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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Spotify connect removed from iPad

Plan: Free Country: United States Device: iPad Air 3 / Windows Computer Operating System: (iOS 14.4) / (Windows 10) My Question or Issue:A few days have gone by and I lost the feature to use Spotify connect from my iPad to computer. I used to be able...

  • Casual Listener
  • Plan: Free Country: United States Device: iPad Air 3 / Windows Computer Operating System: (iOS 14.4) / (Windows 10) My Question or Issue: A few days have gone by and I lost the fea...
  • Mihail
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Charges

premium USA Device(iPhone XROperating System(iOS 14.4.) My Question or Issue: I Subscribed yesterday 2/29/21 and tried to add my credit card and got an error that my payment wasn’t successful, so I then tried to add my debit card and got the same mes...

  • Newbie
  • premium   USA   Device (iPhone XR Operating System (iOS 14.4.)   My Question or Issue: I Subscribed yesterday 2/29/21 and tried to add my credit card and got an error that my ...
  • Novy
  • Moderator
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops playing randomly

I'm having trouble on listen music through mobile, bluetooth devices and carplay.The music randomly stops everytime. And I already tried all this steps below to fix, but nothing helped.Why does Spotify keep pausing / why does the music... - The Spoti...

  • Casual Listener
  • I'm having trouble on listen music through mobile, bluetooth devices and carplay. The music randomly stops everytime.   And I already tried all this steps below to fix, but nothing helped. W...
  • Alex
  • Spotify Legend
  • 1815 Views
  • 7 replies
  • 0 likes
  • 1815 Views
  • 7 replies
  • 0 likes

Superuser Contribution App Allows Landscape Mode While Using Waze Integration

PlanFreeCountryUnited StatesDeviceiPhone XROperating SystemiOS 14.4 My Question or IssueWhen using the Waze integration the app is allowed to enter landscape mode. This causes a lot of visual glitches and makes the app super hard to use. Also, it see...

  • Regular
  • Plan Free Country United States Device iPhone XR Operating System iOS 14.4   My Question or Issue When using the Waze integration the app is allowed to enter landscape mode. This cause...
  • CarlosE
  • Moderator
  • 542 Views
  • 1 replies
  • 1 likes
  • Glitch
    Waze integration
  • 542 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files not downloading

PlanPremiumCountryUSiPhone 8 Plus Operating SystemiOS 14.4 My Question or IssueWhen I try to add anything to a playlist from my local files on my computer it will show on my mobile device but won’t download. I’ve done everything to try and fix it suc...

  • Casual Listener
  •   Plan Premium Country US iPhone 8 Plus  Operating System iOS 14.4   My Question or Issue When I try to add anything to a playlist from my local files on my computer it will ...
  • Alex
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from Local Files sound glitched when played next from queue

PlanStudent PremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOs 14.4Spotify Version8.6.41247My Question or IssueWhen I add a song from the local files that were imported from my laptop (2019 MacBook Pro, MacOs 11.2.1) to queue, the transiti...

  • Newbie
  •   Plan Student Premium Country United States Device iPhone 11 Operating System iOs 14.4 Spotify Version 8.6.41247 My Question or Issue When I add a song from the local files that wer...
  • Alex
  • Spotify Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • local files
    playback
    queue
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mixes Disappeared

PlanPremiumCountryUKDeviceiPhone 12 Pro MaxOperating SystemiOS 14.4 My Question or IssueDaily Mix list kept showing under names other than my own. Now only 3 Daily Mixes are showing. I’ve logged out, uninstalled and reinstalled, and restarted phone.

  • Regular
  • Plan Premium Country UK Device iPhone 12 Pro Max Operating System iOS 14.4   My Question or Issue Daily Mix list kept showing under names other than my own. Now only 3 Daily Mixes are ...
  • Ivan
  • Spotify Legend
  • 1375 Views
  • 14 replies
  • 1 likes
  • 1375 Views
  • 14 replies
  • 1 likes

Superuser Contribution Joe Rogan download audio only

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do I get audio only on the app for iPhone? It always downloads the video.

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • RuckAF
  • Casual Listener
  • 36779 Views
  • 23 replies
  • 2 likes
  • 36779 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify keeps crashing on iPhone

PlanFree CountryUSA DeviceiPhone 11 Operating SystemiOS 14.4 My Question or IssueI recently got a new iPhone and I'm having a lot of trouble with Spotify. The app keeps crashing randomly while it is playing music in both the background and when I'm o...

  • Visitor
  • Plan Free   Country USA   Device iPhone 11   Operating System iOS 14.4   My Question or Issue I recently got a new iPhone and I'm having a lot of trouble with Spotify...
  • Eni
  • Moderator
  • 699 Views
  • 3 replies
  • 2 likes
  • Crash
    iOS
    iphone
  • 699 Views
  • 3 replies
  • 2 likes

Superuser Contribution Broken shuffle on iOS 14.4 - Workarounds useless

PlanPremiumCountryGermanyDeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueAfter years of a perfectly shuffle, it stopped ~6 months ago. Playing the same 6-10 songs over and over again. All sugested workarounds here or elsewhere in the ...

  • Newbie
  • Plan Premium Country Germany Device iPhone 12 Pro Operating System iOS 14.4   My Question or Issue After years of a perfectly shuffle, it stopped ~6 months ago. Playing the same 6-10 s...
  • Mihail
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • apple
    iOS
    iphone
    shuffle
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Everything in Shuffle and there is no button to switch to Premium acc in Spotify App

PlanFreeCountryKyrgyzstan DeviceiPhone 7 PlusOperating SystemiOS 14.4My Question or IssueHello! I have a problem with the Spotify App. I've downloaded it and found out that there is everiyhing in a Shuffle! My added songs in playlist and liked songs ...

  • Casual Listener
  • Plan Free Country Kyrgyzstan   Device iPhone 7 Plus Operating System iOS 14.4 My Question or Issue Hello! I have a problem with the Spotify App. I've downloaded it and found out that t...
  • AyuTheHuman
  • Composer
  • 552 Views
  • 4 replies
  • 1 likes
  • 552 Views
  • 4 replies
  • 1 likes

Superuser Contribution A "Whoops!" where my band's name should be when sharing on Fbk.

PlanPremiumCountryChileDevice(iPhone 7 Plus)Operating System(Latest IOS) My Question or Issue When I share the url of our album in facebook (https://open.spotify.com/album/3bZa5YGJloLvu5ENfr0Jk0?si=ZmDeIP_jRNahblgXSthk5Q) , where my band's name shoul...

  • Casual Listener
  • Plan Premium Country Chile Device (iPhone 7 Plus) Operating System (Latest IOS)   My Question or Issue   When I share the url of our album in facebook (https://open.spotify.com/a...
  • Eni
  • Moderator
  • 1258 Views
  • 5 replies
  • 0 likes
  • facebook share
  • 1258 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics Disappeared

PlanPremiumCountry Canada Device(iPhone 8 plus My Question or IssueHi Sportify Team! I really enjoyed the lyrics feature; however, it didn’t last long - I haven’t been able to access it for about three weeks. The lyrics button just disappeared.Thank ...

  • Casual Listener
  •   PlanPremium Country Canada   Device (iPhone 8 plus    My Question or Issue Hi Sportify Team! I really enjoyed the lyrics feature; however, it didn’t last long - I haven’...
  • tamynya
  • Casual Listener
  • 13942 Views
  • 6 replies
  • 10 likes
  • 13942 Views
  • 6 replies
  • 10 likes

Songs randomly stop playing

PlanPremiumCountryAustriaDeviceiPhone XsOperating SystemiOS 14.4 My Question or IssueSongs just stop playing randomly. The queue plays normaly and suddenly the music just stops. This happens a lot recently. The music not only pauses, it completely st...

  • Regular
  • Plan Premium Country Austria Device iPhone Xs Operating System iOS 14.4   My Question or Issue Songs just stop playing randomly. The queue plays normaly and suddenly the music just sto...
  • Bella_K
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Problem

So my Spotify is amazing, And I have many different Playlists but my main playlist with almost every song I enjoy on a regular basis freezes Every time I play a song from just this album. Can Someone Help?

  • Newbie
  • So my Spotify is amazing, And I have many different Playlists but my main playlist with almost every song I enjoy on a regular basis freezes Every time I play a song from just this album. Can Someone...
  • Bella_K
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Changing Country Code in Profile - HELP

My country code is listed as Germany but I have never lived there. I am from the US and now live in Brunei. I have tried chaning my country in the profile settings but it will not allow me to. The only country it shows is Germany. Why is it not allow...

  • Casual Listener
  • My country code is listed as Germany but I have never lived there. I am from the US and now live in Brunei. I have tried chaning my country in the profile settings but it will not allow me to. The on...
  • MattSuda
  • Spotify Star
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files

PlanPremium(family plan)CountryCanadaDeviceiPhone XROperating SystemiOS 14.2 and Windows 10My Question or IssueHow do I sync my local files from PC to mobile? I tried downloading the playlist on both platforms at the same time but only a few of the l...

  • Casual Listener
  • Plan Premium(family plan) Country Canada Device iPhone XR Operating System iOS 14.2 and Windows 10 My Question or Issue How do I sync my local files from PC to mobile? I tried downloading th...
  • Eni
  • Moderator
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't add album to playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went to an artist's page, found the album I wanted to add, tapped on it, tapped the three d...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I went ...
  • Jeremy
  • Spotify Legend
  • 454 Views
  • 4 replies
  • 1 likes
  • 454 Views
  • 4 replies
  • 1 likes

Superuser Contribution Apple Watch and Missing Songs

PlanPremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemIOS 14.4, iPhoneXs Apple Watch 7.3 My Question or IssueI have a playlist where the songs are ordered by "Recently Added." When I use my Apple Watch and ...

  • Regular
  • Plan Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 14.4, iPhoneXs  Apple Watch 7.3   My Question or Issue I have ...
  • Eni
  • Moderator
  • 2258 Views
  • 10 replies
  • 0 likes
  • 2258 Views
  • 10 replies
  • 0 likes

Can't select tracks I want to listen to.

I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm in Belize but pay for Spotify because of the ease w...

  • Casual Listener
  • I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm ...
  • MattSuda
  • Spotify Star
  • 2233 Views
  • 6 replies
  • 0 likes
  • Bug Playlist
    Can't select music
  • 2233 Views
  • 6 replies
  • 0 likes