Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37166 Views
  • 15 replies
  • 36 likes
  • 37166 Views
  • 15 replies
  • 36 likes

Three dots

PlanPremiumCountryUK DeviceiPhone 7 Plus Operatingios 13 My Question or IssueI'm so frustrated with using Spotify. So frustrated that I've switched between Spotify and apply music several times this year. Apple Music I find just works well, no issues...

  • Regular
  •   Plan Premium Country UK   Device iPhone 7 Plus  Operating ios 13   My Question or Issue I'm  so frustrated with using Spotify. So frustrated that I've swi...
  • dereksb3
  • Regular
  • 8539 Views
  • 4 replies
  • 0 likes
  • 8539 Views
  • 4 replies
  • 0 likes

iPad and iPhone loosing Sonos speakers

I am having problems with Sonos and Spotify. I have some Sonos speakers that keep disappearing from the Spotify app from my iOS iPad and iPhone but they are visible on my iMac. I have deleted the applications Spotify and Sonos from both devices and r...

  • Casual Listener
  • I am having problems with Sonos and Spotify.   I have some Sonos speakers that keep disappearing from the Spotify app from my iOS iPad and iPhone but they are visible on my iMac.   I h...
  • Storah
  • Casual Listener
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

iPhone App Playlist Stuck on "Waiting to Download" for Offline Songs

My Question or IssueI was recently having issues downloading a playlist of offline songs from my Mac to my iPhone. I was using the latest version of the Spotify App on both. After a lot of trial and error, and divide and conquer strategies, I realize...

  • Regular
  • My Question or Issue I was recently having issues downloading a playlist of offline songs from my Mac to my iPhone. I was using the latest version of the Spotify App on both.   After a lot of...
  • BranLeo
  • Regular
  • 852 Views
  • 1 replies
  • 0 likes
  • Download Stalled
    Offline songs
  • 852 Views
  • 1 replies
  • 0 likes

iOS 13 CarPlay low volume issue only with Spotify

CarPlay low volume issue just with Spotify PlanPremium DeviceiOS 13 , iPhone 8 , iPhone XR, iPhone XS Max My Question or Issue I have experienced on any iPhone devices and with carplay on a really low volume on the car, this doesn’t happens with Appl...

  • Casual Listener
  • CarPlay low volume  issue just with Spotify  Plan Premium   Device iOS 13 , iPhone 8 , iPhone XR, iPhone XS Max     My Question or Issue  I have experienced on ...
  • Angela765
  • Casual Listener
  • 3647 Views
  • 2 replies
  • 7 likes
  • 3647 Views
  • 2 replies
  • 7 likes

Superuser Contribution What is causing my playlist to download every time I reopen the app?????

PREMIUM PLANUSiPhone X - Latest iOS Since I've moved from NY, I haven't been using my playlist on a daily bases. BUT I was back for work for a week, and my rides on the subway were miserable because the playlists I had created for the sole purpose of...

  • Visitor
  • PREMIUM PLAN US iPhone X - Latest iOS   Since I've moved from NY, I haven't been using my playlist on a daily bases. BUT I was back for work for a week, and my rides on the subway were miser...
  • Petya
  • Community Legend
  • 674 Views
  • 2 replies
  • 0 likes
  • 674 Views
  • 2 replies
  • 0 likes

Moving songs in queue

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating System iOS 13.2.3 My Question or IssueWhen I move songs in my queue, it moves way too fast and many times it takes me all the way to the bottom of it. When I try moving it back up, it takes me straight...

  • Visitor
  • Plan Premium Country US Device iPhone 8 Plus Operating System  iOS 13.2.3   My Question or Issue When I move songs in my queue, it moves way too fast and many times it takes me al...
  • Aussiemusicfan
  • Music Fan
  • 872 Views
  • 1 replies
  • 1 likes
  • 872 Views
  • 1 replies
  • 1 likes

"Connect to a Device" inconsistent

Premium user (USA) four Mac devices that I play Spotify from (older iPhone, 2016 Mac Air, 2019 Mac Pro, latest gen iPad). They all connect fine to my speakers--my question concerns seeing the various Mac devices on "Connect to a Device." I checked th...

  • Visitor
  • Premium user (USA)  four Mac devices that I play Spotify from (older iPhone, 2016 Mac Air, 2019 Mac Pro, latest gen iPad).   They all connect fine to my speakers--my question concerns se...
  • 503 Views
  • 0 replies
  • 0 likes
  • 503 Views
  • 0 replies
  • 0 likes

Local Files Not Syncing to iPhone 11 Pro

Spotify Premium/USA on an iPhone 11 Pro with a iOS 13.2.3 OS I just got the new iPhone 11 and have had issues syncing the local files I have on my computer to the new phone. I followed the same steps I did when I had the iPhone 8, adding them to a pl...

  • Visitor
  • Spotify Premium/USA on an iPhone 11 Pro with a iOS 13.2.3 OS   I just got the new iPhone 11 and have had issues syncing the local files I have on my computer to the new phone. I followed the s...
  • 542 Views
  • 0 replies
  • 2 likes
  • 542 Views
  • 0 replies
  • 2 likes

SOME local mp3 files not syncing to iPhone

PlanPremiumCountryUnited StatesDevice(MacBook Pro / iPhone 7)Operating System(MacOS 10.15.1 / iOS 13.1.3) My Question or IssueI am trying to sync local files (MP3) from my MacBook Pro to my iPhone, and some are syncing and some not - even from the sa...

  • Casual Listener
  • Plan Premium Country United States Device (MacBook Pro / iPhone 7) Operating System (MacOS 10.15.1 / iOS 13.1.3)   My Question or Issue I am trying to sync local files (MP3) from my Ma...
  • bearaa90
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • Syncing Local FIles
  • 765 Views
  • 2 replies
  • 0 likes

Missing albums

I downloaded an album called Lock up ya mother’s by Billy Thorpe and the Aztecs I can’t play it anymore. What’s the reason for this Premiumaust Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

  • Casual Listener
  • I downloaded an album called Lock up ya mother’s by Billy Thorpe and the Aztecs I can’t play it anymore. What’s the reason for this  Premium aust   Device (iPhone 8, Samsung Galaxy 9,...
  • OneByBoo
  • Roadie
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

can’t play spotify in car

PlanPremiumCountryUKDeviceiPhone 8 My Question or Issuei don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my charger into the car usb port and my music playing on spotify would come through t...

  • Visitor
  • Plan Premium Country UK Device iPhone 8     My Question or Issue i don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my ch...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Issue with Xbox volume control through iOS app

PlanPremiumCountryCanada Device(iPhone XR)Operating System(iOS 13.) My Question or Issue Just noticed that the volume control in iOS app for Xbox one is buggy. Whenever I go to use it the app crashes and no result

  • Casual Listener
  • Plan Premium Country Canada   Device (iPhone XR) Operating System (iOS 13.)   My Question or Issue   Just noticed that the volume control in iOS app for Xbox one is buggy. ...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

"Songs" tab missing from "Your Library" now on iPhone display? What's going on?

PlanPremiumCountryUSDeviceiPhone 6s, MacBook AirOperating SystemiOS 10 My Question or IssueThe Spotify user interface has changed dramatically on my iPhone recently. There is no "Songs" tab under "Your Library" anymore, so it's impossible to just pla...

  • Casual Listener
  • Plan Premium Country US Device iPhone 6s, MacBook Air Operating System iOS 10   My Question or Issue The Spotify user interface has changed dramatically on my iPhone recently. There is...
  • tmgoodwin1
  • Casual Listener
  • 6869 Views
  • 8 replies
  • 5 likes
  • 6869 Views
  • 8 replies
  • 5 likes

Instagram Story

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 10 My Question or IssueI used to be able to post a photo to my Instagram story and play a song using the Spotify connection. I see other people doing the same, but I've lost the option...

  • Visitor
  • Plan Premium Country United States   Device iPhone X Operating System iOS 10   My Question or Issue I used to be able to post a photo to my Instagram story and play a song using ...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

No spotify status on iphone discord

I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them. Nothing works, no spotify status

  • Visitor
  • I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them.   Nothing works, no spotify status
  • DocKrease
  • Visitor
  • 1244 Views
  • 1 replies
  • 0 likes
  • 1244 Views
  • 1 replies
  • 0 likes

Heart button saving songs in "Albums" folder since latest update

PlanPremiumCountry AustraliaDeviceiphone 8sOperating Systemios 11.4.1 My Question or Issue SInce the most recent update, i have noticed that when i try to fine tune my Daily Mix or other playlists using the "Like" or Heart button - the app is now put...

  • Newbie
  • Plan Premium Country  Australia Device iphone 8s Operating System ios 11.4.1   My Question or Issue  SInce the most recent update, i have noticed that when i try to fine tune...
  • sjp1966
  • Roadie
  • 1467 Views
  • 2 replies
  • 0 likes
  • 1467 Views
  • 2 replies
  • 0 likes

Downloaded songs not playing offline

I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begin. I’ve realised this after burning thru data the p...

  • Newbie
  • I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begi...
  • jamieminetto
  • Casual Listener
  • 2629 Views
  • 4 replies
  • 6 likes
  • downloads
    Offline Access
  • 2629 Views
  • 4 replies
  • 6 likes

CarPlay

After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it just shuffles their songs, doesn't allow me to pick a...

  • Visitor
  • After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it ju...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Cannot play local files songs on IPad

PlanPremiumCountryCyprus/UKDeviceIPadOperating SystemiOS 10 My Question or IssueHi Is there any way in which I can play my ‘local files’ tunes on the IOS version of Spotify? I spent hours ripping CD’s to Itunes and then exporting them to Spotify, onl...

  • Regular
  • Plan Premium Country Cyprus/UK Device IPad Operating System iOS 10   My Question or Issue Hi   Is there any way in which I can play my ‘local files’ tunes on the IOS version of ...
  • CarterUSM
  • Regular
  • 739 Views
  • 2 replies
  • 0 likes
  • 739 Views
  • 2 replies
  • 0 likes

Local File Songs Not Syncing with iPhone

Premium US DeviceiPhone 11/Macbook Pro (iOS 13.1.13) I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer that I to play on my phone. I have literally tried everything to try and make this work....

  • Visitor
  • Premium  US   Device iPhone 11/Macbook Pro  (iOS 13.1.13)   I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer tha...
  • 661 Views
  • 0 replies
  • 4 likes
  • 661 Views
  • 0 replies
  • 4 likes