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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278736 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

b-ram1982

Newbie

178297 Views

508 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118684 Views

19 replies

38 likes

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iPhone Mini Connected - playing an album in track order

I am using an iPhone 6 in a Mini Cooper using the Mini Connected app. I would like to listen to an album in track order. Using the app in the car - I select an album and it lists the tracks in alphabetical order, with an option to select a track or s...

Visitor

I am using an iPhone 6 in a Mini Cooper using the Mini Connected app.   I would like to listen to an album in track order.   Using the app in the car - I select an album and it lists th...

376 Views

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Unable to tap on songs

This could just be a premium feature, but for the past few days I have been unable to play any songs if I try to tap on them, even in personal playlists. The only thing that happens is the "Shuffle" button compresses as if it was tapped instead of th...

Newbie

This could just be a premium feature, but for the past few days I have been unable to play any songs if I try to tap on them, even in personal playlists. The only thing that happens is the "Shuffle" ...

talkingtowho

Newbie

560 Views

1 replies

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Solved!! How do I remove all 3 doors down songs from my large playlists?

Pretty straightforward question. 3 doors down is dog **bleep** that I accidentally added to my playlists in a fit of decade-old excitement to build alternative rock playlists. They came up in my playlist today and I nearly vomited. It's incredibly di...

Visitor

Pretty straightforward question. 3 doors down is dog **bleep** that I accidentally added to my playlists in a fit of decade-old excitement to build alternative rock playlists. They came up in my play...

Jacob

Community Legend

772 Views

1 replies

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Solved!! Spotify Shuts Down

Hello everyone! I dont know if this place that i'm writing is true or not but, i can not reach any techinal support so decided to write this section on the site.I need to ask you that, in spotify whenever i enter artist's songs section programme auto...

Casual Listener

Hello everyone! I dont know if this place that i'm writing is true or not but, i can not reach any techinal support so decided to write this section on the site. I need to ask you that, in spotify w...

yyigitiskurt

Casual Listener

738 Views

2 replies

1 likes

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Searching

Whenever I search a band or artist the app will shut down, it won't let me search anything without the app shutting down, what do I do?

Newbie

Whenever I search a band or artist the app will shut down, it won't let me search anything without the app shutting down, what do I do?

Hubo

Community Legend

429 Views

1 replies

3 likes

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playlist gone

I can't listen to music and all of my playlists are gone

Newbie

I can't listen to music and all of my playlists are gone

MarkPedersen

Roadie

325 Views

1 replies

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Problem with app on iPhone

The app keeps crashing when you click on Go to artist. Needs sorting appears to be a bug since the new update came out

Newbie

The app keeps crashing when you click on Go to artist. Needs sorting appears to be a bug since the new update came out

Eighthighlions

Casual Listener

360 Views

1 replies

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Solved!! Songs playing out of order

Hey! So, although I'm not new to Spotify, I'm new to the community, so I'll apologize in advance in case someone already solved the problem I'll expose here.Here's the problem: I made a hip hop playlist and sorted it by artist. All the songs by the s...

Regular

Hey! So, although I'm not new to Spotify, I'm new to the community, so I'll apologize in advance in case someone already solved the problem I'll expose here. Here's the problem: I made a hip hop pla...

felipeventurim

Regular

7972 Views

9 replies

1 likes

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Solved!! No me permite enviar enlaces de canciones a whatsapp

Desde ayer no me permite enviar un enlace de cancion directamente, cuando presiono la pantalla no pasa nada

Newbie

Desde ayer no me permite enviar un enlace de cancion directamente, cuando presiono la pantalla no pasa nada

karina_prieto

Newbie

7663 Views

3 replies

1 likes

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Picture on Profile

i have an ipod nano 7th gen and am having trouble transferring spotify on it to listen to music

Newbie

i have an ipod nano 7th gen and am having trouble transferring spotify on it to listen to music 

Maxim

Spotify Star

409 Views

1 replies

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Starred list not updating

Hi My starred list has stopped updating on my iphone and I've ignored this as a problem relating to shortage of space on my phone. However now all the starred tracks I've added to my list in the past two years do not show on my desktop either. Only t...

Casual Listener

Hi   My starred list has stopped updating on my iphone and I've ignored this as a problem relating to shortage of space on my phone. However now all the starred tracks I've added to my list in...

338 Views

0 replies

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iOS Source selector bug

I think this is a funny bug with audio output source on iOS, if you have a Bluetooth headset connected and selected, Spotify does not show the Spotify Connect option even if devices are available, you must choose Phone as source then Spotify Connect ...

Newbie

I think this is a funny bug with audio output source on iOS, if you have a Bluetooth headset connected and selected, Spotify does not show the Spotify Connect option even if devices are available, yo...

539 Views

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audio
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Volume issue

Hi all, the volume buttom won't go up when i play spotify in my car. It will go down but never back up again. The volume button works fine when I am just using the radio so this suggests it's a spotify problem? Any help much appreciated. ThanksMark

Newbie

Hi all, the volume buttom won't go up when i play spotify in my car. It will go down but never back up again. The volume button works fine when I am just using the radio so this suggests it's a ...

325 Views

0 replies

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No artist name

If I go to browse, new music and go down to new artists and singles, it only shows the name of the album so I have no idea who the album is by. How do I have it show the artist name as well?

Newbie

If I go to browse, new music and go down to new artists and singles, it only shows the name of the album so I have no idea who the album is by. How do I have it show the artist name as well?

369 Views

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Song Missing from an album

Spoiler (Highlight to read) Hey. Recently a song has gone missing from an album. The album and song in question is Max Tundra's "Parallax Error Beheads You" and its final track "Until We Die". I listen to this album very reguarly and it was present b...

Newbie

  Hey. Recently a song has gone missing from an album. The album and song in question is Max Tundra's "Parallax Error Beheads You" and its final track "Until We Die". I listen to this album ver...

323 Views

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Why the move away from the use of green in the UI?

Lately I've noticed each new update has replaced green parts of the interface with white. It started with the playback control, then the connect menu, and now the navigation controls.I feel like, while seemingly inconsequential, this takes away from ...

Music Fan

Lately I've noticed each new update has replaced green parts of the interface with white. It started with the playback control, then the connect menu, and now the navigation controls. I feel like,...

407 Views

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Queue Gone

Hi, my Spotify on iPhone has been acting up for several reasons. For one, my Up Next/Queue has disappeared. In addition, my songs sometimes skip 10 seconds ahead repeatedly, and when I swipe up from the bottom of the screen, the Previous Song/Back bu...

Casual Listener

Hi, my Spotify on iPhone has been acting up for several reasons. For one, my Up Next/Queue has disappeared. In addition, my songs sometimes skip 10 seconds ahead repeatedly, and when I swipe up from ...

532 Views

0 replies

0 likes

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Update/Ford sync

My Spotify updated on march 21st, since then, my phone will not play music. When I push play, my truck disconnects my phone. My wife's car is doing the same to her. Is this a problem with the new update?

Newbie

My Spotify updated on march 21st, since then, my phone will not play music. When I push play, my truck disconnects my phone. My wife's car is doing the same to her. Is this a problem with the new upd...

458 Views

0 replies

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Can't send songs to friends :(

I don't have a facebook or any other social media account linked to my spotify, I only have my spotify account. But anytime i find a song i want to share with a fellow spotify user, I click the three dots, hit share, hit send to, hit select people, a...

Newbie

I don't have a facebook or any other social media account linked to my spotify, I only have my spotify account. But anytime i find a song i want to share with a fellow spotify user, I click the ...

MattSuda

Spotify Star

2145 Views

4 replies

3 likes

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can't send songs to friends

Hello! On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating.

Casual Listener

Hello!   On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating. 

city1ights

Casual Listener

1050 Views

5 replies

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