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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36534 Views
  • 15 replies
  • 36 likes
  • 36534 Views
  • 15 replies
  • 36 likes

Downloading Local Files from Desktop to iPhone

I am trying to get my local files from my desktop to my iPhone. These are songs that I have bought on iTunes and can play on a Spotify playlist on my desktop, but when I try to sync them to my iPhone, I get the popup "Song Not Downloaded" and instruc...

  • Casual Listener
  • I am trying to get my local files from my desktop to my iPhone. These are songs that I have bought on iTunes and can play on a Spotify playlist on my desktop, but when I try to sync them to my iPhone...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Issue with Spotify crashing in BMW

Spotify crashes after about 3 songs when I use it in my BMW via iDrive. Sometimes it even doesn’t appear on the iDrive menu. Seems to have started since latest iOS update. Any ideas?????

  • Casual Listener
  • Spotify crashes after about 3 songs when I use it in my BMW via iDrive. Sometimes it even doesn’t appear on the iDrive menu. Seems to have started since latest iOS update. Any ideas?????
  • bellydancer
  • Newbie
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Being charged twice

My daughter has a Spotify account that comes out of her bank account yet for the last few months she has also payed Spotify on her phone bill as well . Vodafone have now deactivated her account and she can’t use Spotify . I need help to rectify this ...

  • Newbie
  • My daughter has a Spotify account that comes out of her bank account yet for the last few months she has also payed Spotify on her phone bill as well . Vodafone have now deactivated her account and s...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Spotify (most recent v8.4.38) Pauses randomly on iOS 11.2.5

The title says it all, recently Spotify started to pause randomly while playing a song. I’m on iOS 11.2.5 and I am running Spotify v.8.4.38.

  • Newbie
  • The title says it all, recently Spotify started to pause randomly while playing a song. I’m on iOS 11.2.5 and I am running Spotify v.8.4.38. 
  • der_knorker
  • Newbie
  • 714 Views
  • 2 replies
  • 0 likes
  • 714 Views
  • 2 replies
  • 0 likes

song not downloaded iphone

I have a strange problem with the messages that spotify gives me. I have all the songs on spotify downloaded for offline use, but i still get a message that says "Song Not Downloaded." I know this isnt true, because i tested it out by turning off int...

  • Newbie
  • I have a strange problem with the messages that spotify gives me.  I have all the songs on spotify downloaded for offline use, but i still get a message that says "Song Not Downloaded."  I ...
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Disable Genius Lyrics Auto Pop-up

Okay so I'm not a big fan of the Genius Behind the Lyrics option. But at least you could just ignore it by not clicking on it. Not anymore. Spotify's latest iOS update makes the "Behind the Lyrics" window pop-up automatically and you can't see the al...

  • Music Fan
  • Okay so I'm not a big fan of the Genius Behind the Lyrics option. But at least you could just ignore it by not clicking on it. Not anymore. Spotify's latest iOS update makes the "Behind the Lyrics" w...
  • jimpanse113
  • Music Fan
  • 149862 Views
  • 35 replies
  • 40 likes
  • Genius
    iOS
    lyrics
    pop-up
    Spotify
  • 149862 Views
  • 35 replies
  • 40 likes

Apple watch Stand alone App

When will Spotify release a stand alone apple watch app?Listening to music on your apple watch would be awesome and choosing songs directly from your watch would be great

  • Visitor
  • When will Spotify release a stand alone apple watch app? Listening to music on your apple watch would be awesome and choosing songs directly from your watch would be great
  • Maxim
  • Spotify Star
  • 2176 Views
  • 1 replies
  • 2 likes
  • 2176 Views
  • 1 replies
  • 2 likes

Not all songs in playlist are showing

On my iPhone some of my playlists say they consist of 100+ songs but when I open the playlist I can only see 30 or so if these. Anyone know why?

  • Newbie
  • On my iPhone some of my playlists say they consist of 100+ songs but when I open the playlist I can only see 30 or so if these. Anyone know why? 
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Display problem when using display zoom on iphone

When using the "display zoom" feaures on my iPhone 8, some parts of the spotify screen area are not visible, causing particularly troubles- on the warning message when connected to a bmw car : the Ignore button cannot be reached- on the serach bar : ...

  • Newbie
  • When using the "display zoom" feaures on my iPhone 8,  some parts of the spotify screen area are not visible, causing particularly troubles - on the warning message when connected to a bmw car ...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Local files to new phone?

My MacBook is older and is going to give out some point in the future. I’ve just downloaded my library to the local file and downloaded them to my current iPhone. I’m getting a new phone in a few months and I’m wondering if I can transfer those songs...

  • Visitor
  • My MacBook is older and is going to give out some point in the future. I’ve just downloaded my library to the local file and downloaded them to my current iPhone. I’m getting a new phone in a few mon...
  • Maxim
  • Spotify Star
  • 751 Views
  • 3 replies
  • 0 likes
  • 751 Views
  • 3 replies
  • 0 likes

Alarm Clock

I’ve seen plenty of posts about requesting an alarm clock feature but it doesn’t look like they’ve been replied to in awhile. I base this off of Spotify’s answer showing that there are apps out there that integrate to Spotify to accomplish this. Righ...

  • Newbie
  • I’ve seen plenty of posts about requesting an alarm clock feature but it doesn’t look like they’ve been replied to in awhile. I base this off of Spotify’s answer showing that there are apps out there...
  • 1635 Views
  • 0 replies
  • 24 likes
  • Alarms
  • 1635 Views
  • 0 replies
  • 24 likes

Carplay playlist

I have edited my playlists as sort by recently added. However, when I access to playlists in CarPlay, it has the playlist sorted by oldest first. So I have to scroll all the way down to see my recently added. Is there any solution about it ?

  • Newbie
  • I have edited my playlists as sort by recently added. However, when I access to playlists in CarPlay, it has the playlist sorted by oldest first. So I have to scroll all the way down to see my recent...
  • 855 Views
  • 0 replies
  • 3 likes
  • Carplay
    Playlists
    Sort Songs
  • 855 Views
  • 0 replies
  • 3 likes

Local files added to a playlist, on iPhone issue

So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I have directly searched for from spotify, not including...

  • Casual Listener
  • So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I hav...
  • neonnate
  • Casual Listener
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

No play queue in iOS

This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.

  • Regular
  • This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.
  • Obataborsi
  • Newbie
  • 1248 Views
  • 16 replies
  • 0 likes
  • 1248 Views
  • 16 replies
  • 0 likes

Shuffle on downloaded songs

My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them.

  • Newbie
  • My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them. 
  • AlexGlasgow1003
  • Newbie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Option to prevent repeats in radio.

I just can't find a solution to this. Every time i start up spotify, the repeat 1 button is clicked on. I click it off, and it plays fine until i stop using it, and restart later. This happens if i'm using my headphones or bluetooth in the car. Very ...

  • Casual Listener
  • I just can't find a solution to this.  Every time i start up spotify, the repeat 1 button is clicked on.  I click it off, and it plays fine until i stop using it, and restart later.  T...
  • Beemerjoe
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

Solved!! spotify for iphone 4 / ios 7

hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at least ios 8, which my phone won't let me update to....

  • Regular
  • hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at ...
  • tina44
  • Regular
  • 181289 Views
  • 21 replies
  • 6 likes
  • 181289 Views
  • 21 replies
  • 6 likes

Solved!! SoundHound no longer adding to the SoundHound playlist

In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I changed no settings in either SoundHound or Spotify at t...

  • Regular
  • In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I chang...
  • tauym209
  • Newbie
  • 25363 Views
  • 24 replies
  • 5 likes
  • 25363 Views
  • 24 replies
  • 5 likes