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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60460 Views
  • 16 replies
  • 37 likes
  • 60460 Views
  • 16 replies
  • 37 likes

Connection to unknown other phones

Hi, in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during listening to one of my playlists my phone starts to play some...

  • Newbie
  • Hi,   in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during l...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Fb blocking Spotify app

Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in.i click it was me and allow device but it's not solving the issue - I'm still getting the error code and going round in circle...

  • Newbie
  • Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in. i click it was me and allow device but it's not solving the issue - I'm s...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution All my playlists disappeared

I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist disapeared, i think its the right acc beacuse i dont have oth...

  • Casual Listener
  • I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist  disa...
  • Castbot
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

More payment options.

My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?

  • Newbie
  • My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?&n...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Superuser Contribution Song Preview on playlist recommendations not working after Refresh

Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it the player glitches out and plays the suggested song ...

  • Newbie
  • Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it th...
  • Jack
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tired of log in issues

I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossible to contact Spotify directly. Fix this nonsense

  • Regular
  • I have deleted the app.  Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossib...
  • Jack
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! I can't play any song using my iPhone

I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I have a lot of friends that have the same account se...

  • Newbie
  • I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I ...
  • LeoRager
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Can't use headphones to skip songs etc. Won't display on lock screen.

I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen.I'd love to get some help for this issue.And I have iOS11.

  • Casual Listener
  • I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen. I'd love to get some help for this issue. And I...
  • G-EazyIV
  • Casual Listener
  • 2471 Views
  • 3 replies
  • 0 likes
  • 2471 Views
  • 3 replies
  • 0 likes

Spotify App is WACK

Why do you keep making me re-download my WHOLE Library??!Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app. Why do you play videos and behind the scenes on Rap Cavier?? Large portion of you...

  • Visitor
  • Why do you keep making me re-download my WHOLE Library??! Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app.    Why do you pl...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Daily Mix Heart Add to Library

I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library. They house the Daily Mix under the Radio feature and that’s the way I think it should work. I just want to thumb up or down the song to teach the a...

  • Visitor
  • I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library.  They house the Daily Mix under the Radio feature and that’s the way I think it should work...
  • LoganHelps
  • Composer
  • 772 Views
  • 1 replies
  • 1 likes
  • 772 Views
  • 1 replies
  • 1 likes

Playlists

How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.

  • Casual Listener
  • How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.
  • jarredmorley
  • Roadie
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Playlist won’t let me control it

I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change song, the bar down the screen was gone so I can not ch...

  • Casual Listener
  • I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change son...
  • jarredmorley
  • Roadie
  • 1929 Views
  • 5 replies
  • 0 likes
  • 1929 Views
  • 5 replies
  • 0 likes

Spotify plays a different song on my mac than on my iPhone (same band and songs, old and new singer)

Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue : My favorite band, Rhapsody of Fire, recently changed singers and released an album of re-recorded songs from older albums to give...

  • Newbie
  • Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue :   My favorite band, Rhapsody of Fire, recently changed singers and...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Spotify 11

I can not up grade to Spotify 11 I have been with spotty for over 2weeks

  • Newbie
  • I can not up grade to Spotify 11 I have been with spotty for over 2weeks
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

CSRF tokens and logging in

Hi, Spotify community! My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to log in, a message appears that says “CSRF token not taken...

  • Newbie
  • Hi, Spotify community!  My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Login process on setup of new iPhone is broken

I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken.When opening spotify it asks me to log in, when I tap Log In, ...

  • Newbie
  • I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken. When open...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

When I try to play any Frank Ocean song they don't play at all

Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.

  • Casual Listener
  • Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.
  • Waterkid54
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

No titles seen on radio, cant change songs on my wheelbuttons anymore! VW!

Hi,i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio. also i cant change the songs (prev/next) on my butto...

  • Newbie
  • Hi, i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio....
  • Johnsherman
  • Newbie
  • 650 Views
  • 1 replies
  • 1 likes
  • 650 Views
  • 1 replies
  • 1 likes

Cannot play specific artist on iOS or Windows Desktop

I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have unsaved them and tried again. Any help? Very strange tha...

  • Newbie
  • I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have ...
  • lenjammin30
  • Regular
  • 897 Views
  • 5 replies
  • 2 likes
  • 897 Views
  • 5 replies
  • 2 likes

Customer service

I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end again, it wouldn’t give me the space to talk to her. Anyway ...

  • Newbie
  • I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end agai...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes