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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36689 Views
  • 15 replies
  • 36 likes
  • 36689 Views
  • 15 replies
  • 36 likes

Superuser Contribution Premium Radio on iPhone, no dislike or like buttons

PlanPremium CountryUS DeviceiPhone 7 plusOperating SystemiOS 12 My Question or Issue I have a premium subscription, but I am unable to edit my radio stations by utilizing the like/dislike buttons. The only functionality I have is to skip songs, "hear...

  • Casual Listener
  • Plan Premium   Country US   Device iPhone 7 plus Operating System iOS 12   My Question or Issue  I have a premium subscription, but I am unable to edit my radio statio...
  • Katerina
  • Spotify Legend
  • 751 Views
  • 3 replies
  • 0 likes
  • 751 Views
  • 3 replies
  • 0 likes

No songs play

Earlier this week some of my songs wouldn't play, this morning none of them will. I've tried the standard methods such a deleting and renown loading but nothing will work.PlanFreeCountry USDeviceIPhone 7Operating SystemIOS 11 My Question or Issue

  • Casual Listener
  • Earlier this week some of my songs wouldn't play, this morning none of them will. I've tried the standard methods such a deleting and renown loading but nothing will work. Plan Free Country &nbsp...
  • MarkCole0401
  • Regular
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

Static and stuttering

PlanPremiumAustralia DeviceiPhoneOperating System iOSHas anyone noticed sometimes a song has like static and stuttering in parts of it? I play it a few times and it always happens in the same spot. Then I close the app and reopen then it is ok? Frust...

  • Casual Listener
  • Plan Premium Australia   Device iPhone Operating System   iOS Has anyone noticed sometimes a song has like static and stuttering in parts of it? I play it a few times and it always...
  • MarkCole0401
  • Regular
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Songs won’t download

I’m trying to download a couple of songs onto my playlist and I’ve been checking previous answers like make sure there’s data/memory on the phone, deleting the app and redownload it, switch between WiFi and mobile data even updating my phone to the l...

  • Newbie
  • I’m trying to download a couple of songs onto my playlist and I’ve been checking previous answers like make sure there’s data/memory on the phone, deleting the app and redownload it, switch between W...
  • MarkCole0401
  • Regular
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Skipping songs every number of seconds

PlanPremium Country Canada DeviceiPhone 6s Operating SystemiOS 11.4 Issue I’d play music for a while and nothing would go wrong. Suddenly, songs skip every 5-30 seconds and it’s horribly annoying. I’ve had this happen a number of times. I’ve updated,...

  • Casual Listener
  • Plan Premium   Country  Canada   Device iPhone 6s   Operating System iOS 11.4   Issue  I’d play music for a while and nothing would go wrong. Suddenly,...
  • lilyjayrob
  • Casual Listener
  • 1017 Views
  • 2 replies
  • 0 likes
  • bug
    skipping
    songs
  • 1017 Views
  • 2 replies
  • 0 likes

Solved!! Download Spotify on an iPad Mini 1st (iOS 9.3.5.) model A1432

PlanPremiumCountry FranceDeviceiPad Mini A1432Operating SystemiOS 9.3.5 My Question or Issue Hi, I'm a french girl without any knowledge of apple's device --' So, here my problem :My mom give me her old iPad Mini (the first one) and I made a total re...

  • Casual Listener
  • Plan Premium Country  France Device iPad Mini A1432 Operating System iOS 9.3.5   My Question or Issue  Hi,   I'm a french girl without any knowledge of apple's device ...
  • mariegodard1
  • Casual Listener
  • 98667 Views
  • 2 replies
  • 3 likes
  • 98667 Views
  • 2 replies
  • 3 likes

[iOS] how do i play all songs in a playlist?

when i start to play first song in a playlist it stops once the song ends, and doesnt go to next track. even if i do shuffle play (whatever that button is called in english version ) it plays 1 random track and stops. how do i play a playlist on ios?...

  • Casual Listener
  •   when i start to play first song in a playlist it stops once the song ends, and doesnt go to next track. even if i do shuffle play (whatever that button is called in english version 🙂 ) it pl...
  • Loxer
  • Community Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

iPhone X app won’t let me adjust the Order of my songs on my playlists

if I’m listening to “my songs” and I open my queue and try to adjust the order to put the songs I want to listen to at the top it skips them and plays the original next song. PlanPremiumCountry USDeviceiPhone XOperating SystemIos 11 My Question or Is...

  • Casual Listener
  • if I’m listening to “my songs” and I open my queue and try to adjust the order to put the songs I want to listen to at the top it skips them and plays the original next song.  Plan Premium Co...
  • Mason_54
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes

Data Saver Feature (explained)

Hi, Can an official source please CONFIRM once and for all that the DATA SAVER feature is the following: 1) once set to ON, Spotify will ONLY stream at a Low rate of 24kbps when streaming over a Mobile/ Cellular data connection (this is automatic)2) ...

  • Newbie
  • Hi,    Can an official source please CONFIRM once and for all that the DATA SAVER feature is the following:   1) once set to ON, Spotify will ONLY stream at a Low rate of 24kbps wh...
  • Loxer
  • Community Legend
  • 27767 Views
  • 2 replies
  • 7 likes
  • Feature
    kiwi
    NZ
  • 27767 Views
  • 2 replies
  • 7 likes

Language translation issues

Plan - Free, attempting to upgrade to premium Country - AustraliaDevice - IphoneOperating System - iOS 11 My Question or Issue I’m currently travelling overseas, my free subscription constraints no longer allow me to access Spotify through the app. I...

  • Newbie
  • Plan - Free, attempting to upgrade to premium  Country - Australia Device - Iphone Operating System - iOS 11   My Question or Issue  I’m currently travelling ...
  • Loxer
  • Community Legend
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

Artist curated playlists

After the recent Spotify update that changed the whole set up of viewing songs (which sucks so much tbh) I cant find any artist curated playlists without manually looking up the names. Is there a way to find the playlists on the artists’ page or some...

  • Newbie
  • After the recent Spotify update that changed the whole set up of viewing songs (which sucks so much tbh) I cant find any artist curated playlists without manually looking up the names. Is there a way...
  • ryrymadison
  • Gig Goer
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share to Instagram Stories

My Question or IssueI can't share a playlist to Instagram Stories, it keeps showing an alert that says "Try again later" (pic attached). I tried for several days and keeps saying the same.I already uninstall/install Spotify, and also have the later v...

  • Newbie
  • My Question or Issue I can't share a playlist to Instagram Stories, it keeps showing an alert that says "Try again later" (pic attached). I tried for several days and keeps saying the same. I alrea...
  • Guido
  • Spotify Legend
  • 1158 Views
  • 1 replies
  • 0 likes
  • 1158 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to enable car mode in car hooked up via aux cable?

PlanPremiumDevice(iPhone 6)Operating System(iOS 11) My Question or Issue Why is there not a simple button to enable car mode so it can be used however people would like? Why is this such a difficult feature to use? How do I use it when hooked up via ...

  • Regular
  • Plan Premium Device (iPhone 6) Operating System (iOS 11)   My Question or Issue  Why is there not a simple button to enable car mode so it can be used however people would like? Why...
  • Guido
  • Spotify Legend
  • 7905 Views
  • 2 replies
  • 13 likes
  • 7905 Views
  • 2 replies
  • 13 likes

Superuser Contribution 2 green highlighted songs

I have a collaborative playlist which sometimes when i open it, it shows 2 green songs highlighted in green.1 is the song i'm listening to, is the other one something the other person on the collaborative playlist is listening to?

  • Newbie
  •   I have a collaborative playlist which sometimes when i open it, it shows 2 green songs highlighted in green. 1 is the song i'm listening to, is the other one something the other person on th...
  • Guido
  • Spotify Legend
  • 1014 Views
  • 1 replies
  • 0 likes
  • 1014 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify jumps like a scratched CD on iPhone 7

Hi,i’m having an issue with iPhone 7 where songs randomly jump and sound like a scratched CD for a few seconds before going back to normal.This happens on all outputs (headphones, Bluetooth etc) and I’m on Spotify premium.It also happens on all songs...

  • Casual Listener
  • Hi, i’m having an issue with iPhone 7 where songs randomly jump and sound like a scratched CD for a few seconds before going back to normal. This happens on all outputs (headphones, Bluetooth etc) ...
  • Katerina
  • Spotify Legend
  • 1070 Views
  • 7 replies
  • 0 likes
  • 1070 Views
  • 7 replies
  • 0 likes

Superuser Contribution App is skipping/pausing randomly when playing on Bluetooth device.

PlanPremiumCountry USADeviceiPhone8 plus Operating SystemiOS 12.0 My Question or IssueMusic is skipping when playing on all Bluetooth devices. I've tried everything in the common issues thread, including a full factory reset of my phone, nothing seem...

  • Casual Listener
  • ...lease help 😞   Sidenote: I did upgrade to the ios12 beta, but it was doing this before with the latest ios11 public release. So I don't think that's the issue  
  • Guido
  • Spotify Legend
  • 1159 Views
  • 7 replies
  • 0 likes
  • 1159 Views
  • 7 replies
  • 0 likes

Solved!! Can't delete songs from my own playlist

Upgraded app.Reinstalled app.Read community threads.AllIt does if I swipe right is "save or remove song from "your music" but doesn't go from the playlist! How annoying

  • Newbie
  • Upgraded app. Reinstalled app. Read community threads. All It does if I swipe right is "save or remove song from "your music" but doesn't go from the playlist! How annoying
  • natecd
  • Newbie
  • 55113 Views
  • 17 replies
  • 3 likes
  • 55113 Views
  • 17 replies
  • 3 likes

Contentious play in car resets

 PlanPremiumCountry EstoniaDeviceiPhone 6Operating SystemiOS 12

  • Casual Listener
  •   Plan Premium Country  Estonia Device iPhone 6 Operating System iOS 12
  • jevgenik
  • Casual Listener
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution IPhone X songs offline

Certain songs shows offline when try to play in IPhone X whereas Iphone 7 able to play.PlanPremiumCountry MalaysiaDeviceIPhone XOperating System(iOS 11) My Question or Issue Issue

  • Regular
  • Certain songs shows offline when try to play in IPhone X whereas Iphone 7 able to play. Plan Premium Country  Malaysia Device IPhone X Operating System (iOS 11)   My Question or I...
  • Darwinrao118
  • Regular
  • 1706 Views
  • 6 replies
  • 0 likes
  • iphone X songs offline
  • 1706 Views
  • 6 replies
  • 0 likes