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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

235171 Views

55 replies

13 likes

  • 235171 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158047 Views

507 replies

108 likes

  • 158047 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108099 Views

19 replies

38 likes

  • 108099 Views
  • 19 replies
  • 38 likes

Offline Devices Wont Reset

Hi I need to reset all My devices as My iphone keep re-downloading my Offline songs. I have went to https://www.spotify.com/uk/account/offline-devices/ but the remove buttons dont do anything? Any one any ideas? Thanks in advance.

Newbie

Hi I need to reset all My devices as My iphone keep re-downloading my Offline songs.  I have went to https://www.spotify.com/uk/account/offline-devices/ but the remove buttons dont do anyt...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
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Carplay: Following Artists=> Browse Albums

Since search isn't avaliable I'm adding artists that I follow to make it easier to find what I want to listen to, but when I click the artist I get no choice in what songs play for that artist. I really don't want to follow all the albums that I'm in...

Newbie

Since search isn't avaliable I'm adding artists that I follow to make it easier to find what I want to listen to, but when I click the artist I get no choice in what songs play for that artist. ...

688 Views

0 replies

1 likes

  • 688 Views
  • 0 replies
  • 1 likes

Shuffle and repeat are reset after skipping a disabled song

I have songs on playlists that have been removed from Spotify. When shuffle play hits these songs, it moves to the next song in my playlist and disables shuffle and repeat, instead of keeping my shuffle and repeat settings. Is this intended design or...

Newbie

I have songs on playlists that have been removed from Spotify. When shuffle play hits these songs, it moves to the next song in my playlist and disables shuffle and repeat, instead of keeping my shuf...

624 Views

0 replies

0 likes

  • 624 Views
  • 0 replies
  • 0 likes

Playlists all gone and replaced please help

I've tried everything from deleting app and reinstalling,changing and resetjng password, googled awnsers forever and still can't get any of my playlists back that just disappeared and was replaced with a playlist I couldn't even read the name of plea...

Newbie

I've tried everything from deleting app and reinstalling,changing and resetjng password, googled awnsers forever and still can't get any of my playlists back that just disappeared and was replaced wi...

Luke

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

spotify won´t accept my username and password even though it´s correct

since this morning I´m unable to log into my account, neither on my phone or my laptop. Everytime I try log in spotify says that either my password or username is incorrect even though I know that its correct for sure. I also can´t just change my pas...

Visitor

since this morning I´m unable to log into my account, neither on my phone or my laptop. Everytime I try log in spotify says that either my password or username is incorrect even though I know that it...

vanshaj1234

Casual Listener

4938 Views

5 replies

1 likes

  • 4938 Views
  • 5 replies
  • 1 likes

'Downloads' disappeared from 'My Library'

This keeps happening to me, and its so frustrating - when I download an album I dont know where it goes anymore. There was always a 'downloads' option in 'my library' and now it has gone. Why?? Was this too simple an option that you felt you needed t...

Casual Listener

This keeps happening to me, and its so frustrating - when I download an album I dont know where it goes anymore. There was always a 'downloads' option in 'my library' and now it has gone. Why?? Was t...

LunarFreakonaut

Newbie

675 Views

1 replies

0 likes

disappeared
downloads
  • 675 Views
  • 1 replies
  • 0 likes

Solved!! Playlists disappeared and replaced with playlists that are not mine

I have been using Spotify premium for years and have created a lot of playlists. Today, they are all gone and have been replaced with a handful of playlists that are not mine. I logged out then back in, and deleted the app and reloaded. Didn’t work. ...

Casual Listener

I have been using Spotify premium for years and have created a lot of playlists.  Today, they are all gone and have been replaced with a handful of playlists that are not mine.  I logged ou...

Luke

Spotify Star

926 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Offline Listening

I am on the latest IOS. I am not able to play offline songs. I have downloaded songs, but Spotify acts like its trying to connect.What am I doing wrong?

Newbie

I am on the latest IOS.  I am not able to play offline songs.  I have downloaded songs, but Spotify acts like its trying to connect. What am I doing wrong?

TheBrickSlayer

Roadie

1428 Views

1 replies

0 likes

  • 1428 Views
  • 1 replies
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Why cant i find my downloads folder on my phone? I have an iphone if that makes a difference.

I can't find my downloaded music I can only see the saved playlists but none of the individual albums or songs that I downloaded.

Newbie

I can't find my downloaded music I can only see the saved playlists but none of the individual albums or songs that I downloaded. 

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

“Whoops!” Can’t Share Songs to Facebook

I can’t use the Spotify app’s share feature to share songs to Facebook. It shows a “Whoops!” message and a dead link. Similarly, if I try using the copy link feature and then pasting that to Facebook, the result is the same. I have no idea how to fix...

Newbie

I can’t use the Spotify app’s share feature to share songs to Facebook. It shows a “Whoops!” message and a dead link. Similarly, if I try using the copy link feature and then pasting that to Facebook...

747 Views

0 replies

0 likes

Facebook
IOS 11
Social
Spotify iOS
Whoops
Whoops!
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Solved!! Where is Downloads button on YourLibrary tab?

I updated new Spotify version for iOS (8.4.37.704) and I dont have this really really important button. Downloads in Your LibraryYes, I have premium and I can download albums and playlists. Where is the button???I hate it, really.

Casual Listener

I updated new Spotify version for iOS (8.4.37.704) and I dont have this really really important button. Downloads in Your Library Yes, I have premium and I can download albums and playlists. Where...

DerMarcellus

Newbie

4095 Views

9 replies

0 likes

downloads
IOS 11
  • 4095 Views
  • 9 replies
  • 0 likes

voting function on collab playslists

can someone please tell me why there is not a vote option for a collaborative playlist (for say a party) where people can add songs and vote up or down songs to be heard? this was a function in itunes (called itunesDJ) and it was incredible. this nee...

Newbie

can someone please tell me why there is not a vote option for a collaborative playlist (for say a party) where people can add songs and vote up or down songs to be heard? this was a function in itune...

436 Views

0 replies

2 likes

  • 436 Views
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  • 2 likes

Having trouble listening to different songs on two different devices

Hello, I have having trouble listening to my playlist on my iPhone if my mom wants to listen to hers on her Iphone. We share the Spotify account, is there any way we can listen to our own playlist and not be interrupted with the songs switching ?

Newbie

Hello, I have having trouble listening to my playlist on my iPhone if my mom wants to listen to hers on her Iphone. We share the Spotify account, is there any way we can listen to our own playlist an...

user-removed

Not applicable

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Upgrade cost

Hello everyone! I use spotify on an iPhone and I noticed that every time I update the app, I get paid for my phone credit. Do you know something about it?Thanks for the help.Bye.Mirella

Newbie

Hello everyone! I use spotify on an iPhone and I noticed that every time I update the app, I get paid for my phone credit. Do you know something about it? Thanks for the help. Bye. Mirella

349 Views

0 replies

0 likes

  • 349 Views
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Superuser Contribution Local Files on iPad

HELP!!! I have a party tomorrow night and I just found that I couldn't copy local files onto my iPad from my Windows Laptop like I have previously been able to do on my Samsung J3. I have a lot of local files so I really need a fix. I know it has not...

Gig Goer

HELP!!!   I have a party tomorrow night and I just found that I couldn't copy local files onto my iPad from my Windows Laptop like I have previously been able to do on my Samsung J3. I have a ...

Vasil

Moderator

5889 Views

7 replies

0 likes

  • 5889 Views
  • 7 replies
  • 0 likes

Song will only play for 10 seconds then stop

Songs that aren’t downloaded will only play for 10 seconds or more then stop. Then they can’t be played again unless I uninstall the app and reinstall it. This only happens through my data. I have an iPhone 8 and have T-Mobile. Any word on how to fix...

Newbie

Songs that aren’t downloaded will only play for 10 seconds or more then stop. Then they can’t be played again unless I uninstall the app and reinstall it. This only happens through my data. I have an...

1542 Views

0 replies

5 likes

  • 1542 Views
  • 0 replies
  • 5 likes

Songs Un-Downloading

Hi, My Spotify has been continually un-downloading all of my songs from my phone, it's stating to become more regular, it takes days to re-download all of my music and I can't figure out why? Help would be appreciated. Thanks.

Newbie

Hi,  My Spotify has been continually un-downloading all of my songs from my phone, it's stating to become more regular, it takes days to re-download all of my music and I can't figure out why? ...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes

can't select songs only shuffle

i just i got a new iphone and downloaded spotify and it only lets me shuffle songs and not select them directly, anyone know how to fix this?

Casual Listener

i just i got a new iphone and downloaded spotify and it only lets me shuffle songs and not select them directly, anyone know how to fix this?

eilwiiyyuct80

Casual Listener

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes