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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45495 Views
  • 15 replies
  • 36 likes
  • 45495 Views
  • 15 replies
  • 36 likes

Spotify causing media in other apps to pause and rendering siri useless

PlanPremiumCountryUnited States DeviceiPhone XROperating SystemLatest, iOS 12.4 My issueI recently switched back to spotify after not using it for years and I immediately began having issues with siri not working and videos in other apps constantly p...

  • Visitor
  • Plan Premium Country United States   Device iPhone XR Operating System Latest, iOS 12.4   My issue I recently switched back to spotify after not using it for years and I immediat...
  • 447 Views
  • 0 replies
  • 0 likes
  • pause
    Siri
    video
  • 447 Views
  • 0 replies
  • 0 likes

iOS can’t view all songs

HelloNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryuae Device(iPhone 8Operating System(iOS 10 My Question or Issue I am am unable to see all my downloaded songs...

  • Visitor
  • HelloNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country uae   Device (iPhone 8 Operating System ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

When disconnecting a Bluetooth device, Spotify acts up

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 12.3.1My Question or IssueWhen I disconnect my Bluetooth speakers (UE Mini Boom, 1st generation), Spotify stays on my lock screen, pretending it is playing music (pause button is shown) while...

  • Music Fan
  • Plan Premium Country Germany Device iPhone X Operating System iOS 12.3.1 My Question or Issue When I disconnect my Bluetooth speakers (UE Mini Boom, 1st generation), Spotify stays on my lock...
  • 628 Views
  • 0 replies
  • 0 likes
  • bluetooth
    bug
    iOS
    lock screen
    Now playing
  • 628 Views
  • 0 replies
  • 0 likes

Spotify is being weird!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuefor a while now, my Spotify has been acting weird and I’ve started listening to my podcasts o...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue for a w...
  • 814 Views
  • 0 replies
  • 0 likes
  • 814 Views
  • 0 replies
  • 0 likes

Solved!! Beta Equalizer ?

I was cleaning my iphone today (just rubbing it over) while spotify was open and somehow brought up an equalizer, allowing at least 7 or 8 frequency adjustments. For the life of me, i have no idea what i did, or what gesture brought it up, it was on ...

  • Music Fan
  • I was cleaning my iphone today (just rubbing it over) while spotify was open and somehow brought up an equalizer, allowing at least 7 or 8 frequency adjustments.   For the life of me, i have...
  • user-removed
  • Not applicable
  • 53692 Views
  • 116 replies
  • 0 likes
  • 53692 Views
  • 116 replies
  • 0 likes

Deleting albums from library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don’t understand why in the **bleep** I am unable to delete albums from my library. The sol...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I don’t...
  • Billy-J
  • Spotify Star
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Solved!! iOS 13 public beta Spotify bug

PlanPremium CountryAmerica DeviceiPhone XS MAXOperating SystemiOS 13 public beta My Question or IssueHome, Search, and your library is colliding with the icons

  • Roadie
  •   Plan Premium   Country America  Device iPhone XS MAX Operating System iOS 13  public beta    My Question or Issue Home, Search, and your library is c...
  • Billy-J
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Trouble with Spotify connect on Yamaha.

PlanPremiumIsrael DeviceIphone x Operating SystemIos 12.1 .4 My Question or Issue Try to connect to my Yamaha RX-V681 with Spotify connect but can’t find it in the Device menu.it works only with airplay

  • Newbie
  • Plan Premium Israel   Device Iphone x   Operating System Ios 12.1 .4   My Question or Issue  Try to connect to my Yamaha RX-V681 with Spotify connect but can’t find it ...
  • jabbajon
  • Visitor
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Music playback via Apple Watch

PlanPremiumCountry CanadaDeviceIPhone 7Operating SystemiOS 12 My Question or Issue Hi!I have an issue with apple watch playback while connected to my car radio using bluetoothWhen the apple watch app originally launched, I could easily make the music...

  • Casual Listener
  • Plan Premium Country  Canada Device IPhone 7 Operating System iOS 12   My Question or Issue  Hi! I have an issue with apple watch playback while connected to my car radio us...
  • Bergy218
  • Casual Listener
  • 776 Views
  • 1 replies
  • 1 likes
  • 776 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Explicit albums removed?

Country UKDevice iPhone 6S I have noticed that one album in particular has had the explicit version removed in place of an edited version. Namely the 50 Cent album Get Rich or Die Tryin' (Not the soundtrack), which was in regular rotation during my g...

  • Casual Listener
  • Country UK Device iPhone 6S   I have noticed that one album in particular has had the explicit version removed in place of an edited version.   Namely the 50 Cent album Get Rich o...
  • owen243
  • Visitor
  • 11811 Views
  • 15 replies
  • 8 likes
  • 50 Cent
    edited
    Explcit
    Get Rich or Die Tryin'
    GRODT
    Removal
    uk
  • 11811 Views
  • 15 replies
  • 8 likes

app crashing, glitching songs, etc

PlanPremiumCountryUK, currently visiting Morocco DeviceiPhone SEOperating SystemiOS 12.3 My Question or Issuestarted last week with some of my songs not playing. all songs were definitely already downloaded, and had been fine before. then i had issue...

  • Casual Listener
  • Plan Premium Country UK, currently visiting Morocco  Device iPhone SE Operating System iOS 12.3   My Question or Issue started last week with some of my songs not playing. all son...
  • 611 Views
  • 0 replies
  • 0 likes
  • cutting out
    downloads
    no playback
    skipping
  • 611 Views
  • 0 replies
  • 0 likes

Music stops all the time!

Hi, I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is locked. I don’t know if this is because of the touchscreen tha...

  • Visitor
  • Hi,   I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is lo...
  • avarni
  • Casual Listener
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Playlists / App ideas

PlanFree/PremiumCountryUkDevice(iPhone 6s)Operating System(iOS 12.) The search in playlists don’t seem to work properly (type artist or song & don’t find em ?) How about having the option to organise the order of your playlists ?Also be real cool & h...

  • Regular
  • Plan Free/Premium Country Uk Device (iPhone 6s) Operating System (iOS 12.)   The search in playlists don’t seem to work properly (type artist or song & don’t find em ?)   How...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 385 Views
  • 1 replies
  • 0 likes

Daily Mix Not Updating

PlanFreeCountryUSDeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueFor about two to three months now, my Daily Mixes have not updated at all. As someone who relies on the Free plan, I like to have the ability to have daily-changing songs ...

  • Newbie
  • Plan Free Country US Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue For about two to three months now, my Daily Mixes have not updated at all. As someone who relie...
  • Emilia_8
  • Community Legend
  • 5511 Views
  • 4 replies
  • 1 likes
  • 5511 Views
  • 4 replies
  • 1 likes

iPhone XS Max Battery Drain, Alarms completely silenced, Ring/Silent switch not honored with calls

OK so I recently purchased an iPhone XS Max and absolutely love it. I've been having some weird issues and have narrowed it down to spotify causing them. Problems only happen after about 2-3 days since restarting my phone which obviously doesn't auto...

  • Visitor
  • OK so I recently purchased an iPhone XS Max and absolutely love it. I've been having some weird issues and have narrowed it down to spotify causing them.   Problems only happen after about 2-3...
  • Marizzi
  • Casual Listener
  • 1532 Views
  • 3 replies
  • 1 likes
  • Alarms
    battery
    drain
    performance
    silent
  • 1532 Views
  • 3 replies
  • 1 likes

Solved!! iOS 13 beta 4 breaks Spotify Now playing

PlanPremiumCountryUSDevice(iPhone XsOperating SystemiOS 13 beta 4 My Question or IssueAfter the beta 4 update, CarPlay refuses to show Spotify Now Playing screens. You can get into the app, but you can't see song level navigation or cover art. Reboot...

  • Casual Listener
  •   Plan Premium Country US Device (iPhone Xs Operating System iOS 13 beta 4   My Question or Issue After the beta 4 update, CarPlay refuses to show Spotify Now Playing screens. Yo...
  • bennutt
  • Casual Listener
  • 1775 Views
  • 3 replies
  • 0 likes
  • 1775 Views
  • 3 replies
  • 0 likes

iOS Car Mode - mark 3rd party blueetoth receivers as Car

I use Spotify Premium on iOS in my car connected to a Bluetooth receiver (Anker Soundsync A3352). I would like to mark it as my car Bluetooth connection so car view automatically turns on when I connect to this bluetooth receiver. Best Regards and th...

  • Casual Listener
  • I use Spotify Premium on iOS in my car connected to a Bluetooth receiver (Anker Soundsync A3352). I would like to mark it as my car Bluetooth connection so car view automatically turns on when I conn...
  • BudSpencer95
  • Casual Listener
  • 1234 Views
  • 2 replies
  • 2 likes
  • bluetooth
    car mode
    car view
    iOS
  • 1234 Views
  • 2 replies
  • 2 likes

ANY way to move a playlist?

I’m unfortunately away from my Windows laptop for 2 weeks. I need to move a playlist. Is there ANY alternative? I have access to an iPad and iPhone and Bluetooth keyboard, and I’ve been able to edit photos, videos, write code, do full development, an...

  • Roadie
  • I’m unfortunately away from my Windows laptop for 2 weeks. I need to move a playlist. Is there ANY alternative? I have access to an iPad and iPhone and Bluetooth keyboard, and I’ve been able to edit ...
  • MattSuda
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Artist in my songs

before I in my saved songs I was looking for an artist and when they selected it, only songs of that artist were heard in my songs and now I can only play one or I have to put them in the rowHow can i do to listen one artist in my saved songs

  • Newbie
  • before I in my saved songs I was looking for an artist and when they selected it, only songs of that artist were heard in my songs and now I can only play one or I have to put them in the row How ca...
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 1 likes
  • 340 Views
  • 1 replies
  • 1 likes

Solved!! Where is the "songs" option in my music library?

PlanPremiumCountryUSDeviceiphone XSOperating SystemiOSwhatever My Question or IssueI updated my app yesterday and now the "songs" tab in my music library is gone. I want to know how to see all of my songs at once. There is only "Playlists", "Artists"...

  • Music Fan
  • Plan Premium Country US Device iphone XS Operating System iOSwhatever   My Question or Issue I updated my app yesterday and now the "songs" tab in my music library is gone. I want to k...
  • MattSuda
  • Spotify Star
  • 721 Views
  • 1 replies
  • 1 likes
  • 721 Views
  • 1 replies
  • 1 likes