Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37125 Views
  • 15 replies
  • 36 likes
  • 37125 Views
  • 15 replies
  • 36 likes

Superuser Contribution Unable to find podcasts on my iPhone nor my Desktop

PlanPremiumCountryEgyptDevice(iPhone 11)Operating System(iOS 14.2) My Question or IssueI am unable to find podcasts on my iPhone app nor on my desktop, how to solve that issue?

  • Visitor
  • Plan Premium Country Egypt Device (iPhone 11) Operating System (iOS 14.2)   My Question or Issue I am unable to find podcasts on my iPhone app nor on my desktop, how to solve that issu...
  • Alex
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto play not working

PlanPremium Duo CountryUSA Device(iPhone Xr & IPhone 6s)Operating System(iOS 14.3 & 13.7 respectively) My Question or IssueAutoplay has stopped working when the end of an album or song has been reached. I can get it to work again by turning off auto ...

  • Regular
  •   Plan Premium Duo  Country USA  Device (iPhone Xr & IPhone 6s) Operating System (iOS 14.3 & 13.7 respectively)   My Question or Issue Autoplay has stopped work...
  • Novy
  • Moderator
  • 461 Views
  • 3 replies
  • 1 likes
  • 461 Views
  • 3 replies
  • 1 likes

Superuser Contribution Automatically switching to other playlist after play 2-3 songs

PlanPremiumCountryThailandDeviceAll platformOperating System(iOS, Windows 10) My Question or IssueToday, I got a problem about playing music during 2-3 song, the spotify stop current song and switch to other playlist by automatically, not command by ...

  • Casual Listener
  • Plan Premium Country Thailand Device All platform Operating System (iOS, Windows 10)   My Question or Issue Today, I got a problem about playing music during 2-3 song, the spotify stop...
  • Alex
  • Spotify Legend
  • 1098 Views
  • 12 replies
  • 3 likes
  • 1098 Views
  • 12 replies
  • 3 likes

Superuser Contribution Spotify stop playing song by itself

when I start song on spotify it was stop playing by itself about 3-4 song or 30 sec I try to restart app,delete app, change all setting that was about background information,wifi or cellular and battery not in a low. I can’t find a way out who can fi...

  • Newbie
  • when I start song on spotify it was stop playing by itself about 3-4 song or 30 sec I try to restart app,delete app, change all setting that was about background information,wifi or cellular and batt...
  • Ver
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release Radar does not update on Windows

PlanPremiumCountryLithuaniaDeviceDELLOperating SystemWindows 10 My Question or IssueAnother Friday morning and when I switch from my mobile to desktop, my sound is not plating. I check my release radar and the album cover is updated to show the top a...

  • Regular
  • Plan Premium Country Lithuania Device DELL Operating System Windows 10   My Question or Issue Another Friday morning and when I switch from my mobile to desktop, my sound is not platin...
  • songsome
  • Regular
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded playlists and albums gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor the one millionth time are my downloads of the playlists and albums gone ! The playlists ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For the...
  • Ver
  • Spotify Legend
  • 827 Views
  • 8 replies
  • 0 likes
  • 827 Views
  • 8 replies
  • 0 likes

Superuser Contribution AirPods Connection Reliability Problems

PlanPremium (Student)CountryUnited StatesDeviceiPhone SE (M/N: NLY32LL/A), AirPods 1st and 2nd GenerationOperating SystemiOS 12.3 (Build: 16F5129d) My Question or IssueWhen listening from Spotify, AirPods consistently cut out and back in on the music...

  • Casual Listener
  • Plan Premium (Student) Country United States Device iPhone SE (M/N: NLY32LL/A), AirPods 1st and 2nd Generation Operating System iOS 12.3 (Build: 16F5129d)   My Question or Iss...
  • Eni
  • Moderator
  • 29539 Views
  • 14 replies
  • 6 likes
  • 29539 Views
  • 14 replies
  • 6 likes

Superuser Contribution Advertisement after every song

I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for more than 30 seconds and then hope that I do not hear an...

  • Casual Listener
  • I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this  advertisement which goes on for...
  • Jeremy
  • Spotify Legend
  • 5163 Views
  • 1 replies
  • 1 likes
  • 5163 Views
  • 1 replies
  • 1 likes

Superuser Contribution ALL podcasts are gone?

PremiumUSAiPhone 11iOS 14 I just logged onto my app and ALL podcasts have disappeared. I do mean all. I subscribe to fairly large podcasts like The Daily, FiveThirtyEight, etc - so I know they are not removed. I've updated the app, downloaded and re-...

  • Visitor
  •   Premium USA iPhone 11 iOS 14   I just logged onto my app and ALL podcasts have disappeared. I do mean all. I subscribe to fairly large podcasts like The Daily, FiveThirtyEight, etc ...
  • Jeremy
  • Spotify Legend
  • 2350 Views
  • 7 replies
  • 7 likes
  • Podcasts
  • 2350 Views
  • 7 replies
  • 7 likes

Solved!!Superuser Contribution Random Playing isn't that Random

Random feature seems to be playing mostly the same songs, wth? For me it's a specific problem, because I add a lot of songs to a playlist then start listening and deleting what I don't want to keep. But how can I do this when a lot of songs are almos...

  • Roadie
  • Random feature seems to be playing mostly the same songs, wth?  For me it's a specific problem, because I add a lot of songs to a playlist then start listening and deleting what I don't want to...
  • spotfyisgarbag1
  • Regular
  • 609 Views
  • 2 replies
  • 1 likes
  • 609 Views
  • 2 replies
  • 1 likes

Solved!! Uncluttering Playlist Section

Like many I have too many playlists. I don't want to delete any of them, but is there a way to hide them from your playlist section? And I don't mean the "Make Playlist Secret" option, I mean hiding it from your actual library so you don't have to pa...

  • Casual Listener
  •   Like many I have too many playlists. I don't want to delete any of them, but is there a way to hide them from your playlist section? And I don't mean the "Make Playlist Secret" option, I mean...
  • Emilia_8
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • Unclutter
  • 517 Views
  • 3 replies
  • 0 likes

Superuser Contribution liked songs by artists option on desktop

I love the mobile feature of seeing liked songs on artists pages and WISH this feature ran on desktop too ! It would make finding their songs so much easier than sorting liked songs by artist finding it etc which is clunky and takes ages !!!!Hope oth...

  • Regular
  • I love the mobile feature of seeing liked songs on artists pages and WISH this feature ran on desktop too !  It would make finding their songs so much easier than sorting liked songs by artist ...
  • CarlosE
  • Moderator
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot Turn Off Shuffle Play (Not Showing On “Now Playing”)

PlanFree/PremiumCountryU.S.ADeviceiPhone SE 2020Operating SystemiOS 14.3??? My Question or IssueWhen I am on my playlist I can’t play the specific songs I want where on my friends phone which is the EXACT same type (iPhone SE 2020) he can play whatev...

  • Casual Listener
  • Plan Free/Premium Country U.S.A Device iPhone SE 2020 Operating System iOS 14.3???   My Question or Issue When I am on my playlist I can’t play the specific songs I want where on my fr...
  • Jeremy
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group Session playing different songs??

PlanPremium DuoCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSorry if my tags and layout are weird, first time posting on here haha. I've been using the Group Session feature with my boyfriend a lot since we can't always be ...

  • Newbie
  • Plan Premium Duo Country USA Device iPhone 8 Plus Operating System iOS 14   My Question or Issue Sorry if my tags and layout are weird, first time posting on here haha. I've been using...
  • hellodrenick
  • Regular
  • 3511 Views
  • 2 replies
  • 0 likes
  • 3511 Views
  • 2 replies
  • 0 likes

In app Notifications ANNOYING!

Dear Spotify Team, If I open my Spotify (Premium) I always get fronted with a notification "Spotify Is now available as widget". I click "OK" I open my playlist, go back to start. Again, the exact same notification "Spotify Is now available as widget...

IMG_6B7248531416-1.jpeg
  • Casual Listener
  • Dear Spotify Team,    If I open my Spotify (Premium) I always get fronted with a notification "Spotify Is now available as widget". I click "OK"   I open my playlist, go back to st...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

Superuser Contribution Video on Apple TV, Samsung TV, Xbox one

PlanPremiumCountryNL DeviceApple TVSamsung TVXbox One My Question or Issue I have the Spotify app on my Apple TV, on my Samsung TV and my XBox. Please tell me how I can watch my favorite video (podcast) on my TV like I used to for many years through ...

  • Casual Listener
  • Plan Premium Country NL   Device Apple TV Samsung TV Xbox One   My Question or Issue   I have the Spotify app on my Apple TV, on my Samsung TV and my XBox. Please tell me h...
  • Fralala
  • Casual Listener
  • 779 Views
  • 2 replies
  • 4 likes
  • apple TV
    Samsung tv
    video
    xbox
  • 779 Views
  • 2 replies
  • 4 likes

Spotify not playing my saved tracks, crashing

Spotify has not been working for me all week. I have thousands of saved songs in my library. Recently spotify simply stops playing my songs. Here’s an example, Today I tried to playa saved album, it played the first track and then would not play the ...

  • Visitor
  • Spotify has not been working for me all week.  I have thousands of saved songs in my library. Recently spotify simply stops playing my songs. Here’s an example, Today I tried to play a saved al...
  • Hubo
  • Community Legend
  • 1251 Views
  • 1 replies
  • 1 likes
  • 1251 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Cannot play downloaded music unless connected to wifi

Plan Family Free/Premium Premium Country. UK Device(iPad Pro 2018Operating System(iOS 13.7 My Question or IssueI download music and have selected option to play offline enabled.However for some stupid bizarre reason it forces me to connect to wifi fi...

  • Regular
  • Plan Family  Free/Premium  Premium  Country. UK   Device (iPad Pro 2018 Operating System (iOS 13.7   My Question or Issue I download music and have selected option ...
  • Eni
  • Moderator
  • 642 Views
  • 3 replies
  • 1 likes
  • 642 Views
  • 3 replies
  • 1 likes

Superuser Contribution Will not play song

PlanPremium CountryUSDevice(iPhone 7 and iPod touch 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEnjoying Discover Weekly put cannot play other songs from the artist. I go to view artist or view album and the only song...

  • Newbie
  • Plan Premium  Country US Device (iPhone 7 and iPod touch 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Enjoying Discover Weekly put cannot...
  • Eni
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch cannot stream

PlanFree/PremiumCountrySG DeviceIPhone XS Operating System(iOS 14.2) My Question or IssueSpotify not able to stream on Watch. Using TestFlight version 8.5.93.486

  • Casual Listener
  • Plan Free/Premium Country SG   Device IPhone XS  Operating System (iOS 14.2)   My Question or Issue Spotify not able to stream on Watch. Using TestFlight version 8.5.93...
  • Eni
  • Moderator
  • 987 Views
  • 5 replies
  • 0 likes
  • 987 Views
  • 5 replies
  • 0 likes