Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
29226 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
94011 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
423655 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293401 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry PortugalDeviceiPhone 6SOperating SystemiOS 11 My Question or Issue Whenever I'm playing music from Spotify playlists, and I believe it would happen on personal too, everytime that a music has a video that it is not available on my ...
Plan Premium Country Portugal Device iPhone 6S Operating System iOS 11 My Question or Issue Whenever I'm playing music from Spotify playlists, and I believe it would happ...
Community Legend
1033 Views
1 replies
0 likes
Strange problem. I created a play list on my iPhone some days ago.Yesterday, I played the list via my Sonos app and some songs were grayed out.When I looked in my Spotfy iPhone app, those songs are gone.And when i try to find those songs again with t...
Strange problem. I created a play list on my iPhone some days ago. Yesterday, I played the list via my Sonos app and some songs were grayed out. When I looked in my Spotfy iPhone app, thos...
Community Legend
740 Views
1 replies
0 likes
PlanPremiumCountry United StatesDeviceiPhone 6SOperating SystemiOS 12 Everytime I open spotify on my iphone, the buttons are all at the top of the screen and I can click on them, but I cant play any music through my phone. If i want to listen to spot...
Plan Premium Country United States Device iPhone 6S Operating System iOS 12 Everytime I open spotify on my iphone, the buttons are all at the top of the screen and I can click o...
Community Legend
1017 Views
2 replies
0 likes
PlanPremiumCountryUSA Device(iPhone 7)Operating System(iOS 12.0.1) My Question or IssueSpotify was offline and wouldn't connect even though I had internet connection on my phone. I logged off and tried to log in again (I am logged in through facebook...
Plan Premium Country USA Device (iPhone 7) Operating System (iOS 12.0.1) My Question or Issue Spotify was offline and wouldn't connect even though I had internet connection on ...
Community Legend
767 Views
1 replies
0 likes
Can someone please help!! I constantly need to redownload all my saved songs on the Spotify app!! It is driving me insane!All I want to do is listen to music whilst offline as Spotify has already used a lot of my data and it won't let mennevaide once...
Can someone please help!! I constantly need to redownload all my saved songs on the Spotify app!! It is driving me insane! All I want to do is listen to music whilst offline as Spotify has already u...
Spotify Legend
935 Views
1 replies
0 likes
I have an iPhone 8 Plus with the newest os and I’m a premium member in the US. For some reason songs don’t stay “hearted” or liked in the radios or daily mixes when I tap out of the app and come back in and the recent songs I’ve liked don’t stay in m...
I have an iPhone 8 Plus with the newest os and I’m a premium member in the US. For some reason songs don’t stay “hearted” or liked in the radios or daily mixes when I tap out of the app and come back...
Casual Listener
610 Views
2 replies
0 likes
Spotify PremiumUnited States of America iPhone 6s PlusiOS 12 For about a month and a half now, my Spotify queue has been working incorrectly. I have uninstalled it, updated the app, updated my phone to iOS 12, yet nothing works. I can move one song a...
Spotify Premium United States of America iPhone 6s Plus iOS 12 For about a month and a half now, my Spotify queue has been working incorrectly. I have uninstalled it...
Community Legend
7860 Views
5 replies
4 likes
hey Guys, i am using Spotify for so long time and I think Spotify turned really bad. On iOS iPhone X Two things - Spotify app started always new when i am not using it for 10 minutes.- Spotify is slow and takes so long to load my playlist as a sample...
hey Guys, i am using Spotify for so long time and I think Spotify turned really bad. On iOS iPhone X Two things - Spotify app started always n...
Community Legend
2623 Views
1 replies
1 likes
PlanPremium DeviceiPhone 6SEOperating SystemiOS 11 My Question or Issue When I put multiple songs into the queue and then try to move more than one song from the bottom of the queue to anywhere else in the queue, all of the songs appear to move to th...
Plan Premium Device iPhone 6SE Operating System iOS 11 My Question or Issue When I put multiple songs into the queue and then try to move more than one song from the bo...
Community Legend
5038 Views
12 replies
1 likes
Plan Premium Country Germany Device iPhone 6 Operating System iOS 12.0 My Question or Issue Whenever I do not use the app for a few days, it forgets the song and playlist that was playing before. The player controls are simply not there any more. Tha...
Plan Premium Country Germany Device iPhone 6 Operating System iOS 12.0 My Question or Issue Whenever I do not use the app for a few days, it forgets the song and playlist that...
Spotify Legend
1293 Views
7 replies
0 likes
I'm a premium user on iOS 12 and Windows 10, syncing local tracks on the same wifi network. I have a folder of local music. Regularly, Spotify de-syncs previously synced local playlists from my iPhone, always for songs that aren't on Spotify. They ca...
I'm a premium user on iOS 12 and Windows 10, syncing local tracks on the same wifi network. I have a folder of local music. Regularly, Spotify de-syncs previously synced local...
555 Views
0 replies
1 likes
PlanFreeCountry United StatesDeviceIphone 6Operating SystemiOS 10 My Question or IssueThe ads are completely messed up. There are so many problems I'm going to put them in a list.1. When I'm not in the spotify app, and the option option to watch a vi...
Plan Free Country United States Device Iphone 6 Operating System iOS 10 My Question or Issue The ads are completely messed up. There are so many problems I'm going to put them ...
Community Legend
6308 Views
3 replies
0 likes
I have been trying to figure out how to get the local files from my mac spotify onto my iphone. I bought an album on bandcamp.com and transferred it to itunes on both devices. I added the local source to my spotify on my mac and I'm able to play it t...
I have been trying to figure out how to get the local files from my mac spotify onto my iphone. I bought an album on bandcamp.com and transferred it to itunes on both devices. I added the loc...
Casual Listener
1350 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12) My Question or IssueSome of my songs saved on my device are dark deposited in my playlists. When I click them Spotify just jumps to the next song and doesn‘t let me play the dark depos...
Plan Premium Country Germany Device (iPhone 7) Operating System (iOS 12) My Question or Issue Some of my songs saved on my device are dark deposited in my playlists. When I c...
Gig Goer
2127 Views
4 replies
1 likes
PlanPremiumCountry Australia DeviceiPhone 6SOperating SystemiOS 11.4 My Question or Issue The past few days, when I go to recently played, a lot of the albums are coming up with this error message: ‘You haven’t saved anything from (album name). Save ...
Plan Premium Country Australia Device iPhone 6S Operating System iOS 11.4 My Question or Issue The past few days, when I go to recently played, a lot of the album...
Community Legend
722 Views
1 replies
0 likes
PlanPremiumCountryNL DeviceiPhone X & XSOperating SystemiOS 11&12 My Question or IssueSince a few months (updte of Spotify app) I have following terrible issue.When I am playing Spotify via Connect on my Yamaha receiver at normal volume and then walk...
Plan Premium Country NL Device iPhone X & XS Operating System iOS 11&12 My Question or Issue Since a few months (updte of Spotify app) I have following terrible issue. ...
Spotify Legend
1364 Views
3 replies
0 likes
PlanPremiumCountry USDeviceiPhone 8Operating SystemiOS 11.31 My Question or Issue:When listening to songs (streaming) on the spotify app, the volume seems to reduce itself about 1 second into the song.(seperate from phone volume settings).This only h...
Plan Premium Country US Device iPhone 8 Operating System iOS 11.31 My Question or Issue: When listening to songs (streaming) on the spotify app, the volume seems to reduce ...
Casual Listener
1699 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 12.0.1 My Question or IssueI bought a new set of bluetooth headphones (AUKEY Latitude Wireless Headphones) and updated to IOS 12 on my iPhone, and now my Spotify app autoplays every time I open ...
Plan Premium Country USA Device iPhone 6S Operating System iOS 12.0.1 My Question or Issue I bought a new set of bluetooth headphones (AUKEY Latitude Wireless Headphon...
1027 Views
0 replies
5 likes
PlanPremiumCountryUK DeviceIphone 6sOperating SystemiOS 10 My Question or Issue When looking at the Artists i follow on my iphone, only a selection show up. I'm still following them, and they're still availableto listen to, but they don't show. How c...
Plan Premium Country UK Device Iphone 6s Operating System iOS 10 My Question or Issue When looking at the Artists i follow on my iphone, only a selection show up. I'm sti...
Composer
538 Views
1 replies
0 likes
PlanPremiumCountry FinlandDevice(iPhone 7)Operating System(iOS 12) My Question or IssueCan’t see the last song on my que it’s really annoying.
Plan Premium Country Finland Device (iPhone 7) Operating System (iOS 12) My Question or Issue Can’t see the last song on my que it’s really annoying.
Community Legend
671 Views
1 replies
0 likes
