Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48443 Views
  • 15 replies
  • 36 likes
  • 48443 Views
  • 15 replies
  • 36 likes

I can’t make siri play my favorite songs playlist

Everytime I ask siri to play my favorite songs playlist, it plays a random spotify playlist that I never listened to or asked for. How do I fix this?

  • Visitor
  • Everytime I ask siri to play my favorite songs playlist, it plays a random spotify playlist that I never listened to or asked for.    How do I fix this?
  • Ness6
  • Visitor
  • 5074 Views
  • 2 replies
  • 1 likes
  • 5074 Views
  • 2 replies
  • 1 likes

Superuser Contribution Search results are incomplete

PlanPremiumCountryUSADeviceiPhone 13 proOperating SystemiOS 16.6 My Question or IssueIf you search for "The ava song" the results are missing the song called "The Ava Song" by Francis Dunnery. If you search for "The Ava Song Francis," the result show...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 pro Operating System iOS 16.6   My Question or Issue If you search for "The ava song" the results are missing the song called "The Ava Song" b...
  • dhuber
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Solved!! Accessing and adjusting songs simultaneously on two devices.

Hi all, Previously I could listen to music on my laptop and I would also be able to access it through my phone. Meaning I could start a song on my laptop, play it through my speakers and then adjust the volume or press next song with my phone while t...

  • Casual Listener
  • Hi all,   Previously I could listen to music on my laptop and I would also be able to access it through my phone. Meaning I could start a song on my laptop, play it through my speakers and the...
  • scruben
  • Casual Listener
  • 245 Views
  • 2 replies
  • 1 likes
  • 245 Views
  • 2 replies
  • 1 likes

Superuser Contribution loop function on spotify mobile

PlanPremiumCountryUnited StatesDevice(iPhone 13)Operating System(iOS 15) My Question or IssueDespite having premium, the loop function on my spotify mobile does nothing. When I loop it generally and loop with the "1' number in front of it, nothing ha...

  • Casual Listener
  • Plan Premium Country United States Device (iPhone 13) Operating System (iOS 15)   My Question or Issue Despite having premium, the loop function on my spotify mobile does nothing. When...
  • arjhantamboli
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No back option from queue

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 16.1.1 My Question or IssueThere is no longer a back option from the queue page. The only way I can get out of the queue page is by selecting the ellipsis next to the now playing song and selecti...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 16.1.1   My Question or Issue There is no longer a back option from the queue page. The only way I can get out of the queu...
  • Eni
  • Moderator
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Cant Change premium plan with Apple ID.

Premium plan registered with apple ID but it is not allowing me to change my individual premium to premium duo or family.

  • Visitor
  • Premium plan registered with apple ID but it is not allowing me to change my individual premium to premium duo or family.
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops playing after 1minute

Since you guys wouldn't give the other once a helpful answer I hope you'll finally take your te and listen/read this.So for 2weeks I've had the same problem, my tracks starts playing but stops again at 1minute, and it doesn't stop in a way that it is...

  • Newbie
  • Since you guys wouldn't give the other once a helpful answer I hope you'll finally take your te and listen/read this. So for 2weeks I've had the same problem, my tracks starts playing but stops ag...
  • tmarquis
  • Visitor
  • 67618 Views
  • 169 replies
  • 16 likes
  • 67618 Views
  • 169 replies
  • 16 likes

Viewing any song’s streams besides the popular on mobile

I’m not sure if it is possible to view on a desktop version of Spotify,This may not seem very important but some of my favorite artists old songs aren’t popular and I would just like to see the streams on those songs

  • Newbie
  • I’m not sure if it is possible to view on a desktop version of Spotify,This may not seem very important but some of my favorite artists old songs aren’t popular  and I would just like to see the...
  • AdamDamon
  • Spotify Star
  • 167250 Views
  • 3 replies
  • 94 likes
  • 167250 Views
  • 3 replies
  • 94 likes

Superuser Contribution Opening other apps pauses Spotify - fix this

a recent change has caused Spotify to pause the music or podcast when I open an other open that possibly has audio, but I'm not listening to the other app - please continue playing Spotify Premium DuoUSA Device(iPhone 13 Pro)Operating System(iOS 16.6...

  • Casual Listener
  • a recent change has caused Spotify to pause the music or podcast when I open an other open that possibly has audio, but I'm not listening to the other app - please continue playing Spotify   P...
  • Dian
  • Spotify Legend
  • 2099 Views
  • 1 replies
  • 1 likes
  • fix auto stop
  • 2099 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist Name on some playlists not rendering correctly.

PlanPremiumCountryUSA Device(iPhone Pro Max)Operating System(iOS 16.6) My Question or IssueSome of my playlists have Artist names in the playlist description showing up as a URL. This renders as a link on Spotify on the desktop.See my attached screen...

  • Casual Listener
  •   Plan Premium Country USA   Device (iPhone Pro Max) Operating System (iOS 16.6)   My Question or Issue Some of my playlists have Artist names in the playlist description...
  • JimmyNacho
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Version 8.5.0.833 and iOS Compatibility

PlanPremiumCountryUSDeviceiPhone 6S PlusOperating SystemiOS 14.3 or iOS 15.7.8 My Question or IssueI am currently running Spotify version 8.5.0.833 on iOS 14.3. I very much prefer this particular version of Spotify and do not want to update to any of...

  • Newbie
  • Plan Premium Country US Device iPhone 6S Plus Operating System iOS 14.3 or iOS 15.7.8   My Question or Issue I am currently running Spotify version 8.5.0.833 on iOS 14.3. I very much p...
  • Maxim
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi I don’t have the 3 dots on my play button to edit my song list up down

Trying to edit my playlists album on iPhone 14 pro max it’s not allowing edit options to edit my list and change my song order

  • Visitor
  • Trying to edit my playlists album on iPhone 14 pro max it’s not allowing edit options to edit my list and change my song order
  • Dian
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t scroll song forward/backwards using the song progress bar.

Can’t scroll song forward/backwards using the song progress bar. Shuffle icon is also missing from the app. I’m using iphone 12 and 16.1.1 ios. App version 8.7.82.107. Tried everything from restarting to hard resting phone but nothing worked. Please ...

  • Visitor
  • Can’t scroll song forward/backwards using the song progress bar. Shuffle icon is also missing from the app. I’m using iphone 12 and 16.1.1 ios. App version 8.7.82.107. Tried everything from restartin...
  • ShreeBe
  • Visitor
  • 437 Views
  • 2 replies
  • 1 likes
  • 437 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Keyboard doesn't show up under playlist filter

Hi there everyone, never post new threads, I usually can find what I'm looking for on the previously asked for questions. Recently I bought a iPhone 7+ and am updated to the latest spotify. The problem. Is that when I go to filter a playlist, ie look...

  • Casual Listener
  • Hi there everyone, never post new threads, I usually can find what I'm looking for on the previously asked for questions. Recently I bought a iPhone 7+ and am updated to the latest spotify. The probl...
  • Yordan
  • Moderator
  • 8328 Views
  • 10 replies
  • 0 likes
  • 8328 Views
  • 10 replies
  • 0 likes

Switching Spotify Connect devices stops music and removes "now playing" bar

Plan: Premium (Duo)Country: USDevices: iPhone 13 Pro, iPad Pro 2021, Windows laptop, Wiim mini (connect device)Operating System: iOS 17 Beta, iPad OS 16.6, Windows 10Issue:Whenever I'm listening on one device, selecting a different Spotify Connect de...

  • Casual Listener
  • Plan: Premium (Duo) Country: US Devices: iPhone 13 Pro, iPad Pro 2021, Windows laptop, Wiim mini (connect device) Operating System: iOS 17 Beta, iPad OS 16.6, Windows 10 Issue...
  • Milliejohnson
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
    playback stopsa
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify not working after iPhone update?

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a iPhone 6s and Spotify app not opening on my iPhone. I have updated before ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Lyubka
  • Moderator
  • 1200 Views
  • 1 replies
  • 0 likes
  • iPhone6S
  • 1200 Views
  • 1 replies
  • 0 likes

Local Files staying on phone despite disabling download

PlanPremiumCountryUnited StatesDeviceiPhone 11 ProMy Question or IssueI have been using a private playlist and local files to add songs I'm currently editing to my phone for a few years. I usually would update the songs on my phone by un-downloading ...

  • Newbie
  •   Plan Premium Country United States Device iPhone 11 Pro My Question or Issue I have been using a private playlist and local files to add songs I'm currently editing to my phone for a f...
  • Milliejohnson
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • download
    local files
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't restart my Spotify playlist

I'm using an iPhone 12 Pro Max and whenever my playlist ends I can't restart it and it will keep playing recommended songs.

  • Visitor
  • I'm using an iPhone 12 Pro Max and whenever my playlist ends I can't restart it and it will keep playing recommended songs.
  • BlackOverlord
  • Casual Listener
  • 3445 Views
  • 4 replies
  • 0 likes
  • 3445 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Clickrow as next track when playlist was on shuffle (after reviewing historical data log)

PlanPremiumCountryAustraliaDevice(iPhone 13, Chrome browser on a Windows laptop) My Question or IssueHi,I've done a fair bit of research and am struggling to explain how this has happened other than somebody who may have had access to my account (at ...

  • Newbie
  • Plan Premium Country Australia Device (iPhone 13, Chrome browser on a Windows laptop)   My Question or Issue Hi, I've done a fair bit of research and am struggling to explain how this h...
  • Susan_GP
  • Moderator
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unlimited auto download of episodes on mobile.

As per the screenshot, there is a forced limit on the auto download of number of episodes. I recommend following changes: There should be an option for user to choose unlimited downloads. So, all the new episodes are downloaded. UI is confusing.

IMG_E20F261D4196-1.jpeg
  • Music Fan
  • As per the screenshot, there is a forced limit on the auto download of number of episodes. I recommend following changes:   There should be an option for user to choose unlimited downloads. So...
  • Eni
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes