Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 59693 Views
  • 16 replies
  • 36 likes
  • 59693 Views
  • 16 replies
  • 36 likes

Shuffle all followed artists

Is there a way to shuffle all of the artists you are following together? Thanks!!

  • Casual Listener
  • Is there a way to shuffle all of the artists you are following together?   Thanks!!
  • wonson
  • Newbie
  • 43466 Views
  • 26 replies
  • 102 likes
  • 43466 Views
  • 26 replies
  • 102 likes

Spotify login error (8) cannot connect to Spotify

Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Although my spotify app works fine, it seems it's havin...

  • Casual Listener
  • Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Alth...
  • Db96
  • Newbie
  • 6959 Views
  • 18 replies
  • 2 likes
  • 6959 Views
  • 18 replies
  • 2 likes

I don’t have the download tab in the Spotify app

I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.

  • Newbie
  • I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.
  • osornios
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Your Library: Add a "Downloads" Tab/Playlist

Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded track or two), scrolling through my music looking for ...

  • Music Fan
  • Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded tra...
  • osornios
  • Spotify Star
  • 966 Views
  • 1 replies
  • 0 likes
  • downloaded music
    iOS
    Your Library
  • 966 Views
  • 1 replies
  • 0 likes

Downloads menu disappeared from Library in iPhone app

The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when listening offline. This makes absosutely no sense, as...

  • Casual Listener
  • The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when li...
  • osornios
  • Spotify Star
  • 694 Views
  • 3 replies
  • 1 likes
  • 694 Views
  • 3 replies
  • 1 likes

"Downloads" menu item missing in My Library (iPhone 8+, Spotify 8.4.37.704)

The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded. Does anyone have an explanation for why this option ha...

  • Newbie
  • The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded...
  • osornios
  • Spotify Star
  • 1142 Views
  • 3 replies
  • 2 likes
  • 1142 Views
  • 3 replies
  • 2 likes

Download Folder missed

hi guys, i can’t see my download folder in my account premium.somebody can help me??

  • Newbie
  • hi guys, i can’t see my download folder in my account premium. somebody can help me??   
  • osornios
  • Spotify Star
  • 601 Views
  • 5 replies
  • 1 likes
  • 601 Views
  • 5 replies
  • 1 likes

Download folders gone

Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh.

  • Music Fan
  • Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh. 
  • osornios
  • Spotify Star
  • 696 Views
  • 1 replies
  • 4 likes
  • downloads
  • 696 Views
  • 1 replies
  • 4 likes

Logg in

I can't login to my account it says i can't use it for 14 days

  • Newbie
  • I can't login to my account  it says i can't use it for 14 days
  • juli151
  • Regular
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Downloaded songs getting deleted

Hello, For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be listened offline unless I download them again. Also when I’m listeni...

  • Newbie
  • Hello,    For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be li...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Controlling iPhone's music with Google Home

Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to control the music playing on my iPhone with my Google H...

  • Casual Listener
  • Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to cont...
  • 1242 Views
  • 0 replies
  • 1 likes
  • google
    Google Assistant
    Google Home
    iOS
    iphone
    Spotify
  • 1242 Views
  • 0 replies
  • 1 likes

Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

  • Casual Listener
  • Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Song title frozen on my lock screen

I have an iPhone and a song I played earlier is still frozen on my lock screen even though a different song is playing. How do I fix that?

  • Newbie
  • I have an iPhone and a song I played earlier  is still frozen on my lock screen even though a different song is playing. How do I fix that?  
  • ethanxcostello
  • Casual Listener
  • 3492 Views
  • 1 replies
  • 1 likes
  • 3492 Views
  • 1 replies
  • 1 likes

My music won’t play

Why doesn’t my phone let me listen to the music that I want it says that I need to shuffle play but I don’t want to??

  • Newbie
  • Why doesn’t my phone let me listen to the music that I want it says that I need to shuffle play but I don’t want to??
  • legoscout
  • Casual Listener
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Why is running to tempo is gone?!?!

It’s the only reason I’ve been paying my subscription. It was one of the best features and you took it away. BRING IT BACK!!!

  • Casual Listener
  • It’s the only reason I’ve been paying my subscription. It was one of the best features and you took it away. BRING IT BACK!!!
  • runthisb
  • Newbie
  • 23298 Views
  • 2 replies
  • 30 likes
  • 23298 Views
  • 2 replies
  • 30 likes

Iphone doesn't ring when spotify plays music or is active in background

Hi,My Iphone doesn't ring when somebody calls me when i use Sporify or when Spotife is not playing but still active in background.I miss a lot of calls due to this problem

  • Newbie
  • Hi, My Iphone doesn't ring when somebody calls me when i use Sporify or when Spotife is not playing but still active in background. I miss a lot of calls due to this problem
  • 736 Views
  • 0 replies
  • 0 likes
  • 736 Views
  • 0 replies
  • 0 likes

App Wont Load on Ipod Touch

Downloaded the app on my ipod touch, signed in and it just boots me out to my main screen on my ipod. I have; 1. Restarted the ipod2.Unistalled App3. Rebooted the ipod (holding top and bottom button)4. Reset my entire ipod NOTHING seems to workIpod i...

  • Newbie
  • Downloaded the app on my ipod touch, signed in and it just boots me out to my main screen on my ipod. I have;   1. Restarted the ipod 2.Unistalled App 3. Rebooted the ipod (holding top and b...
  • Jethroe
  • Newbie
  • 856 Views
  • 2 replies
  • 0 likes
  • 856 Views
  • 2 replies
  • 0 likes

ALAC .m4a Local File Size/Quality

So I just transferred a bunch of ALAC .m4a files from my PC to the iOS Spotify app and I was wondering are they transferred in the full quality, full size ALAC format? Or are they converted to a lossy format when transferred over?

  • Music Fan
  • So I just transferred a bunch of ALAC .m4a files from my PC to the iOS Spotify app and I was wondering are they transferred in the full quality, full size ALAC format? Or are they converted to a loss...
  • 527 Views
  • 0 replies
  • 1 likes
  • 527 Views
  • 0 replies
  • 1 likes

[apple iPhone] volume control issue in lock screen with chrome cast.

Once i connect spotify with chromecast everything works.But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working!Instead once i unlock the phone entering in spotify app i c...

  • Newbie
  • Once i connect spotify with chromecast everything works. But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working! Inst...
  • eedfwChris
  • Casual Listener
  • 1340 Views
  • 1 replies
  • 3 likes
  • 1340 Views
  • 1 replies
  • 3 likes

“Up Next” No Longer Works iPhone

The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried logging out, then back in but nothing works

  • Newbie
  • The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried loggi...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes