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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Music playing problem

Plan PremiumCountry TexasDeviceIphone xOperating System(iOS 12) Why when i play song on my playlists it plays fine but when i look up an artist it only plays that one song and when i click on the next button it comes back to the same song im order to...

  • Casual Listener
  • Plan Premium Country  Texas Device Iphone x Operating System (iOS 12)   Why when i play song on my playlists it plays fine but when i look up an artist it only plays that one...
  • Jesusalvarado21
  • Casual Listener
  • 550 Views
  • 2 replies
  • 1 likes
  • 550 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Continue playing playlist when finished on Spotify Connect speaker

PlanPremium DeviceiPhone8, Libratone Zipp Mini speaker My Question or IssueI've made a playlist. When the playlist is finished it doesn't automatically continue playing similar songs. I found out this is because I always play via an external speaker ...

  • Casual Listener
  • Plan Premium    Device iPhone8, Libratone Zipp Mini speaker   My Question or Issue I've made a playlist. When the playlist is finished it doesn't automatically continue playing ...
  • Jemi
  • Spotify Legend
  • 3503 Views
  • 3 replies
  • 0 likes
  • iOS
  • 3503 Views
  • 3 replies
  • 0 likes

Playlist tracks don't appear on iOS app

PlanPremiumCountryUSE Device(iPhone XS, Macbook early 2015)Operating System(iOS 12) My Question or Issue So, a few days ago I found that all my playlists had disappeared. Some new ones were added with names and tracks that I've ever heard of. I was w...

  • Casual Listener
  • Plan Premium Country USE   Device (iPhone XS, Macbook  early 2015) Operating System (iOS 12)   My Question or Issue  So, a few days ago I found that all my playlists ha...
  • andyzimney
  • Casual Listener
  • 674 Views
  • 2 replies
  • 0 likes
  • 674 Views
  • 2 replies
  • 0 likes

Unavailable songs' copies won't download

PlanPremiumCountryNetherlands DeviceiPhone 7+Operating SystemiOS 12 My Question or IssueWhen a song is unavailable in your country, but you have bought a copy of it elsewhere (because of this...), Spotify won't allow you to download the local file to...

  • Newbie
  • Plan Premium Country Netherlands   Device iPhone 7+ Operating System iOS 12   My Question or Issue When a song is unavailable in your country, but you have bought a copy of it el...
  • 486 Views
  • 0 replies
  • 0 likes
  • iOS
    unavailable
  • 486 Views
  • 0 replies
  • 0 likes

Solved!! Daily mix confusion: no like/dislike buttons / where are the mixes?

PlanPremiumCountryNetherlands DeviceiPhone 6Operating SystemiOS12 My Question or IssueBackground:I have started a premium trial 2 weeks ago. The second day of my trial I say in my iphone app a couple of daily mixes based on my library (I think under ...

  • Music Fan
  • Plan Premium Country Netherlands   Device iPhone 6 Operating System iOS12   My Question or Issue Background: I have started a premium trial 2 weeks ago. The second day ...
  • red_robin
  • Music Fan
  • 4704 Views
  • 14 replies
  • 0 likes
  • 4704 Views
  • 14 replies
  • 0 likes

Superuser Contribution No share button for twitter?

When i want to share a song on twitter i can’t see the share button is it somewhere hidden?

  • Casual Listener
  • When i want to share a song on twitter i can’t see the share button is it somewhere hidden? 😄
  • Daisy
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Random play

Once again ... dudes & dudesses of spotify You do know what random means right ? Well - on spotify it has a completely different definition ... I've made a list of 300+ numbers ... and somehow - i'm listening to the same numbers every time i'm pressi...

  • Regular
  • Once again ... dudes & dudesses of spotify You do know what random means right ? Well - on spotify it has a completely different definition ... I've made a list of 300+ numbers ... and somehow - ...
  • hootchietoad
  • Newbie
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

30 Minutes of ad free not working

PlanFreeCountry USADevice(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 12) My Question or IssueWhen the ad appears to click to watch for 30 minutes free I try to click to get the 30 minutes free and it does not play.

  • Casual Listener
  • Plan Free Country  USA Device (iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 12)   My Question or Issue When the ad appears to click to watch for 30 min...
  • b-kv_ixa9z8z9
  • Casual Listener
  • 1404 Views
  • 3 replies
  • 0 likes
  • 1404 Views
  • 3 replies
  • 0 likes

Solved!! Unable to play a song..

PlanPremiumCountryThe NetherlandsDeviceiPhone 7+Operating SystemiOs 12.1 Beta My Question or Issue I’ve been trying to stream Angerfist - The Desecrated (Radical Redemption Remix) since it came out yesterday but i’m not able to.. I can click on it ho...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iPhone 7+ Operating System iOs 12.1 Beta   My Question or Issue  I’ve been trying to stream Angerfist - The Desecrated (Radical Redempt...
  • Itsbxnm
  • Casual Listener
  • 1189 Views
  • 5 replies
  • 0 likes
  • 1189 Views
  • 5 replies
  • 0 likes

playlist radio does not match playlist

I was listening to the radio of an album of the artist Kommandant ( some obscure metal band). And the the artist itself was not on that radio. A scrolled down pretty far and no Kommandant. When I listen to artist radio I do not have this problem. Thi...

  • Gig Goer
  • I was listening to the radio of an album of the artist Kommandant ( some obscure metal band). And the the artist itself was not on that radio. A scrolled down pretty far and no Kommandant. When I lis...
  • Meijer1973
  • Gig Goer
  • 880 Views
  • 4 replies
  • 0 likes
  • 880 Views
  • 4 replies
  • 0 likes

Delete songs within a playlist using the search option

Why can't I just select a song and delete it from a playlist? And if I use the "edit" option the "search box" becomes unavailable. This is just dumb. Let's say, my playlist has 1000 songs and I want to delete a specific song that starts with the lett...

  • Regular
  • Why can't I just select a song and delete it from a playlist? And if I use the "edit" option the "search box" becomes unavailable. This is just dumb.  Let's say, my playlist has 1000 songs and ...
  • Loxer
  • Community Legend
  • 504 Views
  • 3 replies
  • 1 likes
  • 504 Views
  • 3 replies
  • 1 likes

Listening to Spotify through the USB Cable in Car

I recently switch from Apple Music to Spotify. When I try to charge my iPhone and play music via the USB connection / cable, no music play. The iphone is playin the music, but there is no sound on the iPhone or through the car audio. This process wor...

  • Casual Listener
  • I recently switch from Apple Music to Spotify.  When I try to charge my iPhone and play music via the USB connection / cable, no music play.  The iphone is playin the music, but t...
  • ReneBernier
  • Casual Listener
  • 1923 Views
  • 2 replies
  • 0 likes
  • Car
    usb
  • 1923 Views
  • 2 replies
  • 0 likes

Editing Queue

PlanPremiumCountry AUiPhone 8Operating System(iOS 12.0.1) My Question or Issue So I like to queue a lot of songs before I sleep, but then usually want to move around the order of songs because I like them in a specific order. Every time I drag a song...

  • Newbie
  •   Plan Premium Country  AU iPhone 8 Operating System (iOS 12.0.1)   My Question or Issue  So I like to queue a lot of songs before I sleep, but then usually want to move...
  • Loxer
  • Community Legend
  • 516 Views
  • 1 replies
  • 1 likes
  • 516 Views
  • 1 replies
  • 1 likes

Song skipping itself

I have an IPhone 6s and ever since I added the Falsettos song Please Come to Our House / Jason’s Therapy to my playlist it skips itself after playing for about five seconds or refuses to play (it starts out paused and even if I push play it won’t do ...

  • Casual Listener
  • I have an IPhone 6s and ever since I added the Falsettos song Please Come to Our House / Jason’s Therapy to my playlist it skips itself after playing for about five seconds or refuses to play (it sta...
  • Loxer
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Local files not syncing to iOS for unavailable but existing songs on Spotify

I've recently reorganized my playlists and found that my local files for albums that are registered on Spotify, but are unavailable (greyed out), do not sync to my iPhone. Usually I do not add the local files directly to the playlists. Instead I add ...

  • Regular
  • I've recently reorganized my playlists and found that my local files for albums that are registered on Spotify, but are unavailable (greyed out), do not sync to my iPhone. Usually I do not add t...
  • robbie0228
  • Regular
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

My songs are gone!!?

PlanFree/PremiumCountry USA Device iPhone XOperating SystemiOS My Question or IssueMy songs are gone in your new update I want them back. You got rid of the my songs category I want it back please!

  • Newbie
  • Plan Free/Premium Country USA    Device iPhone X Operating System iOS    My Question or Issue My songs are gone in your new update I want them back. You got rid of the my...
  • rainkidrani
  • Gig Goer
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

My Spotify keeps freezing

PlanPremium family planCountry United StatesDeviceIphone 6s plusOperating SystemIOS My Question or issueThe app keeps freezing whenever I open it. I tried re downloading it several times but it still freezes. Is there anything I could do to stop this...

  • Newbie
  • Plan Premium family plan Country  United States Device Iphone 6s plus Operating System IOS   My Question or issue The app keeps freezing whenever I open it. I tried re downloading...
  • rainkidrani
  • Gig Goer
  • 2103 Views
  • 2 replies
  • 0 likes
  • 2103 Views
  • 2 replies
  • 0 likes

App has mind of its own

I have an iPhone X that I just bought in July. It is on the newest ios. I deleted and redownloaded the Spotify app. It constantly pauses, skips, fast forwards or just doesn’t play. Whatever it wants. It was only when I was walking for about a week......

  • Newbie
  • I have an iPhone X that I just bought in July. It is on the newest ios. I deleted and redownloaded the Spotify app. It constantly pauses, skips, fast forwards or just doesn’t play. Whatever it wants....
  • rainkidrani
  • Gig Goer
  • 1459 Views
  • 2 replies
  • 0 likes
  • 1459 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing and playing sporadically

PlanPremium DeviceiPhone 7 Operating SystemiOS 11 My Question or IssueI’ve had this issue before where I’d be listening to an album and the music pauses all of a sudden. I only use Spotify with headphones. The app starts playing and pausing the song ...

  • Casual Listener
  • Plan Premium   Device iPhone 7   Operating System iOS 11   My Question or Issue I’ve had this issue before where I’d be listening to an album and the music pauses all of a su...
  • rainkidrani
  • Gig Goer
  • 16772 Views
  • 6 replies
  • 0 likes
  • 16772 Views
  • 6 replies
  • 0 likes

Spotify playlists not updating

PlanFreeCountry USADeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify playlists such as New Releases, Hot Country, etc are not updating. The cover picture and preview info does but when you go to play t...

  • Newbie
  •   Plan Free Country  USA Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify playlists such as New Releases, H...
  • rainkidrani
  • Gig Goer
  • 1127 Views
  • 1 replies
  • 0 likes
  • 1127 Views
  • 1 replies
  • 0 likes