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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30825 Views

40 replies

9 likes

  • 30825 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95555 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1041 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293938 Views

60 replies

15 likes

  • 293938 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123856 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Shuffle Turns Off whenever I connect to a different device

If I'm listening to shuffle play of a playlist in my car connected through USB then I disconnect and reconnect, the shuffle is turned off. I didn't close the app or select a different playlist. I just continued playing and it is not shuffling anymore...

Newbie

If I'm listening to shuffle play of a playlist in my car connected through USB then I disconnect and reconnect, the shuffle is turned off. I didn't close the app or select a different playlist. I jus...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
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Repeat TRACK Mode!

The repeat track mode is being selected automatically without my command. Can somebody give me some tip to solve it ?

Visitor

The repeat track mode is being selected automatically without my command. Can somebody give me some tip to solve it ? 

329 Views

0 replies

0 likes

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Login failed due to Spotify aboard validation for 14 days?

I'm registered the Account in Malaysia.It's been a while that I didnt login to Spotify.Currently I'm on site support at Sri Lanka, but login failed due to "You only can use Spotify aboard for 14 days." Kindly guide how to activate back Spotify Accoun...

Newbie

I'm registered the Account in Malaysia. It's been a while that I didnt login to Spotify. Currently I'm on site support at Sri Lanka, but login failed due to "You only can use Spotify aboard for 14 ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
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Not getting any notifications

I've ticked all the checkbox both on my iPhone app and the website. But I haven't received ANY notifications. Not on my phone nor in the mailbox.

Newbie

I've ticked all the checkbox both on my iPhone app and the website. But I haven't received ANY notifications. Not on my phone nor in the mailbox.  

294 Views

0 replies

0 likes

  • 294 Views
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Solved!! Spotify stops playing when screen locks or when switching app on iPhone 5 from this morning

Everything was fine till this morning when my music disappeared and I discovered that Spotify stops playing when the screen is locked. What's going on? If it's an update, I don't want it. How do I go back to a previous version?M.

Casual Listener

Everything was fine till this morning when my music disappeared and I discovered that Spotify stops playing when the screen is locked. What's going on? If it's an update, I don't want it. How do I go...

Fixyourstufspot

Newbie

2429 Views

4 replies

1 likes

  • 2429 Views
  • 4 replies
  • 1 likes

Loosing new music

I logged into my account on a new phone and all my recently saved music and playlists are gone, i tried re-logging in on my current phone and the same thing happened. How do I get all of it back?

Visitor

I logged into my account on a new phone and all my recently saved music and playlists are gone, i tried re-logging in on my current phone and the same thing happened. How do I get all of it back?

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
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iPhone 6 won't sync local files from computer

I had to restore my iPhone 6, and now local files from my computer don't appear in playlists, and I am not able to save these playlists offline on my iPhone. In the past, I never had any problems doing this. Also, I noticed in the new version of Spot...

Newbie

I had to restore my iPhone 6, and now local files from my computer don't appear in playlists, and I am not able to save these playlists offline on my iPhone.  In the past, I never had any proble...

338 Views

0 replies

0 likes

  • 338 Views
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Spotify Premium Vodafone deal not working

Ive been on the 20 euro top up deal with 20gb of data and spotify premium with vodafone for a month now with no problems,but it seems as if my spotify premium has stopped,even though I topped up 2 hours ago.Any idea how to fix this?

Newbie

Ive been on the 20 euro top up deal with 20gb of data and spotify premium with vodafone for a month now with no problems,but it seems as if my spotify premium has stopped,even though I topped up 2 ho...

Robert_W

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
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Can't accept terms and conditions

I cannot accept the new terms and conditions on my mobile device. There's nowhere to click "accept." I've deleted the app and gotten it back several times but I'm not able the access my music unless I agree to these terms and conditions. If there isn...

Casual Listener

I cannot accept the new terms and conditions on my mobile device. There's nowhere to click "accept." I've deleted the app and gotten it back several times but I'm not able the access my music unless ...

629 Views

0 replies

2 likes

  • 629 Views
  • 0 replies
  • 2 likes

iPhone logg-in with Facebook is getting a different user

Every time I try to logg in to spotify through Facebook it automatically gets my wife's Facebook account. I tried deleting both Facebook app and messenger app logged into my Facebook account from the iPhone settings and still every time y try to logg...

Newbie

Every time I try to logg in to spotify through Facebook it automatically gets my wife's Facebook account. I tried deleting both Facebook app and messenger app logged into my Facebook account from the...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
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[Playlists] Unable to open on this device

My friend made me a playlist for my baby. She texts me a link to the playlist, it opens a safari window on my iPhone, I press the button to play in Spotify app and then I get this message. How do I listen to her playlist in the app? The playlist is c...

Newbie

My friend made me a playlist for my baby. She texts me a link to the playlist, it opens a safari window on my iPhone, I press the button to play in Spotify app and then I get this message. How do I l...

344 Views

0 replies

0 likes

  • 344 Views
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Solved!! Search for track by uri?

Hello!I'm having a great time using Spotify, but I have a question. Is it possible to search for a track by the uri?(Example: 6JzzI3YxHCcjZ7MCQS2YS1 for Radiohead's "Black Star") Thanks for any help!

Regular

Hello! I'm having a great time using Spotify, but I have a question. Is it possible to search for a track by the uri?(Example: 6JzzI3YxHCcjZ7MCQS2YS1 for Radiohead's "Black Star") Thanks for any h...

MattSuda

Spotify Star

15541 Views

3 replies

0 likes

his
keywords
Search
Search Tab
Uri
URL
  • 15541 Views
  • 3 replies
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Storage on SD

I saw that for android devices it's possible to store the offline music on a SD card. Is it possible to do the same with IOS if I use an adaptor for SD and microSD cards?

Newbie

I saw that for android devices it's possible to store the offline music on a SD card. Is it possible to do the same with IOS if I use an adaptor for SD and microSD cards?

343 Views

0 replies

0 likes

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New added songs at the top of my playlist

My playlist are orded by my personal favorittes. When I add new songs they appears at the bottom of my playlists. This is really annoying bacause I have to drag them through hundreds of songs to get them at the top. Its more convenient to have fresh ...

Newbie

My playlist are orded by my personal favorittes. When I add new songs they appears at the bottom of my playlists. This is really annoying bacause I have to drag them through hundreds of songs to get ...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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65

WHY do I need to pay 65php? Then i also pay 129 for premium.

Newbie

WHY do I need to pay 65php? Then i also pay 129 for premium.

282 Views

0 replies

0 likes

  • 282 Views
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iOS 10 Bluetooth stream to BMW Connected Drive

Hello, I am experiencing an issue with displaying track title and correct album art information when streaming from iPhone 7 to my BMW. The connected drive system will only display the track name and album art information of the first track played wh...

Casual Listener

Hello,    I am experiencing an issue with displaying track title and correct album art information when streaming from iPhone 7 to my BMW. The connected drive system will only display the...

pstaplehurst

Newbie

2328 Views

5 replies

1 likes

  • 2328 Views
  • 5 replies
  • 1 likes

Background Crash iOS

Hello, I have an iPhone 5s and I have used Spotify for a couple years and have been using premium for about a year. I have had no problems with the app until today. I open spotify and play a song then turn off my phone. After about 30 seconds the mus...

Newbie

Hello, I have an iPhone 5s and I have used Spotify for a couple years and have been using premium for about a year. I have had no problems with the app until today. I open spotify and play a song the...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Spotify on iOS not playing on pioneer head unit

I have a pioneer head unit with the latest firmware installed. It also has the Spotify app option to allow control of Spotify through the unit. As of the last update to the app on my iPhone, Spotify no longer plays on the head unit. It has to be swit...

Newbie

I have a pioneer head unit with the latest firmware installed. It also has the Spotify app option to allow control of Spotify through the unit. As of the last update to the app on my iPhone, Spotify ...

621 Views

0 replies

1 likes

  • 621 Views
  • 0 replies
  • 1 likes

music won't play

i have spotify premium and some of the songs i click on will not play even if i add them to a playlist or go to the album or anything

Casual Listener

i have spotify premium and some of the songs i click on will not play even if i add them to a playlist or go to the album or anything

capncrockett

Casual Listener

769 Views

4 replies

1 likes

  • 769 Views
  • 4 replies
  • 1 likes

Solved!! Scrubber bar does not work on iOS 10

When using Spotify I can't control my music with the scrubber bar on the lockscreen, I tried touching the bar several times but it does not work. However If I try Apple Music it works as intended.

Newbie

When using Spotify I can't control my music with the scrubber bar on the lockscreen, I tried touching the bar several times but it does not work. However If I try Apple Music it works as intended.

SShorey

Regular

2714 Views

9 replies

1 likes

  • 2714 Views
  • 9 replies
  • 1 likes