Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37134 Views
  • 15 replies
  • 36 likes
  • 37134 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Music stops playing after 10 seconds

PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueWhen I listen to music with my iPhone, sometimes the song will simply stop playing after 10 seconds. This is totally random and happens with different songs. My...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone XS Max Operating System iOS 15.3.1   My Question or Issue When I listen to music with my iPhone, sometimes the song will simply stop playing a...
  • cocowinter
  • Regular
  • 68501 Views
  • 37 replies
  • 3 likes
  • 68501 Views
  • 37 replies
  • 3 likes

Solved!!Superuser Contribution Play Queue list won’t allow editing of play order

PlanPremiumCountryCanadaDeviceiPhone 12Operating SystemiOS 14.8 My Question or IssueSome time after update to version 8.8.62 I lost the ability to change the play order of my queue. Songs are now locked into the order they were queued in. UI of the q...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 12 Operating System iOS 14.8    My Question or Issue Some time after update to version 8.8.62 I lost the ability to change the pl...
  • Queueshifter
  • Visitor
  • 3260 Views
  • 18 replies
  • 0 likes
  • 3260 Views
  • 18 replies
  • 0 likes

Like heart next to song gone

PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16.5 My Question or IssueYes I know there are other posts complaining about this issue but they just want the like button back, which I understand you obviously removed that for a re...

  • Newbie
  •   Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16.5   My Question or Issue Yes I know there are other posts complaining about this issue but they ju...
  • reason
  • Casual Listener
  • 738 Views
  • 3 replies
  • 13 likes
  • Liked songs heart
    Mobile
  • 738 Views
  • 3 replies
  • 13 likes

Superuser Contribution canvas not working

 PlanPremiumCountryUnitedKingdomDevice(iPhone 8 plus Operating systemios 13.2My Question or Issuei cannot use made a toggle to turn on and off canvas i don’t know why this is happening but it’s always worked for me

  • Casual Listener
  •     Plan Premium Country UnitedKingdom Device (iPhone 8 plus  Operating system ios 13.2 My Question or Issue i cannot use made a toggle to turn on and off canvas i don’t know why...
  • Mahdistics
  • Visitor
  • 3079 Views
  • 4 replies
  • 0 likes
  • 3079 Views
  • 4 replies
  • 0 likes

Superuser Contribution Freezing/ crashing when devices are plugged in.

plan: family premium iPhone 7 Plus and ipadios when I listen to Spotify and either of my devices are plugged in (both aux cord and regular charging) I’ll get to listen to 3-4 songs before the app freezes and I have to close and open it again. And it’...

  • Newbie
  • plan: family premium  iPhone 7 Plus and ipad ios    when I listen to Spotify and either of my devices are plugged in (both aux cord and regular charging) I’ll get to listen to 3-4 ...
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 100% Volume glitch when opening app

Listening to spotify music on our Bose Sountouch Wifi speakers, with music already playing. When I open the Spotify app it sets the speaker volume instantly to 100% (not a slow ramp up). This can then be reduced using my phone’s volume side button bu...

  • Casual Listener
  • Listening to spotify music on our Bose Sountouch Wifi speakers, with music already playing. When I open the Spotify app it sets the speaker volume instantly to 100% (not a slow ramp up). This can the...
  • Elena
  • Moderator
  • 4834 Views
  • 9 replies
  • 3 likes
  • 4834 Views
  • 9 replies
  • 3 likes

Superuser Contribution Lyrics not showing a preview

PlanFree/PremiumCountryUSDeviceiPhone 15Operating SystemiOS 17.1 My Question or IssueHello, I noticed that in my spotify the lyrics are not showing the preview they used to show before. I dont know if it is a new update or if it is a bug but I havent...

  • Regular
  • Plan Free/Premium Country US Device iPhone 15 Operating System iOS 17.1   My Question or Issue Hello, I noticed that in my spotify the lyrics are not showing the preview they used to s...
  • Nolardo
  • Regular
  • 496 Views
  • 7 replies
  • 0 likes
  • 496 Views
  • 7 replies
  • 0 likes

Artists not showing up on following count

PlanFreeCountryCanada My Question or IssueI have just downloaded Spotify and made a new account but I’ve noticed that my followed artists don’t show up in my following count on my profile, only the friends I am following show up in the number. This a...

  • Visitor
  • Plan Free Country Canada     My Question or Issue I have just downloaded Spotify and made a new account but I’ve noticed that my followed artists don’t show up in my following count ...
  • user-removed
  • Not applicable
  • 313 Views
  • 2 replies
  • 1 likes
  • 313 Views
  • 2 replies
  • 1 likes

Superuser Contribution Horribly slow download times…

Available Device Storage82gbSongs Downloaded~2,000PlanPremium DuoCountry USADevice(iPhone8)Operating System(iOS 16.3.1) My Question or IssueYes, seems downloads on my phone have come to what could be called an abrupt stop. It takes approximately 12 m...

  • Casual Listener
  • Available Device Storage 82gb Songs Downloaded ~2,000 Plan Premium Duo Country USA Device (iPhone8) Operating System (iOS 16.3.1)   My Question or Issue Yes, seems downloads on my p...
  • TanyaTLM
  • Visitor
  • 2156 Views
  • 2 replies
  • 0 likes
  • 2156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logging in IOS10.3.3

I have install Spotify on an old iPhone 5c running iOS 10.3.3 I have tried to login to the app using two different Spotify account details but none of them work. The app keeps saying that it cannot recognise the account even though they work fine log...

  • Regular
  • I have install Spotify on an old iPhone 5c running iOS 10.3.3 I have tried to login to the app using two different Spotify account details but none of them work. The app keeps saying that it cannot r...
  • dinostheo
  • Visitor
  • 27487 Views
  • 51 replies
  • 21 likes
  • 27487 Views
  • 51 replies
  • 21 likes

Superuser Contribution See All Playlists button on user profile is wonky

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 17.1.1 My Question or IssueWhen viewing a users profile, selecting the action button ‘See all playlists’ expands the recent artist list but selecting outside or beside the button expands...

  • Newbie
  •   Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 17.1.1   My Question or Issue When viewing a users profile, selecting the action button ‘See all playlist...
  • Elena
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify switches to my phone when I get out of the car

I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify starts playing through my phone speakers. I’d like S...

  • Visitor
  • I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify...
  • Joan
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam on iOS: Jams ending at random

PlanPremium (duo premium, both users shared)CountryUK (both users)DeviceiPhone 15 pro max (both users)Operating SystemiOS always up to date (both users) My Question or IssueWhen sharing a jam session with another user (we're both on the same duo Spot...

  • Newbie
  • Plan Premium (duo premium, both users shared) Country UK (both users) Device iPhone 15 pro max (both users) Operating System iOS always up to date (both users)   My Question or Issue W...
  • Elena
  • Moderator
  • 1455 Views
  • 2 replies
  • 0 likes
  • iOS
    JAM
  • 1455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does not a linked album keep playing like previous versions

If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the album then stop? Is this an intentional change or ...

  • Casual Listener
  • If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the...
  • Lyubka
  • Moderator
  • 851 Views
  • 5 replies
  • 0 likes
  • 851 Views
  • 5 replies
  • 0 likes

Superuser Contribution Removed ability to delete a song from a playlist

I can’t believe there’s not more posts about Spotify removing the ability to delete a song from a playlist on iOS. This feature was asked for for years and FINALLY was added, and now, sometime in late 2021 (I think?) Spotify actually removed the feat...

  • Regular
  • I can’t believe there’s not more posts about Spotify removing the ability to delete a song from a playlist on iOS. This feature was asked for for years and FINALLY was added, and now, sometime in lat...
  • JGstudious
  • Newbie
  • 1681 Views
  • 12 replies
  • 0 likes
  • 1681 Views
  • 12 replies
  • 0 likes

Superuser Contribution Music keeps pausing intermittently

PlanPremiumCountryUnited StatesDeviceiPhone 12 ProOperating SystemiOS 15.4.1 My Question or Issue (All playlists are downloaded on local storage) Maybe backstory might be helpful, may not add anything. Earlier today I was sitting in a hot tub, phone ...

  • Visitor
  •   Plan Premium Country United States Device iPhone 12 Pro Operating System iOS 15.4.1   My Question or Issue   (All playlists are downloaded on local storage)   Mayb...
  • selevicente
  • Visitor
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Siri commands stopped working with Bluetooth speaker

Plan: PremiumCountry: USA Device: iPhone 12Operating System: iOS 16.2 My Question or IssueAsking Siri to skip a song is not working with the Bluetooth speaker I use every day. Stopped within the last week. I restarted my phone and it did not work. I ...

  • Regular
  • Plan: Premium Country: USA   Device: iPhone 12 Operating System: iOS 16.2     My Question or Issue Asking Siri to skip a song is not working with the Bluetooth s...
  • Jmuniak
  • Newbie
  • 2753 Views
  • 15 replies
  • 1 likes
  • 2753 Views
  • 15 replies
  • 1 likes

Superuser Contribution Drake spam all over premium iOS app even though I block him

PlanPremiumCountryUSADeviceiPhone 15 ProOperating SystemiOS 17.1.1My Question or IssueI block Drake because I dislike his music. He has been blocked on my account for years. I am still getting top-of-app ads for his music even though I have never lis...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 15 Pro Operating System iOS 17.1.1 My Question or Issue I block Drake because I dislike his music. He has been blocked on my account for years. I am st...
  • Eni
  • Moderator
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t rearrange Queue

PlanPremiumCountry Device(iPhone 7Plus) My Question or Issuei know it might be bc i didn't updated my ios but i still update the spotify app regularly and i can't rearrange my queue for some time now. My macbook doesn't have the same problem though.

  • Casual Listener
  •   Plan Premium Country   Device (iPhone 7Plus)     My Question or Issue i know it might be bc i didn't updated my ios but i still update the spotify app regularly and i ...
  • Lyubka
  • Moderator
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes