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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137064 Views
  • 503 replies
  • 108 likes
  • 137064 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 95021 Views
  • 19 replies
  • 38 likes
  • 95021 Views
  • 19 replies
  • 38 likes

Subscription renewal

I renewed my premium subscription through iTunes but on the Spotify app/on my Spotify account it says that I only have a free subscription and won't let me play any of my music normally. Tried logging out and deleting the app, even paid for the subsc...

  • Newbie
  • I renewed my premium subscription through iTunes but on the Spotify app/on my Spotify account it says that I only have a free subscription and won't let me play any of my music normally. Tried loggin...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

iPad app won't login

I get an error message saying I have already created an account with this user name when I try to log in.

  • Regular
  • I get an error message saying I have already created an account with this user name when I try to log in.
  • kirashi
  • Community Legend
  • 952 Views
  • 6 replies
  • 0 likes
  • 952 Views
  • 6 replies
  • 0 likes

Solved!! Spotify stops playing after each song

Hello everyone, I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify.I use it on 3 devices: - My Dekstop PC (dont know, newest i guess, last login yesterday)- My Android Tablet (4.4.0.1008)- My iPhone (4.7.0.985) The...

  • Casual Listener
  • Hello everyone,   I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify. I use it on 3 devices:   - My Dekstop PC (dont know, newest i guess, last logi...
  • Paul26
  • Newbie
  • 1141 Views
  • 3 replies
  • 0 likes
  • 1141 Views
  • 3 replies
  • 0 likes

Solved!! Saved Songs

When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?

  • Newbie
  • When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?
  • Bittencourt
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

No puedo agregar subcripcion

Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar más códigos ya que he agregado más de 2 en 12 meses ...

  • Newbie
  • Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar m...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! all music is grayed out can only shuffle play before I could tap a song and it would play?

After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my free premium trial started I could pick any song an...

  • Newbie
  • After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my ...
  • ErikG
  • Roadie
  • 1128 Views
  • 2 replies
  • 0 likes
  • 1128 Views
  • 2 replies
  • 0 likes

iTunes Gift Card for Spotify Premium.

Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?

  • Newbie
  • Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?
  • Maxim
  • Spotify Star
  • 4131 Views
  • 2 replies
  • 0 likes
  • 4131 Views
  • 2 replies
  • 0 likes

My Spotify doesn't show images from Songs or Albums.

Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.

  • Newbie
  • Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

iPhone app crash

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop it.suggestions?

  • Newbie
  • Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop...
  • ErikG
  • Roadie
  • 377 Views
  • 3 replies
  • 1 likes
  • 377 Views
  • 3 replies
  • 1 likes

Do I really have to download all of my music library onto my phone through the internet???

I've been trying to find a way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on my internet) and also want to avoid filling up my spotif...

  • Regular
  • I've been trying to find a  way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on...
  • pattisoncameron
  • Regular
  • 3152 Views
  • 7 replies
  • 0 likes
  • 3152 Views
  • 7 replies
  • 0 likes

Spotify not working with Ford Sync2

I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8.Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only play back music via Bluetooth. The app is no longer rec...

  • Newbie
  • I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8. Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only ...
  • 1122 Views
  • 0 replies
  • 0 likes
  • 1122 Views
  • 0 replies
  • 0 likes

Restarting Spotify App removes downloaded songs

Hi, I have an iphone 5c, running ios v 9.3.4. I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch. I see the green arrows beside each song which should mean they are downloaded. Turning th...

  • Newbie
  • Hi,   I have an iphone 5c, running ios v 9.3.4.  I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch.  I see the green a...
  • edsimmonds26
  • Newbie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

After a restore, I get the "3 devices" message, and all my songs are wiped

I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more than 3 devices and that all offline content would b...

  • Casual Listener
  • I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more ...
  • MacBone
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

"Your account is being used somewhere else"

First of all: f**ck this service for being so expensive and being so bad at helping users.With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my songs saying that the account is being used elsewhere. I ...

  • Newbie
  • First of all: f**ck this service for being so expensive and being so bad at helping users. With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my song...
  • mnomer
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Fast Playback Bug

Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.

  • Newbie
  • Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Volume changes from one track to the next. Need a solution, PLEASE!!!

On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turning up the volume on my device doesn't really solve ...

  • Casual Listener
  • On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turni...
  • skhan007
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Can't find local files

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Playlists" tab. I've searched everywhere on the interne...

  • Casual Listener
  • I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Play...
  • stevenabbs
  • Casual Listener
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in on my iPhone

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a dup...

  • Regular
  • I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an accoun...
  • mariaGE
  • Casual Listener
  • 758 Views
  • 5 replies
  • 0 likes
  • 758 Views
  • 5 replies
  • 0 likes

Can't find my all saved songs

Hey gus.I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 days! Please help.Love from Turkey

  • Regular
  • Hey gus. I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 ...
  • Cemdemir
  • Regular
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify app not shown in list of my apps in iTunes

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as installed? (It's there in the pictures of the phone!)

  • Newbie
  • Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as instal...
  • omkd777
  • Casual Listener
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes