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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36470 Views
  • 15 replies
  • 36 likes
  • 36470 Views
  • 15 replies
  • 36 likes

Superuser Contribution Problema premiun

Actualmente ya actualice mi cuenta a premiun, cerré he inicie sesión nuevamente, en el iPhone, aparece premiun me permite en el home de cuenta descargar las canciones pero no me permite pasarlas y coloca la publicidad de pasarme a premiun

  • Newbie
  • ...oloca la publicidad de pasarme a premiun
  • Ramirezvictor
  • Newbie
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Subscribe to a specific artist on my Iphone

I can't play Eminemom my Iphone. Earlier it didn't work on my mac either, but then I reinstalled it twice then it worked. I did the same on my phone several times, but it didn't work, except for a few hours the first time I did it.

  • Newbie
  • I can't play Eminemom my Iphone. Earlier it didn't work on my mac either, but then I reinstalled it twice then it worked. I did the same on my phone several times, but it didn't work, except for a fe...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Solved!! Always stuck at 0:07s?

I don't know why, I got iPad and iPad Mini and iPhone. All of the devices are the same. Just playing 7s or 8s or 9s, then keeps stuck playing, sometime it may takes a few seconds then keep playing, but the most of times it just stuck there and doing ...

  • Gig Goer
  • I don't know why, I got iPad and iPad Mini and iPhone.   All of the devices are the same.   Just playing 7s or 8s or 9s, then keeps stuck playing, sometime it may takes a few second...
  • Killsting
  • Gig Goer
  • 474 Views
  • 4 replies
  • 0 likes
  • 474 Views
  • 4 replies
  • 0 likes

Purchased Spotify but it still says I have a Free account

I purchased Spotify premium on my iPad then went to my phone which has the same account, none of the features with premium worked and it still said I had a free account?

  • Newbie
  • I purchased Spotify premium on my iPad then went to my phone which has the same account, none of the features with premium worked and it still said I had a free account? 
  • Bethany_Dawn
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Post iOS 11 update, while using headphones iPhone toggles from Spotify app to the music app

iPhone model: SEiOS: 11.0.3Spotify version: 8.4.22.515 I have tried the soft reset and also a clean reinstall of the Spotify app. It doesnt seem to resolve any issues. Furthermore, I tried using different headphones to no avail either. Any help much ...

  • Newbie
  • iPhone model: SE iOS: 11.0.3 Spotify version: 8.4.22.515   I have tried the soft reset and also a clean reinstall of the Spotify app. It doesnt seem to resolve any issues. Furthermore, I tri...
  • 297 Views
  • 0 replies
  • 2 likes
  • 297 Views
  • 0 replies
  • 2 likes

cant play my spotify on my car radio-

I got a new iphonr 7 and now i cant play my spotify on my radio 

  • Newbie
  • I got a new iphonr 7 and now i cant play my spotify on my radio  
  • Elena85
  • Casual Listener
  • 250 Views
  • 1 replies
  • 2 likes
  • 250 Views
  • 1 replies
  • 2 likes

Offline all the time

So I’m a massive fan of music and I need a fix every moment of every day. However, for the past 3 months, my spotify has appeared offline when I have connection. This only happens on my iPhone but is fine on the iPad and PC. I have tried reinstalling...

  • Newbie
  • So I’m a massive fan of music and I need a fix every moment of every day. However, for the past 3 months, my spotify has appeared offline when I have connection. This only happens on my iPhone but is...
  • Bethany_Dawn
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Can't access local files on my iPhone

I just got a bunch of legal MP3's which I've been trying to get into a playlist on spotify. The songs show up on my computer but the playlist is marked as empty when I try to open it on my mobile device. I've tried resetting both my devices, installi...

  • Casual Listener
  • I just got a bunch of legal MP3's which I've been trying to get into a playlist on spotify. The songs show up on my computer but the playlist is marked as empty when I try to open it on my mobile dev...
  • Bethany_Dawn
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't logon via iOS app

I have a new account I can access via browser (log in and out, play music). However, I can't logon to the iOS app. Keeps telling me I don't have an account. I try using both email and username, neither works. Tried changing password several times, st...

  • Newbie
  • I have a new account I can access via browser (log in and out, play music).  However, I can't logon to the iOS app.  Keeps telling me I don't have an account.  I try using both email a...
  • Jack
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I have to move all my new music to the top ?

Is there any way I can put my new music that I just added into my playlist to show up at the top so I don’t have to scroll down to the bottom of of playlist every time I want to listen to my new music not the old stuff ?

  • Newbie
  • Is there any way I can put my new music that I just added into my playlist to show up at the top so I don’t have to scroll down to the bottom of of playlist every time I want to listen to my new musi...
  • Jack
  • Roadie
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Audio saturado de las canciones

Hola, de un tiempo para acá el audio de las canciones está saturando todo, desde audífonos hasta el coche, se escucha como pica en la mayoría de las canciones que suenan más fuerte, incluso en Dive de Ed Sheeran se escucha muy saturado, y pica. Conec...

  • Newbie
  • Hola, de un tiempo para acá el audio de las canciones está saturando todo, desde audífonos hasta el coche, se escucha como pica en la mayoría de las canciones que suenan más fuerte,  incluso en ...
  • 1747 Views
  • 0 replies
  • 1 likes
  • 1747 Views
  • 0 replies
  • 1 likes

Solved!! Songs stop playing after a minute and a half....

Everything works fine from my phone, but on my iPad it only plays the first minute and a half of each song and then stops (the time continues to run but no music is playing, then when I push pause/play again it gets stuck back at the minute and a hal...

  • Casual Listener
  • Everything works fine from my phone, but on my iPad it only plays the first minute and a half of each song and then stops (the time continues to run but no music is playing, then when I push pause/pl...
  • Ihave2nouserNam
  • Casual Listener
  • 16309 Views
  • 10 replies
  • 1 likes
  • 16309 Views
  • 10 replies
  • 1 likes

Auto-Pause when Smartwatch out of range?

I just noticed this happening reently - at work I have Spotify on my phone playing to a bluetooth speaker. When I walk away (to go to the bathroom about 50 meters away, or to a meeting) and leave my phone on my desk, I return to find that Spotify has...

  • Casual Listener
  • I just noticed this happening reently - at work I have Spotify on my phone playing to a bluetooth speaker. When I walk away (to go to the bathroom about 50 meters away, or to a meeting) and leave my ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where are my saved albums. IPhone 6s

Hi. Pretty simple question really. Where are my 'saved albums' stored? They aren't in playlists. They aren't in my library. There is no 'my albums' tab. Please help as I save albums all the time but can never access them. I pay for a family premium m...

  • Newbie
  • Hi. Pretty simple question really. Where are my 'saved albums' stored?  They aren't in playlists. They aren't in my library. There is no 'my albums' tab.   Please help as I save albums all...
  • Jack
  • Roadie
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

Song is not available

Hey.i have an issue.when i try to play some songs, it just tells me that "the song is not available, and that i only can play it, if i have downloaded it. PLEASE HELP!

  • Newbie
  • Hey. i have an issue. when i try to play some songs, it just tells me that "the song is not available, and that i only can play it, if i have downloaded it.   PLEASE HELP!
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution Made for you

Afternoon Guys I listent to Spotify quite a lot, my mixes work well and represent what I listen to. However the Made for you section of the home screen always says get better recommendations the more you listen! and only has my mixes in it. I realise...

  • Newbie
  • Afternoon Guys   I listent to Spotify quite a lot, my mixes work well and represent what I listen to. However the Made for you section of the home screen always says get better recommendations...
  • Jack
  • Roadie
  • 3785 Views
  • 1 replies
  • 0 likes
  • 3785 Views
  • 1 replies
  • 0 likes

I can’t listen to a certain artist in a phone

I tried to listen a certain artist in one iphone, but it doesn’t happen anything, I can listen to other artists except that one. Then I checked the same artist in another iphone and I was able to listen to it, why can’t I listen to it in my other iph...

  • Newbie
  • I tried to listen a certain artist in one iphone, but it doesn’t happen anything, I can listen to other artists except that one. Then I checked the same artist in another iphone and I was able to lis...
  • CydneyBusler
  • Casual Listener
  • 833 Views
  • 2 replies
  • 0 likes
  • 833 Views
  • 2 replies
  • 0 likes

How do I see the album I am listening to but the track in the album list

The only options I have when a song is playing (and I can see the album cover in the middle/top of screen) is to click on to[ right, this then opens a new window showing next up or I can click on the album/artist underneath the album cover and this s...

  • Newbie
  • The only options I have when a song is playing (and I can see the album cover in the middle/top of screen) is to click on to[ right, this then opens a new window showing next up or I can click on the...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Add to que is not working on IPad version

Using Spotify on IPad Latest operating version, I can add about two songs to que but that’s it. The only way I can increase the que is by going into the next up view, changing it to list view and turning shuffle on and off. Once I’ve done this I can ...

  • Newbie
  • Using Spotify on IPad Latest operating version, I can add about two songs to que but that’s it. The only way I can increase the que is by going into the next up view, changing it to list view and tur...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Fourth song on the queue is blank

New iPhone 8+ running most recent Spotify app and iOS The fourth song in the queue is always blank for some reason? Picture attached

  • Newbie
  • New iPhone 8+ running most recent Spotify app and iOS   The fourth song in the queue is always blank for some reason? Picture attached
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes