Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62398 Views
  • 16 replies
  • 37 likes
  • 62398 Views
  • 16 replies
  • 37 likes

not receiving ANY notifications

all the settings are set correctly, but i stopped receiving notifications a few weeks back somehow. i tried deleting and reinstalling the app and also turning off and back on the notifications, but it didn't work. what could be the issue?

  • Gig Goer
  • all the settings are set correctly, but i stopped receiving notifications a few weeks back somehow. i tried deleting and reinstalling the app and also turning off and back on the notifications, but i...
  • Quper
  • Casual Listener
  • 2930 Views
  • 6 replies
  • 2 likes
  • 2930 Views
  • 6 replies
  • 2 likes

Local Files Won't Sync

I've been having trouble syncing my local files from my computer (Lenovo ideapad 320) onto my phone (iPhone SE) I followed the instructions spotify gives me (attached), connecting to the same WiFi network and activating download on both my computer a...

  • Newbie
  • I've been having trouble syncing my local files from my computer (Lenovo ideapad 320) onto my phone (iPhone SE)   I followed the instructions spotify gives me (attached), connecting to the sam...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution can't find a music in the app

I was searching in the app for the music "Stop the world cause I wanna get off with you" by Arctic Monkeys, and I found it on the website but not inside the app, when I select the option "play on Spotify" in the website, it redirects me for the singl...

  • Newbie
  • I was searching in the app for the music "Stop the world cause I wanna get off with you" by Arctic Monkeys, and I found it on the website but not inside the app, when I select the option "play on Spo...
  • Missael1
  • Newbie
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

iPhone skipping songs after 2 seconds

Please help!My iPhone based Spotify app keeps skipping songs after 2 seconds

  • Newbie
  • Please help! My iPhone based Spotify app keeps skipping songs after 2 seconds
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Volume fluctuates on bluetooth

Volume keeps going up and down while connected via bluetooth on IOS 10.3.2.

  • Newbie
  • Volume keeps going up and down while connected via bluetooth on IOS 10.3.2.
  • 369 Views
  • 0 replies
  • 1 likes
  • 369 Views
  • 0 replies
  • 1 likes

Volume via Bluetooth too low on ipad but not iphone

Using my iPad with Spotify and connecting it via bluetooth to my Marshall speaker the sound is almost inaudible despite all volume controls set to max level. Weird thing is when using it with my iphone 6 its fineAny hints most welcome as i have tried...

  • Newbie
  • Using my iPad  with Spotify and connecting it via bluetooth to my Marshall speaker the sound is almost inaudible despite all volume controls set to max level.   Weird thing is w...
  • 477 Views
  • 0 replies
  • 0 likes
  • 477 Views
  • 0 replies
  • 0 likes

Search field iphone 7 very small

Hello,When i want to search in Spotify te font is very, very small. Although my settings in the iphone are set to the smallest font, this is smaller than I'm user to. Someone else had this problem?

  • Newbie
  • Hello, When i want to search in Spotify te font is very, very small. Although my settings in the iphone are set to the smallest font, this is smaller than I'm user to. Someone else had this proble...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

La cancion que estoy escuchando se repite siempre cuando conecto mi iphone a mi automovil

Espero alguien me pueda ayudar, pues en lo personal me es muy molesto tener que desactivar siempre la opcion de repetir la cancion cada vesz que conecto mi iphone al autoestereo, se agradece su atenionvy ojala y haya podido ser claro

  • Newbie
  • Espero alguien me pueda ayudar, pues en lo personal me es muy molesto tener que desactivar siempre la opcion de repetir la cancion cada vesz que conecto mi iphone al autoestereo, se agradece su ateni...
  • 2222 Views
  • 0 replies
  • 1 likes
  • 2222 Views
  • 0 replies
  • 1 likes

Login Failed Error:412 /iPhone 7

So every time I try to login I get Login Failed Error: 412 and I deleted it and reinstalled and reset my password and don't know what else to do

  • Newbie
  • So every time I try to login I get Login Failed Error: 412 and I deleted it and reinstalled and reset my password and don't know what else to do
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Wifi connection issues

Hi,Recently my iPhone 5 will not connect to Spotify over wifi. This only started happening a couple of weeks ago, not too sure what's causing it.I've tried removing and reinstalling the app, different wifis, and no luck. I should note that my pc work...

  • Newbie
  • Hi, Recently my iPhone 5 will not connect to Spotify over wifi. This only started happening a couple of weeks ago, not too sure what's causing it. I've tried removing and reinstalling the app, ...
  • 201 Views
  • 0 replies
  • 1 likes
  • 201 Views
  • 0 replies
  • 1 likes

cant turn off shuffle play

Hi, i can not play music on my playlist manually coz its on a shuffle mode. how can i turn off shuffle of music? thanks.

  • Newbie
  • Hi, i can not play music on my playlist manually coz its on a shuffle mode. how can i turn off shuffle of music? thanks.
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Why do I get ads on Spotify Premium?

Hey everyone, Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has this happened to anyone else?

  • Regular
  • Hey everyone,   Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has th...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution I don't get notifications from Spotify.

If you open the app, go to Settings -> Notifications it says that, if you switch some options on, you'll get notifications when an artist you follow adds new music, when a playlist you follow is updated and more.I have all of those options switched o...

  • Casual Listener
  • If you open the app, go to Settings -> Notifications it says that, if you switch some options on, you'll get notifications when an artist you follow adds new music, when a playlist you follow is u...
  • AAdams1227
  • Newbie
  • 4357 Views
  • 2 replies
  • 10 likes
  • 4357 Views
  • 2 replies
  • 10 likes

Release radar UI went to **bleep**

Some experimental stuff happened with my Release Radar. And its UI became one of the stupidest I've ever seen.OK, track list is actually good, as it gives fresh look and not compromising overall experience. But the **bleep** happened to album cover o...

  • Casual Listener
  • Some experimental stuff happened with my Release Radar. And its UI became one of the stupidest I've ever seen. OK, track list is actually good, as it gives fresh look and not compromising overall ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Where is play queue located on 8.4.11.1105

I cant find play queue anymore since the new fancy uppdate to 8.4.12.1105 (on july 31:th)On the upper right corner now is a share symbol. So where is the play queue? Please help. I am going crazy here, I use play queues a lot...

  • Casual Listener
  • I cant find play queue anymore since the new fancy uppdate to 8.4.12.1105 (on july 31:th) On the upper right corner now is a share symbol. So where is the play queue? Please help. I am going crazy...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Não consigo apagar as músicas

Bom dia;Sou assinante do Spotify premium faz um tempo e atingi o limite de músicas, ocorre que não estou conseguindo apagar as que já tenho para substitui-las! Eu mando apagar mas ainda continuam com o "visto verde" indicando que estão lá.Gostaria qu...

  • Casual Listener
  • Bom dia; Sou assinante do Spotify premium faz um tempo e atingi o limite de músicas, ocorre que não estou conseguindo apagar as que já tenho para substitui-las! Eu mando apagar mas ainda continuam c...
  • user-removed
  • Not applicable
  • 17460 Views
  • 7 replies
  • 0 likes
  • 17460 Views
  • 7 replies
  • 0 likes

Solved!! My playlist won't play in the order in which it appears

I have two playlists right now that won't play in the order in which they appear, both on my Android and on my laptop. I'm not sure how to fix this. So, for example, the playlist will appear in this order on the screen: Roar -- Katy Perry Halo -- Bey...

  • Regular
  • I have two playlists right now that won't play in the order in which they appear, both on my Android and on my laptop. I'm not sure how to fix this. So, for example, the playlist will appear in this ...
  • katie9881
  • Newbie
  • 38894 Views
  • 8 replies
  • 0 likes
  • 38894 Views
  • 8 replies
  • 0 likes

I

H

  • Newbie
  • H
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Thumbs up button doesn't work on the radio

So I'm trying to customize my Spotify radio and when I go to thumbs up a song it always comes back with the message "Something went wrong." This has been going on for a while and it's not just this one time. Is there something I can do to fix this?

  • Newbie
  • So I'm trying to customize my Spotify radio and when I go to thumbs up a song it always comes back with the message "Something went wrong." This has been going on for a while and it's not just this o...
  • gregs887
  • Casual Listener
  • 774 Views
  • 1 replies
  • 1 likes
  • 774 Views
  • 1 replies
  • 1 likes