Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
246511 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
131675 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
456271 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
309946 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Free PlanUnited States iPhone6 iOS 11.3.1 Spotify will lock when an ad comes up. 90% of the ads received by my device are unable to playback due to location is the error. Then it won't push through, I have to shut down Spotify and restart. I have tri...
Free Plan United States iPhone6 iOS 11.3.1 Spotify will lock when an ad comes up. 90% of the ads received by my device are unable to playback due t...
Casual Listener
1454 Views
1 replies
1 likes
PlanPremiumCountryUS DeviceiPhone 11 ProOperating SystemIOS 13.3 My Question or IssueFor many artist pages (eg “Porcupine Tree”), clicking on the About text excerpt opens the About page, but no text appears (only photos).
Plan Premium Country US Device iPhone 11 Pro Operating System IOS 13.3 My Question or Issue For many artist pages (eg “Porcupine Tree”), clicking on the About text excerpt op...
Roadie
906 Views
1 replies
0 likes
Hi, Spotify connect does not connect any longer to my Bose Soundbar 700. Airplay works, but not spotify connect.Have uninstalled bose app, spotify but no help.It says that spotify connect is not active on that device. PlanPremiumCountryswedenDevicema...
Hi, Spotify connect does not connect any longer to my Bose Soundbar 700. Airplay works, but not spotify connect. Have uninstalled bose app, spotify but no help. It says that spotify connect is not ...
Casual Listener
4234 Views
6 replies
3 likes
I have premium and use on my phone. I don't know if this is a bug, but my playlist of over 4,000 songs doesn't seem to play songs randomly with shuffle is on. I started noticing this recently and documented which songs were being played. It's the sam...
I have premium and use on my phone. I don't know if this is a bug, but my playlist of over 4,000 songs doesn't seem to play songs randomly with shuffle is on. I started noticing this recently and doc...
Spotify Legend
2159 Views
3 replies
0 likes
So I don't know if this is all devices, or just iOS. But the ads are troublesome. I wonder why it is that Spotify ads always disrupt the pleasure of listening to music, but they do for me on every device. Recently, ads on my iOS device experience a n...
So I don't know if this is all devices, or just iOS. But the ads are troublesome. I wonder why it is that Spotify ads always disrupt the pleasure of listening to music, but they do for me on every de...
Roadie
1677 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 5c)Operating System(iOS 10) My Question or IssueI may have 1 or two songs saved from one album and when I download them through the album it downloads all the songs even if they aren't saved.
Plan Premium Country UK Device (iPhone 5c) Operating System (iOS 10) My Question or Issue I may have 1 or two songs saved from one album and when I download them through the album it...
Music Fan
7947 Views
6 replies
1 likes
PlanPremiumCountrySwedenDeviceIphone 11 proOperating Systemios13 My Question or IssueI have followed your instructions exactly but I cant get my local files to my iphone. I have done it before. But now it doesnt work. I have reinstalled both my deskt...
Plan Premium Country Sweden Device Iphone 11 pro Operating System ios13 My Question or Issue I have followed your instructions exactly but I cant get my local files to my iph...
Composer
1183 Views
1 replies
0 likes
Plan - PremiumCountry - USDevice - iPhone X, Macbook Air (Retina, 13-inch, 2019)Operating System - IOS 13, macOS Catalina Hello, Spotify community. I have been troubleshooting my problem for a week now and have had no success. I have 16 songs downloa...
Plan - Premium Country - US Device - iPhone X, Macbook Air (Retina, 13-inch, 2019) Operating System - IOS 13, macOS Catalina Hello, Spotify community. I have been troubleshooting my probl...
641 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceiPhone 6Operating SystemWindows 10 My Question or IssueI have local songs imported in Spotify on my laptop. They are shown in a playlist and I can play them on my laptop. However, when I open the app (usage of same wifi...
Plan Premium Country Germany Device iPhone 6 Operating System Windows 10 My Question or Issue I have local songs imported in Spotify on my laptop. They are shown in a playlist and I ...
Visitor
6097 Views
13 replies
0 likes
Is this happening to anybody else too? About a month ago the "Edit" button disappeared on playlists and I have to use my laptop to change anything. *I've already been talking to a Spotify rep for a few weeks about this problem and they have no idea w...
Is this happening to anybody else too? About a month ago the "Edit" button disappeared on playlists and I have to use my laptop to change anything. *I've already been talking to a S...
Roadie
5780 Views
9 replies
1 likes
Plan-PremiumCountry-USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)-iPhone XR, iOS 13.1.3 When adjusting the volume while connected to my "Awesome New TV" nothing happens. My device...
Plan -Premium Country -USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) -iPhone XR, iOS 13.1.3 Whe...
Composer
1552 Views
4 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiphone 11Operating SystemiOS 13 My Question or IssueI am having bizarre issues with a few albums/songs no longer playing on my phone. I believe the issue is relating to them having been saved as albums I purchased...
Plan Premium Country United States Device iphone 11 Operating System iOS 13 My Question or Issue I am having bizarre issues with a few albums/songs no longer playing on my phone. I b...
1098 Views
0 replies
0 likes
Bug: Album metadata (album art and track names) do not load for downloaded content when device has no wi-fi and poor LTE connectivity. Workaround: Turn airplane mode on to force loading metadata from locally stored content Proposed fix: if content is...
Bug: Album metadata (album art and track names) do not load for downloaded content when device has no wi-fi and poor LTE connectivity. Workaround: Turn airplane mode on to force loadin...
745 Views
0 replies
0 likes
I am an iphone X user, IOS 11.2.2, and every time I receive a notification spotify stops or pauses the song. But most annoying anytime I enter snapchat the song pauses as well.
I am an iphone X user, IOS 11.2.2, and every time I receive a notification spotify stops or pauses the song. But most annoying anytime I enter snapchat the song pauses as well.
Visitor
2992 Views
3 replies
1 likes
None of the banners in the ‚Premium‘ section of the app can be tapped in order to select one of the Premium plans. PlanFreeCountryGermany DeviceiPhone 8 Operating SystemiOS 13.1.3 App Version 8.5.30.635 Different issue: .jpeg attachments are not supp...
None of the banners in the ‚Premium‘ section of the app can be tapped in order to select one of the Premium plans. Plan Free Country Germany Device iPhone ...
Casual Listener
3357 Views
5 replies
0 likes
Set your "Liked" playlist to download offline. This way anything you like will automatically be fed to the playlist and saved offline. You can save an entire album and unlike one single song and it will be removed from the offline album. Granted this...
Set your "Liked" playlist to download offline. This way anything you like will automatically be fed to the playlist and saved offline. You can save an entire album and unlike one single song and it w...
1204 Views
0 replies
0 likes
I'm thinking of dumping Spotify as the volume is so low on my iPhone with headphones that I have to have it on maximum
I'm thinking of dumping Spotify as the volume is so low on my iPhone with headphones that I have to have it on maximum
Community Legend
1008 Views
1 replies
0 likes
The album background on my iPhone used to be a good mix of the album artwork like as if the artwork colours kept on going on my phone screen. Then it changed to just one bold colour which sort of reflected the album artwork. I thought that was ok but...
The album background on my iPhone used to be a good mix of the album artwork like as if the artwork colours kept on going on my phone screen. Then it changed to just one bold colour which sort of ref...
Roadie
1157 Views
1 replies
0 likes
What is the actual deal with local files and spotify? I've had to fix my local files either not showing up on the desktop and/or phone at all or initially showing up and then mysteriously vanishing at least 5 times over the past 2 years! That's over ...
What is the actual deal with local files and spotify? I've had to fix my local files either not showing up on the desktop and/or phone at all or initially showing up and then mysteriously vanis...
1267 Views
0 replies
5 likes
I am new to Apple and Carplay, having come from Android / Android Auto. One feature I'm really missing on Carplay is the ability to create a radio station from the currently playing song. That's a really nice feature because you can only choose from ...
I am new to Apple and Carplay, having come from Android / Android Auto. One feature I'm really missing on Carplay is the ability to create a radio station from the currently playing song. ...
1044 Views
0 replies
0 likes
