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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30679 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123749 Views

19 replies

38 likes

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Solved!! when i play a song then lock screen or close spotify it now then fade the music out

hey, when i close spotify the music fades out the when i open it up again it starts. Very annoying also most of the album artwork has gone. any insight into this problem would be gratefull. thanks

Music Fan

hey,     when i close spotify the music fades out the when i open it up again it starts. Very annoying also most of the album artwork has gone.   any insight into this problem wou...

Mahachusseini

Newbie

12666 Views

17 replies

0 likes

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Mi cuenta ya está registrada?

Acabo de salir de mi cuenta de spotify, al intentar ingresar nuevamente no me deja entrar al intentarlo porque dice que "ya estoy registrada" El caso es que estoy intentando iniciar sesion en el botón gris que dice INICIAR SESIÓN que sucede? Ya reins...

Newbie

Acabo de salir de mi cuenta de spotify, al intentar ingresar nuevamente no me deja entrar al intentarlo porque dice que "ya estoy registrada" El caso es que estoy intentando iniciar sesion en el botó...

459 Views

0 replies

0 likes

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Solved!! Counter won't stay displayed

On iPhone 6, the counter that shows time played & time remaining in the song disappears after a couple seconds. I have to tap the screen to get it to show up again. How can I get this to stay on at all times?

Casual Listener

On iPhone 6, the counter that shows time played & time remaining in the song disappears after a couple seconds.  I have to tap the screen to get it to show up again.  How can I get this...

spot35

Casual Listener

1091 Views

6 replies

0 likes

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Low quality iOS

I'm having problems with sound quality. The songs play with a squeak like a poorly tuned radio. Very low sound quality.I have the Family Premium Plan and this only happens when I listen on my cell phone (iPhone 6) using the data network.I have tried ...

Visitor

I'm having problems with sound quality. The songs play with a squeak like a poorly tuned radio. Very low sound quality. I have the Family Premium Plan and this only happens when I listen on my cell ...

343 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Qualidade ruim no iPhone 6 (chiado)

Estou com problemas com a qualidade de som. As músicas reproduzem com um chiado parecido ao de uma rádio mal sintonizada. Muito baixa qualidade de som.Tenho o Plano Premium Familiar e isso só acontece quando escuto no meu celular (iPhone 6) usando a ...

Visitor

Estou com problemas com a qualidade de som. As músicas reproduzem com um chiado parecido ao de uma rádio mal sintonizada. Muito baixa qualidade de som. Tenho o Plano Pr...

870 Views

0 replies

1 likes

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Why when a song finish it doesn't start the next song?

It starts playing one song of my playlist, once song finishes it displays the next song...but without playing it. I have to press play again to make it go. Why?I was on iphone 6 now on 7 and everything has been updated! Help!

Newbie

It starts playing one song of my playlist, once song finishes it displays the next song...but without playing it. I have to press play again to make it go. Why? I was on iphone 6 now on 7 and everyt...

475 Views

0 replies

0 likes

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Solved!! BMW Connecteddrive - Album Track Order

Hi, I have an iPhone 4s (ancient I know) which the Spotify app was originally working with connecteddrive. Up until the other month it now puts the album tracks in an odd order. Slightly driving me mad... Any ideas? And no shuffleplay isn't on! Any h...

Regular

Hi,   I have an iPhone 4s (ancient I know) which the Spotify app was originally working with connecteddrive. Up until the other month it now puts the album tracks in an odd order.   Sli...

pierreddao

Casual Listener

1206 Views

6 replies

0 likes

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que tal, saben por que se me cierra el spotify y le da preferencia al de apple music ??

cada que me subo al coche me cierra la app de spotify y la pone en segundo plano, abre automaticamente la de apple como le doy prioridad a spotify?'

Newbie

cada que me subo al coche me cierra la app de spotify y la pone en segundo plano, abre automaticamente la de apple    como le doy prioridad a spotify?'  

475 Views

0 replies

0 likes

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Spotify super slow on iOS 10.3

I am using Spotify on ios 10.3 beta 4 it work sometimes. Is slow when you have Extreme quality all the time. Even when i download it takes a while to load or to play.

Regular

I am using Spotify on ios 10.3 beta 4 it work sometimes. Is slow when you have Extreme quality all the time. Even when i download it takes a while to load or to play.

Academic

Casual Listener

752 Views

1 replies

0 likes

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Where are The All Singles of Kpop Singer "IU"?

I collect some of her songs in my playlist, either from her albums or singles. But when I open her profile, I just only see the albums and "appears on", not her any single songs. But I can see and play her singles by clicking the single songs on my p...

Casual Listener

I collect some of her songs in my playlist, either from her albums or singles. But when I open her profile, I just only see the albums and "appears on", not her any single songs. But I can see and pl...

user-removed

Not applicable

975 Views

3 replies

0 likes

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Contas

Boa tarde, No dia 28/03/2017 eu adiquiri o plano premium, mas na mesma data eu quis mudar para o familiar, sendo que no premium eu tinha ganhado 2 meses gratis, caso mude pra o plano familia eu mantenho esses meses gratis? aguardo retorno

Newbie

Boa tarde,   No dia 28/03/2017 eu adiquiri o plano premium, mas na mesma data eu quis mudar para o familiar, sendo que no premium eu tinha ganhado 2 meses gratis, caso mude pra o plano familia...

322 Views

0 replies

0 likes

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Most songs stop after 12 seconds, I have Spotify premium

If there's a song I want to listen to that I haven't heard before (discover weekly for example) it will maybe play 6-12 seconds of it or none at all before stopping; forcing me to play a downloaded song of mine. I want to be able to play whatever I w...

Visitor

If there's a song I want to listen to that I haven't heard before (discover weekly for example) it will maybe play 6-12 seconds of it or none at all before stopping; forcing me to play a downloaded s...

416 Views

0 replies

0 likes

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Share playlist or songs via Whatsapp

Hello there! When I try to share any song or playlist via Whatsapp nothing happens. The buttons seems to do nothing. Do I need to configure something? Or it's just a bug?

Casual Listener

Hello there! When I try to share any song or playlist via Whatsapp nothing happens. The buttons seems to do nothing. Do I need to configure something? Or it's just a bug?

lorietogonzalo

Casual Listener

16873 Views

2 replies

1 likes

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Chanage song from Steering wheel controls

Hi all! I have a Seat Leon Copa from 2012 and Apple iPhone 6s. I connect Spotify via bluetooth and I play my songs from Spotify well. The problem is that I can not change the song from the Steering Wheel controls as I can with a Compact Disc for inst...

Newbie

Hi all!   I have a Seat Leon Copa from 2012 and Apple iPhone 6s. I connect Spotify via bluetooth and I play my songs from Spotify well. The problem is that I can not change the song from the S...

627 Views

0 replies

1 likes

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Does a song clip played through "Facebook Music Story" count as a Spotify play?

If I share a song as a Facebook Music Story, and people click on the song clip, does that count toward total Spotify plays for that song? Basically I am trying to decide if it is better to share a link to a song for our "fans" or share it as a Facebo...

Casual Listener

If I share a song as a Facebook Music Story, and people click on the song clip, does that count toward total Spotify plays for that song?   Basically I am trying to decide if it is better to s...

385 Views

0 replies

0 likes

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Deleted my Facebook

I've deleted my Facebook account and I logged automatically out. I would like to use my spotify but it isn't possible. What shall I do?

Newbie

I've deleted my Facebook account and I logged automatically out. I would like to use my spotify but it isn't possible. What shall I do?

OviiiOne

Community Legend

291 Views

1 replies

0 likes

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Can't play songs of a particular Pink Floyd album

I used to play Pink Floyd Tom Stoppard dark side of the moon album. Today I searched for the album and it shows up but all the songs are in gray as unavailable. Won't work even if I put the random play option. Can't understand why. Doesn't happen in ...

Newbie

I used to play Pink Floyd Tom Stoppard dark side of the moon album. Today I searched for the album and it shows up but all the songs are in gray as unavailable. Won't work even if I put the random pl...

Jacob

Community Legend

1872 Views

1 replies

1 likes

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  • 1 replies
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Being ignored by Spotify for iOS app commercialization

Hey there, I'll keep this short, though as descriptive as possible. I have developed an app that uses the Spotify iOS SDK. We want to charge users to use our app (but not Spotify), since our app has special functionality and design. As a developer yo...

Regular

Hey there,   I'll keep this short, though as descriptive as possible.   I have developed an app that uses the Spotify iOS SDK. We want to charge users to use our app (but not Spoti...

Hubo

Community Legend

642 Views

2 replies

0 likes

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iOS Spotify Won't Scrobble

So last.fm's new policy for passwords is that it has to contain a special character. When I tried to input mine in the Settings, say, it was 13 digits with the special character, and then I go back to my music and back to the Settings, my password tu...

Newbie

So last.fm's new policy for passwords is that it has to contain a special character. When I tried to input mine in the Settings, say, it was 13 digits with the special character, and then I...

345 Views

0 replies

0 likes

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Local Files not syncing to iPhone

I'm a heavy Spotify user on my iPhone 6S Plus but there's always been the hitch of syncing files on my laptop to my iPhone. I've followed all mentioned steps on other threads with no luck. I have a playlist with only my local files on my desktop, but...

Newbie

I'm a heavy Spotify user on my iPhone 6S Plus but there's always been the hitch of syncing files on my laptop to my iPhone. I've followed all mentioned steps on other threads with no luck. I have a p...

385 Views

0 replies

0 likes

  • 385 Views
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