Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227696 Views

53 replies

13 likes

  • 227696 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152282 Views

507 replies

108 likes

  • 152282 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106487 Views

19 replies

38 likes

  • 106487 Views
  • 19 replies
  • 38 likes

Can't play any songs...

I have an Iphone 7, for a couples days I was able to play songs on spotify. Now I can only use the shuffle button, and theres plenty of song that I don't like and must listen to get to the one song I want... this is very annoying and im not willing t...

Newbie

I have an Iphone 7, for a couples days I was able to play songs on spotify. Now I can only  use the shuffle button, and theres plenty of song that I don't like and must listen to get to the one ...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Trouble syncing local files from PC to iPhone

Hi, I have some MP3 files on my PC which I play through Spotify, but I want to listen to them on my iPhone as well. When I create a playlist on my PC with those files, the playlist appears on my iPhone (even with the cover) but the songs don't appear...

Music Fan

Hi,   I have some MP3 files on my PC which I play through Spotify, but I want to listen to them on my iPhone as well. When I create a playlist on my PC with those files, the playlist appears o...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Musik stoppt beim Öffnen von Whatsapp

Hallo zusammen, sobald ich Whatsapp öffne stoppt die Musik. Das habe ich erst seit heute Mittags.Habe mich an- und abgemeldet, die App deinstalliert und wieder installiert und das Problem ist trotzdem noch da. Bei anderen Apps habe ich das nicht.hat ...

Newbie

Hallo zusammen, sobald ich Whatsapp öffne stoppt die Musik. Das habe ich erst seit heute Mittags. Habe mich an- und abgemeldet, die App deinstalliert und wieder installiert und das Problem ist trotz...

19922 Views

0 replies

4 likes

  • 19922 Views
  • 0 replies
  • 4 likes

Solved!! How do I choose what albums to make available offline?

Why does the app download every single song to be made available offline? It's eating up all the space on my iPhone. Aren't I supposed to be able to pick specfic albums from my library that I want to have available offline?Please someone help me figu...

Casual Listener

Why does the app download every single song to be made available offline? It's eating up all the space on my iPhone.   Aren't I supposed to be able to pick specfic albums from my library ...

JMGoguen

Casual Listener

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Local files won't play when using Bluetooth

I've added a few songs (local files) to my Spotify play lists, using my PC and synching with my iPhone. These songs play when I'm listening directly to Spotify on my phone (which I never do but I tried it just to check this issue out), but will not p...

Newbie

I've added a few songs (local files) to my Spotify play lists, using my PC and synching with my iPhone. These songs play when I'm listening directly to Spotify on my phone (which I never do but I tri...

742 Views

0 replies

0 likes

  • 742 Views
  • 0 replies
  • 0 likes

Superuser Contribution Deleting albums

Hi i was told that I had too many albums on my phone so had to delete a few before I could download new ones (on premium subscription). Even though I now have far less, deleting about 7 albums I'm still told I cannot download unless I delete more. Ad...

Newbie

Hi   i was told that I had too many albums on my phone so had to delete a few before I could download new ones (on premium subscription). Even though I now have far less, deleting about 7 albu...

Jack

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't download on my iPhone

I had spotify on my phone but deleted it by mistake and I've tried 15 times to download it again and it won't download. Help please. I love Spotify normally.

Newbie

I had spotify on my phone but deleted it by mistake and I've tried 15 times to download it again and it won't download. Help please. I love Spotify normally. 

krlars

Casual Listener

493 Views

2 replies

1 likes

  • 493 Views
  • 2 replies
  • 1 likes

Music cuts off

Whenever I click out of the app my music stops playing 

Newbie

Whenever I click out of the app my music stops playing  

Swanny

Community Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Pioneer MVH-390BT

Hello,I'm using Spotify Premium with this car stereo but track info is not display correctly. "No title" and "No album" is shown.However, if I plug my iPhone using the usb port, everything works fine.Any help is welcome!Thanks in advance.

Casual Listener

Hello, I'm using Spotify Premium with this car stereo but track info is not display correctly. "No title" and "No album" is shown. However, if I plug my iPhone using the usb port, everything wo...

fdelarosa

Casual Listener

2260 Views

2 replies

0 likes

  • 2260 Views
  • 2 replies
  • 0 likes

Volume Problem on JBL Headphones [FIX]

Hi guys!For those who managed to bump on this problem. The solution worked for JBL Bluetooth Headphones on Spotify(iOS):Gear Icon > Stream Quality > Change to Extreme Qualityand thats it!

Music Fan

Hi guys! For those who managed to bump on this problem. The solution worked for JBL Bluetooth Headphones on Spotify(iOS): Gear Icon > Stream Quality > Change to Extreme Quality and tha...

24745 Views

0 replies

2 likes

Bluetooth problems
headphones
JBL
volume
  • 24745 Views
  • 0 replies
  • 2 likes

Solved!! Local Files to my phone

I'm trying to convert some youtube songs into Spotify and i got them into my PC. I'm adding the songs to my main playlist, but the song is no where to find on my playlist at my phone. My pc are using a internet cable and my phone are connected to wir...

Newbie

I'm trying to convert some youtube songs into Spotify and i got them into my PC. I'm adding the songs to my main playlist, but the song is no where to find on my playlist at my phone. My pc are using...

Swanny

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Cannot log in with facebook account. Blank white screen.

I've been trying to log into this for about an hour now and I'm so frustrated. I go to Log In - Log in with facebook - and then just a blank white screen shows up.I've tried logging in with my facebook email and password but it's showing as incorrect...

Newbie

I've been trying to log into this for about an hour now and I'm so frustrated.   I go to Log In - Log in with facebook - and then just a blank white screen shows up. I've tried logging in wit...

Jlleeee

Casual Listener

1166 Views

1 replies

1 likes

  • 1166 Views
  • 1 replies
  • 1 likes

is there a way to escape german songs?

We (Venezuelan/Austrian couple) are new on Spotify.I assume living in Austria brings automatically the german version of the iOS app.Sadly, many lists are german-based and (for our taste too) many german songs pop up during shuffle playback.Is there ...

Newbie

We (Venezuelan/Austrian couple) are new on Spotify. I assume living in Austria brings automatically the german version of the iOS app. Sadly, many lists are german-based and (for our taste too) man...

SaraiSound

Roadie

693 Views

2 replies

0 likes

  • 693 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't turn off Download

I did a download yesterday and when it was complete I went to switch off the Download button, it is coming up with a message saying "Remove from Downloads? You won't be able to play this office". I then have the option to either Cancel or Remove. I a...

Newbie

I did a download yesterday and when it was complete I went to switch off the Download button, it is coming up with a message saying "Remove from Downloads? You won't be able to play this office".&nbs...

Jack

Roadie

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Solved!! view music History on iOS

Although I have the answer for this, would really love to know the rationale behind not enabling such important and easy feature. I'm persuming smartphone access is the more dominant device, and who wouldn't want to go back to an amazing song they li...

Newbie

Although I have the answer for this, would really love to know the rationale behind not enabling such important and easy feature. I'm persuming smartphone access is the more dominant device, and...

MattSuda

Spotify Star

922 Views

1 replies

1 likes

  • 922 Views
  • 1 replies
  • 1 likes

Recently played artist takes me to album, not artist page

Hi Spotify! I have an issue in the iOS app. When I tap an artist in the "Recently played" list it very often takes me to a list of songs from just one album by that artist. Mind you, this is not a recently played item labeled as "Album • by …". It's ...

Newbie

Hi Spotify!   I have an issue in the iOS app. When I tap an artist in the "Recently played" list it very often takes me to a list of songs from just one album by that artist. Mind you, this is...

611 Views

0 replies

0 likes

artist page
Recently played artist
  • 611 Views
  • 0 replies
  • 0 likes

Superuser Contribution Preciso de Ajuda

Estou com uma grande dúvida em relação ao pagamento do Spotify. Fiz a assinatura no Plano Familiar dia 08/09/2017 porém na minha conta aparece que a data de renovação é 28/09. A fatura do meu cartão vence no dia 10/10, a assinatura não é mensal ? Com...

Casual Listener

Estou com uma grande dúvida em relação ao pagamento do Spotify. Fiz a assinatura no Plano Familiar dia 08/09/2017 porém na minha conta aparece que a data de renovação é 28/09. A fatura do meu cartão ...

Bittencourt

Spotify Star

1399 Views

8 replies

0 likes

  • 1399 Views
  • 8 replies
  • 0 likes

Playlist playing songs not in it

Recently, I made a new playlist with 50 songs in it. Although I put in two albums by the same artist, the reat of the songs I put in varied. However, Spotify still plays other suggested songs. I find it super annoying, since I bear with the barrage o...

Newbie

Recently, I made a new playlist with 50 songs in it. Although I put in two albums by the same artist, the reat of the songs I put in varied. However, Spotify still plays other suggested songs. I find...

Bittencourt

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

HSQ Rides Again songs not correct

The Hampton String Quartet's album "HSQ Rides Again" is not playing the correct songs. For instance, when I play the song "Layla" the audio is for "Black Dog" and this happens with a lot of the songs on the album.

Newbie

The Hampton String Quartet's album "HSQ Rides Again" is not playing the correct songs. For instance, when I play the song "Layla" the audio is for "Black Dog" and this happens with a lot of the songs...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Music Stopping While Streaming Through Chromecast Audio

Hi, For the past two years I've been using a Chromecast Audio and Spotify to play music outside to my pool. After the most recent Spotify update I began having problems. Iphone 7+ 128GBiOS 10.3.3Google Chromecast Audio 1.26.94126Spotify 8.4.18.632 Th...

Casual Listener

Hi,   For the past two years I've been using a Chromecast Audio and Spotify to play music outside to my pool.  After the most recent Spotify update I began having problems.   Iphon...

Voltrons_head

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes