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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138393 Views

503 replies

108 likes

  • 138393 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97639 Views

19 replies

38 likes

  • 97639 Views
  • 19 replies
  • 38 likes

Offline synchronisiert nicht bzw Downloads sind nach 1-2 tagen wieder weg

Ich nutze Spotify jetzt schon sehr langeBin eigentlich auch immer zufrieden gewesen .Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bis 2 Tagen wieder weg und ich muss Alles neu auf meine S...

Newbie

Ich nutze Spotify jetzt schon sehr lange Bin eigentlich auch immer zufrieden gewesen . Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bi...

mibra

Newbie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Reverse sort order of playlist?

Spotify does the Exact opposite of what I want on my iPhone. On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom without me being able to reverse the sort order. I REALLY want to ...

Newbie

Spotify does the Exact opposite of what I want on my iPhone.   On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom with...

roberthendrikse

Newbie

6544 Views

10 replies

40 likes

  • 6544 Views
  • 10 replies
  • 40 likes

Spotify won't play the first two songs of an album.

(iOS Spotify) I have a playlist of over 200 albums' first songs; however, whenever I try to listen to them, the songs play for about 12 seconds before stopping. After that, they never play (even weeks later). The same thing happens if I go to the son...

Regular

(iOS Spotify) I have a playlist of over 200 albums' first songs; however, whenever I try to listen to them, the songs play for about 12 seconds before stopping. After that, they never ...

869 Views

0 replies

0 likes

doesn't play
first song issues
Help
Issues
songs won't play
sudden stopping
  • 869 Views
  • 0 replies
  • 0 likes

How do I get back 2 columns in the view?

Really cant suss out how to get back 2 columns in the view on ipad can you help? Kev

Regular

Really cant suss out how to get back 2 columns in the view on ipad can you help?   Kev

kevrayner

Regular

636 Views

4 replies

0 likes

  • 636 Views
  • 4 replies
  • 0 likes

bluetooth spotify car

I have the iphone X with iOS 11 since Wednesday. If I use spotify in the car, it works perfectly, but when I'm called and I hang up, Spotify does not work anymore. The same goes for my bluetooth speaker at home. In both cases, he indicates that I pla...

Casual Listener

I have the iphone X with iOS 11 since Wednesday. If I use spotify in the car, it works perfectly, but when I'm called and I hang up, Spotify does not work anymore. The same goes for my bluetooth spea...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Waze banner coming up everytime i connect to bluetooth

Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up i have a premium account is there a way i can disable this?

Newbie

Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up   i have a premium account    is there a way i ...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Local files to phone

Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everything else has failed?

Newbie

 Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everyth...

235 Views

0 replies

1 likes

  • 235 Views
  • 0 replies
  • 1 likes

No aparecen canciones en Spotify

Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que Spotify arroje distintos resultados de búsqueda en u...

Newbie

Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que S...

esteridot

Newbie

747 Views

2 replies

0 likes

Búsqueda de canciones
  • 747 Views
  • 2 replies
  • 0 likes

Save songs on iCloud

Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks

Newbie

Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks

YasserMamdouh

Newbie

6974 Views

2 replies

0 likes

  • 6974 Views
  • 2 replies
  • 0 likes

IOS 11 + Bluetooth + shuffle

Hi, whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shuffle button on the bottom left corner, and it still doesn’t ...

Newbie

Hi,   whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shu...

patkid26

Newbie

1778 Views

4 replies

12 likes

  • 1778 Views
  • 4 replies
  • 12 likes

Consumo de bateria

Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.

Casual Listener

Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.

Bittencourt

Spotify Star

7196 Views

10 replies

2 likes

  • 7196 Views
  • 10 replies
  • 2 likes

iPhone 8 plus connected to Uconnect not allowing to skip or pick songs

I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you

Newbie

I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you

592 Views

0 replies

0 likes

  • 592 Views
  • 0 replies
  • 0 likes

No Music control outside of app

I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and restarting the iphone and nothing has worked. Any sugge...

Newbie

I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and rest...

477 Views

0 replies

0 likes

  • 477 Views
  • 0 replies
  • 0 likes

iOS App pauses and maximizes volume - web player conflict

I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I want to "Continue playing on Web Player" or play mus...

Newbie

I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I w...

3373 Views

0 replies

0 likes

  • 3373 Views
  • 0 replies
  • 0 likes

Reproducir en un iPhone desde carpeta

Hola,Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. En ordenador lo puedo hacer, pero desde hace unos mes...

Newbie

Hola, Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. ...

eliweb

Newbie

779 Views

1 replies

2 likes

  • 779 Views
  • 1 replies
  • 2 likes

8.4.24 CarPlay steering wheel controls

CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other apps are fine with the wheel controls, seems to just ...

Regular

CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other ap...

mmaj

Casual Listener

1199 Views

3 replies

0 likes

  • 1199 Views
  • 3 replies
  • 0 likes

Won’t save followed artists

I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Whyyyhh

Newbie

I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Why...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do I get ads n Spotify Premium?

Hey everyone, Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has this happened to anyone else?

Regular

Hey everyone,   Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has th...

KDtheman

Regular

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Spotify Premium question?

Hello everyone,I feel like there's hidden ads in Spotify Premium because when I click on the top left corner of an album to takes me to the Facebook website and it says "About this Ad" and it doesn't even show an ad, it seems like it's hidden? Does a...

Regular

Hello everyone, I feel like there's hidden ads in Spotify Premium because when I click on the top left corner of an album to takes me to the Facebook website and it says "About this Ad" and it doesn...

KDtheman

Regular

573 Views

5 replies

0 likes

  • 573 Views
  • 5 replies
  • 0 likes

Pagamento

Boa noite, Possuo o plano familiar, contudo o cartão que estava para pagar era o da minha noiva, pois bem, troquei o meio de pagamento para o meu cartão de crédito e logo após a mudança da forma de pagamento veio no meu cartão cobrando 10,00. Alguém ...

Newbie

Boa noite,   Possuo o plano familiar, contudo o cartão que estava para pagar era o da minha noiva, pois bem, troquei o meio de pagamento para o meu cartão de crédito e logo após a mudança da f...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes