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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227648 Views

53 replies

13 likes

  • 227648 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152273 Views

507 replies

108 likes

  • 152273 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106480 Views

19 replies

38 likes

  • 106480 Views
  • 19 replies
  • 38 likes

Superuser Contribution Impossible to turn off shuffle when online

I often use offline through premium. I used to be able to switch between shuffle and non-shuffle while offline. Now, when I try to turn shuffle off, it tries to que new stuff for "smart shuffle," which it cannot due because the app is offline. It is ...

Visitor

I often use offline through premium. I used to be able to switch between shuffle and non-shuffle while offline. Now, when I try to turn shuffle off, it tries to que new stuff for "smart shuffle," whi...

SophieKayWay

Newbie

1808 Views

11 replies

4 likes

  • 1808 Views
  • 11 replies
  • 4 likes

Superuser Contribution Playlist in wrong language

When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist which does this.

Regular

When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist...

AlejaR

Moderator

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wie kann ich Spotify kontaktieren

Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits

Visitor

Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits

Kiril

Moderator

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution se alcanzo el limite de dispositivos

hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema

Visitor

hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema

NestorRamos

Visitor

8134 Views

4 replies

1 likes

  • 8134 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can’t enter text into search field

When I select “search” & go to the search field to enter text, only shows “scan text” and doesn’t pull up keyboard to allow me to enter desired artist I'm searching for.

Visitor

When I select “search” & go to the search field to enter text, only shows “scan text” and doesn’t pull up keyboard to allow me to enter desired artist I'm searching for.

Alex

Spotify Legend

2737 Views

1 replies

0 likes

  • 2737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas videos are not playing while being activated in the latest app

Hello. iPhone 12 Pro.Latest iOS version available - 16.5App version - 8.8.43.436Canvas option is available and enabled in PlaybackData saver options are offSpotify Premium subscriptionI used to have Canvas before, that's why I'm very concerned that I...

Newbie

Hello. iPhone 12 Pro. Latest iOS version available - 16.5 App version - 8.8.43.436 Canvas option is available and enabled in Playback Data saver options are off Spotify Premium subscription I...

BSakuga

Visitor

1229 Views

7 replies

0 likes

  • 1229 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Lyric share button not showing up

I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphoneIOS 16.5My Spotify is version 8.8.43.436

Casual Listener

I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphone IOS 16.5 My Spotify is vers...

MartinT

Spotify Legend

2493 Views

8 replies

0 likes

  • 2493 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify now playing bar disappearing + VPN issue

bug in ios app where you have desktop app playing something while behind VPN and ios app doesn't keep up with whats playing on the desktop. Another issue is the now playing bar on ios app disappears and killing the app doesn't bring it back, playing ...

Regular

bug in ios app where you have desktop app playing something while behind VPN and ios app doesn't keep up with whats playing on the desktop. Another issue is the now playing bar on ios app disappears ...

Vasil

Moderator

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Blend Story not loading

So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue?It just shows me this when I press on it.

Casual Listener

So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue? It just shows me this when I press on it.

Elena

Moderator

1247 Views

1 replies

2 likes

  • 1247 Views
  • 1 replies
  • 2 likes

Superuser Contribution spotify and facebook logged out

hello everyone,i'm a premium user of spotify and i just got logged out from spotify linking my account with facebook. i have an iphone. any ideas how to solve this problem?

Visitor

hello everyone,i'm a premium user of spotify and i just got logged out from spotify linking my account with facebook. i have an iphone. any ideas how to solve this problem?

Alex

Spotify Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution App and web browser not playing anything.

Music and audiobooks are not accessible on app or web browser. Already tried troubleshooting with clearing cache and redownloading app, updating app, and more.

Visitor

Music and audiobooks are not accessible on app or web browser. Already tried troubleshooting with clearing cache and redownloading app, updating app, and more.

Eni

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhance for my Liked Songs keeps playing the same 'recommendations'.

When Enhance is turned on in my liked songs folder I keep getting the same batch of songs included as recommendations in the same order. The rest of my playlist gets played randomly, but whenever a recommendation comes up it is always the same songs ...

Casual Listener

When Enhance is turned on in my liked songs folder I keep getting the same batch of songs included as recommendations in the same order. The rest of my playlist gets played randomly, but whenever a r...

Alex

Spotify Legend

406 Views

1 replies

1 likes

  • 406 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution finding podcasts on spotify kids

I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic greeking out podcast on that app

Visitor

I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic gr...

pfugs

Newbie

7368 Views

23 replies

8 likes

  • 7368 Views
  • 23 replies
  • 8 likes

Solved!!Superuser Contribution Bring back search for playlist when Adding to playlist

PlanPremiumCountryAustraliaDeviceiPhone 12Operating SystemiOS 15 My Question or IssueI have a lot of playlists and the update removing the ability to search when I'm adding a song to the playlist means I have to scroll through all of them to find the...

Regular

Plan Premium Country Australia Device iPhone 12 Operating System iOS 15   My Question or Issue I have a lot of playlists and the update removing the ability to search when I'm adding a...

ac430

Regular

1748 Views

6 replies

0 likes

  • 1748 Views
  • 6 replies
  • 0 likes

Superuser Contribution bring back search for playlist when adding to playlist on ios mobile

I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile

Regular

I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile

Yordan

Moderator

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Why can’t i see the lyrics?

When i click on any song i can’t see the lyrics like i usually can.

Casual Listener

When i click on any song i can’t see the lyrics like i usually can.

MintPixels

Casual Listener

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes