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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

35899 Views

40 replies

10 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101153 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1248 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298110 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125422 Views

19 replies

38 likes

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Please help - LOCAL FILES ON PHONE & LAPTOP

HelloMy problem is that on my new account that i make i dont see a folder (on spotify app on my iphone) called Local Files. There should be tracks,albums which i saved and downoloaded.On my previous spotify account all was working and i have no idea ...

Newbie

Hello My problem is that on my new account that i make i dont see a folder (on spotify app on my iphone) called Local Files.  There should be tracks,albums which i saved and downoloaded. On m...

368 Views

0 replies

0 likes

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Local files not playing when transferred to another phone

Hey everyone. So I currently have an issue where I just upgraded my phone (from 6S to 7 Plus) and when the process of syncing my songs onto my new phone was finished, I found that the local file songs I had on my 6S, though Spotify says they're all d...

Casual Listener

Hey everyone. So I currently have an issue where I just upgraded my phone (from 6S to 7 Plus) and when the process of syncing my songs onto my new phone was finished, I found that the local file song...

406 Views

0 replies

0 likes

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Playlist and Song Removal (from Iphone 7)

Hi All,I've downloaded the songs and made my playlists. Now I want to delete some songs from the playlist so i select it and clicked on "remove".The song are not available on my "Song list" but it still be in the playlist and I cannot remove from the...

Casual Listener

Hi All, I've downloaded the songs and made my playlists. Now I want to delete some songs from the playlist so i select it and clicked on "remove". The song are not available on my "Song list" but i...

368 Views

0 replies

0 likes

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Problem with Ads

I don't have Spotify Premium, so I always click to watch the video to get 30 minutes of ad-free listening. When the video is finished, I sometimes get 3-4 more ads that I have to sit through, and I don't even get the 30 minutes without ads. What can ...

Newbie

I don't have Spotify Premium, so I always click to watch the video to get 30 minutes of ad-free listening. When the video is finished, I sometimes get 3-4 more ads that I have to sit through, and I d...

StefanMolyMeme

Newbie

534 Views

1 replies

0 likes

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  • 1 replies
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Metadata not Displaying in Car since iOS 10 Update

I have been using Spotify on my iPhone to play music in my 2014 Honda Civic via Bluetooth with no problems. I just upgraded to iOS 10. Now, Spotify won't display the song name or artist in my car. It just says 'No Title.' If you could please fix this...

Casual Listener

I have been using Spotify on my iPhone to play music in my 2014 Honda Civic via Bluetooth with no problems. I just upgraded to iOS 10. Now, Spotify won't display the song name or artist in my car. It...

742 Views

0 replies

0 likes

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No Metadata in Honda since IOS 10 Update

I have been using Spotify via Bluetooth on my iPhone in my 2014 Honda Civic with no problems. I finally updated to IOS 10. Now when I play Spotify in my car, it won't display the song name or artist; it just says 'No Title.' Please fix this.

Casual Listener

I have been using Spotify via Bluetooth on my iPhone in my 2014 Honda Civic with no problems. I finally updated to IOS 10. Now when I play Spotify in my car, it won't display the song name or artist;...

635 Views

0 replies

1 likes

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How to actually delete music?

I have noticed that when I press the download button to change in from green to gray, the music disappears. When I press it again it reappears immediately as if it was still saved and simply hidden. So theoretically that music keeps taking up space? ...

Casual Listener

I have noticed that when I press the download button to change in from green to gray, the music disappears. When I press it again it reappears immediately as if it was still saved and simply hidden. ...

themarybethg

Regular

532 Views

1 replies

0 likes

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Shuffle Play from an artist's page never works properly. Shuffle Play doesn't play all songs.

Hello, There seems to be a major ongoing problem when choosing "Shuffle Play" from any Artist's Page. We've been testing this out for the last year, and we've noticed that this problem occurs for EVERY ARTIST that has more than 2 albums! The problem ...

Music Fan

Hello,   There seems to be a major ongoing problem when choosing "Shuffle Play" from any Artist's Page. We've been testing this out for the last year, and we've noticed that this problem ...

rednblu

Roadie

2953 Views

2 replies

1 likes

Shuffle play
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Promoção de 3 meses por R$1,99

Acabei de fazer o pagamento pelo meu cartão de crédito da promoção mencionada acima, cujo valor já vou debitado do meu cartão porém a minha conta permanece como fere e não premium. Porque??

Newbie

Acabei de fazer o pagamento pelo meu cartão de crédito da promoção mencionada acima, cujo valor já vou debitado do meu cartão porém a minha conta permanece como fere e não premium. Porque??

BiancaSouto

Casual Listener

4525 Views

7 replies

1 likes

Upgrade premium
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Library disappearing

On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to rebuild it and it takes hours and hours of time to d...

Casual Listener

On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to r...

543 Views

0 replies

2 likes

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Download songs

Hi, I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage has capacity and I have not reached the maximum number of song...

Casual Listener

Hi,   I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage ha...

user-removed

Not applicable

915 Views

3 replies

0 likes

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Spotify uses data when playing offline playlists

Hello,spotify - again - eats up my data plan when playing offline playlists. I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also resetted the "offline devices" list and its only listing my iphone there....

Regular

Hello, spotify - again - eats up my data plan when playing offline playlists.    I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also reset...

423 Views

0 replies

0 likes

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Discover weekly not updating

Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!

Newbie

Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!

357 Views

0 replies

0 likes

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Moving from Apple Music to Spotify- why so hard?

What is the deal here? Why is it so difficult to move from Apple Music to Spotify?There are advocates recruiting us, then we get here and are treated like pariah with issue after issue. Do you really expect me to sit and manually recreate every artis...

Casual Listener

What is the deal here? Why is it so difficult to move from Apple Music to Spotify? There are advocates recruiting us, then we get here and are treated like pariah with issue after issue. Do you real...

Onagh

Casual Listener

1448 Views

4 replies

0 likes

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can no longer use Spotify on Iphone

I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have never experienced anything like this before. Does a...

Newbie

I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have ...

316 Views

0 replies

0 likes

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Some Songs Won't Play

I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They are random songs in random albums that just won't p...

Newbie

I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They ...

361 Views

0 replies

2 likes

  • 361 Views
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  • 2 likes

Listening in background model?

Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!

Newbie

Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!

326 Views

0 replies

0 likes

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Have 2 phones but cannot use Spotify on 2nd phone

Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received . The other phone is good and I know I just paid f...

Newbie

Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received...

280 Views

0 replies

0 likes

  • 280 Views
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IPOD NANO-4th generation

Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano? Thanks!

Casual Listener

Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano?   Thanks! 

CryticalAce

Spotify Star

1329 Views

3 replies

0 likes

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