Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
28496 Views
40 replies
8 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
93309 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
423080 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293071 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremium CountryEnglandDeviceiPhone 8Operating System(iOS 16.7.10) My Question or IssueThe sleep timer on my Spotify has suddenly stopped working whenever I play anything. I press the sleep timer button, whatever I’m listening too has a feedback/c...
Plan Premium Country England Device iPhone 8 Operating System (iOS 16.7.10) My Question or Issue The sleep timer on my Spotify has suddenly stopped working whenever I play anyt...
Casual Listener
1320 Views
2 replies
1 likes
I am trying to listen to music played from a local radio station app. When I search a song in spotify to add it to a playlist, spotify interrupts the music playing from the other application. I have tried uninstall/reinstall and the issue persists. D...
I am trying to listen to music played from a local radio station app. When I search a song in spotify to add it to a playlist, spotify interrupts the music playing from the other application. I have ...
Moderator
469 Views
1 replies
0 likes
PlanPremium DuoCountryAustraliaDeviceiPhone 15 Plus / iPhone XR / Apple car playOperating SystemBoth using iOS 17.6.1 My Question or IssueWe are having problems playing individual podcasts at the same time. My husband's podcast keeps playing on my de...
Plan Premium Duo Country Australia Device iPhone 15 Plus / iPhone XR / Apple car play Operating System Both using iOS 17.6.1 My Question or Issue We are having problems playi...
Not applicable
652 Views
2 replies
0 likes
I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?
I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?
Not applicable
8193 Views
19 replies
9 likes
I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it says it's wrong. I receive a passwordless login emai...
I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it s...
Moderator
1783 Views
3 replies
0 likes
FamilyPremiumUSA Device(iPad Pro 11-inch)Operating System(iOS 14.3)latest version of Spotify app My Question or IssueWhen I go to Settings in the app on my iPad, I cannot change any of the Streaming settings, they are greyed-out. I am listening on th...
Family Premium USA Device (iPad Pro 11-inch) Operating System (iOS 14.3) latest version of Spotify app My Question or Issue When I go to Settings in the app on my iPad,&...
Not applicable
15232 Views
9 replies
0 likes
I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggling the suggest items in Settings. Still same proble...
I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggli...
Casual Listener
866 Views
2 replies
0 likes
PlanPremiumCountryUSA DeviceIphone 12Operating SystemIOS 17 My Question or IssueThere is no local files setting in my settings menu, neither is there any folder for local files in my library. However in my files app I have songs in the spotify file.
Plan Premium Country USA Device Iphone 12 Operating System IOS 17 My Question or Issue There is no local files setting in my settings menu, neither is there any folde...
Casual Listener
1259 Views
2 replies
0 likes
When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the algorithm can recognize as "oh, he skipped this song, so...
When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the ...
Regular
6975 Views
5 replies
12 likes
PlanPremium DeviceiPhone 13 Pro Max, HomePod, UniFi Network Operating System(Latest) My Question or IssueQuality of the playback on homepod is abysmal. With a very strong network signal and premium gear, there are constant short pops, distortion, vol...
Plan Premium Device iPhone 13 Pro Max, HomePod, UniFi Network Operating System (Latest) My Question or Issue Quality of the playback on homepod is abysmal. With a...
Moderator
450 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 16Operating SystemiOS 18.1.1 My Question or IssueAll content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is constant, sometimes with content cutting in and out, speeding up randomly, or ...
Plan Premium Family Country USA Device iPhone 16 Operating System iOS 18.1.1 My Question or Issue All content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is co...
Moderator
746 Views
1 replies
0 likes
hello,I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option.can someone help me?
hello, I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option. ...
Spotify Star
448 Views
1 replies
0 likes
Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. I have notifications turned on in settings on my iPad ...
Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. &n...
Gig Goer
3511 Views
6 replies
2 likes
PlanPremiumCountryItaly DeviceSmart Watch Apple Ultra 2Operating System My Question or IssueI would like to change the speed of the podcast I downloaded on the watch to listen to while I'm running
Plan Premium Country Italy Device Smart Watch Apple Ultra 2 Operating System My Question or Issue I would like to change the speed of the podcast I downloaded on the watch to li...
Moderator
575 Views
1 replies
1 likes
Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show cover art when switching to Music video.Please fix th...
Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show co...
Moderator
745 Views
3 replies
0 likes
I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily resolved by closing the app or restarting the devi...
I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily...
Not applicable
25003 Views
11 replies
4 likes
Recently my AirPods started to "jump" from my Mac to the Spotify app everytime it's open, pausing my music. This seems to be a bug in the Spotify app, which when opened seems to show the "volume controls" for the Mac.Somehow this triggers the iPhone ...
Recently my AirPods started to "jump" from my Mac to the Spotify app everytime it's open, pausing my music. This seems to be a bug in the Spotify app, which when opened seems to show the "volume cont...
Moderator
644 Views
3 replies
0 likes
Now the IOS lock screen widget shows the album cover too and takes up the whole lock screen, so I can't see my own background and other widgets while listening to spotify. Please change it back to the previous layout showing only the player or at lea...
Now the IOS lock screen widget shows the album cover too and takes up the whole lock screen, so I can't see my own background and other widgets while listening to spotify. Please change it back to th...
Moderator
3831 Views
1 replies
0 likes
WHERE ARE MY LOCAL FILES STORED? IT SEEMS THEY ARE HIDDEN FROM ME ON PURPOSE. I CAN PLAY THEM/INTERACT WITH THEM THROUGH THE SPOTIFY APP BUT THEY ARE NOWHERE TO BE FOUND ON MY PHONE SO I CANT DELETE THEM
WHERE ARE MY LOCAL FILES STORED? IT SEEMS THEY ARE HIDDEN FROM ME ON PURPOSE. I CAN PLAY THEM/INTERACT WITH THEM THROUGH THE SPOTIFY APP BUT THEY ARE NOWHERE TO BE FOUND ON MY PHONE SO I CANT DELETE ...
Moderator
612 Views
1 replies
0 likes
Hi,So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some whatever artist.All my notification settings are turne...
Hi, So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some w...
Newbie
2163 Views
4 replies
7 likes
