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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43282 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108820 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1629 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301817 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127755 Views

19 replies

38 likes

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Solved!! Premium issues

Hello!I purchased premium earlier this week and I've noticed that I can't use shuffle at all. When I try to activate shuffle it says "you need premium to use shuffle" or something like that and I can't also use the repeat button. It only goes on so i...

Casual Listener

Hello! I purchased premium earlier this week and I've noticed that I can't use shuffle at all. When I try to activate shuffle it says "you need premium to use shuffle" or something like that and I...

Woodkidd

Casual Listener

811 Views

2 replies

0 likes

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Lost account...

Hi all, first post.Went to play some music on my Spotify app on my iPhone and was logged out for some reason. After trying to log in using my credentials it says log in failed, wrong user name/password. Doesn't work when I log in.To make matters even...

Visitor

Hi all, first post. Went to play some music on my Spotify app on my iPhone and was logged out for some reason. After trying to log in using my credentials it says log in failed, wrong user name/pa...

321 Views

0 replies

0 likes

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App keeps crashing playing commercials.

Hey folks. As you might have guessed from the topic I'm using the free version on my IPad.For about 5-6 weeks now I'm encountering a weird problem with it. The App keeps either crashing when a commercial starts up, or doesn't load the video and promp...

Newbie

Hey folks. 🙂   As you might have guessed from the topic I'm using the free version on my IPad. For about 5-6 weeks now I'm encountering a weird problem with it.   The App keeps either...

406 Views

0 replies

0 likes

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Cannot log in

Hi Guys,Since today my spotify logged my out automatically and I cant log in anymore, seeing the error in the picture below (basically it says there's a DNS error, check your network connection - but all other apps connect perfectly fine to the inter...

Newbie

Hi Guys, Since today my spotify logged my out automatically and I cant log in anymore, seeing the error in the picture below (basically it says there's a DNS error, check your network connection -...

325 Views

0 replies

0 likes

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I cannot see my saved songs.

Hello,I have a problem about spotify. I just bought premuim features yesterday but my recent played, songs, albums, artists vs. part was vanished. I deleted and reinstalled the app like 10 times but it didn't changed anything. When I check it from my...

Newbie

Hello, I have a problem about spotify. I just bought premuim features yesterday but my recent played, songs, albums, artists vs. part was vanished. I deleted and reinstalled the app like 10 times bu...

489 Views

0 replies

0 likes

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Last.fm not scrobbling from iPhone

Hi all, I need a help with this, as it bothers me a lot. Last.fm integration seems to run fine on my Mac, everything I listen to is properly scrobbled.However, on my iPhone it is not working at all, no music is getting scrobbled to my last.fm account...

Newbie

Hi all,    I need a help with this, as it bothers me a lot.  Last.fm integration seems to run fine on my Mac, everything I listen to is properly scrobbled. However, on my iPho...

verticalbones

Newbie

566 Views

1 replies

1 likes

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How do I stop having to continue clearing songs added to "My Music"

How do I stop having to constantly clear songs added to "My Music"? I use an iPad, and every time I listen to, or search for more songs, I end up having to spend a lot of time clearing songs from "My Music". Why are these songs added to "My Music" li...

Newbie

How do I stop having to constantly clear songs added to "My Music"? I use an iPad, and every time I listen to, or search for more songs, I end up having to spend a lot of time clearing songs from "My...

401 Views

0 replies

0 likes

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problems playing spotify

everytime i try playing spotify on my phone being plugged into charger, it stops playing and asks me what device to play on, so i select iphone and it strat s again for 3 seconds and repeats.

Newbie

everytime i try playing spotify on my phone being plugged into charger, it stops playing and asks me what device to play on, so i select iphone and it strat s again for 3 seconds and repeats.

376 Views

0 replies

0 likes

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iPhone app quits

Every time I open the app on my iPhone 7 it just quits. How can I fix this issue?

Newbie

Every time I open the app on my iPhone 7 it just quits.  How can I fix this issue?

390 Views

0 replies

0 likes

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Won't let me download

Spotify says I have exceeded all my available downloads even when I have removed ALL downloads from my iPhone 6. I am paying for premium so this should not be happening and it wasn't doing this until a month or so ago. Can anyone tell me why this mig...

Casual Listener

Spotify says I have exceeded all my available downloads even when I have removed ALL downloads from my iPhone 6. I am paying for premium so this should not be happening and it wasn't doing this until...

333 Views

0 replies

0 likes

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push problems

Hello, even though all push notifications are turned on I never receive any. Currently using a iphone 6 running the latest ios

Newbie

Hello, even though all push notifications are turned on I never receive any. Currently using a iphone 6 running the latest ios

437 Views

0 replies

1 likes

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Volume fluctuations with chromecast

When I cast Spotify to my tv using a chromecast, the volume goes up and down randomly. Does anyone know how to fix this?

Newbie

When I cast Spotify to my tv using a chromecast, the volume goes up and down randomly. Does anyone know how to fix this?

juan_playa

Casual Listener

986 Views

1 replies

4 likes

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More payment options.

Hey i paid my premium and I can download my somgs but i cant do anything else. No shuffle, no skipping songs, also i cant put songs on the waitlist...

Newbie

Hey i paid my premium and I can download my somgs but i cant do anything else. No shuffle, no skipping songs, also i cant put songs on the waitlist...

Maxim

Spotify Star

412 Views

1 replies

0 likes

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Premium issue

I have premium but it keeps telling me to activate my premium and I have signed in and out and still the same problem. Every time I press shuffle to get off shuffle, I get the message "you have found a premium feature" and the same with skipping back...

Casual Listener

I have premium but it keeps telling me to activate my premium and I have signed in and out and still the same problem. Every time I press shuffle to get off shuffle, I get the message "you have found...

jakecom98

Casual Listener

576 Views

2 replies

0 likes

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Airplane mode; Spotify keeps stopping play to download

Hello, I'm new to the community, long time Spotify user Recently I attempted to listen to Spotify on my iPhone 6 during a long flight while on Airplane mode. I've never before had problem listening offline but this time around Spotify kept stopping a...

Casual Listener

Hello, I'm new to the community, long time Spotify user   Recently I attempted to listen to Spotify on my iPhone 6 during a long flight while on Airplane mode. I've never before had problem li...

thoraborg

Casual Listener

2418 Views

2 replies

0 likes

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Why no save option on iPad?

I've just set up a new Premium account in a new iPad. On my old Premium account on other iPad I have the usual option to save and download albums, and I have the 'my music' item in the bottom bar. On the new account and iPad there is no save or downl...

Casual Listener

I've just set up a new Premium account in a new iPad. On my old Premium account on other iPad I have the usual option to save and download albums, and I have the 'my music' item in the bottom bar. On...

deewrecka

Newbie

830 Views

2 replies

1 likes

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iPhone randomly stops scrobbling to last.fm

iPhone randomly stops scrobbling to last.fm I've noticed that every now and then, Spotify is not scrobbling the music I listen to.It happens randomly, it doesn't scrobble for few hours and then it start scrobbling again. Does anybody else have the sa...

Casual Listener

iPhone randomly stops scrobbling to last.fm   I've noticed that every now and then, Spotify is not scrobbling the music I listen to. It happens randomly, it doesn't scrobble for few hours and...

iMartinPro

Newbie

943 Views

3 replies

0 likes

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Cannot access my account

I am paying for premium but when trying to access I always get the same pop up window saying I am only allowed to use Spotify abroad for 14 days.I have logged out from Spotify on all my devices.Still I am prevented from logging in.How can I get acces...

Newbie

I am paying for premium but when trying to access I always get the same pop up window saying I am only allowed to use Spotify abroad for 14 days. I have logged out from Spotify on all my devices. S...

313 Views

0 replies

0 likes

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Playlist sorting problem

I recently got a new phone, an iPhone, and when I downloaded Spotify, my main playlist is showing the wrong order, such as a full album in the playlist shows and plays in the wrong order. My PC and old phone both show the list in the correct order, a...

Casual Listener

I recently got a new phone, an iPhone, and when I downloaded Spotify, my main playlist is showing the wrong order, such as a full album in the playlist shows and plays in the wrong order. My PC and o...

416 Views

0 replies

0 likes

  • 416 Views
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