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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45717 Views
  • 15 replies
  • 36 likes
  • 45717 Views
  • 15 replies
  • 36 likes

Podcasts keep going back to the same older podcast after each podcast finishes

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 13.1.2 My Question or IssueI'm currently listening to the SuperMegaCast around ep52, after i finish each podcast it goes back to ep31, then ep5, every single time. I've tried setting them to unpla...

  • Visitor
  •       Plan Premium Country US Device iPhone X Operating System iOS 13.1.2   My Question or Issue I'm currently listening to the SuperMegaCast around ep52, after i fin...
  • 380 Views
  • 0 replies
  • 0 likes
  • Podcasts
  • 380 Views
  • 0 replies
  • 0 likes

[Apple TV] Audio AirPlay after sleep/wake up

PlanPremiumCountryFranceDeviceApple TV 4KOperating SystemtvOS 13 My Question or IssueIf the current audio output route is an AirPlay speaker, then after a sleep/wake up of the device the audio output is on TV speaker although the AirPlay speaker is s...

  • Visitor
  • Plan Premium Country France Device Apple TV 4K Operating System tvOS 13   My Question or Issue If the current audio output route is an AirPlay speaker, then after a sleep/wake up of th...
  • 714 Views
  • 0 replies
  • 1 likes
  • 714 Views
  • 0 replies
  • 1 likes

Apple TV App : choose speakers

Plan : PremiumCountry : France DeviceApple TV 4KOperating SystemTV OS13 Hi all.First of all excuse me for my english....I Am so Glad that Spotify launch the App for the Apple TV.Navigate between my playlists and albums directly on the Television is a...

  • Regular
  • Plan : Premium Country : France   Device Apple TV 4K Operating System TV OS13   Hi all. First of all excuse me for my english.... I Am so Glad that Spotify launch the App...
  • 688 Views
  • 0 replies
  • 2 likes
  • AppleTV
    TVOS13
  • 688 Views
  • 0 replies
  • 2 likes

Syncing music from iTunes on my computer to my iPhone (MP3 files)

Plan: PremiumCountry: USA Device: iPhone XS Max and MacBook Pro (late 2013)Operating System: iOS 13.1Using the newest versions of Spotify on my Macbook Pro and iPhone This has been bothering me for years now, so I've refrained from even trying to eve...

  • Music Fan
  • Plan: Premium Country: USA   Device: iPhone XS Max and MacBook Pro (late 2013) Operating System: iOS 13.1 Using the newest versions of Spotify on my Macbook Pro and iPhone   This has...
  • 730 Views
  • 0 replies
  • 2 likes
  • 730 Views
  • 0 replies
  • 2 likes

No album artwork in offline mode

So I've been using Spotify since last February. The app had a problem, but was solved in patch 2.1. The problem was that album covers didn't show up in offline mode. But since September(!!!), I get this bug again, every time i want to use spotify in ...

  • Newbie
  • So I've been using Spotify since last February. The app had a problem, but was solved in patch 2.1. The problem was that album covers didn't show up in offline mode. But since September(!!!), I get t...
  • Mahirishi
  • Casual Listener
  • 2787 Views
  • 5 replies
  • 5 likes
  • Album Cover
    Offline listening
  • 2787 Views
  • 5 replies
  • 5 likes

Spotify can’t share music on instagram

PremiumCountry netherlandsphone iphone 8 plusOperating System. (iOS 13.2) My Question or IssueI updated my phone I can't share my music to instagram. I tried to intall the apps again but it didn't worl out

  • Visitor
  •     Premium Country netherlands phone iphone 8 plus Operating System. (iOS 13.2)   My Question or Issue I updated my phone I can't share my music to instagram. I tried to intal...
  • Loxer
  • Community Legend
  • 849 Views
  • 1 replies
  • 1 likes
  • 849 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't share song through instagram stories

PlanPremium CountryParaguay DeviceiPhone XSOperating SystemiOS 13.1Instagram Version112Spotify version8.5.23 The issue is that i cant share any song, monday everything was ok, then stop working, i tried to reinstall both apps, restart the smartphone,...

  • Casual Listener
  • Plan Premium   Country Paraguay   Device iPhone XS Operating System iOS 13.1 Instagram Version 112 Spotify version 8.5.23   The issue is that i cant share any song, mond...
  • daskun
  • Casual Listener
  • 1525 Views
  • 2 replies
  • 1 likes
  • 1525 Views
  • 2 replies
  • 1 likes

Solved!! Disconecting headphones pauses spotify on desktop

Hi, today I've noticed a curious bug. I came to work with Spotify playing to my AirPods. I've opened the desktop computer, launches Spotify there, on the dekstop app switched the device to desktop and then I've took the AirPods from my ears. This cau...

  • Casual Listener
  • Hi, today I've noticed a curious bug. I came to work with Spotify playing to my AirPods. I've opened the desktop computer, launches Spotify there, on the dekstop app switched the device to desktop an...
  • andrewvaca
  • Casual Listener
  • 2696 Views
  • 2 replies
  • 0 likes
  • 2696 Views
  • 2 replies
  • 0 likes

Airplane Mode context menu crash

PlanFree/PremiumCountry DeviceiPhone X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 12.4.1My Question or IssueRepro:0. Make sure you have at least one downloaded album.1. Go into airplan...

  • Regular
  • Plan Free/Premium Country   Device iPhone X (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 12.4.1 My Question or ...
  • Loxer
  • Community Legend
  • 1058 Views
  • 1 replies
  • 0 likes
  • 1058 Views
  • 1 replies
  • 0 likes

Lyrics Setting Missing

After signing up for Premium the toggle option to see available Lyrics / Behind the Lyrics is missing. I have deleted and reinstalled the app, deleted the cache, and I'm on the latest version of iOS. Yes, I realize lyrics is not available for every s...

  • Visitor
  • After signing up for Premium the toggle option to see available Lyrics / Behind the Lyrics is missing.    I have deleted and reinstalled the app, deleted the cache, and I'm on the latest ...
  • Loxer
  • Community Legend
  • 3063 Views
  • 1 replies
  • 0 likes
  • 3063 Views
  • 1 replies
  • 0 likes

Solved!! INSTAGRAM STORY SHARE PROBLEM

Hi Everbody!I want share story on Instagram but I can't because have a error on picture.This error says "Ops we cant share on instagram stories please try again later." How can I fix this bug need your help thanksI use spotify version 8.5.26 PlanPrem...

9CBB0F75-3F05-4174-979F-CEF77A316DF8.png
  • Visitor
  • Hi Everbody! I want share story on Instagram but I can't because have a error on picture.This error says "Ops we cant share on instagram stories please try again later." How can I fix this bug need ...
  • Loxer
  • Community Legend
  • 1551 Views
  • 1 replies
  • 1 likes
  • 1551 Views
  • 1 replies
  • 1 likes

Solved!! I've been getting an error message when I try to share my music via Ig story

Every time I try to share my spotify music through my Instagram story it gives me the following error: "Sorry, we couldn't share to Instagram Stories, try again later" PlanPremiumCountryUSA Device(iPhone XS Max)Operating System(IOS 13.1.2) My Questio...

  • Newbie
  • Every time I try to share my spotify music through my Instagram story it gives me the following error: "Sorry, we couldn't share to Instagram Stories, try again later"  Plan Premium Country ...
  • Loxer
  • Community Legend
  • 1638 Views
  • 1 replies
  • 2 likes
  • 1638 Views
  • 1 replies
  • 2 likes

Solved!! Can‘t share anything on instagram!!!

PlanPremiumCountry Device(iPhone xs)ios13 can't share anything on instagram. Gets the error to try it later! Have already done everything explained on the forum. Nothing worked!

  • Casual Listener
  • Plan Premium Country   Device (iPhone xs) ios13   can't share anything on instagram. Gets the error to try it later! Have already done everything explained on the forum. Nothing wor...
  • Loxer
  • Community Legend
  • 1136 Views
  • 1 replies
  • 3 likes
  • 1136 Views
  • 1 replies
  • 3 likes

problem with syncing music from computer to ios device

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 1.13.2 My Question or Issuefor the past couple weeks i have been unable to sync from my windows 10 pc to my iphone 8. I have been seeing other people with similar problems on the forums and it lo...

  • Regular
  •   Plan Premium Country USA Device iPhone 8 Operating System iOS 1.13.2   My Question or Issue for the past couple weeks i have been unable to sync from my windows 10 pc to my iph...
  • Jacob
  • Community Legend
  • 1743 Views
  • 5 replies
  • 0 likes
  • 1743 Views
  • 5 replies
  • 0 likes

Solved!! Local Files Not Syncing

Plan:Premium Country:USA Device:iPhone 6 I have the local files on my computer (Mac) and they're in a playlist. But when I go to my phone to try to sync it (both on the same wifi) the local file isn't there. I tried putting it in a playlist by itself...

  • Casual Listener
  • Plan: Premium   Country: USA   Device: iPhone 6   I have the local files on my computer (Mac) and they're in a playlist. But when I go to my phone to try to sync it (both on t...
  • Jacob
  • Community Legend
  • 1646 Views
  • 2 replies
  • 0 likes
  • 1646 Views
  • 2 replies
  • 0 likes

Superuser Contribution Battery drain

PlanPremiumCountryUK DeviceiPhone 6sOperating SystemLatest iOS update My Question or IssueLately my Spotify App seems to be consuming an extreme amount of battery - I’m seeing 50-85% of my battery usage being drained by spotify, with only few mins of...

  • Casual Listener
  • Plan Premium Country UK   Device iPhone 6s Operating System Latest iOS update   My Question or Issue Lately my Spotify App seems to be consuming an extreme amount of battery - I’...
  • Petya
  • Community Legend
  • 2577 Views
  • 4 replies
  • 0 likes
  • battery
    drain
    iOS
  • 2577 Views
  • 4 replies
  • 0 likes

Yamaha Spotify Connect speakers not visible since IOS 13

PlanPremiumCountryNetherlandsDeviceiPhone 8Operating SystemiOS13 My Question or IssueSince I installed iOS13 on my iPhone 8, I can no longer see my Yamaha speakers with Spotify Connect. If I try selecting them from a windows PC with the windows Spoti...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 8 Operating System iOS13   My Question or Issue Since I installed iOS13 on my iPhone 8, I can no longer see my Yamaha speakers with Spoti...
  • PanicFR
  • Visitor
  • 1392 Views
  • 9 replies
  • 4 likes
  • 1392 Views
  • 9 replies
  • 4 likes

Spotify mobile radio not working

PlanPremiumDeviceiPhone XROperating SystemiOS 13 This happens whenever I start or use a radio based on one of the playlists I have created. When I try to like or dislike a song in the radio, the black box comes up in the middle of the screen with the...

  • Visitor
  • Plan Premium Device iPhone XR Operating System iOS 13   This happens whenever I start or use a radio based on one of the playlists I have created. When I try to like or dislike a song in ...
  • eltoch
  • Composer
  • 1056 Views
  • 1 replies
  • 3 likes
  • 1056 Views
  • 1 replies
  • 3 likes

New Bug with Spotify connect

PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueWhen I use Spotify connect to cast to Roku or the desktop app, it still makes me shuffle unless I use the other device to control the music. This has been happening since the...

  • Casual Listener
  • Plan Free Country US Device iPhone 7 Operating System iOS 12.4   My Question or Issue When I use Spotify connect to cast to Roku or  the desktop app, it still makes me shuffle unl...
  • lance_374
  • Casual Listener
  • 747 Views
  • 1 replies
  • 1 likes
  • 747 Views
  • 1 replies
  • 1 likes

I Can't Download Spotify on my Iphone

PlanPremiumCountryBrazilDeviceIphone 4Operating SystemiOS 9.3.6/Windows 10 My Question or IssueI cannot download it on the App Store simply because it requires iOS 10 or superior. I have researched the issue and found that I can download/purchase Spo...

  • Visitor
  • Plan Premium Country Brazil Device Iphone 4 Operating System iOS 9.3.6/Windows 10   My Question or Issue I cannot download it on the App Store simply because it requires iOS 10 or supe...
  • Loxer
  • Community Legend
  • 1332 Views
  • 1 replies
  • 0 likes
  • 1332 Views
  • 1 replies
  • 0 likes