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iOS (iPhone, iPad)

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234778 Views

55 replies

13 likes

  • 234778 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157782 Views

507 replies

108 likes

  • 157782 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108046 Views

19 replies

38 likes

  • 108046 Views
  • 19 replies
  • 38 likes

Solved!!Superuser Contribution Unable to custom sort playlist order

My Question or IssueWhen I create a playlist I can select "Sort > Custom order" but I am unable to actually change the order of the episodes. When I click on "... > Edit" there is no option to reorder my playlist. I'm attaching a screen recording sho...

Casual Listener

My Question or Issue When I create a playlist I can select "Sort > Custom order" but I am unable to actually change the order of the episodes. When I click on "... > Edit" there is no option t...

Eni

Moderator

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Liked Songs] Shuffle button resets when switching back to liked songs

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify app on iOS. I tested on desktop version, and this i...

Casual Listener

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify ...

Eni

Moderator

3271 Views

16 replies

2 likes

  • 3271 Views
  • 16 replies
  • 2 likes

Superuser Contribution Re: Ongoing performance issues on iOS devices

Using a Pioneer DEH-S410BT aftermarket radio with microphone using firmware 8.27 released 17/01/2022 (latest as of 12/02/2024 @ 23:50 GMT) in a Vauxhall/Opel Agila S-AC 2011 (Suzuki K10B engine) with connections supplied by connects2 to iso and steer...

Casual Listener

Using a Pioneer DEH-S410BT aftermarket radio with microphone using firmware 8.27 released 17/01/2022 (latest as of 12/02/2024 @ 23:50 GMT) in a Vauxhall/Opel Agila S-AC 2011 (Suzuki K10B engine) with...

AlejaR

Moderator

741 Views

3 replies

0 likes

  • 741 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify won't recognize internet connectivity

I'm using iPhone 14. I traveled to another country recently. I was having problems with playing songs and podcasts. When I open Spotify and try to login, it gives me an error message "You're offline. Check your connection and try again". When I try t...

Casual Listener

I'm using iPhone 14. I traveled to another country recently. I was having problems with playing songs and podcasts. When I open Spotify and try to login, it gives me an error message "You're offli...

TheVong

Visitor

1540 Views

5 replies

0 likes

  • 1540 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Same audiobook in two separate volumes of a series

PlanPremiumCountryUnited KingdomDevice iPhone SE 3rd generationOperating SystemiOS 17.2.1 My Question or IssueI have noticed that the audiobook for ‘I’m in love with the Villainess’ volume 4 has the exact same contents as volume 3. I have tried reope...

Casual Listener

Plan Premium Country United Kingdom Device  iPhone SE 3rd generation Operating System iOS 17.2.1   My Question or Issue I have noticed that the audiobook for ‘I’m in love with the...

OscarDC

Moderator

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution Track scrolling bugged

I can't scroll through a track by clicking on certain points, all I can do is drag the playhead to the desired position. If the screen is locked however, I can click anywhere and drag it wherever and it works just fine.PlanPremiumCountryRomaniaDevice...

Visitor

I can't scroll through a track by clicking on certain points, all I can do is drag the playhead to the desired position. If the screen is locked however, I can click anywhere and drag it wherever and...

Joan

Moderator

369 Views

1 replies

1 likes

  • 369 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify app bug. Playing next in quqe randomly

When I add a bunch of songs to my quque Spotify starts bugging. After x amount of songs added Spotify start playing next song in line when I try to add more songs to queue or if I try to rewind current playing song it skips to the next song. I have S...

Visitor

When I add a bunch of songs to my quque Spotify starts bugging. After x amount of songs added Spotify start playing next song in line when I try to add more songs to queue or if I try to rewind curre...

Eni

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I toggle autoplay for a session without going to settings?

I’d like to be able to turn off autoplay for a session but have it on in general. And I’d like to be able to do that without needing to go to settings on my device. Is there a way to toggle autoplay for a given listening session? Or turn it off tempo...

Casual Listener

I’d like to be able to turn off autoplay for a session but have it on in general. And I’d like to be able to do that without needing to go to settings on my device. Is there a way to toggle autoplay ...

Ivelina

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't open link

PlanFreeCountryIrelandDeviceiPod Touch 7th GenerationOperating SystemiOS 15.8.1 My Question or IssueI have an issue with my iPod touch where whenever I try to play a song from search. It'll give me an error that reads Couldn't open link- Spotify can'...

Newbie

Plan Free Country Ireland Device iPod Touch 7th Generation Operating System iOS 15.8.1   My Question or Issue I have an issue with my iPod touch where whenever I try to play a song fro...

Yordan

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crash when tap on Source(Song Credits)

Device(iPhone 15 Pro)Operating System(iOS 17.3)App Version8.9.10.606 My Question or IssueOpen AppPlay any songOpen the song viewTap on top-right three dotsFrom the menu tap into "Song Credits"Tap on the source under "Source"Crash (Buzzing sound)

Casual Listener

Device (iPhone 15 Pro) Operating System (iOS 17.3) App Version 8.9.10.606   My Question or Issue Open App Play any song Open the song view Tap on top-right three dots From the menu t...

Yordan

Moderator

584 Views

5 replies

1 likes

  • 584 Views
  • 5 replies
  • 1 likes

Superuser Contribution Songs not being added to my playlist despite pop-up saying they are

Hello,I just discovered songs that I add to my big playlist are not actually being added, despite the pop-up confirming they are. The number of songs has not gone up from 9,969 in some time, and if I sort the playlist by recently added, the latest so...

Casual Listener

Hello, I just discovered songs that I add to my big playlist are not actually being added, despite the pop-up confirming they are. The number of songs has not gone up from 9,969 in some time, and if...

Joan

Moderator

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't connect to Xbox Series X

Hi. I'm a premium user in the US, using my iPhone to connect to an Xbox Series X. This afternoon, while I was playing games and listening to Spotify in the background, the app disconnected from the Xbox. When I've tried to reconnect, the Xbox app goe...

Casual Listener

Hi.   I'm a premium user in the US, using my iPhone to connect to an Xbox Series X.    This afternoon, while I was playing games and listening to Spotify in the background, the app...

Knox_Yolk

Visitor

2862 Views

3 replies

2 likes

  • 2862 Views
  • 3 replies
  • 2 likes

Superuser Contribution Echo device has disappeared from device list

PlanPremiumCountryUK DeviceiPhone 14 & MacBook Pro 2019Operating System(iOS 17) My Question or IssueI have read many articles about echo devices disappearing from Spotify's device list but none of the solutions have helped. My Echo won't appear in my...

Casual Listener

  Plan Premium Country UK   Device iPhone 14 & MacBook Pro 2019 Operating System (iOS 17)   My Question or Issue I have read many articles about echo devices disappeari...

Susan_GP

Moderator

3892 Views

10 replies

3 likes

  • 3892 Views
  • 10 replies
  • 3 likes

Superuser Contribution Two back buttons when accessing a folder on ios and ipad os

PlanPremiumCountrySerbiaDevice Iphone 15 pro and Ipad pro 11 inchOperating SystemiOS 17.3 My Question or IssueI'm seeing two back buttons when I access my playlist folders on my iOS and iPadOS devices. I tried restarting the app but the issue remains...

Music Fan

Plan Premium Country Serbia Device  Iphone 15 pro and Ipad pro 11 inch Operating System iOS 17.3   My Question or Issue I'm seeing two back buttons when I access my playlist fol...

MihailY

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution What’s the difference between Spotify’s ‘Optimize Listening Experience’ and ‘Automatic’ quality

HelloI’ve been exploring the sound quality settings in Spotify and find myself puzzled by the overlap between the “Optimize Listening Experience” feature and the “Automatic” quality setting. Given their similar goals of adjusting music quality based ...

Casual Listener

Hello I’ve been exploring the sound quality settings in Spotify and find myself puzzled by the overlap between the “Optimize Listening Experience” feature and the “Automatic” quality setting. Given ...

Elena

Moderator

725 Views

1 replies

1 likes

  • 725 Views
  • 1 replies
  • 1 likes

Superuser Contribution the dreaded OOPS!

Plan:PremiumCountry USA DeviceiPhone SEOperating SystemiOS 15.8.1 My Question or Issue I deleted an old account. I then used a different email address to create a different account and everything went swimmingly until I tried to use Spotify on my iPh...

Newbie

Plan:Premium Country USA   Device iPhone SE Operating System iOS 15.8.1   My Question or Issue   I deleted an old account. I then used a different email address to create a d...

Yordan

Moderator

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific local files not syncing to phone

Hi. I made a playlist with my father’s music that he created. Added it to my Spotify on my desktop thru local files. I downloaded the playlist on my desktop. I have enabled local files on my Spotify on my iPhone (in both the app and my settings for i...

Visitor

Hi. I made a playlist with my father’s music that he created. Added it to my Spotify on my desktop thru local files. I downloaded the playlist on my desktop. I have enabled local files on my Spotify ...

AlejaR

Moderator

2070 Views

6 replies

0 likes

  • 2070 Views
  • 6 replies
  • 0 likes