Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27394 Views
  • 13 replies
  • 33 likes
  • 27394 Views
  • 13 replies
  • 33 likes

Single Local File Track Won't Sync to Phone

PlanPremiumCountry Device(iPhone XROperating SystemiOS My Question or IssueI've been at this since I got my new phone a few months ago, but really got around to trying to fix it this week with no luck. there are some albums/tracks I'd sync to my phon...

  • Visitor
  •   Plan Premium Country   Device(iPhone XR Operating System iOS   My Question or Issue I've been at this since I got my new phone a few months ago, but really got around to tr...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

just updated -- where is radio button????????

Plan: PremiumCountry: ChileDevice: iPhone 6sOperating System: iOS 12.4(I don't know what version of Spotify I have, don't know where to look it up (searched, but answers were no good..)) My Question or Issue:I just updated, I find the new version SOR...

  • Regular
  • Plan: Premium Country: Chile Device: iPhone 6s Operating System: iOS 12.4 (I don't know what version of Spotify I have, don't know where to look it up (searched, but answers were no good..)) &nb...
  • Loxer
  • Community Legend
  • 650 Views
  • 5 replies
  • 0 likes
  • 650 Views
  • 5 replies
  • 0 likes

Auto Play (auto resume) Sony WF-1000XM3

PlanPremiumCountryMéxicoDeviceiPhone XOperating System iOS 12.4, App version 8.5.19My Question or IssueHello, I recently purchased the new sony WF-1000XM3 which have a sensor just like the airpods; I was trying them out last night with Spotify and fo...

  • Newbie
  • Plan Premium Country México Device iPhone X Operating System  iOS 12.4, App version 8.5.19 My Question or Issue Hello, I recently purchased the new sony WF-1000XM3 which have a sensor j...
  • 1127 Views
  • 0 replies
  • 2 likes
  • 1127 Views
  • 0 replies
  • 2 likes

Couldn't play music

My Question or IssueWhen using spotify on phone and on macbook, it keeps on playing songs that I did not choose. The songs changes to another song after 2 to 3 seconds. When I choose the song I would like to listen, it plays for 2 to 3 seconds as wel...

  • Visitor
  • My Question or Issue When using spotify on phone and on macbook, it keeps on playing songs that I did not choose. The songs changes to another song after 2 to 3 seconds. When I choose the song I wou...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

On iPhone the volume will be maxed out everytime you watch a video.

If you’re playing music on a device with your phone and try to view anything with sound like a video or someone’s snap on Snapchat it’ll be max volume practically every single time. Very rarely you can watch a couple snaps in a row before the volume ...

  • Regular
  • If you’re playing music on a device with your phone and try to view anything with sound like a video or someone’s snap on Snapchat it’ll be max volume practically every single time. Very rarely you c...
  • Loxer
  • Community Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 916 Views
  • 1 replies
  • 0 likes

Spotify not playing in background

PlanPremiumCountry United States DeviceiPhone 8Operating SystemiOS 11 My Question or IssueSpotify will stop playing anytime I lock my phone or close out of the app. It will also pause and start playing again while the app is open. Songs will also sta...

  • Newbie
  •   Plan Premium Country  United States  Device iPhone 8 Operating System iOS 11   My Question or Issue Spotify will stop playing anytime I lock my phone or close out of ...
  • Simi
  • Visitor
  • 12278 Views
  • 2 replies
  • 0 likes
  • bug
  • 12278 Views
  • 2 replies
  • 0 likes

Local files sync to iPhone no longer working for me

Plan: Premium (Family) Country: UK DeviceiPhone 7 and MacBook Pro running High Sierra My Question or IssueHi! So I have always used Spotify's fab 'Local Files' feature to add songs from old folk music CDs from the country where my parents grew up (wh...

  • Newbie
  •   Plan: Premium (Family)  Country: UK   Device iPhone 7 and MacBook Pro running High Sierra     My Question or Issue Hi! So I have always used Spotify's fab 'Lo...
  • 387 Views
  • 0 replies
  • 0 likes
  • Local files not downloading
    Local Source
    Sync issue
  • 387 Views
  • 0 replies
  • 0 likes

Queue bug

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12.3.1 My Question or IssueEver since I updated the Spotify iOS app to v8.5.14 and beyond, my queue has been acting weird. Every time I close and re-open the app, the same 10 or so songs I had q...

  • Visitor
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12.3.1   My Question or Issue Ever since I updated the Spotify iOS app to v8.5.14 and beyond, my queue has been acting we...
  • Loxer
  • Community Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

iOS se cierra sesión solo y pierdo descargas

PlanPremiumCountryArgentina Device(Iphone X)Operating System(iOS 12.4) My Question or Issuese cierra solo la sesión, y constantemente tengo que volver a descargas todas mis listas. Para que tengo premium hace años si ahora no cumple la función? Estoy...

  • Newbie
  • Plan Premium Country Argentina   Device (Iphone X) Operating System (iOS 12.4)   My Question or Issue se cierra solo la sesión, y constantemente tengo que volver a descargas toda...
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Solved!! HELP ME!!! Can download podcasts, but can't download music

PlanPremiumDeviceIPhone 5Operating SystemiOS 10.3.3 HELP ME, I REALLY NEED IT I want to download music on my phone. When I click on "download" nothing changes, but I have "waiting for download" (pic 1). Later I try to download a podcast. It downloade...

  • Visitor
  •   Plan Premium Device IPhone 5 Operating System iOS 10.3.3   HELP ME, I REALLY NEED IT   I want to download music on my phone. When I click on "download" nothing changes, but...
  • Billy-J
  • Spotify Star
  • 4983 Views
  • 5 replies
  • 0 likes
  • Can't download
    can't listen offline
  • 4983 Views
  • 5 replies
  • 0 likes

[All Platforms][Podcasts] Podcasts no longer syncing between sessions.

All of the sudden, in the last week or so, my podcasts no longer sync between listening sessions. I will start listening on my phone, and then move into something else. When I return my progress is lost and the app shows that I haven't listened to th...

  • Casual Listener
  • All of the sudden, in the last week or so, my podcasts no longer sync between listening sessions.  I will start listening on my phone, and then move into something else.  When I return my p...
  • 379 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Podcasts
  • 379 Views
  • 0 replies
  • 1 likes

Superuser Contribution New update is terrible

PlanPremiumCountryUSADevice(iPhone Xr)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHere’s the reason why this is the most annoying update of all even though I’ve been annoyed with almost every update since the removal o...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone Xr) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Here’s the reason why this is the most annoying update ...
  • filmfan
  • Casual Listener
  • 3968 Views
  • 11 replies
  • 39 likes
  • 3968 Views
  • 11 replies
  • 39 likes

Spotify Carplay equalizer

When using Apple carplay in my Mercedes i recon a big difference in the sound quality, comparied to when i use bluethoot conected spotify to the original entertainment system. I believe the reason is because i trimmed the equalizer on the orignigal s...

  • Casual Listener
  • When using Apple carplay in my Mercedes i recon a big difference in the sound quality, comparied to when i use bluethoot conected spotify to the original entertainment system.   I believe the ...
  • Loxer
  • Community Legend
  • 5182 Views
  • 1 replies
  • 1 likes
  • 5182 Views
  • 1 replies
  • 1 likes

Why does my music only play half a song before skipping to next?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Apple Watch Issue

PlanPremiumCountryUSADeviceApple Watch 4 paired with iPhone6SOperating System(iOS 10 My Question or IssueWhen I tap on my Spotify library on my Apple Watch and then select Playlists, Favorite Songs appears but my other playlists are VERY slow to appe...

  • Roadie
  • Plan Premium Country USA Device Apple Watch 4 paired with iPhone6S Operating System (iOS 10   My Question or Issue When I tap on my Spotify library on my Apple Watch and then select Pl...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

I cannot repeat one song in spotify ios

Device: iphone x question/issue As the subject says itself, im having problems with repeating one song in spotify, yes I also went to the three ... dots on the top right corner but nothing works as I’ve tried everything that I saw

  • Visitor
  • Device:   iphone x   question/issue   As the subject says itself, im having problems with repeating one song in spotify, yes I also went to the three ... dots on the top right co...
  • loftydan
  • Newbie
  • 654 Views
  • 2 replies
  • 1 likes
  • 654 Views
  • 2 replies
  • 1 likes

Why does Spotify change from Private Session after 6 hours in mobile, but not in desktop?

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueWhy does Spotify change from Private Session after 6 hours of inactivity in mobile, but not in desktop?

  • Spotify Star
  • Spotify Star
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.4   My Question or Issue Why does Spotify change from Private Session after 6 hours of inactivity in mobile, but not in...
  • Klout
  • Roadie
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

My songs aren’t playing offline?

Hello! I have had Spotify premium for about three months now. It’s been working fantastically and I'm glad I don’t have to listen to ads anymore. The best perk about getting premium is being able to listen to your music offline. However, in the past ...

  • Newbie
  • Hello! I have had Spotify premium for about three months now. It’s been working fantastically and I'm glad I don’t have to listen to ads anymore. The best perk about getting premium is being able to ...
  • Klout
  • Roadie
  • 735 Views
  • 3 replies
  • 0 likes
  • 735 Views
  • 3 replies
  • 0 likes

Spotify on car stereo

I had been using an iPhone SE for years and had been connecting my phone through the headphone jack into my car stereo but now I've got an Phone 8 and it doesn't have a headphone jack, only lightning now. I bought the Apple Lightning to Headphone 3.5...

  • Visitor
  • I had been using an iPhone SE for years and had been connecting my phone through the headphone jack into my car stereo but now I've got an Phone 8 and it doesn't have a headphone jack, only lightning...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Random music keeps playing when listening to album

PlanFreeCountryUnited KingdomDeviceiPhone 6Operating SystemiOS 12.2My Question or IssueWhen I select an album on the mobile app it keeps playing random unrelated songs I don’t listen to, it does this after 1 song from the album is played or sometimes...

  • Visitor
  • Plan Free Country United Kingdom Device iPhone 6 Operating System iOS 12.2 My Question or Issue When I select an album on the mobile app it keeps playing random unrelated songs I don’t liste...
  • Loxer
  • Community Legend
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes