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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232452 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114032 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2292 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303904 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129632 Views

19 replies

38 likes

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  • 19 replies
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Shuffle Play from an artist's page never works properly. Shuffle Play doesn't play all songs.

Hello, There seems to be a major ongoing problem when choosing "Shuffle Play" from any Artist's Page. We've been testing this out for the last year, and we've noticed that this problem occurs for EVERY ARTIST that has more than 2 albums! The problem ...

Music Fan

Hello,   There seems to be a major ongoing problem when choosing "Shuffle Play" from any Artist's Page. We've been testing this out for the last year, and we've noticed that this problem ...

rednblu

Roadie

3147 Views

2 replies

1 likes

Shuffle play
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Promoção de 3 meses por R$1,99

Acabei de fazer o pagamento pelo meu cartão de crédito da promoção mencionada acima, cujo valor já vou debitado do meu cartão porém a minha conta permanece como fere e não premium. Porque??

Newbie

Acabei de fazer o pagamento pelo meu cartão de crédito da promoção mencionada acima, cujo valor já vou debitado do meu cartão porém a minha conta permanece como fere e não premium. Porque??

BiancaSouto

Casual Listener

4569 Views

7 replies

1 likes

Upgrade premium
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  • 7 replies
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Library disappearing

On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to rebuild it and it takes hours and hours of time to d...

Casual Listener

On AT LEAST a monthly basis, my library, downloads, and even artists I am following get deleted. This is super frustrating, I am a musician and have a vastly large library and every month I have to r...

562 Views

0 replies

2 likes

  • 562 Views
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  • 2 likes

Download songs

Hi, I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage has capacity and I have not reached the maximum number of song...

Casual Listener

Hi,   I am Premium user. I try to download some songs/albums to listen them offline, but in many cases I got message "my storage is full", however I can download other songs, and my storage ha...

user-removed

Not applicable

957 Views

3 replies

0 likes

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Spotify uses data when playing offline playlists

Hello,spotify - again - eats up my data plan when playing offline playlists. I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also resetted the "offline devices" list and its only listing my iphone there....

Regular

Hello, spotify - again - eats up my data plan when playing offline playlists.    I recently got a new iphone and installed everything from scratch, so a reinstall wont help. I also reset...

433 Views

0 replies

0 likes

  • 433 Views
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Discover weekly not updating

Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!

Newbie

Hi - Discover weekly is not updating despite a delete and reinstall from my iPhone 6. Have had the same playlist for 3 weeks... unfortunately not one of the best!

365 Views

0 replies

0 likes

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Moving from Apple Music to Spotify- why so hard?

What is the deal here? Why is it so difficult to move from Apple Music to Spotify?There are advocates recruiting us, then we get here and are treated like pariah with issue after issue. Do you really expect me to sit and manually recreate every artis...

Casual Listener

What is the deal here? Why is it so difficult to move from Apple Music to Spotify? There are advocates recruiting us, then we get here and are treated like pariah with issue after issue. Do you real...

Onagh

Casual Listener

1473 Views

4 replies

0 likes

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can no longer use Spotify on Iphone

I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have never experienced anything like this before. Does a...

Newbie

I was away for a couple of days, and when I returned I could no longer use Spotify. My Iphone keeps trying to download the songs I've already downloaded. When I press "play", nothing happens. I have ...

326 Views

0 replies

0 likes

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Some Songs Won't Play

I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They are random songs in random albums that just won't p...

Newbie

I have Premium for Family. All songs will play for me no matter what. However, the people in my family (one uses both desktop and iPhone, the other just iPhone) have songs that just won't play. They ...

374 Views

0 replies

2 likes

  • 374 Views
  • 0 replies
  • 2 likes

Listening in background model?

Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!

Newbie

Just yesterday, I found that I can't play Spotify in background. Switch off iPhone screen or to other app, and Spotify also stop. I set something wrong? Thanks!

347 Views

0 replies

0 likes

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Have 2 phones but cannot use Spotify on 2nd phone

Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received . The other phone is good and I know I just paid f...

Newbie

Until recently I've always. Even able to use Spotify premium on both of my apple phones. Now I can only use it on one phone. The other phone says it's not premium and that my payment was not received...

286 Views

0 replies

0 likes

  • 286 Views
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IPOD NANO-4th generation

Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano? Thanks!

Casual Listener

Is it possible to download a spotify app onto a google chromebook, download music to the chromebook and then transfer to a 4th generation, ipod nano?   Thanks! 

CryticalAce

Spotify Star

1348 Views

3 replies

0 likes

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Discover Weekly not updating

I've had the same Discover Weekly playlist for 3 weeks now. This is true both on iOS and on Mac Desktop. The strange thing is that the Discover Weekly info screen says it was last updated today, June 5, 2017. Please see screenshot. My username is rcf...

Newbie

I've had the same Discover Weekly playlist for 3 weeks now. This is true both on iOS and on Mac Desktop. The strange thing is that the Discover Weekly info screen says it was last updated today, June...

353 Views

0 replies

0 likes

  • 353 Views
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Where are my skips?

So it started a month ago my Spotify would not let me skip songs unless i upgraded to premium. I have not been use of my skips at all so there's no way I'm running out of skips. Please help!

Newbie

So it started a month ago my Spotify would not let me skip songs unless i upgraded to premium. I have not been use of my skips at all so there's no way I'm running out of skips. Please help!🙏

424 Views

0 replies

0 likes

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Spotify disconnects me from internet

Whenever I launch the Spotify app on my iPad, it disconnects me from the internet (all other apps don't have internet access either, anymore). Really frustrating.I've browsed through many discussions here, but did not find a solution. Anyone knows wh...

Newbie

Whenever I launch the Spotify app on my iPad, it disconnects me from the internet (all other apps don't have internet access either, anymore). Really frustrating. I've browsed through many discussio...

386 Views

0 replies

0 likes

  • 386 Views
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Artist biography does not show completely

The biography of the artists do not show completely. It looks like this is limited, it breaks off after a number of pages, before it is finished. Is this some sort of setting?

Newbie

The biography of the artists do not show completely. It looks like this is limited, it breaks off after a number of pages, before it is finished. Is this some sort of setting?

367 Views

0 replies

0 likes

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Non-IOS keyboard does not appear

When you use alternative keyboards for text input (like Google Keyboard), and you try to search, the keyboard does not show up. Have to switch to regular iOS keyboard in another app and then open spotify again to search.

Casual Listener

When you use alternative keyboards for text input (like Google Keyboard), and you try to search, the keyboard does not show up. Have to switch to regular iOS keyboard in another app and then open spo...

720 Views

0 replies

0 likes

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Superuser Contribution Problem with playing music

Hey everybody!My premium spotify stops, restarts, changes songs and sometimes turns on the voice controll on my iPhone 7 while listening with earphone (offline and online). I can't make any updates, it's the version 8.4.3.884. I deleted the app and d...

Casual Listener

Hey everybody! My premium spotify stops, restarts, changes songs and sometimes turns on the voice controll on my iPhone 7 while listening with earphone (offline and online). I can't make any updates...

szenim

Casual Listener

571 Views

2 replies

0 likes

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Suggested tracks

HiSo, um, I've got a premium account, but every time that my playlists is not on repeat, there's this problem that every time it finishes, suggested tracks starts playing, like why wouldn't it just stop coz I listen to music when going to sleep. So I...

Newbie

Hi So, um, I've got a premium account, but every time that my playlists is not on repeat, there's this problem that every time it finishes, suggested tracks starts playing, like why wouldn't it just...

340 Views

0 replies

0 likes

  • 340 Views
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