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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36754 Views
  • 15 replies
  • 36 likes
  • 36754 Views
  • 15 replies
  • 36 likes

Family account

I want to switch to the family premium, but can i login with one email account?Can't make a new account within my account. Is there anyone that i can contact in The Netherlands?

  • Newbie
  • I want to switch to the family premium, but can i login with one email account? Can't make a new account within my account. Is there anyone that i can contact in The Netherlands?
  • MattSuda
  • Spotify Star
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

New Volume Handling iOS

I have a big concern regarding the new volume handling in iOS. Now in Spotify-iOS when Spotify is playing somewhere else (on my Mac for instance) it will still have iOS show playback controls for Spotify which is very nice but here comes a few proble...

  • Casual Listener
  • I have a big concern regarding the new volume handling in iOS.   Now in Spotify-iOS when Spotify is playing somewhere else (on my Mac for instance) it will still have iOS show playback co...
  • MattSuda
  • Spotify Star
  • 535 Views
  • 2 replies
  • 3 likes
  • 535 Views
  • 2 replies
  • 3 likes

Can't log in

I can't log in to the app !?It keeps saying you have already created an account with this email address. Any idea wat can I do ??

  • Casual Listener
  • I can't log in to the app !? It keeps saying you have already created an account with this email address. Any idea wat can I do ??
  • kejt_
  • Community Legend
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Do I have to pay twice?

My bank info says that I have payed you guys for this month, but the account still says that I have to pay.. do I have to pay twice? And how do I get a costumer line to call to?And how does that student premium work?

  • Newbie
  • My bank info says that I have payed you guys for this month, but the account still says that I have to pay.. do I have to pay twice? And how do I get a costumer line to call to? And how does that st...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Extra charge

I am currently a student and have subscribed to premium with the UNIDAYS 50% off but this month has charged me £9.99 instead of £4.99.

  • Newbie
  • I am currently a student and have subscribed to premium with the UNIDAYS 50% off but this month has charged me £9.99 instead of £4.99.
  • MattSuda
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Sorting On IOS

When I sort playlists by artist on my iPhone, none of the albums appear in track order, but on my desktop, everything is in perfect order. I'm very particular about this stuff. I'd greatly appreciate some help.

  • Newbie
  • When I sort playlists by artist on my iPhone, none of the albums appear in track order, but on my desktop, everything is in perfect order. I'm very particular about this stuff. I'd greatly appreciate...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify API feature for knowing what user is listening to

I'm curious if there is a spotify API feature that would allow someone like me to create an app based on that?

  • Regular
  • I'm curious if there is a spotify API feature that would allow someone like me to create an app based on that?
  • MattSuda
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Download on phone

I just imported music from my computer into spotify on my desktop. When I attempt to download the playlist for offline play on my iphone, it just says "Waiting to download" without ever attempting to download the song(s) I imported to my playlist. My...

  • Newbie
  • I just imported music from my computer into spotify on my desktop.  When I attempt to download the playlist for offline play on my iphone, it just says "Waiting to download" without ever attempt...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Waiting for Download

Hello together!I have an iPhone 6 and the newest Spotify Version. Since two or three days I can't make more of my playlists "offline". If I klick on the button it says "Wartet auf Download/Waiting for Download" and nothing happend. The grey Arrows do...

  • Casual Listener
  • Hello together! I have an iPhone 6 and the newest Spotify Version. Since two or three days I can't make more of my playlists "offline". If I klick on the button it says "Wartet auf Download/Waiting ...
  • Oldman73
  • Casual Listener
  • 3007 Views
  • 6 replies
  • 1 likes
  • 3007 Views
  • 6 replies
  • 1 likes

Signed up for Premium; iPhone still shows FREE subscription

Looking for help. I signed up for PREMIUM on my laptop, but when I log in to Spotify on my iPhone, it's still only a FREE subscription. What am I failing to do? Thanks! dj

  • Visitor
  • Looking for help. I signed up for PREMIUM on my laptop, but when I log in to Spotify on my iPhone, it's still only a FREE subscription. What am I failing to do? Thanks! dj
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect not connecting

Ok so this problem has been going on recently for the past couple of days. Whenever i'm playing on my PS4, and I try to connect my phone with spotify connect, all it says is "connecting" and it never connects after a good 10 seconds. I went to my PC ...

  • Casual Listener
  • Ok so this problem has been going on recently for the past couple of days. Whenever i'm playing on my PS4, and I try to connect my phone with spotify connect, all it says is "connecting" and it never...
  • Maxim
  • Spotify Star
  • 2072 Views
  • 7 replies
  • 1 likes
  • bug
  • 2072 Views
  • 7 replies
  • 1 likes

What do you save?

I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place.However, thinking about storage, do you have 'Your music' saved offline or not? Or do you only save playlists of...

  • Roadie
  • I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place. However, thinking about storage, do you have 'Your music' s...
  • AdLadz
  • Roadie
  • 608 Views
  • 4 replies
  • 0 likes
  • Offline Content
    Save Artists
  • 608 Views
  • 4 replies
  • 0 likes

Spotify not Syncing songs from PC to iPhone

Hello, I have recently made a playlist with over 1500 songs on my PC, but when i go to my iphone with the same spotify account, it only shows that i have 400 songs on the playlist? ive tried adding more songs but its still stuck at 400 on my iphone, ...

  • Casual Listener
  • Hello, I have recently made a playlist with over 1500 songs on my PC, but when i go to my iphone with the same spotify account, it only shows that i have 400 songs on the playlist? ive tried adding m...
  • Predatory117
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Spotify app not opening

My app won't open after the latest update?

  • Newbie
  • My app won't open after the latest update?
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Frozen app

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

  • Casual Listener
  • Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th
  • phk_xb
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • 469 Views
  • 4 replies
  • 0 likes

can't listen local files on iphone

i have a macbook and iphone, i am using spotify with both of them. I've downloaded my local music files on spotify app on macbook and sync with iphone with following the directions but i still can't listen on my iphone. what can i do?

  • Newbie
  • i have a macbook and iphone, i am using spotify with both of them. I've downloaded my local music files on spotify app on macbook and sync with iphone with following the directions but i still can't ...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Songs disappearing from my playlist, (over 100)

I have an issue with a rather large playlist of mine on my iPod, I recently had over 100 songs just up and vanish from my playlist (not undownloaded, just cut off at some random point without a trace). The last few days I've been on a bit of a new mu...

  • Casual Listener
  • I have an issue with a rather large playlist of mine on my iPod, I recently had over 100 songs just up and vanish from my playlist (not undownloaded, just cut off at some random point without a trace...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Queue in iPad App

Is it possible to view your song queue in the iPad app? and if not, can it be introduced soon please?

  • Newbie
  • Is it possible to view your song queue in the iPad app?   and if not, can it be introduced soon please?
  • user-removed
  • Not applicable
  • 469 Views
  • 4 replies
  • 1 likes
  • 469 Views
  • 4 replies
  • 1 likes

connection broken

After 30 seconds listening to a song it says 'connection spotify broken' all the time and then it stops. I have a premium account. Tried login in and out. Nothing helps. What's wrong? Anybody?

  • Newbie
  • After 30 seconds listening to a song it says 'connection spotify broken' all the time and then it stops. I have a premium account. Tried login in and out. Nothing helps. What's wrong? Anybody?
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Daily mix error

My daily mix not working. On apple fully updated both app and phone iOS 6 mixes are in the folder but only 2 of them play mix 2 and 5 have problems playing mix 1 3 4 6.Any one have any ideas because I really want Play them. The error that comes up wh...

  • Casual Listener
  • My daily mix not working. On apple fully updated both app and phone iOS 6 mixes are in the folder but only 2 of them play mix 2 and 5 have problems playing mix 1 3 4 6. Any one have any ideas becaus...
  • user-removed
  • Not applicable
  • 855 Views
  • 3 replies
  • 0 likes
  • 855 Views
  • 3 replies
  • 0 likes