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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
  • 95429 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

  • 293858 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

  • 123761 Views
  • 19 replies
  • 38 likes

Alphabetical index and navigation disappeared from Artists list

The alphabetical index on the right side of the Artists list and thus the way to quickly navigate through the list is just gone!! It's weird, but this has happened after connecting Spotify to my Sonos speakers yesterday.Tried to restart the app and s...

Casual Listener

  The alphabetical index on the right side of the Artists list and thus the way to quickly navigate through the list is just gone!! It's weird, but this has happened after connecting ...

sportmelltarto

Casual Listener

1294 Views

3 replies

4 likes

Artists list
iOS issue
  • 1294 Views
  • 3 replies
  • 4 likes

search options

please helpme and my daughter both have the same iphone 6s updated to the same software version.we also have the most recent spotify app version.yet when we search we have different search screensone is like this and the other is like this how do i a...

Casual Listener

please help me and my daughter both have the same iphone 6s updated to the same software version. we also have the most recent spotify app version. yet when we search we have different search scre...

psychoticpod

Casual Listener

466 Views

2 replies

1 likes

  • 466 Views
  • 2 replies
  • 1 likes

Playlists of local files not populated on iPhone

PlanFreeCountry USDeviceiPhone6Operating SystemiOS 11 My Question or IssueI have a large library of music on my NAS. Using the desktop (windows) app, I created a playlist of the entire library. This is a playlist created by all local files. I underst...

Casual Listener

Plan Free Country  US Device iPhone6 Operating System iOS 11   My Question or Issue I have a large library of music on my NAS. Using the desktop (windows) app, I created a playlis...

404 Views

0 replies

0 likes

iphone
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! I can't find anymore my albums

PlanFreeCountry ItalyDeviceIPad AirOperating SystemIOS 11 My Question or Issue I can't find my albums and artists in the library.Since yesterday Spotify shows that I only have 6 albums and 3 artist and I don't know how to recover my music.

Newbie

  Plan Free Country  Italy Device IPad Air Operating System IOS 11   My Question or Issue  I can't find my albums and artists in the library. Since yesterday Spotify s...

Billy-J

Spotify Star

1122 Views

1 replies

0 likes

  • 1122 Views
  • 1 replies
  • 0 likes

Saying offline on new iPhone x

I have a new iPhone X, but Spotify keeps saying it’s offline when I have full WiFi signal. This never happened on my old iPhone 7. Have tried deleting app and reinstalling twice but it doesn’t help. This has been going on for 5 weeks. What am I payin...

Casual Listener

I have a new iPhone X, but Spotify keeps saying it’s offline when I have full WiFi signal. This never happened on my old iPhone 7. Have tried deleting app and reinstalling twice but it doesn’t help. ...

Billy-J

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Favorites By Artist

Whenever I go to my library and tap the artist, it doesn't show up the songs that I favorited by them, and now it just goes to their profile. Did they remove it from the new update? Or is it just somewhere else that I can't find? I'm on iOS btw.

Newbie

Whenever I go to my library and tap the artist, it doesn't show up the songs that I favorited by them, and now it just goes to their profile. Did they remove it from the new update? Or is it just som...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Invisible text in filter label

PlanPremiumCountry PolandDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or Issue No text shows off inside filtering label after writing something. Anyways app itself filters correctly.

Music Fan

Plan Premium Country  Poland Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue  No text shows off inside filtering label after writing something. Anyways app...

Loxer

Community Legend

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes

Black interface in Apple CarPlay

PlanPremiumCountry Colombia Device(iPhone X)Operating System(iOS 12.2, 16E5191d) Many times when I connect my iPhone via USB to my car and try to open Spotify via Apple CarPlay, I'm getting a black screen with no controls on it.

Regular

Plan Premium Country Colombia   Device (iPhone X) Operating System (iOS 12.2, 16E5191d)   Many times when I connect my iPhone via USB to my car and try to open Spotify via Apple Ca...

Loxer

Community Legend

2465 Views

1 replies

0 likes

  • 2465 Views
  • 1 replies
  • 0 likes

New layout

PlanPremium CountryUSA DeviceiPhone XR My Question or IssueI really preferred where the queue button was before; in the top right corner. It’s a feature I used heavily. Having it under the 3 dot tab makes it pretty inconvenient. This new layout is ho...

Newbie

Plan Premium   Country USA   Device iPhone XR   My Question or Issue I really preferred where the queue button was before; in the top right corner. It’s a feature I used heav...

Loxer

Community Legend

1210 Views

1 replies

3 likes

  • 1210 Views
  • 1 replies
  • 3 likes

Can’t add songs to my playlist

PlanPremiumCountry SwedenDeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or IssueI can’t add songs to one of my playlists, even though I can add to my other ones. It says on the screen that the song was added, but it hasn’t.

Newbie

  Plan Premium Country  Sweden Device iPhone 8 Plus Operating System iOS 12.1   My Question or Issue I can’t add songs to one of my playlists, even though I can add to my ot...

Loxer

Community Legend

20708 Views

1 replies

0 likes

  • 20708 Views
  • 1 replies
  • 0 likes

Can no longer access my queue (iOS)

PlanPremiumCountry Living in Germany, using American AppDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or Issue A few days ago my app updated and I had trouble finding the queue, but after searching around, I found it. Which is why I am so ann...

Newbie

Plan Premium Country  Living in Germany, using American App Device iPhone SE Operating System iOS 12.1.4   My Question or Issue  A few days ago my app updated and I...

Loxer

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Bring back my queue - new Now Playing UI sucks!

PlanPremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 12 My Question or IssueToday my Spotify app has updated/I’ve unfortunately been opted into an A/B test with a new Now Playing UI that while it does LOOK better, is functionally worse becaus...

Newbie

  Plan Premium Country Australia Device iPhone X Operating System iOS 12   My Question or Issue Today my Spotify app has updated/I’ve unfortunately been opted into an A/B test wi...

Loxer

Community Legend

972 Views

2 replies

12 likes

  • 972 Views
  • 2 replies
  • 12 likes

iPhone X repeat button gone entirely

In an update that must’ve happened less than 24 hours ago as of February 14, 2019, Valentine’s Day, The repeat button is entirely gone. The player looks a little nicer, but the shuffle button is where the repeat button used to be. And now there is a ...

Newbie

In an update that must’ve happened less than 24 hours ago as of February 14, 2019, Valentine’s Day, The repeat button is entirely gone. The player looks a little nicer, but the shuffle button is wher...

Loxer

Community Legend

1599 Views

2 replies

0 likes

repeat all
Repeat one
  • 1599 Views
  • 2 replies
  • 0 likes

Listen on Restrictive app mode

Hello, we have the spotify premium family plan. My son's iphone has some restrictive apps on it. However I want to unrestrict spotify so that he can listen to it. I realize that I can unrestrict apps that are 12+ and spotify will be unrestricted. How...

Newbie

Hello, we have the spotify premium family plan.  My son's iphone has some restrictive apps on it.  However I want to unrestrict spotify so that he can listen to it.  I realiz...

Loxer

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Accessibility issue: Devices menu in Now Playing window isn't accessible with VoiceOver anymore

After last update, v8.4.92, when using VoiceOver, I can't access the devices menu to change output devicesin the Now Playing-window anymore. How to reproduce the issue:1. Have VoiceOver running.Do it in Settings, General, Accessibility.2. Run Spotify...

Newbie

After last update, v8.4.92, when using VoiceOver, I can't access the devices menu to change output devicesin the Now Playing-window anymore.   How to reproduce the issue: 1. Have VoiceOver ru...

Loxer

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Songs skipping after 40seconds

When listening to songs on my iPhone the song skips after approximately 40 seconds. I have tried different playlists and songs and still having the same issue. I have looked at settings and cannot see what it will be. I have logged out and back in ag...

Newbie

When listening to songs on my iPhone the song skips after approximately 40 seconds. I have tried different playlists and songs and still having the same issue. I have looked at settings and cannot se...

Loxer

Community Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

UPDATED THE APP TO LATEST AND SPOTIFY NOW NOT PLAY THROUGH CAR SPEAKERS VIA BLUETOOTH VW

Plan PREMUIM PremiumCountry AUSTRALIA Device I PHONE 6 Operating System iOS 11.3 My Question or Issue : Speakers via bluetooth in my VW EOS 2012 no longer play music. Spotify however is showing on my car screen as is track playing etc. I phone 6 conn...

Casual Listener

Plan PREMUIM  Premium Country AUSTRALIA   Device I PHONE 6    Operating System iOS 11.3         My Question or Issue : Speakers via bluetooth in my ...

rktman

Casual Listener

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Can’t see all songs in a playlist

I transferred songs form iTunes to Spotify a long time ago. It says I have 600+ songs in one of my Spotify playlists but I can only see/listen to 150 of them. Premium account Between US and UKiPhone 8

Newbie

I transferred songs form iTunes to Spotify a long time ago. It says I have 600+ songs in one of my Spotify playlists but I can only see/listen to 150 of them.    Premium account  Be...

686 Views

0 replies

0 likes

  • 686 Views
  • 0 replies
  • 0 likes

Repeat Song or Playlist

PlanPremiumUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or Issue I am a subscriber and up until recently I was able to repeat a song or playlist. This functionality is gone with the latest update and really annoying. Please fix ASAP.

Casual Listener

Plan Premium USA   Device iPhone 6s Operating System iOS 10   My Question or Issue   I am a subscriber and up until recently I was able to repeat a song or playlist. This fu...

scalv3rt

Roadie

5801 Views

4 replies

1 likes

  • 5801 Views
  • 4 replies
  • 1 likes

Hidden queue and useless heart

Hi Guys why did you replace the up-arrow on the bottom left (used to open the queue) with the heart-Button, which i now press all the Time accidentally and delete tracks I am listening to. Mans why why why did you hide the playlist behind the three d...

Newbie

Hi Guys   why did you replace the up-arrow on the bottom left (used to open the queue) with the heart-Button, which i now press all the Time accidentally and delete tracks I am listening to.&n...

Loxer

Community Legend

630 Views

1 replies

2 likes

  • 630 Views
  • 1 replies
  • 2 likes