Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

143272 Views

503 replies

108 likes

  • 143272 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99924 Views

19 replies

38 likes

  • 99924 Views
  • 19 replies
  • 38 likes

Superuser Contribution Playlist not saving added songs

PlanPremiumCountryMéxicoDeviceiPhone 8Operating SystemiOS 14.6 So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi and spotify was not using cellular data. Later I turned data on for spotify to add...

Visitor

Plan Premium Country México Device iPhone 8 Operating System iOS 14.6     So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi ...

Novy

Moderator

1954 Views

1 replies

0 likes

  • 1954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Landscape orientation bug on iPhone 12 mini

 PlanPremium FamilyCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.6 My Question or IssueGoing from any app (or the homescreen) in landscape orientation and then switching back to spotify messes up the view by adding vertical black bars on both ...

Visitor

  Plan Premium Family Country USA Device iPhone 12 mini Operating System iOS 14.6   My Question or Issue Going from any app (or the homescreen) in landscape orientation and then switc...

Jeremy

Spotify Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume Spotify Connect iOS

IPhone 12 Pro14.6Spotify Premium When I stream music from my iPhone through Spotify Connect to my Bluesound Powernode 2i and adjust the volume, this is working fine. Every time I want to turn the volume down, it goes all the way down at once. So ther...

Casual Listener

IPhone 12 Pro 14.6 Spotify Premium    When I stream music from my iPhone through Spotify Connect to my Bluesound Powernode 2i and adjust the volume, this is working fine. Every time I w...

Alex

Spotify Legend

647 Views

3 replies

0 likes

  • 647 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to download my local tracks from my computer to my phone

PlanPremiumCountryUSADeviceiPhone 11Operating Systemios 14.6 My Question or IssueHi! So earlier I downloaded some tracks to spotify from my computer, and I've been trying to get them onto my phone. I turned on local audio files on my phone, so it can...

Casual Listener

Plan Premium Country USA Device iPhone 11 Operating System ios 14.6   My Question or Issue Hi! So earlier I downloaded some tracks to spotify from my computer, and I've been trying to ...

Ver

Spotify Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium not playing on my iPod Touch

PlanPremiumCountryUnited StatesDevice7th Generation iPod TouchOperating SystemiOS 14.6 My Question or IssueI've been using my iPod touch for at least a year to play music through Spotify and I haven't had any problems until recently. A couple of week...

Newbie

Plan Premium Country United States Device 7th Generation iPod Touch Operating System iOS 14.6   My Question or Issue I've been using my iPod touch for at least a year to play music thr...

Alex

Spotify Legend

2948 Views

1 replies

0 likes

7th generation iPod Touch
doesn't play
doesn't work
ipod
ipod touch
Seventh Generation iPod Touch
Spotify on iPod Touch
Spotify Premium
Spotify Premium doesn't work
won't play
Won't work
  • 2948 Views
  • 1 replies
  • 0 likes

[iOS] Listen Offline On watchOS Not Working

We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available. We are using the newest Apple Series 6 watch running the latest watchOS 7.5 paired with the latest Appl...

Casual Listener

We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available.   We are using the newest Apple Series 6 watc...

coleman99ph

Visitor

1415 Views

6 replies

12 likes

iOS
  • 1415 Views
  • 6 replies
  • 12 likes

Superuser Contribution Jump backward 15 seconds on lock screen

On Spotify Free, from US. I'm using an iPhone 8 on iOS 14.6 Whenever I'm biking I like to listen to some of your longer podcasts. My phone is positioned to where I can access it. When I miss an important part and want to replay it I attempt to use th...

Casual Listener

On Spotify Free, from US.  I'm using an iPhone 8 on iOS 14.6   Whenever I'm biking I like to listen to some of your longer podcasts.  My phone is positioned to where I can ...

Eni

Moderator

879 Views

3 replies

0 likes

  • 879 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local File Syncing Problem

PlanPremium (United States)United States Device2019 Macbook Pro to iPhone SEMacbook: Big Sur 11.4, iPhone IOS 14.6(iOS 10, Android Oreo, Windows 10,etc.) I am trying to move local files I have on my computer to my phone but under the local files part...

Casual Listener

Plan Premium (United States) United States   Device 2019 Macbook Pro to iPhone SE Macbook: Big Sur 11.4, iPhone IOS 14.6 (iOS 10, Android Oreo, Windows 10,etc.)   I am trying ...

user-removed

Not applicable

507 Views

3 replies

0 likes

  • 507 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Where is music from one artist?

PlanPremiumCountryMother Russia DeviceiPhone 6Operating SystemiOS 14.2 My Question or IssueI can’t find where I can listen all music from one performer. I go to the artist's page, and there popular tracks, realises, albums, similar artists and other,...

Casual Listener

Plan Premium Country Mother Russia  Device iPhone 6 Operating System iOS 14.2   My Question or Issue I can’t find where I can listen all music from one performer. I go t...

Mario

Spotify Legend

1110 Views

7 replies

0 likes

  • 1110 Views
  • 7 replies
  • 0 likes

Superuser Contribution As a premium user, how do i download music to an iWatch?

I have a series 3 GPS only iWatch bought for the purposes of trackin activity, and music from spotify premium. I have installed the spotify app on it, but i cant see the option to transfer or download music to it to use while out and specifically not...

Regular

I have a series 3 GPS only iWatch bought for the purposes of trackin activity, and music from spotify premium.  I have installed the spotify app on it, but i cant see the option to transfer or d...

Mario

Spotify Legend

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Superuser Contribution Do you hate Spotify too?

I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well. Apple released a new architecture that is much more efficient six months ago. All compani...

Casual Listener

I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well.   Apple released a new architec...

Alex

Spotify Legend

727 Views

1 replies

1 likes

  • 727 Views
  • 1 replies
  • 1 likes

Superuser Contribution autoplay

Iphone 12 pro ios 14.4.2 I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts back to the start of the same song. Autoplay is selected fr...

Visitor

Iphone 12 pro ios 14.4.2  I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts b...

Jeremy

Spotify Legend

471 Views

1 replies

0 likes

autoplay not working
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Custom playlist artwork doesn’t appear on social media

When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?

Casual Listener

  When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?

Elena

Moderator

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Only You not working

Hi there i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists. PlanPremiumCountry UK Device(iPhone 11proOperating SystemiOS 14.6 My Question or Issue

Newbie

Hi there   i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists.   Plan Premium Country UK   Device (iPh...

Jeremy

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! how to shuffle on ipad?

Where did the shuffle button go in the iPad app? There's no "i" button on "now playing" as it was on the iphone app...

Casual Listener

Where did the shuffle button go in the iPad app? There's no "i" button on "now playing" as it was on the iphone app... 

user-removed

Not applicable

81948 Views

34 replies

0 likes

  • 81948 Views
  • 34 replies
  • 0 likes

Superuser Contribution No lyrics

PlanPremium StudentCountryAustraliaDeviceiPhone 12 pro maxOperating SystemiOS 14.6 My Question or IssueI have changed from a family plan in Taiwan to Australia Student plan last year, and my lyrics function has gone since then. I have reinstalled the...

Visitor

Plan Premium Student Country Australia Device iPhone 12 pro max Operating System iOS 14.6   My Question or Issue I have changed from a family plan in Taiwan to Australia Student plan l...

CarlosE

Spotify Legend

1058 Views

3 replies

0 likes

  • 1058 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Other] Only You not working

When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my settings. Nothing is working what's wrong?

Visitor

When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my sett...

abbys9

Visitor

559 Views

2 replies

1 likes

iOS
Other
  • 559 Views
  • 2 replies
  • 1 likes

Superuser Contribution [iOS][Your Library] music won’t play, appears to be unpaused but stuck at the 0:00

music won’t play, appears to be unpaused but stuck at the 0:00 part of the song. occurs sometimes after clicking on the song, the song changing, shuffling on the playlist etc. app is all updated and i’ve clears the cache a couple times. this is a rea...

Visitor

music won’t play, appears to be unpaused but stuck at the 0:00 part of the song. occurs sometimes after clicking on the song, the song changing, shuffling on the playlist etc. app is all updated and ...

Mihail

Spotify Legend

649 Views

1 replies

0 likes

iOS
Your Library
  • 649 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Current played song status out of sync with Apple Watch

Recently when I switch song on my iPhone, the Apple Watch app wont update the current play song status. If I restart the iOS app, the sync comes back. If I switch track on my watch the sync still ok. But as soon as I switch track with my iPhone or We...

Regular

Recently when I switch song on my iPhone, the Apple Watch app wont update the current play song status. If I restart the iOS app, the sync comes back. If I switch track on my watch the sync still ok....

Ivan

Spotify Legend

2097 Views

3 replies

0 likes

  • 2097 Views
  • 3 replies
  • 0 likes

Can no longer login to spotify on IOS 10

PlanPremiumCountryCanadaDeviceiPhone 5Operating SystemiOS 10 My Question or IssueI recently reset an iphone 5 with ios 10. I installed spotify (it did prompt me to install an older version) but it won't let me login to any accounts, it fails to look ...

Regular

Plan Premium Country Canada Device iPhone 5 Operating System iOS 10   My Question or Issue I recently reset an iphone 5 with ios 10. I installed spotify (it did prompt me to install an...

Billy-J

Spotify Star

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes