Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

140462 Views

503 replies

108 likes

  • 140462 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98399 Views

19 replies

38 likes

  • 98399 Views
  • 19 replies
  • 38 likes

??

I subscribe to premium but not able to listen offline??

Newbie

I subscribe to premium but not able to listen offline??

Nico

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Spotify on samdung

Hi this just started recently, music would automatically pause or stop play at certain time sometime 10 sec or 1 min. But it keep stopping on it's own. Help

Newbie

Hi this just started recently, music would automatically pause or stop play at certain time sometime 10 sec or 1 min. But it keep stopping on it's own. Help

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Spotify only playing playlist songs

Spotify is only playing songs I select from my lists under my playlist category. When I go to "New Releases" nothing plays. I am online via WiFi from my MacBook, connected device Iphone. My phone has dats is connected and it is connected to the same ...

Gig Goer

Spotify is only playing songs I select from my lists under my playlist category. When I go to "New Releases" nothing plays. I am online via WiFi from my MacBook, connected device Iphone. My phone has...

221 Views

0 replies

1 likes

  • 221 Views
  • 0 replies
  • 1 likes

Following multiple artists

Hey, When I first used spotify there was this feature which allowed me to search for artists to follow, after looking up an artist a few more showed up in small squares which then upon selection led to more similar artists to pop up, I mistakenly ski...

Newbie

Hey, When I first used spotify there was this feature which allowed me to search for artists to follow, after looking up an artist a few more showed up in small squares which then upon selection led ...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Airplay devices issue in iOS 11 beta

Looks like Airply devices are not selectable from within the Spotify app on IOS 11 beta. Trust will be solved soon. Appreciate quick update to community.Spotify connect works fine.

Music Fan

Looks like Airply devices are not selectable from within the Spotify app on IOS 11 beta. Trust will be solved soon. Appreciate quick update to community. Spotify connect works fine.

djbyron

Regular

1624 Views

2 replies

0 likes

  • 1624 Views
  • 2 replies
  • 0 likes

Where is my library button!?

Spotify has always had the possibility to view saved artists and albums. I don't always like playlists. Where did these buttons go? Why can't I save an album anymore? I do not know if this is also the case on Android but on ios, it's gone.

Casual Listener

Spotify has always had the possibility to view saved artists and albums. I don't always like playlists. Where did these buttons go? Why can't I save an album anymore? I do not know if this is also th...

justashcraft1

Casual Listener

1364 Views

4 replies

0 likes

  • 1364 Views
  • 4 replies
  • 0 likes

Turn off shuffle as the default

Hello,Something that has been driving me nuts lately is the fact that at some point all of my playlists began starting in shuffle mode. I like the option to shuffle but I absolutely do NOT want it to be the default. I know how to turn off shuffle onc...

Newbie

Hello, Something that has been driving me nuts lately is the fact that at some point all of my playlists began starting in shuffle mode. I like the option to shuffle but I absolutely do NOT want i...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Existing artist not found

Hi there, today I experienced something strange. Someone else played the band Whiskey **bleep** to me on from his account. At home, I searched for them and got no hit at all. But I can access them from a shared playlist of the one I heard them origin...

Music Fan

Hi there, today I experienced something strange. Someone else played the band Whiskey **bleep** to me on from his account. At home, I searched for them and got no hit at all. But I can access them fr...

Yrzmyrz

Music Fan

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Last.fm scrobbling not working anymore on Spotify iPhone

After the recent update, it seems Spotify for iPhone stopped scrobbling to Last.fm.

Casual Listener

After the recent update, it seems Spotify for iPhone stopped scrobbling to Last.fm.

Suburning

Newbie

635 Views

1 replies

4 likes

  • 635 Views
  • 1 replies
  • 4 likes

Solved!! IOS App Won't Open

I've reinstalled the app multiple times but it still won't open. I can tap on it and it turns dark but then back to normal.

Casual Listener

I've reinstalled the app multiple times but it still won't open. I can tap on it and it turns dark but then back to normal.

Makaveli1

Casual Listener

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

I am stuck on "Your playlists"

I am stuck on "your playlists" there is no back arrow to get back to my actual songs... please help

Visitor

I am stuck on "your playlists" there is no back arrow to get back to my actual songs... please help

justashcraft1

Casual Listener

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Premium suggested music

I just bought spotify premium a few days ago to get away from the annoying suggested music and I still keep getting song after song suggested music how do I fix this?

Newbie

I just bought spotify premium a few days ago to get away from the annoying suggested music and I still keep getting song after song suggested music how do I fix this?

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Artists featured on songs don't show in the title

I've always wondered why artists featured on songs do not show in the song title? What is the reason for this? Does it have to do with the way Spotify song meta is entered? Example in the screenshots.

Newbie

I've always wondered why artists featured on songs do not show in the song title? What is the reason for this? Does it have to do with the way Spotify song meta is entered? Example in the screenshots.

685 Views

0 replies

0 likes

  • 685 Views
  • 0 replies
  • 0 likes

Duplicates

I downloaded all the Albums for the band Death from above 1979. The one Album The Physical World Doubles up. Why?Thanks

Newbie

I downloaded all the Albums for the band Death from above 1979. The one Album The Physical World Doubles up. Why? Thanks

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Delete my account

Can anyone tell me how I can delete my Spotify account I don't use it anymore and I don't want them to be taking money out of my bank account when I don't use it I logged in through my Facebook account but when I try doing it online it keeps saying e...

Newbie

Can anyone tell me how I can delete my Spotify account I don't use it anymore and I don't want them to be taking money out of my bank account when I don't use it I logged in through my Facebook accou...

toman95

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

iOS premium feature after logout are disabled.. :(

After logout and relogin noone premium feature. I paid and on settings app status i se is Premium enabled so.. what i have to do?

Newbie

After logout and relogin noone premium feature. I paid and on settings app status i se is Premium enabled so.. what i have to do?

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Offline mode doesn't work for downloaded songs

I have a problem with Offline mode. With wifi I downloaded all the songs but when I don't have the network, the application says "go online" to download. I have tried to re-install the spotify but it still doesn't work. When I close the "download " b...

Casual Listener

I have a problem with Offline mode. With wifi I downloaded all the songs but when I don't have the network, the application says "go online" to download. I have tried to re-install the spotify but it...

dilsadbobby

Casual Listener

354 Views

2 replies

0 likes

  • 354 Views
  • 2 replies
  • 0 likes

Unable to cast from Spotify IOS App to Chromecast Audio

Has anyone had an issue where their Chromecast Audio does not show up in the list of devices available on the IOS App? I have a Chromecast Audio running the latest firmware, IOS and App at latest versions. I know the chromecast is working correctly a...

Newbie

Has anyone had an issue where their Chromecast Audio does not show up in the list of devices available on the IOS App?   I have a Chromecast Audio running the latest firmware, IOS and App at l...

878 Views

0 replies

1 likes

  • 878 Views
  • 0 replies
  • 1 likes

Superuser Contribution What has happened to my display? HELP!

Today my display, when viewing the app, has changed from a "split" view, with the search pane on the left and the "active" pane on the right to a single full screen view. I profoundly dislike this, it is as if 50% of what I was getting from the app h...

Casual Listener

Today my display, when viewing the app, has changed from a "split" view, with the search pane on the left and the "active" pane on the right to a single full screen view.   I profoundly dislik...

diego94

Casual Listener

2931 Views

25 replies

13 likes

  • 2931 Views
  • 25 replies
  • 13 likes