Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35975 Views
  • 15 replies
  • 36 likes
  • 35975 Views
  • 15 replies
  • 36 likes

Offline listening not responding to saved music

Hi, after save and downloading music, I'm unable to listen offline. I haa even the premier package , re- installed app, followed instructions. Then turning on offline listening it will only let me stream. Saved download can be seen but not heard. Ple...

  • Newbie
  • Hi, after save and downloading music, I'm unable to listen offline. I haa even the premier package , re- installed app, followed instructions. Then turning on offline listening it will only let me st...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

alpine ida-x305s not working with spotify iphone 7

Hi I used to have an iphone 5 with lighting and it worked with spotify by using the white square lighting adaptor. Then all of a sudden it stopped working with the same iphone, no clue why. Not I have an iphone 7 and when I plug in the USB cable with...

  • Casual Listener
  • Hi I used to have an iphone 5 with lighting and it worked with spotify by using the white square lighting adaptor. Then all of a sudden it stopped working with the same iphone, no clue why. Not I hav...
  • 597 Views
  • 0 replies
  • 0 likes
  • 597 Views
  • 0 replies
  • 0 likes

Downloaded albums do not appear in my Songs folder.

For some reason, when I save and dowload albums, the Songs folder remains empty. This just started happening yesterday, before that, any time I downloaded an album, the individual songs would appear in my songs folder. I've tried deleting the app and...

  • Casual Listener
  • For some reason, when I save and dowload albums, the Songs folder remains empty. This just started happening yesterday, before that, any time I downloaded an album, the individual songs would appear ...
  • Tkgrooms
  • Newbie
  • 1572 Views
  • 7 replies
  • 0 likes
  • 1572 Views
  • 7 replies
  • 0 likes

Cant get spotify to connect to internet without restarting phone every time?!!

I have free wi fi at my gym. Every time I go, Spotify says I'm not connected to internet even though I am. I have to power down the phone and re start and then it connects. Pain in the A#$$%? What gives?? Thank you!

  • Newbie
  • I have free wi fi at my gym.  Every time I go, Spotify says I'm not connected to internet even though I am.  I have to power down the phone and re start and then it connects.  Pain in ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

iPhone Overseas error

I have a premium account and use the service across several devices however I can't log in to Spotify on my iPhone. Every time I try I get a message saying Spotify is only valid overseas for 14 days. The account is australian and the phone is austral...

  • Casual Listener
  • I have a premium account and use the service across several devices however I can't log in to Spotify on my iPhone. Every time I try I get a message saying Spotify is only valid overseas for 14 days....
  • SnijSpotify
  • Regular
  • 445 Views
  • 6 replies
  • 0 likes
  • 445 Views
  • 6 replies
  • 0 likes

My friends don't find me anymore

My friends do not find me anymore. And I'm logged in to facebook.

  • Newbie
  • My friends do not find me anymore. And I'm logged in to facebook.
  • MartinStoichkov
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Playlist

Is it possible to make playlist without using space om my device?

  • Casual Listener
  • Is it possible to make playlist without using space om my device?
  • MartinStoichkov
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Stop playing

Every time I exit out of the app but have it still running in the background it shuts off. I used to be able to have it on in the background. I can't even lock my phone because it shuts off. What do I do?

  • Newbie
  • Every time I exit out of the app but have it still running in the background it shuts off. I used to be able to have it on in the background. I can't even lock my phone because it shuts off. What do ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

downloaded playlists don't work with offline on

i downloaded my playlist several times and it won't work with offline or without a connection. the song will appear but won't start.

  • Newbie
  • i downloaded my playlist several times and it won't work with offline or without a connection. the song will appear but won't start.
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Spotify uses too much mobile data

Hey everyone, I recently noticed that spotify consumes a lot of mobile data although I am listening just to tracks I downloaded. In the last 3 days it used around 900 mb of mobile data, although I did not play much more than half an hour of not-downl...

  • Casual Listener
  • Hey everyone,   I recently noticed that spotify consumes a lot of mobile data although I am listening just to tracks I downloaded. In the last 3 days it used around 900 mb of mobile data, alth...
  • charliegilly1
  • Casual Listener
  • 1505 Views
  • 6 replies
  • 3 likes
  • 1505 Views
  • 6 replies
  • 3 likes

waiting to download

ive downloaded spotify and signed up to a premium student account. i am trying to upload my own songs from my PC and i also have added some songs into the playlist from spotify. the ones i added from spotify are there ready to listen to. but my own l...

  • Visitor
  • ive downloaded spotify and signed up to a premium student account. i am trying to upload my own songs from my PC and i also have added some songs into the playlist from spotify. the ones i added from...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Downloading

Hi. I just got Spotify premium but I can't download songs. When I switch the download button on it pops up with a message saying " download has stopped because there's no space left on this device" but I just got 50GB so I don't think that's true, no...

  • Newbie
  • Hi. I just got Spotify premium but I can't download songs. When I switch the download button on it pops up with a message saying " download has stopped because there's no space left on this device" b...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Cell Data Usage for Downloaded Songs

Spotify used 60 megs of data to play around 35 minutes of OFFLINE songs. I reset stats before I used the app today. What gives?

  • Newbie
  • Spotify used 60 megs of data to play around 35 minutes of OFFLINE songs. I reset stats before I used the app today. What gives?
  • thequilla
  • Regular
  • 346 Views
  • 1 replies
  • 2 likes
  • 346 Views
  • 1 replies
  • 2 likes

[iOS][Your Music] My Music is being 'uncollected'

Hey, I was under suspicion for a quite a while now, but it seems that Spotify is removing songs from my "My Music" collection. But with the My Year 2016 music playlist there were quite a lot of songs that weren't added to my "My Music" section, and I...

  • Casual Listener
  • Hey,   I was under suspicion for a quite a while now, but it seems that Spotify is removing songs from my "My Music" collection. But with the My Year 2016 music playlist there were quite a lot...
  • 299 Views
  • 0 replies
  • 0 likes
  • iOS
    Your Music
  • 299 Views
  • 0 replies
  • 0 likes

Music skips

Since the new update for iPhone,music on Spotify lags,does anybody else have this problem thanks

  • Newbie
  • Since the new update for iPhone,music on Spotify lags,does anybody else have this problem thanks
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

"Song Not Downloaded" Error

I would like to be able to play all my itunes playlists within spotify so I don't have to use multiple apps to listen to music but if I select one of my itunes playlists it will tell me that some of my songs are "Song Not Downloaded, If you own the s...

  • Newbie
  • I would like to be able to play all my itunes playlists within spotify so I don't have to use multiple apps to listen to music but if I select one of my itunes playlists it will tell me that some of ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Number of tracks in playlist is different between iPhone and Windows app

With the Windows Spotify client I have saved a number of albums and of a few albums I only selected certain tracks and I have put them in a playlist.The client says there are 436 tracks in the playlist.My iPhone app sees the playlist ans says there a...

  • Regular
  • With the Windows Spotify client I have saved a number of albums and of a few albums I only selected certain tracks and I have put them in a playlist. The client says there are 436 tracks in the play...
  • SnijSpotify
  • Regular
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Differences between internet and app on library ?

Hi guys ! i'm new on spotify and this kind of listening (youtube my love)...French baguette of 25y, listening all variety (more Rock/Metal) I start spotify in free user and since 1week i decide to try prenium. I've got an iphone 6. Living in France.A...

  • Casual Listener
  • Hi guys ! i'm new on spotify and this kind of listening (youtube my love)... French baguette of 25y, listening all variety (more Rock/Metal) I start spotify in free user and since 1week i decide t...
  • RakiMeister
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Song Progress Bar

The Song Progreas Bar doesn't move along with the song and the times and duration of the song has stopped working for some reason??

  • Newbie
  • The Song Progreas Bar doesn't move along with the song and the times and duration of the song has stopped working for some reason??
  • bzzzto
  • Newbie
  • 666 Views
  • 1 replies
  • 3 likes
  • 666 Views
  • 1 replies
  • 3 likes

Jump to current track (in iOS for iPhone)

I can't seem to find a way to identify the track that is currently playing. How can I do so? I know that within the desktop app you can click on the album cover to go to the current track. But how can I do so within the iPhone app? Thanks for a reply...

  • Regular
  • I can't seem to find a way to identify the track that is currently playing.  How can I do so? I know that within the desktop app you can click on the album cover to go to the current track.&nbs...
  • osmang
  • Music Fan
  • 433 Views
  • 1 replies
  • 0 likes
  • currently playing
    iOS
    iphone
  • 433 Views
  • 1 replies
  • 0 likes