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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30383 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94926 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

985 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293744 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123706 Views

19 replies

38 likes

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My Spotify won’t connect to WiFi

Spotify won’t connect to my WiFi. When I try to go into anything but the library the three little dots pop up and don’t go away. I’m on an iPhone 5 and I’m a premium member. Eventually an error thing pops up and I try click the try again button but i...

Newbie

Spotify won’t connect to my WiFi. When I try to go into anything but the library the three little dots pop up and don’t go away. I’m on an iPhone 5 and I’m a premium member. Eventually an error thing...

Tiffany89

Newbie

471 Views

1 replies

0 likes

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Error 127

I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, changing my password, logging out of all accounts and ...

Newbie

I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, cha...

335 Views

0 replies

0 likes

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My Downloaded Albums And Playlists are a Gone....

Everything I’ve downloaded to play offline has disappeared.... this has happened before and I don’t know why... my phone is fine and I’ve checked every troubleshoot to no avail... what’s wrong with Spotify? How do I get my downloads back? And HOW DO ...

Casual Listener

Everything I’ve downloaded to play offline has disappeared.... this has happened before and I don’t know why... my phone is fine and I’ve checked every troubleshoot to no avail... what’s wrong with S...

252 Views

0 replies

0 likes

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Accessing the queue on an iPhone

I added a couple of albums to my queue recently, and I can't access my queue to remove them. I have searched for answers, and they haven't worked. I can't click on the now playing tab and click on the three lines to access the queue because that thre...

Casual Listener

I added a couple of albums to my queue recently, and I can't access my queue to remove them. I have searched for answers, and they haven't worked. I can't click on the now playing tab and click on th...

ldtullak

Casual Listener

417 Views

1 replies

0 likes

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  • 1 replies
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Premium won’t work on upgrade

I have got my new phone today and premium won’t come on. I’ve tried logging in with email and reset password but it still says I have a free subscription can someone please help x

Newbie

I have got my new phone today and premium won’t come on. I’ve tried logging in with email and reset password but it still says I have a free subscription can someone please help x

211 Views

0 replies

0 likes

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iPhone X ”Problem”

As most people with the iPhone X know, there are black bars in most apps at least in the start..but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPhone 6s..the problem is when I play music as normal an...

Newbie

As most people with the iPhone X know, there are black bars in most apps at least in the start.. but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPh...

meganrosedickey

Casual Listener

3142 Views

7 replies

2 likes

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Offline?

All of the sudden my playlists aren’t downloaded and I’m getting advertisements. My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t download....help pls

Newbie

All of the sudden my playlists aren’t downloaded and I’m getting advertisements.  My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t do...

393 Views

0 replies

0 likes

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Solved!! Only works on wifi

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...

Regular

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify ...

gmalone10

Newbie

32556 Views

15 replies

2 likes

wifi
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  • 15 replies
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Why does this happen?

When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?    

Listenerr

Music Fan

543 Views

1 replies

0 likes

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  • 1 replies
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Can't sort Albums after reinstall

I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. Has this feature been removed from the latest version? All ...

Visitor

I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. &n...

362 Views

0 replies

0 likes

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iPhone 5SE glitch

Hi!So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and re-installed he app and have logged out and logged bac...

Newbie

Hi! So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and r...

380 Views

0 replies

0 likes

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Local Files will not Sync from Mac to iPhone

I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my phone even though I connected both to the same wi-fi...

Newbie

I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my p...

603 Views

0 replies

0 likes

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Hidden ads on Spotify Premium?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

371 Views

0 replies

0 likes

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Spotify not working for iPhone

I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a premium member)

Newbie

I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a ...

higbystreet

Regular

455 Views

1 replies

0 likes

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  • 1 replies
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Downloaded albums don't show green arrow or toggle

Hi, as of November 27th, 2017, this is still not resolved (after 2 years!): Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't green either.But when moving the toggle to green status, it immedi...

Regular

Hi, as of November 27th, 2017, this is still not resolved (after 2 years!):   Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't g...

738 Views

0 replies

0 likes

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Status
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Local file sync

Hi everyoneI have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i just can see the playlist name, but no songs inside the playlist. ...

Casual Listener

Hi everyone I have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i jus...

453 Views

0 replies

0 likes

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Issues playing music when connected to car

I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to do this daily since the ios upgrade to 11, its get...

Casual Listener

I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to...

384 Views

0 replies

0 likes

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Solved!! How to download the APP on a Iphone perchased in China?

I really hope someone here coud help me with my annoying problem,since i don't see anyone else asking similar things. So i have my Spotify account created in Italy,then i went to China for a while,during this time i've got a new Iphone. Since the Spo...

Casual Listener

I really hope someone here coud help me with my annoying problem,since i don't see anyone else  asking similar things.   So i have my Spotify account created in Italy,then i went to China...

congli2012

Casual Listener

3674 Views

2 replies

0 likes

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Shuffle not working properly?

Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music from the same artist? This never used to happen and now it...

Newbie

Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music fr...

frouba

Casual Listener

1393 Views

8 replies

0 likes

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