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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42521 Views
  • 15 replies
  • 36 likes
  • 42521 Views
  • 15 replies
  • 36 likes

Local Files album cover not showing up anymore

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 I’ve been using Local Files for a long time. Yesterday I uploaded a bunch of albums and EPs to my Local Files folder (from my computer, an HP Laptop on Windows 10) and they all syn...

  • Regular
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   I’ve been using Local Files for a long time. Yesterday I uploaded a bunch of albums and EPs to my Local Fi...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Podcasts can no longer be Queue'd

[Premium][iPhone 7 plus][iOS 12.2][Spotify version 8.5.3.784]Prior to a few weeks ago I could add podcasts to my play queue, and did so happily before I started every long morning drive. Now, I can go through all the steps (find the podcast, click on...

  • Casual Listener
  • [Premium][iPhone 7 plus][iOS 12.2][Spotify version 8.5.3.784] Prior to a few weeks ago I could add podcasts to my play queue, and did so happily before I started every long morning drive.  Now,...
  • kthearling
  • Newbie
  • 1476 Views
  • 1 replies
  • 8 likes
  • 1476 Views
  • 1 replies
  • 8 likes

download and/or playlist status of a song

PlanPremiumCountryGermany DeviceiPhone XsOperating SystemiOS 12.4 My Question or IssueWhen showing a whole album, there is the little symbol which indicates if a song is already downloaded or contained in a playlist. This feature would be really help...

  • Casual Listener
  • Plan Premium Country Germany   Device iPhone Xs Operating System iOS 12.4   My Question or Issue When showing a whole album, there is the little symbol which indicates if a song ...
  • Loxer
  • Community Legend
  • 446 Views
  • 1 replies
  • 1 likes
  • search playlists download status
  • 446 Views
  • 1 replies
  • 1 likes

Can't View Downloaded Albums Without Strong Connection

I have the premium version of Spotify on an iPhone 7 and listen to downloaded albums. When my internet connection is weak and I go to view an album track list from my Library, the Spotify app will display the album as loading until a strong internet ...

  • Visitor
  • I have the premium version of Spotify on an iPhone 7 and listen to downloaded albums.   When my internet connection is weak and I go to view an album track list from my Library, the Spotify ap...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

Viewing a Waiting list from a podcast playing

So I don’t know if it’s a iOS problem but I’m surprised nobody changed that yet. so when I’m playing a song and pop it up so I can see the cover, then I can push the “...” and see and edit my waitlist of tracks being played next. however - and this i...

  • Casual Listener
  • So I don’t know if it’s a iOS problem but I’m surprised nobody changed that yet.   so when I’m playing a song and pop it up so I can see the cover, then I can push the “...” and see and edit m...
  • Jansensk
  • Casual Listener
  • 613 Views
  • 1 replies
  • 0 likes
  • Waitlist podcast
  • 613 Views
  • 1 replies
  • 0 likes

Permanent “Spotify is currently set to offline” message

It shows it’s offline with no internet even though I have unlimited data and great WiFi please help

  • Visitor
  • It shows it’s offline with no internet even though I have unlimited data and great WiFi please help      
  • Loxer
  • Community Legend
  • 8550 Views
  • 1 replies
  • 0 likes
  • 8550 Views
  • 1 replies
  • 0 likes

Not posible to reach filter function on IPhone XR

Plan:Premium Country:Norway Device:IPhone XR Operating System:iOS12 My Question or Issue:It is not posible to reach/access filter function on IPhone XRFilter for search and filter with burger bar to sort playlist is behind other stuff

  • Music Fan
  • Plan: Premium   Country: Norway   Device: IPhone XR   Operating System: iOS12   My Question or Issue: It is not posible to reach/access filter function on IPhone XR ...
  • Loxer
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Playlist is not playing the playlist that was selected

PlanPremium (but not this account, long story)DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueOkay. This is my third time writing this as it keeps deleting. My spotify keeps insisting on playing a playlist I haven’t selected to play. For e...

  • Casual Listener
  •   Plan Premium (but not this account, long story) Device iPhone 7 Operating System iOS 12.4   My Question or Issue Okay. This is my third time writing this as it keeps deleting. &...
  • Kaceyg16
  • Casual Listener
  • 2796 Views
  • 2 replies
  • 0 likes
  • 2796 Views
  • 2 replies
  • 0 likes

How to resync an iPhone after deleting from device list

I have been having an issue where songs I download aren't showing up in my songs list. So I updated the app (using an iPhone) and then deleted the device from the list, assuming it would resync and fix the issue there. Now I can't figure out how to r...

  • Casual Listener
  • I have been having an issue where songs I download aren't showing up in my songs list. So I updated the app (using an iPhone) and then deleted the device from the list, assuming it would resync and f...
  • Adam1985
  • Casual Listener
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Spotify mistakenly creates new offline device ids causing all downloads to be deleted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've tried the suggestion from Spotify to delete all offline devices. You mention that a "fil...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've tr...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Podcast in French (not only in English)

Hi there, Can you please add french podcast because it's only in English right now. And please we want the new menu bar too. Thank you

  • Newbie
  • Hi there,   Can you please add french podcast because it's only in English right now.  And please we want the new menu bar too.   Thank you 🙂
  • Twidyze
  • Regular
  • 1922 Views
  • 2 replies
  • 3 likes
  • 1922 Views
  • 2 replies
  • 3 likes

Comment supprimer une playlist/ How can I delete a playlist?

PlanPremiumCountryFrance DeviceiPhone 7 PlusOperating SystemiOS 13 My Question or IssueBonjour la communauté/ Hello the community. J'ai besoin d'aide concernant une question que je n'arrive pas a resoudre par moi même; Comment surpprimer une playlist...

  • Regular
  • Plan Premium Country France   Device iPhone 7 Plus Operating System iOS 13   My Question or Issue Bonjour la communauté/ Hello the community.   J'ai besoin d'aide concerna...
  • 1044 Views
  • 0 replies
  • 2 likes
  • 1044 Views
  • 0 replies
  • 2 likes

cant open link on this device

PlanPremiumCountry GRDeviceiPhone 4Operating SystemiOS 7.1.2 up to date for this older phone My Question or IssueDidnt have this problem before, over the past few days spotify will only open playlists i have in my library and no new ones. It says can...

  • Newbie
  • Plan Premium Country GR Device iPhone 4 Operating System iOS 7.1.2  up to date for this older phone   My Question or Issue Didnt have this problem before, over the past few days ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Home screen showing only recently played list. Nothing else.

PlanPremiumCountryIndia DeviceiPhone8Operating SystemiOS 12.3.1 My Question or IssueI can only see recently played on Home page. Nothing else. Already tried restarting device, reinstall, re login.

  • Visitor
  • Plan Premium Country India   Device iPhone8 Operating System iOS 12.3.1   My Question or Issue I can only see recently played on Home page. Nothing else. Already tried restarting...
  • Loxer
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

queue is BROKEN

I am trying to play an album, a playlist, anything other than the queue! no matter what I do it plays the first song I choose then goes to the queue. The queue is infinite and I cant clear it! HOW DO I CLEAR IT WITHOUT CLICKING A MILLION TIMES???

  • Visitor
  • I am trying to play an album, a playlist, anything other than the queue! no matter what I do it plays the first song I choose then goes to the queue. The queue is infinite and I cant clear it! HOW DO...
  • DanifC
  • Composer
  • 1603 Views
  • 1 replies
  • 3 likes
  • 1603 Views
  • 1 replies
  • 3 likes

voice notes problem

PlanPremiumCountryItalyDeviceiPhone XOperating SystemiOS 12.3.1App Version8.5.7.601My Question or IssueWhen I try to listen a voice note in WhatsApp (or similar apps), the music stops, the audio from WhatsApp starts paying and gets immediately killed...

  • Newbie
  • Plan Premium Country Italy Device iPhone X Operating System iOS 12.3.1 App Version 8.5.7.601 My Question or Issue When I try to listen a voice note in WhatsApp (or similar apps), the music...
  • 12167953981
  • Visitor
  • 2321 Views
  • 3 replies
  • 5 likes
  • 2321 Views
  • 3 replies
  • 5 likes

Solved!! The Hidden song playlist is gone.

PlanFreeCountry DeviceiPhone Operating System(IOS 12.4) My Question or IssueI was listening through my liked song playlist when I accidentally hit the hide song button. When trying to unhide the song I clicked on the song and found no unhide option. ...

  • Casual Listener
  •   Plan Free Country   Device iPhone  Operating System (IOS 12.4)   My Question or Issue I was listening through my liked song playlist when I accidentally hit the hide ...
  • Andrew_w3st
  • Casual Listener
  • 2776 Views
  • 3 replies
  • 0 likes
  • 2776 Views
  • 3 replies
  • 0 likes

Albums in my library are not found via search

This issue is present both on my up-to-date iphone 7 and macbook air. Both are connected to my premium spotify subscription. I am in the US. Hi all, I am an avid music listener, and prefer to listen to originals rather than remasters whenever possibl...

  • Visitor
  • This issue is present both on my up-to-date iphone 7 and macbook air. Both are connected to my premium spotify subscription. I am in the US.    Hi all,   I am an avid music listene...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Spotify preventing other applications to play sound or use the mic

Device: iPhone XSiOS: 12.2Spotify version: 8.5.17.713 My Question or IssueSometimes I leave Spotify app to play something else but I can't. On Facebook, for instance, I try playing a video but it automatically stops after a very short period of time ...

  • Regular
  • Device: iPhone XS iOS: 12.2 Spotify version: 8.5.17.713   My Question or Issue Sometimes I leave Spotify app to play something else but I can't. On Facebook, for instance, I try playing a v...
  • Russy_t
  • Casual Listener
  • 907 Views
  • 3 replies
  • 0 likes
  • 907 Views
  • 3 replies
  • 0 likes

Constant Skipping and Pausing

DeviceIphone XOperating SystemiOS 12.3.1 I've been looking around but haven't found a suitable solution for the following:I purchased Sennheiser CX 5.00i - In-ear headphones a while ago, but while listening to Spotify the music constantly pauses, ski...

  • Casual Listener
  • Device Iphone X Operating System iOS 12.3.1   I've been looking around but haven't found a suitable solution for the following: I purchased Sennheiser CX 5.00i - In-ear headphones a while ...
  • debww1969
  • Newbie
  • 963 Views
  • 3 replies
  • 0 likes
  • 963 Views
  • 3 replies
  • 0 likes