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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36866 Views
  • 15 replies
  • 36 likes
  • 36866 Views
  • 15 replies
  • 36 likes

Track embed (iFrame) erratic beahviour

HiI've created a site for a songwriter that contains a number of iFrames using the track embed code. https://patrickmascall.com/discography/For the most part this works but sometimes when clicking on the play button on an iPhone, the message "Open in...

  • Visitor
  • Hi I've created a site for a songwriter that contains a number of iFrames using the track embed code. https://patrickmascall.com/discography/ For the most part this works but sometimes when cl...
  • 625 Views
  • 0 replies
  • 0 likes
  • embed
    Embed Player
    iframe
    player wont play correctly
  • 625 Views
  • 0 replies
  • 0 likes

Songs redownloading

PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 13.1 My Question or IssueRecently when opening Spotify it starts downloading songs. The number of songs vary each time, this morning it was 7 but the other day it was a lot more. However, what I h...

  • Regular
  • Plan Premium Country UK Device iPhone 8 Operating System iOS 13.1   My Question or Issue Recently when opening Spotify it starts downloading songs. The number of songs vary each time, ...
  • Loxer
  • Community Legend
  • 634 Views
  • 2 replies
  • 0 likes
  • 634 Views
  • 2 replies
  • 0 likes

Spotify Deletes my albums and downloading again

PlanPremiumCountryTurkeyDeviceiPhone 7Operating System My Question or Issue spotify removed my downloaded albums continuous. I got almost 700 albums and some of them is always deleting and redownloading. Last night my 122 songs removed and re-downloa...

  • Visitor
  • Plan Premium Country Turkey Device iPhone 7 Operating System     My Question or Issue  spotify removed my downloaded albums continuous. I got almost 700 albums and some of th...
  • Loxer
  • Community Legend
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

some songs wont play

PremiumIPhone / iOS 13.1 I cant play some songs on my iphone (i.e. https://open.spotify.com/album/4bNwPPpk01D8pVV9IFSBde) AND(!) in a webclient on a windows PC. They are not greyed out, simply nothing happens when tapping or clicking on the song.Othe...

  • Visitor
  • Premium IPhone / iOS 13.1   I cant play some songs on my iphone (i.e. https://open.spotify.com/album/4bNwPPpk01D8pVV9IFSBde) AND(!) in a webclient on a windows PC. They are not greyed out, si...
  • Loxer
  • Community Legend
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Cant download Spotify

Hello, i restarted my old iPad mini and its version 9.3.5 and now i cannot download spotify because it requires a iOS 10 version and i have downloaded in another idevice with the same user and still i cannot download it and doesnt ask me if i want to...

  • Visitor
  • Hello,    i restarted my old iPad mini and its version 9.3.5 and now i cannot download spotify because it requires a iOS 10 version and i have downloaded in another idevice with the same ...
  • Loxer
  • Community Legend
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

spotify synchronization errors when using spotify connect

PlanPremium DeviceiPhone SEOperating SystemiOS 12.4.1 but error happened on earlier iOS versions already My Question or IssueError conditions:- using spotify on an iPhone connected to a Denon Receiver via spotify connect- listening to a playlist 1. U...

  • Visitor
  • Plan Premium   Device iPhone SE Operating System iOS 12.4.1 but error happened on earlier iOS versions already   My Question or Issue Error conditions: - using spotify on an iPhon...
  • 537 Views
  • 0 replies
  • 0 likes
  • 537 Views
  • 0 replies
  • 0 likes

Syncing Local Files with Computer

PlanPremiumCountryCanada DeviceIphone 11 ProOperating SystemIOS 13 My Question or IssueRecently, I switched over to an Iphone 11 Pro from Iphone X. I like to download songs that are not available on Spotify from youtube and put them in my playlist an...

  • Visitor
  •   Plan Premium Country Canada   Device Iphone 11 Pro Operating System IOS 13   My Question or Issue Recently, I switched over to an Iphone 11 Pro from Iphone X. I like to d...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Song plays for 10 seconds then starts auto playing Weldon S. Kesterson album???

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • tatotorres
  • Casual Listener
  • 942 Views
  • 3 replies
  • 2 likes
  • 942 Views
  • 3 replies
  • 2 likes

Local files play on my MacBook Pro but not my iPhone...help please!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jacob
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link missing when sharing song to Instagram stories

This issue seems to be coinciding with my iPhone upgrade and new iOS 13, but when I share a song from Spotify to Instagram stories, everything but the link is shared. You can usually click a link at the top left to take you directly to Spotify to pla...

  • Casual Listener
  • This issue seems to be coinciding with my iPhone upgrade and new iOS 13, but when I share a song from Spotify to Instagram stories, everything but the link is shared. You can usually click a link at ...
  • Katerina
  • Spotify Legend
  • 3705 Views
  • 4 replies
  • 2 likes
  • Instagram
    Instagram link missing
    sharing to Instagram
  • 3705 Views
  • 4 replies
  • 2 likes

Superuser Contribution Queue

I can t find the Queue button on my spotify app.Tried an older version i think it was 8.4.92 or som1ething like that and the queue was available but not on the latest spotify update 8.5.5 . Any solution to this?PlanFreeCountryRomaniaDeviceIphone 5SiO...

  • Regular
  • I can t find the Queue button on my spotify app.Tried an older version i think it was 8.4.92 or som1ething like that and the queue was available but not on the latest spotify update 8.5.5 . Any solut...
  • FapassaurusRex
  • Regular
  • 1202 Views
  • 6 replies
  • 0 likes
  • 1202 Views
  • 6 replies
  • 0 likes

Instagram Stories Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, when I update my playlist I delete all songs every week and thereby there are only new so...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, whe...
  • Klangspot
  • Composer
  • 923 Views
  • 2 replies
  • 1 likes
  • Instagram Playlist Sharing
  • 923 Views
  • 2 replies
  • 1 likes

Heart/Un-heart button is TOO accessible!!!!

Why is the heart/un-heart button in such an open location on the app!? There has been so many times when i have clicked the button without knowing. This isn't too bad when it comes to "liking" songs but there has been so many occasions where i accide...

  • Visitor
  • Why is the heart/un-heart button in such an open location on the app!? There has been so many times when i have clicked the button without knowing. This isn't too bad when it comes to "liking" songs ...
  • AndrewRobs01
  • Composer
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Songs won’t start downloading anymore.

PlanFree/PremiumCountry DeviceiPhone 7Operating System12.4.1 (up to date) My Question or IssueWaiting to download...Forever!I have read a few suggestions.Done everything they said.Updated my phoneRestarted my phoneReinstalled the app.Account is premi...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 7 Operating System 12.4.1 (up to date)   My Question or Issue Waiting to download... Forever! I have read a few suggestions. Done ever...
  • crispr_boi
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

Solved!! Why does my downloaded music rely on phone signal to load?

I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t find any relevant answers on here. This mainly happens...

  • Casual Listener
  • I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t fin...
  • Loxer
  • Community Legend
  • 2320 Views
  • 1 replies
  • 0 likes
  • 2320 Views
  • 1 replies
  • 0 likes

Solved!! I have premium for family and my account doesn´t work without wifi.

PlanPremiumCountry Colombia Device(iPhone Operating System(iOS 12.4.1) My Question or IssueI have premium for family and my account doesn´t work without wifi.I'm supposed to search for songs without the internet connection (wifi) but I don´t know why...

  • Casual Listener
  •   Plan Premium Country Colombia   Device (iPhone 😎 Operating System (iOS 12.4.1)   My Question or Issue I have premium for family and my account doesn´t work without wif...
  • Johabarrios
  • Casual Listener
  • 1059 Views
  • 4 replies
  • 0 likes
  • 1059 Views
  • 4 replies
  • 0 likes

Solved!! Major Bug Within The Latest Released Versions Of The Spotify App For Apple’s IOS

PlanPremiumCountryUnited Kingdom DeviceI Phone SEOperating SystemIOS 12.4.1 My Bug Report IssueI’ve been a Spotify premium user for some time now and I’ve never had no problems with the Spotify app on IOS before with regards to really annoying bugs u...

E1BD6B69-6766-477E-BB71-84B3E375E70B.jpeg 0938E217-7A34-4AB3-9C8B-E1952C78AC03.jpeg
  • Visitor
  • Plan Premium Country United Kingdom   Device I Phone SE Operating System IOS 12.4.1   My Bug Report Issue I’ve been a Spotify premium user for some time now and I’ve never had n...
  • Loxer
  • Community Legend
  • 1494 Views
  • 2 replies
  • 0 likes
  • 1494 Views
  • 2 replies
  • 0 likes

Solved!! An error occurred

Plan: PremiumCountry:Sweden DeviceiPhone X, iPad Operating SystemiOS 12 My Question or IssueWhen I'm connected to wifi and I try to use the search function or the browse tab I get the error message "An error occured". If I turn off the wifi and use m...

  • Casual Listener
  • Plan:  Premium Country: Sweden  Device iPhone X, iPad  Operating System iOS 12   My Question or Issue When I'm connected to wifi and I try to use the search function or ...
  • amagicbean
  • Casual Listener
  • 4104 Views
  • 7 replies
  • 0 likes
  • 4104 Views
  • 7 replies
  • 0 likes

IOS 13 and Carplay

PlanPremiumCountryGermanyDeviceIphone XS Operating SystemIOS 13 My Question or IssueAt Carplay i can not access all my Local-stored Playlists and songs.When i scroll down throw my playlists i only can acces a few playlists, scrolling mor is not possi...

  • Casual Listener
  • Plan Premium Country Germany Device Iphone XS  Operating System IOS 13   My Question or Issue At Carplay i can not access all my Local-stored Playlists  and songs. When i sc...
  • 529 Views
  • 0 replies
  • 0 likes
  • 529 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect and Sonos AGAIN

PlanPremiumCountryUKDevice(iPhone XROperating System(iOS 12.4.1 (Latest) GuysSorry to raise this again, i know there are old threads about this but i am not convinced it is resolved properly. Basically when i use the Spotify Connect app, my Sonos spe...

  • Regular
  • Plan Premium Country UK Device (iPhone XR Operating System (iOS 12.4.1 (Latest)   Guys Sorry to raise this again, i know there are old threads about this but i am not convinced it is r...
  • ddschmid-ch
  • Casual Listener
  • 1573 Views
  • 4 replies
  • 0 likes
  • 1573 Views
  • 4 replies
  • 0 likes