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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37116 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102588 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299114 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125810 Views

19 replies

38 likes

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iPhone X ”Problem”

As most people with the iPhone X know, there are black bars in most apps at least in the start..but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPhone 6s..the problem is when I play music as normal an...

Newbie

As most people with the iPhone X know, there are black bars in most apps at least in the start.. but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPh...

meganrosedickey

Casual Listener

3233 Views

7 replies

2 likes

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Offline?

All of the sudden my playlists aren’t downloaded and I’m getting advertisements. My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t download....help pls

Newbie

All of the sudden my playlists aren’t downloaded and I’m getting advertisements.  My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t do...

412 Views

0 replies

0 likes

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Solved!! Only works on wifi

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...

Regular

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify ...

gmalone10

Newbie

32700 Views

15 replies

2 likes

wifi
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  • 15 replies
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Why does this happen?

When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?    

Listenerr

Music Fan

559 Views

1 replies

0 likes

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  • 1 replies
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Can't sort Albums after reinstall

I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. Has this feature been removed from the latest version? All ...

Visitor

I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. &n...

380 Views

0 replies

0 likes

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iPhone 5SE glitch

Hi!So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and re-installed he app and have logged out and logged bac...

Newbie

Hi! So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and r...

385 Views

0 replies

0 likes

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Local Files will not Sync from Mac to iPhone

I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my phone even though I connected both to the same wi-fi...

Newbie

I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my p...

626 Views

0 replies

0 likes

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Hidden ads on Spotify Premium?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

387 Views

0 replies

0 likes

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Spotify not working for iPhone

I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a premium member)

Newbie

I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a ...

higbystreet

Regular

474 Views

1 replies

0 likes

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  • 1 replies
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Downloaded albums don't show green arrow or toggle

Hi, as of November 27th, 2017, this is still not resolved (after 2 years!): Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't green either.But when moving the toggle to green status, it immedi...

Regular

Hi, as of November 27th, 2017, this is still not resolved (after 2 years!):   Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't g...

743 Views

0 replies

0 likes

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green
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Status
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Local file sync

Hi everyoneI have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i just can see the playlist name, but no songs inside the playlist. ...

Casual Listener

Hi everyone I have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i jus...

467 Views

0 replies

0 likes

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Issues playing music when connected to car

I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to do this daily since the ios upgrade to 11, its get...

Casual Listener

I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to...

396 Views

0 replies

0 likes

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Solved!! How to download the APP on a Iphone perchased in China?

I really hope someone here coud help me with my annoying problem,since i don't see anyone else asking similar things. So i have my Spotify account created in Italy,then i went to China for a while,during this time i've got a new Iphone. Since the Spo...

Casual Listener

I really hope someone here coud help me with my annoying problem,since i don't see anyone else  asking similar things.   So i have my Spotify account created in Italy,then i went to China...

congli2012

Casual Listener

3736 Views

2 replies

0 likes

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Shuffle not working properly?

Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music from the same artist? This never used to happen and now it...

Newbie

Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music fr...

frouba

Casual Listener

1447 Views

8 replies

0 likes

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  • 8 replies
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Share a track using browser but not Facebook App

Hi ! I hope someone can help me .. I love sharing tracks that I listen to via facebook. I am signed in via facebook . Been using spotify premium for a year now. Everytime that share tracks it will open my Facebook app and let me share it. but now its...

Visitor

Hi ! I hope someone can help me .. I love sharing tracks that I listen to via facebook. I am signed in via facebook . Been using spotify premium for a year now. Everytime that share tracks it will op...

bikeandwalk

Casual Listener

638 Views

2 replies

0 likes

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How come my Spotify doesn’t play automatically when plugged into my car??

Before when I plugged my phone into the car (through USB) it would play Spotify right away. Now I have to close and restart Spotify and then go into it and press play, or my pioneer would just say “stop” and I have no control from it. I liked it bett...

Newbie

Before when I plugged my phone into the car (through USB) it would play Spotify right away. Now I have to close and restart Spotify and then go into it and press play, or my pioneer would just say “s...

PavoPeacock

Gig Goer

402 Views

1 replies

1 likes

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Lots of Technical Issues with Current Version of Spotify (8.4.24) on the iPhone (11.0.3)

Are any of you guys having issues with the current version of Spotify? Some of the problems I’m having are that the “Devices Available” thing isn’t showing up on the song bar, or whenever you open the current song. The other issue is that the backgro...

Newbie

Are any of you guys having issues with the current version of Spotify? Some of the problems I’m having are that the “Devices Available” thing isn’t showing up on the song bar, or whenever you open th...

gerardomzga

Casual Listener

993 Views

3 replies

0 likes

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premium for family

Merhabalar ev arkadaslarimla aile ici premium aldik 2 ay kullandiktan sonra sebepsiz yere atildim. bilgileri girdigimde de tuh bir hata olustu diyor.aileye alinmama sebebim nedir?cuzumu nedir?

Newbie

Merhabalar ev arkadaslarimla aile ici premium aldik 2 ay kullandiktan sonra sebepsiz yere atildim. bilgileri girdigimde de tuh bir hata olustu diyor.aileye alinmama sebebim nedir?cuzumu nedir?

323 Views

0 replies

0 likes

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iPhone X - please keep the status bar visible

First of all - thanks a lot for the iPhone X update. It looks great now! One request - please don't hide the status bar on iPhone X when user is in the cover art mode (playing a track). Apple Music doesn't do that either, there's enough space for you...

Music Fan

First of all - thanks a lot for the iPhone X update. It looks great now! One request - please don't hide the status bar on iPhone X when user is in the cover art mode (playing a track). Apple Music d...

Olli

Music Fan

1184 Views

1 replies

8 likes

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  • 1 replies
  • 8 likes