Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74190 Views
  • 16 replies
  • 37 likes
  • 74190 Views
  • 16 replies
  • 37 likes

Superuser Contribution New layout makes everything way more complicated

I have a premium account on iphone and the app layout changed without me updating it. Now everything is way more complicated. The artist tab, where I had specific songs saved by that artist is now just the artist's page instead of my own music. So no...

  • Casual Listener
  • I have a premium account on iphone and the app layout changed without me updating it. Now everything is way more complicated.   The artist tab, where I had specific songs saved by that artist ...
  • Novy
  • Moderator
  • 30224 Views
  • 40 replies
  • 113 likes
  • 30224 Views
  • 40 replies
  • 113 likes

Superuser Contribution Spotify APP on IOS pausing

PlanPremiumCountryUSA Device(iPhone X) I am experiencing an issue where about ten seconds into a song playing the spotify app or web player ( on google chrome) are stopping songs. Trying to restart the app, the song, or switch to a new track does not...

  • Visitor
  • Plan Premium Country USA    Device (iPhone X)   I am experiencing an issue where about ten seconds into a song playing the spotify app or web player ( on google chrome) are sto...
  • Alex
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won't update on lock screen

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS 14.5.1 My Question or IssueSpotify doesn't update the song on the lock screen. It's either frozen to the last song or nothing shows up at all. Most of the time it's from casting to a google home...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 Operating System iOS 14.5.1   My Question or Issue Spotify doesn't update the song on the lock screen. It's either frozen to the last song or ...
  • Ivan
  • Spotify Legend
  • 940 Views
  • 2 replies
  • 0 likes
  • 940 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded Songs stop playing after 10 seconds

PlanPremiumCountryArgentina DeviceiPhone 8Operating SystemiOS 14.4Spotify Version 8.6.8.1211My Question or IssueSongs that I have downloaded randomly stop playing after 10 seconds, and I have to reset the app in order to make them work properly. Have...

  • Newbie
  • Plan Premium Country Argentina   Device iPhone 8 Operating System iOS 14.4 Spotify Version 8.6.8.1211 My Question or Issue Songs that I have downloaded randomly stop playing after 10 ...
  • Alex
  • Spotify Legend
  • 6687 Views
  • 3 replies
  • 0 likes
  • 6687 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Artists playlists and liked songs

The Artists playlists used to show all the artists for whom you had liked songs. That was changed so it now only shows artists who you are following. OK so I have followed all those artists I want to appear in the Artists' list. Bit of a pain, but no...

  • Roadie
  • The Artists playlists used to show all the artists for whom you had liked songs. That was changed so it now only shows artists who you are following. OK so I have followed all those artists I want to...
  • Alex
  • Spotify Legend
  • 6889 Views
  • 4 replies
  • 4 likes
  • 6889 Views
  • 4 replies
  • 4 likes

How I set Shuffle as default?

PlanPremiumCountryItalyDeviceiPhone 6/6s/8Operating System(iOS 13/14, Windows 10 CarAudi A3 SP 2014 My Question or IssueI set Repeat/Shuffle as playing mode; when I close the app, or pause the playlist for more than 1 hour, or I shutdown the bluetoot...

  • Newbie
  • Plan Premium Country Italy Device iPhone 6/6s/8 Operating System (iOS 13/14, Windows 10   Car Audi A3 SP 2014   My Question or Issue I set Repeat/Shuffle as playing mode; when ...
  • MateusM
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect Bug (Sonos)

PremiumFinland DeviceiPhone 11Operating SystemiOS 14.5 I started noticing this issue a month or two ago when using Spotify connect with my SONOS speakers at home (SONOS One and SONOS Roam). After a few songs the hardware volume buttons do not control...

  • Casual Listener
  • Premium Finland   Device iPhone 11 Operating System iOS 14.5   I started noticing this issue a month or two ago when using Spotify connect with my SONOS speakers at home (SONOS One ...
  • Eni
  • Moderator
  • 1391 Views
  • 3 replies
  • 0 likes
  • 1391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files not syncing

PlanPremiumCountryNetherlandsDeviceiPhone 12 pro max, MSI InfiniteOperating SystemiOS 14.5, Windows 10 My Question or IssueMy local files are not syncing to my iOS device. The apps are updated on desktop and mobile, mobile software is updated as well...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 12 pro max, MSI Infinite Operating System iOS 14.5, Windows 10   My Question or Issue My local files are not syncing to my iOS device. Th...
  • Alex
  • Spotify Legend
  • 1870 Views
  • 7 replies
  • 0 likes
  • 1870 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify crashes

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 14.3 My Question or IssueHello,Since about three months, my Spotify crashes approximately one or two minutes after opening it. When i restart it, my queue is gone and the song starts playing ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone X Operating System iOS 14.3   My Question or Issue Hello, Since about three months, my Spotify crashes approximately one or two minutes afte...
  • CarlosE
  • Moderator
  • 565 Views
  • 3 replies
  • 1 likes
  • 565 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue Still Doesn’t Show Last Song

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.5My Question or IssueMy queue continues to not show the last song in it, and instead shows a gap. This queue issue has been “fixed” over and over, but despite deleting the app, restarting my ...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 14.5 My Question or Issue My queue continues to not show the last song in it, and instead shows a gap. This queue issue has bee...
  • Mihail
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play on Artist Profiles unless liked

PlanPremiumCountryAustraliaDeviceiPhone 8 PlusOperating SystemiOS 13.5.1My Question or IssueProblem just started today 18 July 2020. Only liked songs will play when I am on the artist profiles. The problem doesn’t seem to occur when i play the same s...

  • Newbie
  • Plan Premium Country Australia Device iPhone 8 Plus Operating System iOS 13.5.1 My Question or Issue Problem just started today 18 July 2020. Only liked songs will play when I am on the art...
  • Eni
  • Moderator
  • 5867 Views
  • 11 replies
  • 0 likes
  • iOS bug
  • 5867 Views
  • 11 replies
  • 0 likes

Superuser Contribution App glitches when playing music from search bar

There is a glitch when trying to play music directly from the search bar. While searching for a song/podcast, I tap on the one I want but the app glitches. If I’m listening to music already, that music will stop and the banner at the bottom (with the...

  • Regular
  • There is a glitch when trying to play music directly from the search bar.  While searching for a song/podcast, I tap on the one I want but the app glitches. If I’m listening to music already, t...
  • CarlosE
  • Moderator
  • 1600 Views
  • 7 replies
  • 1 likes
  • 1600 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution New Your Library test (iOS & Android)

Spotify is testing a new version of Your Library in the mobile app with select users. There is currently no way to sign up for this test without being invited, but we thank you for your interest. This thread is your go-to destination for asking quest...

IMG_8377.PNG IMG_8432.PNG IMG_8433.PNG IMG_8378.PNG
  • Spotify Star
  • Spotify Star
  • Spotify is testing a new version of Your Library in the mobile app with select users. There is currently no way to sign up for this test without being invited, but we thank you for your interest.&nbs...
  • MattSuda
  • Spotify Star
  • 25792 Views
  • 120 replies
  • 25 likes
  • 25792 Views
  • 120 replies
  • 25 likes

Superuser Contribution Organize by Genre/Artist/Album

Spotify should create a new feature to organize all the music by Genre/Artist/Album, and leave the Playlist as an extra tool to select your favorite songs. Otherwise, for now, we need to create a playlist with the Genre, Into that the Artist and them...

  • Casual Listener
  • Spotify should create a new feature to organize all the music by Genre/Artist/Album, and leave the Playlist as an extra tool to select your favorite songs.   Otherwise, for now, we need to c...
  • Mihail
  • Spotify Legend
  • 1918 Views
  • 4 replies
  • 17 likes
  • 1918 Views
  • 4 replies
  • 17 likes

Superuser Contribution Sound doesn’t play when I have another media app open.

PlanPremiumCountryUSA Device(iPhone 7 Plus)Operating SystemiOS 14 My Question or IssueSpotify sound is unresponsive if I have another app that plays sound open at the same time. If I’m listening to Spotify and stop it to open up another app such as Y...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 7 Plus) Operating System iOS 14   My Question or Issue Spotify sound is unresponsive if I have another app that plays sound open at th...
  • Mihail
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files doesn’t work anymore (IPHONE)

PlanPremiumDeviceiPhone 12 iOS 14.4.2 Hello, I recently changed my phone from an iPhone 11 to 12. And on my old phone I had the local files from my computer on a playlist and downloaded so they were working online and offline.But now it can’t work on...

  • Visitor
  • Plan Premium Device iPhone 12 iOS 14.4.2   Hello, I recently changed my phone from an iPhone 11 to 12. And on my old phone I had the local files from my computer on a playlist and downloade...
  • Jeremy
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch 4: Suddenly stops streaming, only controls iPhone now

Plan:PremiumCountryUSDeviceApple Watch 4 paired with iPhone 12 pro max: Both latest versions iOSOperating System(iOS 14.4 on phone ) My Question or IssueMy Apple Watch has been streaming Spotify for months now just fine.Yesterday, all of a sudden, it...

  • Music Fan
  • Plan: Premium Country US Device Apple Watch 4 paired with iPhone 12 pro max: Both latest versions iOS Operating System (iOS 14.4 on phone )   My Question or Issue My Apple Watch has be...
  • CarlosE
  • Moderator
  • 3652 Views
  • 17 replies
  • 0 likes
  • Apple Watch
  • 3652 Views
  • 17 replies
  • 0 likes

Screen freezes, bad user experience

PlanPremiumCountryUsDevice(iPhone 11)Operating System(iOS 14.2) My Question or IssueMusic keeps playing buttons work in a small minimized window. intermittent, last repro was after connecting to Bluetooth on car, turned off car walked around, cane ba...

  • Visitor
  • Plan Premium Country Us Device (iPhone 11) Operating System (iOS 14.2)   My Question or Issue Music keeps playing  buttons work in a small minimized window.   intermittent...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple CarPlay Home-screen is a mess

PlanPremiumCountrySwedenDeviceiPhone 12ProOperating SystemiOS 14.4.2 My Question or IssueEverytime I start Spotify in Apple CarPlay there´s different content on the home-screen. This is really annoying and it also goes against the purpose with CarPla...

  • Newbie
  • Plan Premium Country Sweden Device iPhone 12Pro Operating System iOS 14.4.2   My Question or Issue Everytime I start Spotify in Apple CarPlay there´s different content on the home-scre...
  • Alex
  • Spotify Legend
  • 906 Views
  • 1 replies
  • 1 likes
  • 906 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast Notification Pop Up Not Showing

Plan - Premium (Duo)Country -USDevice - iPhone 12Operating System - iOS 14.4My Question or Issue Hi there! When clicking on Follow on a podcast, I do not get the option to get push notifications. Instead I get a white bar at the bottom that says “OK,...

  • Casual Listener
  • Plan - Premium (Duo) Country -US Device - iPhone 12 Operating System - iOS 14.4 My Question or Issue   Hi there!   When clicking on Follow on a podcast, I do not get ...
  • Ver
  • Spotify Legend
  • 1735 Views
  • 5 replies
  • 1 likes
  • 1735 Views
  • 5 replies
  • 1 likes