Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
233370 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114916 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
443673 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
304163 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFree/PremiumCountry Device(iPhone 15) My Question or Issue spotify is randomly unfollowing my friends. It doesn’t let me follow them back. We haven’t blocked each other. My Spotify is not synced to other apps, and I already tried logging in and o...
Plan Free/Premium Country Device (iPhone 15) My Question or Issue spotify is randomly unfollowing my friends. It doesn’t let me follow them back. We haven’t bloc...
Moderator
85 Views
1 replies
0 likes
What is the point of having a What's New and a Release Radar - aren't they essentially the same thing?Why isn't there a What's New section on the desktop iMac app?It strikes me as strange why both apps are so different and inconsistent...
What is the point of having a What's New and a Release Radar - aren't they essentially the same thing? Why isn't there a What's New section on the desktop iMac app? It strikes me as...
Newbie
732 Views
1 replies
2 likes
I used Spotify the last years normally. today however something went completely wrong. I wanted to play one of my songs but when I typed on the song or on the play symbol nothing happened and the songs remained gray (more blurry). I already asked cha...
I used Spotify the last years normally. today however something went completely wrong. I wanted to play one of my songs but when I typed on the song or on the play symbol nothing happened and the son...
Moderator
69 Views
1 replies
0 likes
PlanPremiumiPhone 17Operating SystemiOS 26.4.1 My Question or IssueI am having an issue where I am in airplane mode completely offline and my songs will randomly pause and stop playing. I have all of these songs downloaded. I have cleared my cache, u...
Plan Premium iPhone 17 Operating System iOS 26.4.1 My Question or Issue I am having an issue where I am in airplane mode completely offline and my songs will randomly pause and ...
Newbie
1480 Views
3 replies
0 likes
The Spotify widget on CarPlay 26 does not show the currently playing song. So when I am playing a song via the Spotify native BMW app and I keep the CarPlay Home Screen with the Spotify widget. It does not show the currently playing song and this is ...
The Spotify widget on CarPlay 26 does not show the currently playing song. So when I am playing a song via the Spotify native BMW app and I keep the CarPlay Home Screen with the Spotify widget. It do...
Visitor
4536 Views
10 replies
3 likes
The "Connect to Device" feature is very buggy. I use the web application at work since I am not authorized to download the PC app, but I have my Bluetooth headphones connected to my iPhone. I control the music I'm listening to via the web app on my P...
The "Connect to Device" feature is very buggy. I use the web application at work since I am not authorized to download the PC app, but I have my Bluetooth headphones connected to my iPhone. I control...
Newbie
699 Views
1 replies
0 likes
Plan Premium Country Canada Device iPhone 15 Operating System iOS 18.7.1 spotify version 9.0.88.1402 My Question or Issue since The New update Spotify keeps buffering and is very laggy. It shuts down for nothing. SomeTimes while playing, it minimise ...
Plan Premium Country Canada Device iPhone 15 Operating System iOS 18.7.1 spotify version 9.0.88.1402 My Question or Issue since The New update Spotify...
Visitor
22253 Views
69 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Plan Premium Country United States Device (iPhone 13 Pro Max) Operating System (iOS 18.1.1) My Question or Issue I have a strange issue with my Spotify where it skips when connected ...
Visitor
114916 Views
116 replies
13 likes
Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The relevant team is aware of this and they are currently looking into it. If you're expe...
Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The releva...
Regular
14291 Views
63 replies
20 likes
PlanPremiumDeviceiPhone 16Operating SystemiOS 18 My Question or IssueHello, since I have received a new phone a few months ago, I was unable to download my new playlists completely. On my app, they would only download songs available on Spotify, any ...
Plan Premium Device iPhone 16 Operating System iOS 18 My Question or Issue Hello, since I have received a new phone a few months ago, I was unable to download my new playlists complete...
Moderator
10581 Views
10 replies
1 likes
This issue only happens with music downloaded and played on the watch (series 8, watch OS 10). In this situation, the digital crown does nothing and the volume cannot be changed. However, if I play a song on the watch that is not downloaded but playe...
This issue only happens with music downloaded and played on the watch (series 8, watch OS 10). In this situation, the digital crown does nothing and the volume cannot be changed. However, if I play a...
Newbie
2109 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...
Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1 My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
Moderator
14531 Views
67 replies
4 likes
**** and to those "helpful" spotify stars eager with happy face sentence endings.......... don't bother with a template response. ****8 years with the same OS and release version *saved in the my app purchase folder* and spotify backroom has decided ...
**** and to those "helpful" spotify stars eager with happy face sentence endings.......... don't bother with a template response. **** 8 years with the same OS and release version *saved in the my a...
Newbie
408 Views
1 replies
0 likes
This started happening out of the blue. I have tried doing a clean reinstall of the app twice now as outlined on the community website: https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485 However, this has not fixe...
This started happening out of the blue. I have tried doing a clean reinstall of the app twice now as outlined on the community website: https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall...
Visitor
56103 Views
64 replies
4 likes
Ipad iOs, Premium, NZMany issues since April this year.* Adding one song from a playlist adds the whole playlist.* The Clear Queue button disappears.* Current Queued songs disappear after playing a song from another playlist. Replaced by the other pl...
Ipad iOs, Premium, NZ Many issues since April this year. * Adding one song from a playlist adds the whole playlist. * The Clear Queue button disappears. * Current Queued songs disappear afte...
Moderator
192 Views
3 replies
0 likes
How do I disable the small video thumbnails that appear in playlists or on artists pages? The thing left to the save or follow button. I already disabled canvas. It’s extremely distracting and I never want to use the feature. If I can’t dieselbe it a...
How do I disable the small video thumbnails that appear in playlists or on artists pages? The thing left to the save or follow button. I already disabled canvas. It’s extremely distracting and I neve...
Newbie
5528 Views
10 replies
15 likes
Today I’ve been trying to play any song. After a while I deleted it and reinstalled but it got worse. Nothing is loading at all now and there aren’t issues with my WiFi or my phone. Everything else is working fine. I’ve been trying to see if anybody ...
Today I’ve been trying to play any song. After a while I deleted it and reinstalled but it got worse. Nothing is loading at all now and there aren’t issues with my WiFi or my phone. Everything else i...
Newbie
328 Views
2 replies
0 likes
ipad Premium NZ.Reading all the issues on here being experienced by iPhone and iOS Desktop users I see they are totally different from the issues I’m experiencing on my iPad since your new iPad “experience” was implemented.
ipad Premium NZ. Reading all the issues on here being experienced by iPhone and iOS Desktop users I see they are totally different from the issues I’m experiencing on my iPad since your new iPad “ex...
Spotify Star
123 Views
1 replies
0 likes
How is it possible to play all songs of a single artist in random order? If you click shuffle on an artists page not all songs get played, maybe just the 30 top rated songs. If i search for a artist and then instead of clicking the artists page go to...
How is it possible to play all songs of a single artist in random order? If you click shuffle on an artists page not all songs get played, maybe just the 30 top rated songs. If i search for a artist ...
Newbie
58428 Views
35 replies
35 likes
I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing plays after and again no play bar. The only change w...
I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing p...
Moderator
10715 Views
7 replies
0 likes
