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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399028 Views
  • 879 replies
  • 326 likes
  • 399028 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78858 Views
  • 124 replies
  • 32 likes
  • 78858 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18059 Views
  • 8 replies
  • 0 likes
  • 18059 Views
  • 8 replies
  • 0 likes

Podcast Episodes Disappear without playing

I listen on an iphone and have a premium membership. I've subscribed to several podcasts. Several of them, when I go to my list of podcast episodes, have episodes that disappear and no longer are in my list of unplayed episodes. How can I stop this a...

  • Visitor
  • I listen on an iphone and have a premium membership.   I've subscribed to several podcasts.  Several of them, when I go to my list of podcast episodes, have episodes that disappear and no...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where did the alphabetical scroll bar go?

PlanPremiumCountryUSDeviceiPhone 6 My Question or IssueI primarily listen to music by artist and by playlist.Before the latest update, I could scroll through all the artists which I have saved music from easily. I could browse through everything in m...

B9C55FC8-FD1C-4560-9A86-660F5F19FDD2.jpeg E8E8BEAA-A2E8-4345-A0B7-CEE503E90681.jpeg
  • Casual Listener
  • Plan Premium Country US Device iPhone 6   My Question or Issue I primarily listen to music by artist and by playlist. Before the latest update, I could scroll through all the artists wh...
  • mrcanazza
  • Casual Listener
  • 5609 Views
  • 4 replies
  • 46 likes
  • 5609 Views
  • 4 replies
  • 46 likes

Spotify pauses via USB with Ford Sync v.1

I have a 2010 F150 and use Spotify via USB from my iPhone. Pauses when I skip songs, or when changes songs. Works flawlessly via Bluetooth or on other cars. Recently occurred over last 3 weeks. Might be issue with Sync?

  • Newbie
  • I have a 2010 F150 and use Spotify via USB from my iPhone. Pauses when I skip songs, or when changes songs. Works flawlessly via Bluetooth or on other cars. Recently occurred over last 3 weeks. Might...
  • jwill2489
  • Visitor
  • 462 Views
  • 1 replies
  • 2 likes
  • 462 Views
  • 1 replies
  • 2 likes

Bluetooth Track Display on Subaru XV Crosstrek CM644UL

PlanPremiumCountryUSDeviceiPhone XS/XROperating SystemiOS 12/13Head Unit - CM644UL My Question or IssueWe are running into an issue where track display on Bluetooth only works for the first track. Subsequent tracks do not update the display. I tested...

  • Casual Listener
  • Plan Premium Country US Device iPhone XS/XR Operating System iOS 12/13 Head Unit - CM644UL    My Question or Issue We are running into an issue where track display on Bluetooth o...
  • secr3t1
  • Casual Listener
  • 896 Views
  • 2 replies
  • 0 likes
  • 896 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suggested songs help

I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only two song on my playlist of 300+, that I don’t listen...

  • Newbie
  • I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only t...
  • Peter
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Chromecast skipping multiple songs in a row

PlanFreeCountryUSDeviceiPhone 6s, Panasonic TV with built-in Chromecast Operating SystemiOS 12.1 My Question or IssueI have Spotify on both an Android and my iPhone. I have two TVs I can cast to with built in Chromecast, one is a Visio SmartCast TV a...

  • Visitor
  • Plan Free Country US Device iPhone 6s, Panasonic TV with built-in Chromecast  Operating System iOS 12.1  My Question or Issue I have Spotify on both an Android and my iPhone. I hav...
  • 396 Views
  • 0 replies
  • 1 likes
  • 396 Views
  • 0 replies
  • 1 likes

No local files artwork when using iPhone to control desktop player

PlanPremiumOperating SystemWindows 8.1 My Question or IssueUsing desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeared on my iPhone and I uploaded the files there. The artwork is visibl...

  • Casual Listener
  • Plan Premium Operating System Windows 8.1   My Question or Issue Using desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeare...
  • arekmusic
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • artwork
    local files
  • 555 Views
  • 2 replies
  • 0 likes

Spotify iOS plays downloaded songs with small lags every 20 seconds

IOS12Iphone x Family account Songs play on Bluetooth with a millisecond interruption every 30 seconds Tried to download again, doesn't help.Also on an ipad pro same thing.

  • Visitor
  • IOS12 Iphone x  Family account  Songs play on Bluetooth with a millisecond interruption every 30 seconds   Tried to download again, doesn't help. Also on an ipad pro same thing. ...
  • Loxer
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Spotify app issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having issues with logging into my Spotify app it keeps saying my password is incorrect ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Loxer
  • Spotify Star
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

Trying to listen to full album, keep inserting random songs

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows 10Operating SystemiOS 12.4 / Windows 10 My Question or IssueI'm trying to listen to full albums but after each track, it keeps playing a random song. I have autoplay turned off. I used to be a...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 8 and Windows 10 Operating System iOS 12.4 / Windows 10   My Question or Issue I'm trying to listen to full albums but after each track...
  • EpicTorgo
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Disappearance of songs on playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a running playlist with 100s of songs. Today all of a sudden more than half disappear...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a...
  • Brunelicia
  • Community Legend
  • 534 Views
  • 9 replies
  • 0 likes
  • 534 Views
  • 9 replies
  • 0 likes

Local Files not transferring from laptop to iPhone

PlanPremiumCountryU.S. My Question or Issue I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly fine as well. Then when I make a playlist with those songs and download it on both ...

  • Newbie
  • Plan Premium Country U.S.     My Question or Issue   I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

No filter/sort option for playlists

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueI don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap the 3 dots in the top right hand corner of the playlist, no option to sort, filter ...

  • Visitor
  • Plan Premium Country UK Device iPhone 6 Operating System iOS 12.4    My Question or Issue I don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap t...
  • Loxer
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Cant synchronize local songs on my PC (Windows) with my iPhone

PlanPremiumCountrythe NetherlandsDeviceiPhone XOperating SystemWindows 10 & iOS 12.4.1 My Question or IssueI dont understand what I'm doing wrong. I read all the forms and followed all the steps. I added my local songs to a playlist, enabled download...

  • Visitor
  • Plan Premium Country the Netherlands Device iPhone X Operating System Windows 10 & iOS 12.4.1   My Question or Issue I dont understand what I'm doing wrong. I read all the forms an...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Missing music after Library update

PlanPremiumCountryAustraliaDeviceiPhone XROperating SystemiOS 12 My Question or IssueI've just received the new Library update on iOS, but now I can't easily access much of the music I've saved. Previously if I saved or "liked" a single song on an al...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone XR Operating System iOS 12   My Question or Issue I've just received the new Library update on iOS, but now I can't easily access much of t...
  • oih09001
  • Casual Listener
  • 2591 Views
  • 19 replies
  • 25 likes
  • 2591 Views
  • 19 replies
  • 25 likes

Spotify Won't Show Up On Discord

PlanPremiumCountryUSMy Question or IssueI cannot get my Spotify account to show up on my Discord account. I have gone to settings and linked my account in the connections section, but it still will not work. I also tried deleting and redownloading bo...

  • Casual Listener
  • Plan Premium Country US My Question or Issue I cannot get my Spotify account to show up on my Discord account. I have gone to settings and linked my account in the connections section, but it st...
  • owenrm22
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • Discord
  • 765 Views
  • 2 replies
  • 0 likes

Followed playlists disappeared.

At my work we have an Ipad 5 with IOS 12.4.1A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If we look them up does it still say we follow them. If...

  • Newbie
  • At my work we have an Ipad 5 with IOS 12.4.1 A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If...
  • Loxer
  • Spotify Star
  • 753 Views
  • 2 replies
  • 0 likes
  • dissapeared
    Dissapearing Albums
    followed
    followed playlists
    Playlists
  • 753 Views
  • 2 replies
  • 0 likes

Downloaded songs stops at 10 seconds

PlanPremiumCountryBrazilDeviceiPhone 6SOperating SystemiOS 12.3.1 My Question or IssueI have a lot of songs downloaded but when I play them it stops in 10 seconds, it happends when I have no internet connection, but if it’s downloaded, it doesn’t req...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone 6S Operating System iOS 12.3.1   My Question or Issue I have a lot of songs downloaded but when I play them it stops in 10 seconds, it happend...
  • PaulLuckasz
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Album artworks don’t fade correctly when scrolling fast

PlanFreeCountryAustraliaDeviceiPhone 7Operating SystemiOS 12 My Question or IssueIf you select an album and scroll down so the album art disappears then scroll up fast it won’t be 100% transparent, only like 70%. This doesn’t happen if you slowly scr...

  • Regular
  • Plan Free Country Australia Device iPhone 7 Operating System iOS 12   My Question or Issue If you select an album and scroll down so the album art disappears then scroll up fast it won...
  • Peter
  • Spotify Legend
  • 664 Views
  • 10 replies
  • 0 likes
  • 664 Views
  • 10 replies
  • 0 likes

I've had my spoitfy and sonos linked form sometime and i typically control my sonos through the spot

PlanPremiumCountryUSADeviceIphone X and PCOperating System(iOS 12.4.1 Windows 7 Enterprise) My Question or IssueI've had my spoitfy and sonos linked form sometime and i typically control my sonos through the spotify app. Recently, I was unable to fin...

  • Visitor
  •   Plan Premium Country USA Device Iphone X and PC Operating System (iOS 12.4.1  Windows 7 Enterprise)   My Question or Issue I've had my spoitfy and sonos linked form someti...
  • Luan
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes