Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69930 Views
  • 16 replies
  • 37 likes
  • 69930 Views
  • 16 replies
  • 37 likes

Got new iphone now someone at work deleted my library through sonos

PlanPremiumCountryUSA Device(iPhone 8, PC)Operating System(iOS 10, Windows 10) My Question or IssueHad android and spotify with no issues for years and just got and iphone8 and added my spotify. Today someone at work (I think) using our sonos system ...

  • Newbie
  • Plan Premium Country USA  Device (iPhone 8, PC) Operating System (iOS 10, Windows 10)   My Question or Issue Had android and spotify with no issues for years and just got and ipho...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

You are listening on Web Player (chrome)

DeviceIPhone 6+My Question or IssueMy Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? I have to select my iPhone and then start over by selecti...

  • Newbie
  • Device IPhone 6+ My Question or Issue My Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? ...
  • 762 Views
  • 0 replies
  • 0 likes
  • 762 Views
  • 0 replies
  • 0 likes

I can´t log in in my iphone

PlanFree/PremiumCountry México Device(iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My question is that i erease the spotify app and i just dowloaded again and dont let ...

  • Newbie
  • Plan Free/Premium Country México   Device (iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Loxer
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Watch Ad button doesn't play ad

PlanFree/PremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 12 My Question or Issue The "WATCH AD" button does not work anymore. When the prompt comes up and I click on the button it just starts playing a new song afterward. This preve...

  • Regular
  • Plan Free/Premium Country United States Device iPhone 7 Plus Operating System iOS 12   My Question or Issue  The "WATCH AD" button does not work anymore. When the prompt comes up ...
  • 430 Views
  • 0 replies
  • 1 likes
  • 430 Views
  • 0 replies
  • 1 likes

Solved!! Can‘t turn off Shuffle iOS 12 iPhone app

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12 My Question or Issue I am a frequent listener to the Discovery Weekly Playlist. This is one of the Playlists I like to listen sometimes without shuffle, but for some reason I do not have t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12   My Question or Issue  I am a frequent listener to the Discovery Weekly Playlist. This is one of the Playlist...
  • rttnappl
  • Newbie
  • 1545 Views
  • 3 replies
  • 0 likes
  • ios12
    iphone 7
    Shuffle Function
  • 1545 Views
  • 3 replies
  • 0 likes

Quality seems degraded from time to time on iPhone + Airpods

Hey everyone,Recently I started noticing a downgrade in quality from time to time, when I am going to work, and listening to music with my Airpods. I can hear that I am not in 320kbps anymore, but in 256kbps, or less. I can hear a nasty saturation in...

  • Casual Listener
  • Hey everyone, Recently I started noticing a downgrade in quality from time to time, when I am going to work, and listening to music with my Airpods. I can hear that I am not in 320kbps anymore, bu...
  • tamasswld
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Songs

Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jumps to a whole different playlist. How do I fix it? ...

  • Newbie
  • Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jum...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Can't access new releases beyond recommended albums?

My Question or IssueThe newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases? PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.0.1

  • Casual Listener
  • My Question or Issue The newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases?   Plan Premi...
  • 366 Views
  • 0 replies
  • 4 likes
  • 366 Views
  • 0 replies
  • 4 likes

Spotify "30 minutes of ad-free doesn't work

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue When the quick blurb about tapping to watch the video to get 30 minutes of ad-free music comes up, I tap on Watch Video, and then it goes right to the next song in my playli...

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  When the quick blurb about tapping to watch the video to get 30 minutes of ad-free...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Disappearing “browser” and “radio” options

PlanPremium Country New Zealand DeviceiPhone 8s My Question or Issue: Good Evening! I have recently logged out of my Spotify, to long in again w Facebook. I had Spotify premium which is free w the package from my service provider (previously utilised...

819A0F73-7FFA-4C28-A387-4D18EDF53464.png
  • Newbie
  • Plan Premium   Country  New Zealand    Device iPhone 8s     My Question or Issue: Good Evening! I have recently logged out of my Spotify, to long in again w Fa...
  • Redro
  • Newbie
  • 899 Views
  • 8 replies
  • 2 likes
  • 899 Views
  • 8 replies
  • 2 likes

Tap screen to stop scrolling selects song

PlanPremiumuS DeviceiPhone 8 PlusOperating SystemiOS 12 Whenever scrolling down through a list of songs, and I touch to stop the scrolling, if my tap happens to occur on a song, it will start playing that song. Normally when scrolling a tap should on...

  • Regular
  • Plan Premium uS   Device iPhone 8 Plus Operating System iOS 12    Whenever scrolling down through a list of songs, and I touch to stop the scrolling, if my tap happens to occu...
  • rhettdean
  • Music Fan
  • 1138 Views
  • 1 replies
  • 2 likes
  • 1138 Views
  • 1 replies
  • 2 likes

Library limit reached; how to identify songs already in playlists?

PlanPremium DeviceApplies to all devices Operating SystemAll OSes. My Question or IssueI'm one of the power users I suppose -- I love 'Discover Weekly'and the 'Discover' to find music. When I find good songs, I add them to Playlists. If I'm adding a ...

  • Music Fan
  • Plan Premium   Device Applies to all devices    Operating System All OSes.    My Question or Issue I'm one of the power users I suppose -- I love 'Discover Weekly'a...
  • rhettdean
  • Music Fan
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

"no more room in your library" message

I have a premium account and I want to only add an album to my library. I dont want to download it to my phone, but I keep getting the message that I've reached the 10000 limit. (no more room in your library message) Liking albums counts to that 10k ...

  • Newbie
  • I have a premium account and I want to only add an album to my library. I dont want to download it to my phone, but I keep getting the message that I've reached the 10000 limit. (no more room in your...
  • rhettdean
  • Music Fan
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Local File Trouble

I am using my iPhone X and Macbook Pro. When I try to get local files downloaded onto my phone, nothing pops up. I am connected to the same network, so what do I do?

  • Newbie
  •   I am using my iPhone X and Macbook Pro. When I try to get local files downloaded onto my phone, nothing pops up. I am connected to the same network, so what do I do?  
  • rhettdean
  • Music Fan
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify for iOS Home Page: How to remove all this junk?

Plan PremiumFree/PremiumCountry USA Device iPhone 6 Operating System iOS 11xx My Question or IssueBest of artists, Jump back in, Made for (you), Mood, In for the Night, etc. etc. I don't want to see any of the junk - it's just in the way. Any way to ...

  • Casual Listener
  • Plan Premium Free/Premium Country  USA   Device iPhone 6   Operating System iOS 11xx     My Question or Issue Best of artists, Jump back in, Made for (you),...
  • rhettdean
  • Music Fan
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Songs won’t play offline when downloaded

Hulu + Spotify PlanPremium SubscriptionUnited States Device: IPhone 8Operating SystemiOS 12.0.1 My Question or IssueOn spoitify, I have the songs and playlists downloaded, but when I go to listen offline, nothing happens or plays. All of the songs ha...

  • Newbie
  •   Hulu + Spotify Plan Premium Subscription United States   Device: IPhone 8 Operating System iOS 12.0.1   My Question or Issue On spoitify, I have the songs and playlists dow...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Solved!! Is there no DOWNLOAD SONG button?

Seems like a pretty stupid question for me to ask but is there no download song button in spotify? I have tried spotify premium for 7 days and I realyy want to subscribe right now and swtich to spotify but the problem is I don't know how to download ...

  • Newbie
  • Seems like a pretty stupid question for me to ask but is there no download song button in spotify? I have tried spotify premium for 7 days and I realyy want to subscribe right now and swtich to spoti...
  • rhettdean
  • Music Fan
  • 2744 Views
  • 2 replies
  • 0 likes
  • 2744 Views
  • 2 replies
  • 0 likes

Songs keeps skipping via usb (Ford Focus 2014)

everythings fine but if i connect via usb with the car it keeps skipping the songs on loop. A single song workaround: If i start to play the song with device unplugged and after 4-5 seconds into the song I plug it into the usb port then i can listen ...

  • Newbie
  • everythings fine but if i connect via usb with the car it keeps skipping the songs on loop. A single song workaround:  If i start to play the song with device unplugged and after 4-5 seconds int...
  • 1411 Views
  • 0 replies
  • 1 likes
  • 2014
    aux
    focus
    Ford
    skipping
    usb
  • 1411 Views
  • 0 replies
  • 1 likes

Solved!! Search - An error occurred, try again.

Hi, This search-error thing has been goin on for months now.Most of the time when i try to search in the app it just says "Error occurred, try again". It works fine on my MacBook with the latest OS and Spotify app. Whats going on? i use search for li...

  • Casual Listener
  • Hi,   This search-error thing has been goin on for months now. Most of the time when i try to search in the app it just says "Error occurred, try again". It works fine on my MacBook with the ...
  • Maltin0
  • Casual Listener
  • 1679 Views
  • 3 replies
  • 0 likes
  • 1679 Views
  • 3 replies
  • 0 likes

Switching from Bluetooth to Spotify connect requires additional step of disconnecting

DeviceiPhone 8Operating SystemiOS 12 My IssueWhen connected to bluetooth I first have to disconnect from the bluetooth device before I'm able to select a Spotify Connect device.

  • Newbie
  • Device iPhone 8 Operating System iOS 12  My Issue When connected to bluetooth I first have to disconnect from the bluetooth device before I'm able to select a Spotify Connect device.
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes