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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398709 Views
  • 879 replies
  • 326 likes
  • 398709 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78795 Views
  • 124 replies
  • 32 likes
  • 78795 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18035 Views
  • 8 replies
  • 0 likes
  • 18035 Views
  • 8 replies
  • 0 likes

Problem with playlists

Hello I have a problem with my playlists I ordered the songs by artists but when i select a song of the playlist the app doesnt respect the order i defined. The songs plays randomly.

  • Newbie
  • Hello I have a problem with my playlists I ordered the songs by artists but when i select a song of the playlist the app doesnt respect the order i defined. The songs plays randomly.  
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Connecting to someone else’s playlist randomly

I will be listening to my own playlists and out of no where it will open and play someone else’s playlist. I will delete this playlist over and over again but everyone and then it will start playing again. Usaually the same three playlists pop up. Af...

  • Casual Listener
  • I will be listening to my own playlists and out of no where it will open and play someone else’s playlist.  I will delete this playlist over and over again but everyone and then it will start p...
  • Tsutt07
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I just bought a brandnew pair of wireless earphones and each earphone has a bluetooh connection which is 2. my spotify will only connect to 1 so my music comes out 1 earphone and not 2 how can i fix this ? or connect 2 devices at the same time

  • Newbie
  • I just bought a brandnew pair of wireless earphones and each earphone has a bluetooh connection which is 2. my spotify will only connect to 1 so my music comes out 1 earphone and not 2 how can i fix ...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Mobile app looks different on iPhone 5s

I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6. His only has three options at the bottom of the screen, the Home icon, Your Playlists and Search. Mine has 5 icons, Home, Browse, Search, Radio and You...

  • Regular
  • I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6.  His only has three options at the bottom of the screen, the Home icon, Your Playlists and Sear...
  • user-removed
  • Not applicable
  • 1891 Views
  • 6 replies
  • 0 likes
  • 1891 Views
  • 6 replies
  • 0 likes

Playlist covers

Hey everyone! How do change the playlist cover on an iphone?

  • Newbie
  • Hey everyone!  How do change the playlist cover on an iphone?
  • Hubo
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! No skips

I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?

  • Casual Listener
  • I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?
  • peteranti
  • Music Fan
  • 2763 Views
  • 4 replies
  • 0 likes
  • 2763 Views
  • 4 replies
  • 0 likes

Hacked account?!

Hi guys! rossdot1 here.. Recently all my playlists have been deleted and I have new playlists in their place. Playlists that I have never seen or listened to before. It seems I have lost all my music. I use premium. Can someone tell me what has happe...

  • Newbie
  • Hi guys! rossdot1 here..   Recently all my playlists have been deleted and I have new playlists in their place. Playlists that I have never seen or listened to before. It seems I have lost all...
  • peteranti
  • Music Fan
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

List not playing in the right order.

I have problems with one playlist. This does not happen on other playlists. When I start a song on the list and then that song ends it plays the song that is the first of the playlist and not the song that comes after the one just played. I don’t hav...

  • Casual Listener
  • I have problems with one playlist. This does not happen on other playlists. When I start a song on the list and then that song ends it plays the song that is the first of the playlist and not the son...
  • Anfrid
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

[Apple CarPlay] Is it possible to discover an Artist?

Hi all, if I listen to a song and i would like to discover the artist meaning just display all other albums or songs. Is there button on Apple’s CarPlay and Spotify that i just miss? View more from Artist is a function i use always on my phone or des...

  • Regular
  • Hi all,  if I listen to a song and i would like to discover the artist meaning just display all other albums or songs.   Is there button on Apple’s CarPlay and Spotify that i j...
  • 493 Views
  • 0 replies
  • 0 likes
  • Carplay
    Discover Artist
    iOS
    Show Albums of Artist
  • 493 Views
  • 0 replies
  • 0 likes

Spotify not synchronised with Musixmatch

Hi AllI've a problem with Spotify and Musixmatch on my Iphone.When I identify a song with Musixmatch the song is not sincronized on Spotify.I'm logged in Musixmatch with my Spotify account.within Spotify I don't see any Musixmatch playlist...

  • Newbie
  • Hi All I've a problem with Spotify and Musixmatch on my Iphone. When I identify a song with Musixmatch the song is not sincronized on Spotify. I'm logged in Musixmatch with my Spotify account. wi...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Spotify will not connect to my BMW

Hi there Spotify app will not connect to my bmw. I had an iphone 6 running IOS 9.3 was working then 3 months later it stopped.I bought new Iphone 8 running leatest IOS and problem is still there. Thanks

  • Visitor
  • Hi there    Spotify app will not connect to my bmw. I had an iphone 6 running IOS 9.3  was working then 3 months later it stopped.I bought new Iphone 8 running leatest IOS and proble...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked, Discover Weekly now sucks

My account was hacked months ago and somebody added a lot of Spanish music. I removed all of the artists and songs and albums, but the Spanish music keeps on getting recommended in my Discover Weekly and recommendations. How to I fix this?

  • Casual Listener
  • My account was hacked months ago and somebody added a lot of Spanish music. I removed all of the artists and songs and albums, but the Spanish music keeps on getting recommended in my Discover Weekly...
  • tetronic
  • Casual Listener
  • 804 Views
  • 4 replies
  • 2 likes
  • 804 Views
  • 4 replies
  • 2 likes

Solved!! Account Hacked

Hi,It seems that my premium account on Spotify has been hacked. I can still access it, but new playlists that I haven't made are being created and my "Recently Played" section is filled with artists I haven't been listening to. Very strange and very ...

  • Newbie
  • Hi, It seems that my premium account on Spotify has been hacked. I can still access it, but new playlists that I haven't made are being created and my "Recently Played" section is filled with artist...
  • user-removed
  • Not applicable
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Account hacked

Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??

  • Casual Listener
  • Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??
  • user-removed
  • Not applicable
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Connect Spotify to TV in RV with WiFi but no internet?

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer. There are two Roku tvs in the trailer and the main tv plays through the stereo so my goal is to get Spotify to the tv as simply as p...

  • Casual Listener
  • I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer.   There are two Roku tvs in the trailer and the main tv plays through the st...
  • Keanu_C
  • Spotify Star
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes

Using Google ChromeCast

Hi, I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fine, I can connect my phone to my chromecast with Spotify. But...

  • Casual Listener
  • Hi,   I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fin...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Bluetooth Iphone won't connect

Hello , I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it shows the song I am playing but won't play in the car speak...

  • Newbie
  • Hello ,   I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it...
  • Bethany_Dawn
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

spotify wont connect to bmw connected drive

since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored but never connects. Ive also tried playing over bl...

  • Regular
  • since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored...
  • dave0688
  • Casual Listener
  • 14579 Views
  • 10 replies
  • 0 likes
  • 14579 Views
  • 10 replies
  • 0 likes

Premium can’t be purchased

I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?

  • Newbie
  • I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?
  • estebanGramaj0
  • Gig Goer
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Hi, I have this problem that when I try to search an artist (Danien & Theø) nothing shows up, why?

All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work

  • Newbie
  • All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work
  • Hubo
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes