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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution My local files don't show up in my library

I already watched the official tutorial, and I did all the things that I was supposed to do. I activated the local files and gave permission to the app. But the folder just won't show up when I go to my library. I tried closing and opening the app, b...

  • Visitor
  • I already watched the official tutorial, and I did all the things that I was supposed to do. I activated the local files and gave permission to the app. But the folder just won't show up when I go to...
  • Alex
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Names of songs disappear from lock screen

PlanPremiumCountryFinlandDeviceiPhone xrOperating SystemiOS 16.4.1 My Question or IssueHi! I have a problem. When I play music on spotify, names of songs disappears from lock screen. First it seems normal but then it disappears and won’t come back un...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone xr Operating System iOS 16.4.1   My Question or Issue Hi! I have a problem. When I play music on spotify, names of songs disappears from lock...
  • Eni
  • Moderator
  • 548 Views
  • 6 replies
  • 0 likes
  • 548 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Connect not working with Sonos

My Question or IssueSpotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps onto my Sonos. Talked with both Spotify and Sonos cu...

  • Regular
  • My Question or Issue Spotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps...
  • r0cket
  • Casual Listener
  • 8670 Views
  • 28 replies
  • 5 likes
  • Connect
    Troubleshooting
  • 8670 Views
  • 28 replies
  • 5 likes

Superuser Contribution Won’t let me play songs I want

PlanFreeCountry DeviceiPhone 11Operating System My Question or IssueI am new to the app, and in the first week or so of using it, it would let me play any song I wanted from my liked songs playlist, however now it only lets me play on shuffle. Also, ...

  • Casual Listener
  •   Plan Free Country   Device iPhone 11 Operating System   My Question or Issue I am new to the app, and in the first week or so of using it, it would let me play any song I w...
  • Joan
  • Moderator
  • 26299 Views
  • 11 replies
  • 3 likes
  • 26299 Views
  • 11 replies
  • 3 likes

Superuser Contribution First search result is hidden beneath search bar in playlists

Bug/IssueWhen searching within a playlist the first search result (or the only result if applicable) is hidden beneath the search bar. Pulling the results list downward will reveal the hidden search result but it cannot be selected and played while a...

  • Newbie
  • Bug/Issue When searching within a playlist the first search result (or the only result if applicable) is hidden beneath the search bar. Pulling the results list downward will reveal the hidden searc...
  • DonnyDePaola
  • Newbie
  • 970 Views
  • 6 replies
  • 1 likes
  • 970 Views
  • 6 replies
  • 1 likes

Superuser Contribution Alexa needs a connected accessories to play spotify on this device

I have iphone 11 and I am trying to connect Alexa to spotify, but Alexa tells me I needs a connected accessories to play spotify on this device. I can see that I have successfully added spotify to Alexa and the skill is enabled. any advise ?

  • Newbie
  • I have iphone 11 and I am trying to connect Alexa to spotify, but Alexa tells me I needs a connected accessories to play spotify on this device. I can see that I have successfully added spotify to Al...
  • LuciaArkwright
  • Visitor
  • 17785 Views
  • 16 replies
  • 0 likes
  • 17785 Views
  • 16 replies
  • 0 likes

Superuser Contribution Liked songs not showing as downloaded

PlanPremiumCountry Device(iPhone 13) My Question or Issuemy liked songs are showing downloaded on my library page. But when I click on my liked songs none of them are downloaded. If I log out and log back in all my liked songs are downloaded but as s...

  • Newbie
  • Plan Premium Country   Device (iPhone 13)   My Question or Issue my liked songs are showing downloaded on my library page. But when I click on my liked songs none of them are downlo...
  • Lyubka
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PC Local Files not Syncing to iPhone

I've got premium, and have used a tower desktop and laptop to upload local files to my Spotify. Apps on my PCs and iPhone are up to date. My iPhone refuses to download the local files I assign to any playlist on my PC. These are the things I've tried...

  • Casual Listener
  • I've got premium, and have used a tower desktop and laptop to upload local files to my Spotify. Apps on my PCs and iPhone are up to date. My iPhone refuses to download the local files I assign to any...
  • Scoobyonpc
  • Casual Listener
  • 44625 Views
  • 30 replies
  • 7 likes
  • 44625 Views
  • 30 replies
  • 7 likes

can’t add music to queue

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 16.4.1 My Question or Issueso these recent days i have issue with spotify that make me totally upset just because can’t add musics to queue by swiping left altough i have upgrade to premium, i actu...

  • Newbie
  • Plan Premium Country   Device iPhone 8 Operating System iOS 16.4.1   My Question or Issue so these recent days i have issue with spotify that make me totally upset just because ca...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 1 replies
  • 2 likes
  • drag to queue
  • 404 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify always tries to live stream songs by default - even when song is downloaded

PlanPremiumCountryUSADeviceiPhone 12Operating SystemLatest iOS My Question or IssueObservation:I have a song X downloaded on my iPhone. I am travelling in a low network road. I go to my downloaded songs and I play X. It takes a few seconds before the...

  • Visitor
  •   Plan Premium Country USA Device iPhone 12 Operating System Latest iOS   My Question or Issue Observation: I have a song X downloaded on my iPhone.  I am travelling in a ...
  • JayRab
  • Visitor
  • 763 Views
  • 2 replies
  • 0 likes
  • 763 Views
  • 2 replies
  • 0 likes

Superuser Contribution Opening a shared link removes playlist

PlanPremiumCountrySwitzerlandDeviceiPhone 11Operating SystemiOS 16.3.1 My Question or IssueHellowhen I'm opening a shared link from a friend on my iPhone the Spotify app opens and the currently playing playlist is removed.. Only any already existing ...

  • Newbie
  • Plan Premium Country Switzerland Device iPhone 11 Operating System iOS 16.3.1   My Question or Issue Hello when I'm opening a shared link from a friend on my iPhone the Spotify app op...
  • psygasm
  • Newbie
  • 402 Views
  • 2 replies
  • 1 likes
  • iOS
  • 402 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing unwanted songs on my playlist

I have made a playlist for my sons birthday party so wanting very specific kids songs, but Spotify keeps playing other random songs in between the playlist! It’s getting extremely annoying, I’ve done a bit of research turned the auto play button off ...

  • Visitor
  • I have made a playlist for my sons birthday party so wanting very specific kids songs, but Spotify keeps playing other random songs in between the playlist! It’s getting extremely annoying, I’ve done...
  • Efremych
  • Roadie
  • 743 Views
  • 2 replies
  • 1 likes
  • 743 Views
  • 2 replies
  • 1 likes

Superuser Contribution Songs are playing in reverse extremely fast

Hi, my songs are playing in reverse extremely fast and i need help. I can’t listen to the songs because the time mark is always negative. I have spotify premium and i’m on a stable wifi connection. It’s the first time something this weird has happene...

  • Visitor
  • Hi, my songs are playing in reverse extremely fast and i need help. I can’t listen to the songs because the time mark is always negative. I have spotify premium and i’m on a stable wifi connection. I...
  • Joan
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution IOS app freezes and won’t allow me to change or pause tracks.

PlanFree/PremiumCountry DeviceiPhone 7 Operating SystemIOS My Question or IssueIf I change tracks to quickly the app freezes and won’t allow me to stop the song, change songs, or navigate away to another page. I’m stuck listen to whatever song is pla...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 7   Operating System IOS   My Question or Issue If I change tracks to quickly the app freezes and won’t allow me to stop the song, ...
  • Dian
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 1 likes
  • 331 Views
  • 1 replies
  • 1 likes

Superuser Contribution Chromecast issues: music keeps pausing

PlanPremiumCountryUSA DeviceIPhone 11 ProOperating SystemIOS 13.3.1 My Question or IssueWhen I connect to my chrome cast speakers from my iPhone, it will play for a few minutes and then it stops. When this happens, I see the volume slider appear on m...

  • Casual Listener
  • Plan Premium Country USA   Device IPhone 11 Pro Operating System IOS 13.3.1   My Question or Issue When I connect to my chrome cast speakers from my iPhone, it will play for a fe...
  • Steve560
  • Newbie
  • 12400 Views
  • 18 replies
  • 22 likes
  • 12400 Views
  • 18 replies
  • 22 likes

Superuser Contribution my other devices cannot see what the Sonos is playing on Spotify.

PlanPremiumCountryNetherlandsDeviceiPhone/iPad/Mac/Windows versus SonosOperating Systemirrelevant My Question or IssueWhen I play Spotify on my iPhone/iPad/Mac/Windows/AppleTV all the other devices (except the Sonos) can actually see the current play...

  • Regular
  • Plan Premium Country Netherlands Device iPhone/iPad/Mac/Windows versus Sonos Operating System irrelevant   My Question or Issue When I play Spotify on my iPhone/iPad/Mac/Windows/AppleT...
  • AlejaR
  • Moderator
  • 750 Views
  • 4 replies
  • 0 likes
  • 750 Views
  • 4 replies
  • 0 likes

Superuser Contribution Issue with downloads - iOS

PlanPremiumCountryUnited StatesDeviceiPhone Xs MaxOperating SystemiOS 16.4.1 (a)My Question or IssueThere seems to be an issue with my downloads. My playlist is ~400 songs, and when I try to play music offline, only a few of them load. If someone can...

  • Regular
  • Plan Premium Country United States Device iPhone Xs Max Operating System iOS 16.4.1 (a) My Question or Issue There seems to be an issue with my downloads. My playlist is ~400 songs, and when...
  • CasualJimm
  • Regular
  • 583 Views
  • 6 replies
  • 0 likes
  • 583 Views
  • 6 replies
  • 0 likes

Superuser Contribution Canvas Stopped Working

PlanPremiumCountryUSADeviceiPhone 11 Pro MaxOperating SystemiOS 16.4.1 My Question or IssueMy Spotify Canvas stopped working this morning, and the setting is gone from settings

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Pro Max Operating System iOS 16.4.1   My Question or Issue My Spotify Canvas stopped working this morning, and the setting is gone from settin...
  • AlejaR
  • Moderator
  • 354 Views
  • 2 replies
  • 1 likes
  • 354 Views
  • 2 replies
  • 1 likes

Spotify on iOS shows song album cover/song title different to song playing on Desktop App

Plan PremiumCountry GermanyDevice iPhone XS, , MacBook Air M1Operating System iOS 16, Monterey Note: In the following text, the playback source is always the Mac, not the iPhone. Hello,for certain songs such as on Discover Weekly, there's the possibi...

  • Roadie
  • Plan Premium Country Germany Device iPhone XS, , MacBook Air M1 Operating System iOS 16, Monterey   Note: In the following text, the playback source is always the Mac, not the iPhone. &nbs...
  • eule_7834
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution lyric share button missing

PlanPremiumCountryAustraliaDeviceIPhone se 2020Operating System(iOS 16.4 My Question or IssueThe lyric share button has recently disappeared and I don't know why. I wa seeing if i could use it but it is not there. How do I get it back? Please help!

  • Visitor
  • Plan Premium Country Australia Device IPhone se 2020 Operating System (iOS 16.4   My Question or Issue The lyric share button has recently disappeared and I don't know why. I wa seeing...
  • Elmoks
  • Newbie
  • 2836 Views
  • 6 replies
  • 0 likes
  • 2836 Views
  • 6 replies
  • 0 likes