Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 138209 Views
  • 503 replies
  • 108 likes
  • 138209 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 97124 Views
  • 19 replies
  • 38 likes
  • 97124 Views
  • 19 replies
  • 38 likes

Solved!! Sorting Playlist by Title on Iphone App

I was able to sort a playlist by song titles on my laptop but it didn't update in my iphone app. Is there a way to sort a playlist by song titles in the iphone app?My playlist is 46 hours long and I will go through each song in order, and some songs ...

  • Casual Listener
  • I was able to sort a playlist by song titles on my laptop but it didn't update in my iphone app. Is there a way to sort a playlist by song titles in the iphone app? My playlist is 46 hours long and ...
  • Luke
  • Spotify Star
  • 2042 Views
  • 3 replies
  • 0 likes
  • 2042 Views
  • 3 replies
  • 0 likes

[CarPlay] Music mutes after incoming phone call

Hi!I'm using Spotify App Version 8.4.22.515 on my Apple iPhone 5s with iOS version 11.0.3 and get the following error when used in my 2017 Seat Ateca with CarPlay connection:When I receive an incoming phone call, the playing music gets muted and I ca...

  • Visitor
  • Hi! I'm using Spotify App Version 8.4.22.515 on my Apple iPhone 5s with iOS version 11.0.3 and get the following error when used in my 2017 Seat Ateca with CarPlay connection: When I receive a...
  • Dorsetbarry
  • Casual Listener
  • 3895 Views
  • 9 replies
  • 0 likes
  • 3895 Views
  • 9 replies
  • 0 likes

Shuffling my library only shuffles songs in the same range

When I have shuffle on and I click play on a song, the upcoming songs are all always in the same area. For instance, if it’s alphabetically and I play a song starting with M, it shuffles through L, M, and N songs only. If it’s ordered by date and I p...

  • Newbie
  • When I have shuffle on and I click play on a song, the upcoming songs are all always in the same area. For instance, if it’s alphabetically and I play a song starting with M, it shuffles through L, M...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Most of my followed public playlists don't show up in "public playlists"

I need help, I follow 25 public playlists but only two appears in my profile. I've done reinstalling the app and logging in and out of my account but nothing happens. I already have this problems for weeks now And btw i use Iphone 6S

  • Newbie
  • I need help, I follow 25 public playlists but only two appears in my profile. I've done reinstalling the app and logging in and out of my account but nothing happens. I already have this problem...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Own playlist doesn't show up in recently played

Hi, All songs/playlists I listen to show up in my 'Recently Played' except for my own playlist. I always have to go to playlists --> My own playlist to find it.Is there any way to solve this?

  • Casual Listener
  • Hi,   All songs/playlists I listen to show up in my 'Recently Played' except for my own playlist. I always have to go to playlists --> My own playlist to find it. Is there any way to solve...
  • Burningflame
  • Casual Listener
  • 1876 Views
  • 4 replies
  • 0 likes
  • 1876 Views
  • 4 replies
  • 0 likes

Spotify no data provided with pioneer head unit

I have had the pioneer avh-x5600bhs head unit for over 2 years with no issues running spotify through bluetooth. Recently updated the app, and now it says no data provided. Still plays the music, but only control that works is volume. Help!!

  • Newbie
  • I have had the pioneer avh-x5600bhs head unit for over 2 years with no issues running spotify through bluetooth. Recently updated the app, and now it says no data provided. Still plays the music, but...
  • 1691 Views
  • 0 replies
  • 3 likes
  • 1691 Views
  • 0 replies
  • 3 likes

login problem with iPhone

I get an error message "you can only use Spotify abroad for 14 days" when I log in with my phone. I used to live in Canada, but moved back to the States almost 2 years ago. I deleted the app and changed my country/region and reinstalled the app, but ...

  • Newbie
  • I get an error message "you can only use Spotify abroad for 14 days" when I log in with my phone. I used to live in Canada, but moved back to the States almost 2 years ago. I deleted the app and chan...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

each song stops at the same time

Have been succesfully playing spoitfy on an old iphone 3 and now it stops each song at 1:33 for some reason.I have reinstalled the app - but the problem persists

  • Visitor
  • Have been succesfully playing spoitfy on an old iphone 3 and now it stops each song at 1:33 for some reason. I have reinstalled the app - but the problem persists
  • 314 Views
  • 0 replies
  • 1 likes
  • 314 Views
  • 0 replies
  • 1 likes

Whenever I shuffle a playlist on iPhone it always plays in the same order.

Basically whenever I try to shuffle a playlist on iOS it always plays the exact same order. Running the latest OS on iPhone as well if that matters. Thanks.

  • Newbie
  • Basically whenever I try to shuffle a playlist on iOS it always plays the exact same order. Running the latest OS on iPhone as well if that matters.   Thanks.
  • 524 Views
  • 0 replies
  • 0 likes
  • iOS
    iphone
    Playlists
    shuffle
  • 524 Views
  • 0 replies
  • 0 likes

Official Number® (8OO) 274-9543 Delta Airlines Phone Number(DA Call+Now67)

Official Number® (8OO) 274-9543 Delta Airlines Phone Number(DA Call+Now67) jetblue airways helpline numberalaska airlines helpline numberspirit airlines helpline number Official Number® (8OO) 274-9543 Delta Airlines Phone Number(DA Call+Now67)Allegia...

  • Regular
  • Official Number® (8OO) 274-9543 Delta Airlines Phone Number(DA Call+Now67)  jetblue airways helpline number alaska airlines helpline number spirit airlines helpline number Official N...
  • 481 Views
  • 0 replies
  • 0 likes
  • Delta AIRLINES
  • 481 Views
  • 0 replies
  • 0 likes

Official Number® (8OO) 274-9543 American Airlines Phone Number(AA BookCall+Now67)

Official Number® (8OO) 274-9543 American Airlines Phone Number(AA Book Call+Now67) AA RR STRU GOOGLE SERARCH HELP SUPPORT NuMBR PHone American American Airlines Flights. And Get Discounted rates. RR STRU GOOGLE American Airlines Booking Number, RR ST...

  • Regular
  • Official Number® (8OO) 274-9543 American Airlines Phone Number(AA Book Call+Now67)  AA RR STRU GOOGLE SERARCH HELP SUPPORT NuMBR PHone American  American Airlines Flights. And Get Discount...
  • 503 Views
  • 0 replies
  • 0 likes
  • american Airlines
  • 503 Views
  • 0 replies
  • 0 likes

Local Files on a PC connected to a LAN, not WiFi

After not being able to get my local files copied to my iPhone playlists (they work from my PC playlists), I went through the community topic here (https://support.spotify.com/us/using_spotify/features/listen-to-local-files/). The instructions indica...

  • Regular
  • After not being able to get my local files copied to my iPhone playlists (they work from my PC playlists), I went through the community topic here (https://support.spotify.com/us/using_spotify/featur...
  • dub69
  • Regular
  • 598 Views
  • 1 replies
  • 0 likes
  • local
    wifi
  • 598 Views
  • 1 replies
  • 0 likes

#8OO) 274-9543 American airlines phone number = AA Sbcglobal Booking+Google

8OO) 274-9543 American airlines phone number = AA Sbcglobal Booking+Google Sbcglobal support Booking+Google customer phone number Google Sbcglobal support Booking+Google american airlines 71 phone number american aadvantage phoneaadvantage phone numb...

  • Regular
  • 8OO) 274-9543 American airlines phone number = AA Sbcglobal Booking+Google Sbcglobal support Booking+Google customer phone number Google Sbcglobal support Booking+Google american airli...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

App opens all of a sudden

A few days ago my phone started opening the Spotify app randomly when i'm browsing other apps (Safari, Waze, Airport Utility). Has anyone seen this too?

  • Newbie
  • A few days ago my phone started opening the Spotify app randomly when i'm browsing other apps (Safari, Waze, Airport Utility). Has anyone seen this too?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

The gadget doesn’t actualizes to the current song

The gadget of he front screen doesn’t actualizes when the song changes, although the bottons work when i want to skip a song. Please fix it, its annoying.

  • Newbie
  • The gadget of he front screen doesn’t actualizes when the song changes, although the bottons work when i want to skip a song.  Please fix it, its annoying. 
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

No iwatch 3 App? time to switch to Apple Music

How does an $8.5 billion music streaming company (Spotify) not have an app for the iwatch, particularly now that there's an LTE iwatch?

  • Casual Listener
  • How does an $8.5 billion music streaming company (Spotify) not have an app for the iwatch, particularly now that there's an LTE iwatch?
  • Compfixer1
  • Newbie
  • 3593 Views
  • 1 replies
  • 7 likes
  • 3593 Views
  • 1 replies
  • 7 likes

Clearing recently played albums

I am no longer able to swipe left on a recently played album and clear it. This is an extremely helpful feature when I went to clear the list up. It seems like now you must use the edit button to clear albums but then it hides the album cover when th...

  • Newbie
  • I am no longer able to swipe left on a recently played album and clear it. This is an extremely helpful feature when I went to clear the list up. It seems like now you must use the edit button to cle...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Keeps playing first song when I plug my phone back in

I’ve been having this problem for about a month now and I don’t know how to fix it. I’ll listen to a playlist in my car or through my earbuds and then I’ll take out the aux cord or earbuds. As an example, maybe I listened to songs 1-5 and stopped in ...

  • Newbie
  • I’ve been having this problem for about a month now and I don’t know how to fix it. I’ll listen to a playlist in my car or through my earbuds and then I’ll take out the aux cord or earbuds. As an exa...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

premium

Hi I've had spotify free on my iphone for some time and have a large library of songs .I just signed up for premium on my computer.how do i get my songs from iphone to computer and also want my iphone to recognise that i have premium now.please help ...

  • Casual Listener
  • Hi I've had spotify free on my iphone for some time and have a large library of songs . I just signed up for premium on my computer. how do i get my songs from iphone to computer and also want my i...
  • coolwaun
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

change from premium to family premium

i just purchased the premium spotify and want to switch to the premium family,but i paid that month if i change plans i pay twice?

  • Newbie
  • i just purchased the premium spotify and want to switch to the premium family,but i paid that month if i change plans i pay twice?
  • jarredmorley
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes