie

Plan Premium Free/Premium Country UK   Device iPhone X (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 14 (iOS 10, Android Oreo, Windows 10,etc.)   My...

Lesani

Music Fan

19550 Views

12 replies

0 likes

  • 19550 Views
  • 12 replies
  • 0 likes

Superuser Contribution Podcast can't be played or downloaded

PlanPremiumCountryGermany DeviceiPhone XS / MacBook Pro 2020Operating Systemlatest iOS or MacOS version My Question or IssueHey there, since yesterday I am not able to play or download podcasts even though I have tried the following:Logging out and i...

Visitor

Plan Premium Country Germany   Device iPhone XS / MacBook Pro 2020 Operating System latest iOS or MacOS version   My Question or Issue Hey there, since yesterday I am not able to...

Jeremy

Spotify Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extremely slow when scrolling

My Question or Issue Recently my spotify app has become incredibly slow when scrolling through my playlist, so much that it doesn’t even respond to the scrolling by the time i’m halfway through. I’m on iOS 14.2 (iPhone 11) and i’ve tried restarting m...

Newbie

My Question or Issue  Recently my spotify app has become incredibly slow when scrolling through my playlist, so much that it doesn’t even respond to the scrolling by the time i’m halfway throug...

Ver

Spotify Legend

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes every day while playing a song

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.2 My Question or IssueEvery day for the past month, Spotify has crashed while playing a song. When I start Spotify again it starts playing the same song from the beginning. If I have my ...

Visitor

Plan Premium Country USA Device iPhone 12 mini Operating System iOS 14.2    My Question or Issue Every day for the past month, Spotify has crashed while playing a song. When I sta...

Jeremy

Spotify Legend

773 Views

1 replies

2 likes

  • 773 Views
  • 1 replies
  • 2 likes

Superuser Contribution Song stops playing half way through and goes those random song/playlist

FamilyPremiumUS Iphone X Every time I play a song, half way through it cuts to another song from a random playlist. I can not remove this random playlist or the songs. And even those songs cut half way and go to another song. This is not happening on...

Regular

Family Premium US   Iphone X   Every time I play a song, half way through it cuts to another song from a random playlist.  I can not remove this random playlist or the songs.&nbs...

edicapacha

Regular

4028 Views

10 replies

1 likes

  • 4028 Views
  • 10 replies
  • 1 likes

Superuser Contribution Downloaded music won’t play offline

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.0.1 My Question or IssueI already read a couple of answers to my issue but none of them helped. I am trying to find a way to fix this problem without reinstalling my application, as I alrea...

Regular

Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.0.1   My Question or Issue I already read a couple of answers to my issue but none of them helped. I am trying to fi...

Eni

Moderator

5807 Views

20 replies

0 likes

  • 5807 Views
  • 20 replies
  • 0 likes

Superuser Contribution Lyrics not working properly

PlanPremiumCountryBrazilDeviceiPhone 11Operating SystemiOS 14.2 My Question or IssueEvery time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bottom and it works for at least 20 seconds (sometimes it’s more than that), unt...

Casual Listener

Plan Premium Country Brazil Device iPhone 11 Operating System iOS 14.2   My Question or Issue Every time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bott...

Ver

Spotify Legend

1813 Views

1 replies

0 likes

bug
lyrics
  • 1813 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect Denon AVR missing in iOS

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 14.2, Spotify 8.5.86.739 My Question or IssueiPhone cannot connect to my Denon AVR anymore. Android phone can still connect and play music.spotify connect is a very important feature. Do you ...

Newbie

Plan Premium Country Germany Device iPhone X Operating System iOS 14.2, Spotify 8.5.86.739   My Question or Issue iPhone cannot connect to my Denon AVR anymore.  Android phone ca...

Alex

Spotify Legend

1939 Views

1 replies

0 likes

Connect
Denon AVR
iOS AirPlay
  • 1939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not right now?

PlanPremiumCountryGermanyDeviceiPhone 7+Operating SystemiOS 14.2 My Question or IssueLast time i stated my problems with the on going issues with Spotify crashing constantly and draining the energy down in less then an hour now since some weeks have ...

Casual Listener

  Plan Premium Country Germany Device iPhone 7+ Operating System iOS 14.2   My Question or Issue Last time i stated my problems with the on going issues with Spotify crashing con...

Jeremy

Spotify Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect works poorly with Yamaha Music Cast

PlanFree/PremiumCountry DeviceiPhone XOperating SystemiOS 14.2 My Question or IssueSo my Yamaha WXA-50 started having issues playing with Spotify connect just recently. It worked fine for years but now every input is very delayed or not registered at...

Casual Listener

Plan Free/Premium Country   Device iPhone X Operating System iOS 14.2   My Question or Issue So my Yamaha WXA-50 started having issues playing with Spotify connect just recently. ...

Eni

Moderator

3044 Views

3 replies

1 likes

musiccast
Yamaha
  • 3044 Views
  • 3 replies
  • 1 likes

Superuser Contribution CarPlay constantly crashing

PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.2.1Spotify 8.5.86.739 I've recently moved from Apple Music to Spotify but think I'm going to have to move back. Carplay is constanly crashing since installing the Spotify app. I have tried...

Casual Listener

Plan Premium Country UK Device iPhone 12 Pro Operating System iOS 14.2.1 Spotify 8.5.86.739   I've recently moved from Apple Music to Spotify but think I'm going to have to move back.&...

CarlosE

Spotify Legend

6637 Views

3 replies

2 likes

  • 6637 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Can’t play any artist

I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I have tried everything on the Spotify help page the ...

Casual Listener

I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I ...

Ver

Spotify Legend

878 Views

6 replies

0 likes

  • 878 Views
  • 6 replies
  • 0 likes

Superuser Contribution I will NOT update Spotify version again if "Quiet" Vol. Normalization wasn't brought back.

PlanPremiumCountryThailandDevice(iPhone 6)Operating System(iOS 10.3.3)Spotify version(8.5.28.1046) My Question or Issue I found out that some of my friend's newer devices or app versions have no 3 options of Vol. Normalization (Loud, Normal, Quiet) a...

Regular

Plan Premium Country Thailand Device (iPhone 6) Operating System (iOS 10.3.3) Spotify version (8.5.28.1046)   My Question or Issue   I found out that some of my friend's newer ...

Guiterman_th

Regular

994 Views

8 replies

0 likes

  • 994 Views
  • 8 replies
  • 0 likes

[iOS][Podcasts] No Audio on JRE Joe Rogan?

No Audio on JRE Joe Rogan? What the heck was Spotify thinking? It's a PODCAST that people listen to? Boneheads.

Visitor

No Audio on JRE Joe Rogan? What the heck was Spotify thinking? It's a PODCAST that people listen to? Boneheads.

350 Views

0 replies

0 likes

iOS
Podcasts
  • 350 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stops playing after 14 seconds then 11 then 24 then random...on iOS 11 and Mac

PlanPremiumCountryUSADeviceiPhone 11 and M1 Macbook AirOperating SystemiOS 14, Big SurWifi and Cellular Spotify stops in the middle of a song after a random number of seconds and I need to press the start button for the song to resume. Then it stops ...

Visitor

  Plan Premium Country USA Device iPhone 11 and M1 Macbook Air Operating System iOS 14, Big Sur Wifi and Cellular   Spotify stops in the middle of a song after a random number of...

Alex

Spotify Legend

943 Views

7 replies

1 likes

  • 943 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Liked songs in iPhone not showing in iPad

PlanPremiumCountryUSA DeviceiPhone 8, iPad ProOperating System14.2 My Question or IssueWhen listening to Discover weekly I can add to Liked Songs. if I listen on my iPad and like 10 songs, I can see the little heart icon next to tracks on my iPad and...

Visitor

Plan Premium Country USA   Device iPhone 8, iPad Pro Operating System 14.2   My Question or Issue When listening to Discover weekly I can add to Liked Songs. if I listen on my iP...

Ver

Spotify Legend

857 Views

1 replies

0 likes

  • 857 Views
  • 1 replies
  • 0 likes