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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43263 Views
  • 15 replies
  • 36 likes
  • 43263 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify connect with Alexa

Ever since I updated the app today, I haven’t been able to connect Spotify with Alexa! I tried restarting my phone, reinstalling Spotify, reconnecting Alexa to the wifi, nothing is working. I think it’s a glitch with the latest update. Please fix!!!

  • Casual Listener
  • Ever since I updated the app today, I haven’t been able to connect Spotify with Alexa! I tried restarting my phone, reinstalling Spotify, reconnecting Alexa to the wifi, nothing is working. I think i...
  • Guido
  • Spotify Legend
  • 1280 Views
  • 3 replies
  • 4 likes
  • 1280 Views
  • 3 replies
  • 4 likes

Deluxe Edition albums

PremiumAustraliaDevice(iPhone XR)Bit of a strange one, not sure if anyone else has had this happen. I usually add albums to my library through my Mac OS Spotify app, and in most cases I don't want all of the extra tracks that sometimes come with "Del...

  • Regular
  • Premium Australia Device (iPhone XR) Bit of a strange one, not sure if anyone else has had this happen. I usually add albums to my library through my Mac OS Spotify app, and in most cases I don't...
  • 758 Views
  • 0 replies
  • 3 likes
  • 758 Views
  • 0 replies
  • 3 likes

Echo Plus Stereo System does not appear in Spotify Devices list

Ever since I have owned by Echo Plus Stereo Pair (and Echo Sub) I have been able to ask Alex to 'Spotify Connect' and then the stereo pair has been available in my 'devices' list in Spotify so can I push music to them from the Spotify App. All of a s...

  • Newbie
  • Ever since I have owned by Echo Plus Stereo Pair (and Echo Sub) I have been able to ask Alex to 'Spotify Connect' and then the stereo pair has been available in my 'devices' list in Spotify so can I ...
  • reyalplayer
  • Newbie
  • 2390 Views
  • 1 replies
  • 2 likes
  • 2390 Views
  • 1 replies
  • 2 likes

Artist radio will no longer load songs

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 12.3.1 My Question or IssueI have noticed recently that I am no longer able to load more than 50 songs on any artists radio. Even after playing the last song on the list, it just goes ...

  • Newbie
  •   Plan Premium Country United States   Device iPhone X Operating System iOS 12.3.1   My Question or Issue I have noticed recently that I am no longer able to load more than...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! Spotify stops on my MacPro when I get a call on my iPhone

DeviceiPhone XROperating SystemIOS 12, MacOS 10.13 I have a MacPro cylinder running Spotify. Using AirFoil I broadcast the music to my Airplay-compatible Denon receiver, which plays it thoughout the house. Everything worked great until I ditched my A...

  • Regular
  • Device iPhone XR Operating System IOS 12, MacOS 10.13   I have a MacPro cylinder running Spotify. Using AirFoil I broadcast the music to my Airplay-compatible Denon receiver, which plays it...
  • chopperdog
  • Regular
  • 1389 Views
  • 1 replies
  • 0 likes
  • 1389 Views
  • 1 replies
  • 0 likes

Bug with liking singles

Bug involving liking singles (untested on albums with more than one song): liking a single also causes the contained song to be automatically liked but (1) fails to add the song to the Liked Songs playlist, or (2) removes the song from said playlist ...

  • Music Fan
  • Bug involving liking singles (untested on albums with more than one song): liking a single also causes the contained song to be automatically liked but (1) fails to add the song to the Liked Songs pl...
  • connorhawke
  • Music Fan
  • 549 Views
  • 2 replies
  • 0 likes
  • 549 Views
  • 2 replies
  • 0 likes

Next in Queue always has a blank entry

PlanFreeCountryUSDeviceiPhone 8Operating SystemiOS 11.1.2 My Question or IssueI’ve had this issue for years - The next in queue always has a blank space ONLY for songs that I individually queue. See attached picture. I’m posting this because I imagin...

  • Casual Listener
  • Plan Free Country US Device iPhone 8 Operating System iOS 11.1.2   My Question or Issue I’ve had this issue for years - The next in queue always has a blank space ONLY for songs that I...
  • nasiscoe
  • Casual Listener
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

How to remove from recently played?

How to remove from recently played now after recent app update?

  • Regular
  • How to remove from recently played now after recent app update?
  • Loxer
  • Community Legend
  • 17660 Views
  • 6 replies
  • 0 likes
  • 17660 Views
  • 6 replies
  • 0 likes

Ordering a playlist in reverse...

It's very anti-intuitive to find a way to sort a playlist while playing it. For instance when I play my fav playlist, I want to use the opposite order, eg. listening first my last added songs. From time to time the order gets back to original (insert...

  • Newbie
  • It's very anti-intuitive to find a way to sort a playlist while playing it. For instance when I play my fav playlist, I want to use the opposite order, eg. listening first my last added songs. From t...
  • 582 Views
  • 0 replies
  • 0 likes
  • 582 Views
  • 0 replies
  • 0 likes

Playlist song order not editable

Since 2 weeks I have the issue that certain playlists are not editable anymore with regards to song order. An own playlist with like 200 songs can be edited. Another playlist with 800 songs it’s not possible anymore to change the song order. I am pre...

  • Newbie
  • Since 2 weeks I have the issue that certain playlists are not editable anymore with regards to song order. An own playlist with like 200 songs can be edited. Another playlist with 800 songs it’s not ...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Can't download music from Mac to iOS - 2019

Plan: Family, PremiumDevice: iPhone 6sOperating System: OS X 10.12.6 I'm trying to download local files from my desktop to my iPhone. Despite following the online directions perfectly, the local files don't show up on my phone (see attached image). T...

  • Casual Listener
  • Plan: Family, Premium Device: iPhone 6s Operating System: OS X 10.12.6   I'm trying to download local files from my desktop to my iPhone. Despite following the online directions perfectly, t...
  • OneByBoo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I am unable to delete certain songs

PlanPremiumCountryU.S.A.DeviceiPhone XROperating SystemiOS 12.3 My Question or IssueSo I was clearing some space from my downloads, and came across about 230 songs from 2pac I don't listen to anymore. Problem is, every time I delete even a single son...

  • Casual Listener
  • Plan Premium Country U.S.A. Device iPhone XR Operating System iOS 12.3   My Question or Issue So I was clearing some space from my downloads, and came across about 230 songs from 2pac ...
  • OneByBoo
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

downloaded podcasts

Spotify Version8.5.7.601PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 12.2 My Question or Issuei can not listen to my downloaded podcast offline although the green arrow is showing.and is there a reason why i cant download some podcasts?...

  • Newbie
  • Spotify Version 8.5.7.601 Plan Premium Country Germany Device iPhone X Operating System iOS 12.2   My Question or Issue i can not listen to my downloaded podcast offline although the...
  • OneByBoo
  • Roadie
  • 1314 Views
  • 1 replies
  • 1 likes
  • 1314 Views
  • 1 replies
  • 1 likes

playlist doesn't play songs from the playlist anymore

My Problem on my spotify premium account is , that when i open my playlist and start a song the next that will be played isn't from my playlist (its any random song, which i don't even know ..) all buttons from shuffle or something like that are offl...

  • Newbie
  • My Problem on my spotify premium account is , that when i open my playlist and start a song the next that will be played isn't from my playlist (its any random song, which i don't even know ..) all b...
  • Loxer
  • Community Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Spotify bug

So, the bug when I put some music in queue, the last one in the queue order is all black. I’ve noticed this some months ago, everyday hoping for a fix but untill now, no fix yet.

  • Newbie
  • So, the bug when I put some music in queue, the last one in the queue order is all black. I’ve noticed this some months ago, everyday hoping for a fix but untill now, no fix yet.
  • Loxer
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Download status icons missing in iOS

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueWith the latest app update the download status icons for playslists stopped working. You can’t tell which playlists are available for offline use. In the attached screen...

  • Newbie
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12.2   My Question or Issue With the latest app update the download status icons for playslists stopped working. You can’...
  • Loxer
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Songs are played randomly

PlanPremiumDevice(iPhone 6s)Operating System(iOS 12.3.1.) Hi, I'm having an issue with randomly played tracks on my mobile (desktop version works fine). When I want to listen to a whole album, only a song I tap is playing correctly, the next song is ...

  • Newbie
  • Plan Premium Device (iPhone 6s) Operating System (iOS 12.3.1.)   Hi,  I'm having an issue with randomly played tracks on my mobile (desktop version works fine). When I want to lis...
  • Loxer
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

How to block videos

PlanPremiumCountryUsDeviceiPhone 7Operating SystemLatest IOS My Question or Issue Is there a way to block the background videos on songs??? I hate these things and they’re on a lot of songs. I like to just see the album cover instead of a snippet of ...

  • Casual Listener
  •   Plan Premium Country Us Device iPhone 7 Operating System Latest IOS   My Question or Issue   Is there a way to block the background videos on songs??? I hate these things...
  • Loxer
  • Community Legend
  • 809 Views
  • 1 replies
  • 2 likes
  • 809 Views
  • 1 replies
  • 2 likes

App crashes when I try to sync songs from laptop

I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worked for a whole, but now when I try switching from la...

  • Newbie
  • I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worke...
  • Loxer
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes