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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30077 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94754 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

979 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293671 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123670 Views

19 replies

38 likes

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  • 19 replies
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How do I keep Spotify from timing out?

I'm playing Spotify Premium on an old Android cell phone. I turned off the lock screen features and keep it plugged in, which, it seems, should be sufficient to keep the phone from cutting off the Spotify player. However, after 80-90 minutes the play...

Casual Listener

I'm playing Spotify Premium on an old Android cell phone.  I turned off the lock screen features and keep it plugged in, which, it seems, should be sufficient to keep the phone from cutting off ...

2847 Views

0 replies

2 likes

  • 2847 Views
  • 0 replies
  • 2 likes

Timing out- Does spotify premium time out after a certain time with no interaction?

I have been using the free version, but it times out after a certain period of time if I don't interact with the player. Does this happen with premium?

Visitor

I have been using the free version, but it times out after a certain period of time if I don't interact with the player.   Does this happen with premium?

wiseguy910

Casual Listener

3323 Views

2 replies

0 likes

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  • 2 replies
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Spotify Down ??

Ok so I need help. First thing I used my dads credit card to get the premium which I got on October 13th,meaning every 13 I have to pay I’m ok with that. it was working and the. It was was like it doesn’t have the payment that it needs and I asked my...

Newbie

Ok so I need help. First thing I used my dads credit card to get the premium which I got on October 13th,meaning every 13 I have to pay I’m ok with that. it was working and the. It was was like it do...

494 Views

0 replies

0 likes

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Premium User -- Offline Downloaded Songs Disappear When Disconnected from WiFi

I hope you guys can help me out. This issue has happened on and off for the past year or so since becoming a premium user. A few times over the past year, I've noticed all of the songs in my Spotify library have vanished from my device, and need to e...

Newbie

I hope you guys can help me out. This issue has happened on and off for the past year or so since becoming a premium user.   A few times over the past year, I've noticed all of the songs in my...

393 Views

0 replies

0 likes

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Songs won’t add to a playlist on my iPad, they will add to playlist on my iPhone

I am unable to add songs to any playlist when using my iPad yet if I use Spotify on my iPhone there is no problem. I have noticed other posts regarding the same issue, I have logged out and back in to Spotify, switched off night shift on the iPad, it...

Newbie

I am unable to add songs to any playlist when using my iPad yet if I use Spotify on my iPhone there is no problem.  I have noticed other posts regarding the same issue, I have logged out and bac...

401 Views

0 replies

0 likes

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Manito abajo a una canción

Sin querer le di manito abajo a una cancion que no recuerdo su nombre y ya no puedo escuchar mas musica de ese artista, como puedo hacer para volver a escuchar esa cancion y al artista?. Gracias

Casual Listener

Sin querer le di manito abajo a una cancion que no recuerdo su nombre y ya no puedo escuchar mas musica de ese artista, como puedo hacer para volver a escuchar esa cancion y al artista?. Gracias

372 Views

0 replies

0 likes

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Spotify wont play again after calls / voice messeges iOS 11.2

My Spotify does not play the music again when I make or receive a call or when I hear or send a voice message.The music continues to advance but it is not heard on the cell phone.I have to close the application and reopen it so that it can be heard a...

Casual Listener

My Spotify does not play the music again when I make or receive a call or when I hear or send a voice message. The music continues to advance but it is not heard on the cell phone. I have to close ...

Dward_o

Casual Listener

832 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

No Volume control with iPhone X, chromecast, iOS11

Impossible to control volume throught my chromecast, with my iPhone X and iOS11.2 (15C5097d) It was available with iOS 11 & iPhone 7 Plus.

Regular

Impossible to control volume throught my chromecast, with my iPhone X and iOS11.2 (15C5097d)   It was available with iOS 11 & iPhone 7 Plus. 

Nox79

Regular

2514 Views

4 replies

1 likes

  • 2514 Views
  • 4 replies
  • 1 likes

Ads never play

I use Spotify every week day to and from work (and at work sometimes). Recently I’ve been using it with the integration with Waze. One thing that is annoying is when you hit Spotify from Waze, Spotify does the “the next 30 minutes are ad-free thanks ...

Newbie

I use Spotify every week day to and from work (and at work sometimes). Recently I’ve been using it with the integration with Waze. One thing that is annoying is when you hit Spotify from Waze, Spotif...

380 Views

0 replies

0 likes

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  • 0 replies
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Spotify Connect on Ipod Touch 3G (IOS 5.1.1)

Hi everyone!Thanks to https://community.spotify.com/t5/Help-iOS-iPhone-iPad/How-to-get-an-App-compatible-to-older-iOS-versions/td-p/618410/page/2 I was able to install the latest possible version of Spotify on my Ipod Touch 3G (IOS 5.1.1). I was disa...

Newbie

Hi everyone! Thanks to https://community.spotify.com/t5/Help-iOS-iPhone-iPad/How-to-get-an-App-compatible-to-older-iOS-versions/td-p/618410/page/2 I was able to install the latest possible version o...

Dekx13

Newbie

3583 Views

1 replies

0 likes

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  • 1 replies
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issue downloading spotify on 4th gen ipod touch

Hi there, I'm trying to download spotify onto my 4th gen ipod touch - granted, its an older ipod but still fully functional. my wife has the exact same ipod, and has spotify premium on it. when i try to download the app i receive an error telling me ...

Newbie

Hi there,  I'm trying to download spotify onto my 4th gen ipod touch - granted, its an older ipod but still fully functional. my wife has the exact same ipod, and has spotify premium on it. wh...

1236029480

Casual Listener

46622 Views

10 replies

1 likes

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  • 10 replies
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This music it’s grey and it does not play?

This music called “Dona Maria” turned grey and it does not play.the playlist was set to play it random and, somehow while I was flashing back and forward to it, this music was skipped and now it does not play.i am connected, so it is not connection i...

Casual Listener

This music called “Dona Maria” turned grey and it does not play. the playlist was set to play it random and, somehow while I was flashing back and forward to it, this music was skipped and now it do...

Gabiirosa

Casual Listener

1247 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Menu Bar

I have just become a paid user of Spotify in the last 24 hours and in doing so seem to have lost the menu bar down the bottom of my iphone 6s Does anyone know how I get it back as it seriously impairs the functionality of the App

Casual Listener

I have just become a paid user of Spotify in the last 24 hours and in doing so seem to have lost the menu bar down the bottom of my iphone 6s   Does anyone know how I get it back as it serious...

Scotteboy

Casual Listener

641 Views

2 replies

0 likes

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  • 2 replies
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Carplay, IOS 11.1.1 Issue

Recently updated my phone to IOS 11.1.1. Spotify used to work just fine, now it does not.It only produces sound, does not show display. Display is black I have a 2016 Chevy Malibu Hybrid Please help! I do not use the radio I only use Spotify and now ...

Newbie

Recently updated my phone to IOS 11.1.1.  Spotify used to work just fine, now it does not. It only produces sound, does not show display. Display is black  I have a 2016 Chevy Malibu Hyb...

Steveg0907

Newbie

580 Views

1 replies

0 likes

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  • 1 replies
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Help me

I need help I have A pulse plan with Fido my Spotify is included in the plan. Every three months my Spotify Go to free mode. can some one help me... plz contact me at boxingchamp2020@hotmail.com

Newbie

  I need help I have  A pulse plan with Fido my Spotify is included in the plan. Every three months my Spotify   Go to free mode. can some one help me... plz contact me at boxingchamp2...

425 Views

0 replies

0 likes

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After iOS 11, earphones activate Apple Music and don’t work on Spotify

Since I’ve updated to iOS 11, when I double click on the earphone control to skip song, it doesn’t work. Neither the play/stop. If I press once, to play, it opens Apple Music. The volume works fine on spotify. Also, on Apple Music I can skip, play an...

Casual Listener

Since I’ve updated to iOS 11, when I double click on the earphone control to skip song, it doesn’t work. Neither the play/stop. If I press once, to play, it opens Apple Music. The volume works fine o...

eSzeL

Newbie

32877 Views

32 replies

18 likes

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  • 32 replies
  • 18 likes

Menu Bar Disappearing After Closing Waze Banner

Currently running an iPhone 8 Plus 11.0.3 (Spotify 8.4.26.793). I have Waze enabled and the banner pops up only when connected to my car's bluetooth. Once I close this banner, the bottom navigational menu bar disappears and the only way to regain it ...

Newbie

Currently running an iPhone 8 Plus 11.0.3 (Spotify 8.4.26.793). I have Waze enabled and the banner pops up only when connected to my car's bluetooth. Once I close this banner, the bottom navigational...

605 Views

0 replies

1 likes

  • 605 Views
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Offline

Since my last update of the phone I cant change my playlist or go online. Whats wrong?? I have premium account. Eva

Casual Listener

Since my last update of the phone I cant change my playlist or go online. Whats wrong?? I have premium account. Eva

298 Views

0 replies

0 likes

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Skoda / VW via Bluetooth: no Playlists available

Just a tiny issue: connections to current Skoda / VW audio systems via BT work fine, except for that the playlists are not transferred.

Regular

Just a tiny issue: connections to current Skoda / VW audio systems via BT work fine, except for that the playlists are not transferred.

larsLykke

Newbie

1801 Views

1 replies

0 likes

  • 1801 Views
  • 1 replies
  • 0 likes