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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397303 Views
  • 879 replies
  • 326 likes
  • 397303 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78533 Views
  • 124 replies
  • 32 likes
  • 78533 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

[Mobile] UI doesn't work properly on offline mode

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.1.2 My Question or Issue The UI doesn't work properly whenever the mode is set to offline. I've tried repeatedly restarting the app, but the problem still persists. Attached is a video of me ...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 8 Operating System iOS 12.1.2   My Question or Issue  The UI doesn't work properly whenever the mode is set to offline. I've tried rep...
  • challeyc
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Solved!! Next song won't play

PlanPremiumCountryNorway Device(iPhone SE)Operating System(iOS 12.1) My Question or IssueI have this problem on both my MacBook and my iPhone. When I play music, doesn't matter if offline or online, the music just stops after some songs and I have to...

  • Casual Listener
  • Plan Premium Country Norway   Device (iPhone SE) Operating System (iOS 12.1)   My Question or Issue I have this problem on both my MacBook and my iPhone. When I play music, doesn...
  • Ramberg58
  • Casual Listener
  • 17355 Views
  • 2 replies
  • 0 likes
  • 17355 Views
  • 2 replies
  • 0 likes

Why can't I find "all songs" by a particular artist ?!?!?

PlanPremiumCountryCanada DeviceiPhone 8 plusOperating SystemiOS My Question or IssueWHYYYY can't I simply find "all songs" by a particular artist? If I type in my favourite artist all I can find is "All Albums" or "popular". Does anyone else find thi...

  • Newbie
  • Plan Premium Country Canada   Device iPhone 8 plus Operating System iOS   My Question or Issue WHYYYY can't I simply find "all songs" by a particular artist? If I type in my favo...
  • 297 Views
  • 0 replies
  • 0 likes
  • all songs
    annoying
  • 297 Views
  • 0 replies
  • 0 likes

Display Limit in Album view

PlanPremiumCountry GermanyDeviceIPhone XOperating SystemIos 12.1.2 / Spotify 8.4.89 On artist pages, if new design is used, there is a display limit for artists - it seems as if the limit is by around 100 albums - Artist „die drei ???“ - lowest album...

  • Newbie
  • Plan Premium Country  Germany Device IPhone X Operating System Ios 12.1.2 / Spotify 8.4.89   On artist pages, if new design is used, there is a display limit for artists - it seems...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Solved!! Add to Queue swipe-gesture not working on Artist page

My Question or IssueThe Add to Queue swipe-gesture is broke on the Artist's profile page where they show the top songs. How do I report this problem? DeviceiPhone XOperating SystemiOS 12 Premium plan (Ironic that premium members get zero support serv...

  • Regular
  •   My Question or Issue The Add to Queue swipe-gesture is broke on the Artist's profile page where they show the top songs.   How do I report this problem?   Device iPhone X...
  • Letterblak
  • Newbie
  • 1613 Views
  • 2 replies
  • 0 likes
  • Arists
    problems
    Que songs. New uppdate
    Queue bug
  • 1613 Views
  • 2 replies
  • 0 likes

No sound when using Spotify on Apple HomePod

I’ve been using Spotify on my iOS device ( 8 plus - iOS 12.1.2) to stream the sound through my HomePod for a long time now. About two weeks ago Spotify sound just stopped, it shows that it is connected but no audio come out the HomePod. I have isolat...

  • Newbie
  • I’ve been using Spotify on my iOS device ( 8 plus - iOS 12.1.2) to stream the sound through my HomePod for a long time now. About two weeks ago Spotify sound just stopped, it shows that it is connect...
  • 579 Views
  • 0 replies
  • 3 likes
  • 579 Views
  • 0 replies
  • 3 likes

Connect to car via Bluetooth turns off Shuffle and enables repeat - only recently

In the last week or so as soon as my phone connects to my Audi A1 via Bluetooth it disables Shuffle and enables Repeat - this is very irratating to say the least and could be dangerous if someone was to change it back when driving! PlanPremiumCountry...

  • Newbie
  • In the last week or so as soon as my phone connects to my Audi A1 via Bluetooth it disables Shuffle and enables Repeat - this is very irratating to say the least and could be dangerous if someon...
  • Vos18
  • Casual Listener
  • 789 Views
  • 1 replies
  • 3 likes
  • 789 Views
  • 1 replies
  • 3 likes

Playlist/Album - sometimes the first song skips

Has anyone else had the issue where you listen to an album or playlist, you press play and the first song is skipped? This doesn’t happen all the time but now and then. I have logged in and out but no difference. UK ios (fully updated)

  • Casual Listener
  • Has anyone else had the issue where you listen to an album or playlist, you press play and the first song is skipped?   This doesn’t happen all the time but now and then. I have logged in and ...
  • Matthewcherry
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Solved!! 2019 and Webplayer is still broken

Webplayer is not playing any songs on any browsers.What I have done to try resolving the issue.- Deleted Cookies and All Temp Files many times.- Disabled Antivirus and Firewall- Reset TCPIP and Winsock Catalog- Toggled offline mode- Tried incognito m...

  • Regular
  •   Webplayer is not playing any songs on any browsers. What I have done to try resolving the issue. - Deleted Cookies and All Temp Files many times. - Disabled Antivirus and Firewall - Reset...
  • Jiansarys
  • Regular
  • 4461 Views
  • 2 replies
  • 0 likes
  • 4461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some local files wont download iOS

PlanPremiumCountry UKDeviceiPhone XROperating System(iOS 12.1.1 My Question or Issue Loads of my local files won't download onto my iPhone when syncing even though some do. It's not a matter of file type because it's seemingly random as to whether or...

  • Regular
  • Plan Premium Country  UK Device iPhone XR Operating System (iOS 12.1.1   My Question or Issue  Loads of my local files won't download onto my iPhone when syncing even though ...
  • Peter
  • Spotify Legend
  • 920 Views
  • 6 replies
  • 1 likes
  • 920 Views
  • 6 replies
  • 1 likes

The "heart" icon is back 😒

The + button to add/save songs has turned into a heart. This looks stupid and is very confusing! This issue first happened back in July of 2018 and everyone hated the change so much that surprisingly Spotify actually listened to it's users for once a...

  • Roadie
  • The + button to add/save songs has turned into a heart. This looks stupid and is very confusing!   This issue first happened back in July of 2018  and everyone hated the change so mu...
  • 1547 Views
  • 0 replies
  • 7 likes
  • 1547 Views
  • 0 replies
  • 7 likes

Spotify won’t connect to wifi or data

I have Spotify premium (family), and am located in Canada. iPhone 8 with iOS 12.1.2. My premium account is in good standing. For the last two weeks, Spotify will not recognize my wifi - no matter which wifi I try to connect to. It will not recognize ...

  • Casual Listener
  • I have Spotify premium (family), and am located in Canada. iPhone 8 with iOS 12.1.2.   My premium account is in good standing.   For the last two weeks, Spotify will not recognize my wi...
  • miadev
  • Casual Listener
  • 1382 Views
  • 4 replies
  • 0 likes
  • 1382 Views
  • 4 replies
  • 0 likes

Spotify not playing on iOS devices (as well as desktop). Help needed.

Since this week I am unable to stream my Spotify Premium to my Sonos Play:5.I have tried using an different devices running iOS (lastest phones and tablet). All not working. However, I am able to play from the Spotify app via AirPlay to the Sonos.Als...

  • Music Fan
  •   Since this week I am unable to stream my Spotify Premium to my Sonos Play:5. I have tried using an different devices running iOS (lastest phones and tablet). All not working.   Howeve...
  • kiddingguy
  • Music Fan
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

format changed on Iphone but not Ipad

why Has the format on my I phone 7 changed. I cannot see what is in my playlists now to play it. I can only click on shuffle to start it playing rather than choose which song to start off. It hasnt altered on my Ipad, just my I phone.

  • Newbie
  •    why Has the format on my I phone 7 changed. I cannot see what is in my playlists now to play it. I can only click on shuffle to start it playing rather than choose which song to start o...
  • Loxer
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Swipe Queue

PlanPremiumCountryunited states of America DeviceiPhone 6sOperating System(iOS 12.1.2) My Question or Issue Swipe for queue is not working on the artist home page but it will work if I go to a specific album. I just started having this issue, it alwa...

  • Newbie
  •   Plan Premium Country united states of America   Device iPhone 6s Operating System (iOS 12.1.2)   My Question or Issue  Swipe for queue is not working on the artist h...
  • 204 Views
  • 0 replies
  • 1 likes
  • 204 Views
  • 0 replies
  • 1 likes

Spotify Minutes

Hey I have a general question: How does Spotify counts your minutes your listen to music? Does Spotify counts Musicminutes also by listening offline? And does Spotify counts music only if the music is on, not just being opened? GreetingsPæddy

  • Newbie
  • Hey   I have a general question:    How does Spotify counts your minutes your listen to music? Does Spotify counts Musicminutes also by listening offline? And does Spotify counts m...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Song won’t play on an album that’s downloaded.

Plan- Premium CountryUnited States DeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssueSo, I have an album downloaded and all the songs play consistently with no problem, except for one. It’s not a WiFi error, nor is the title greyed out, i...

  • Newbie
  • Plan - Premium  Country United States   Device iPhone 8 Plus Operating System iOS 12   My Question or Issue So, I have an album downloaded and all the songs play consistentl...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

iPhone X: the best codec for bluetooth headphones

Hi all, I would like to buy new bluetooth headphones, but I don't know how to solve problem with the right codec. How to connect headphones with AAC or AptX codec? I am not satisfied with SBS, because of the poor quality. I have iPhone X. Thank you f...

  • Newbie
  • Hi all, I would like to buy new bluetooth headphones, but I don't know how to solve problem with the right codec. How to connect headphones with AAC or AptX codec? I am not satisfied with S...
  • 560 Views
  • 0 replies
  • 1 likes
  • 560 Views
  • 0 replies
  • 1 likes

Albums collection on Artist Page (IOS, iPhone)

Hey everybody, I was supriesed when I opend my spotify today in the morning and was searching an Artist but couldnt find the collection of the albums anymore. As usual when beeing on the Artist side i saw the Album or musix recently released and the ...

  • Casual Listener
  •   Hey everybody,   I was supriesed when I opend my spotify today in the morning and was searching an Artist but couldnt find the collection of the albums anymore. As usual when beeing on...
  • 1145814264
  • Casual Listener
  • 653 Views
  • 2 replies
  • 1 likes
  • 653 Views
  • 2 replies
  • 1 likes

iPad Spotify app will not connect to other devices. iOS 10.3.3

PlanPremiumCountry UKDeviceiPad 4 Operating SystemiOS 10.3.3 My Question or Issue Up until recently I could connect directly through the Spotify app to my airplay devices to control Spotify from my iPad. I rely on it to connect to our PA system as a ...

  • Newbie
  • Plan Premium Country  UK Device iPad 4  Operating System iOS 10.3.3   My Question or Issue  Up until recently I could connect directly through the Spotify app to my airp...
  • 523 Views
  • 0 replies
  • 0 likes
  • Airplay
    Apps on ios app
    device connection
    iOS 10
    more devices
    won't connect
  • 523 Views
  • 0 replies
  • 0 likes