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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30772 Views

40 replies

9 likes

  • 30772 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95502 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293908 Views

60 replies

15 likes

  • 293908 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123838 Views

19 replies

38 likes

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  • 19 replies
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Superuser Contribution Hamburger Menu Still in 5.7.0 (US)

Hi all, I am in the US and have an iPhone 6S Plus running the latest iOS and the latest Spotify version 5.7.0, and still have the Hamburger menu layout. How do I get the new UI?

Casual Listener

Hi all, I am in the US and have an iPhone 6S Plus running the latest iOS and the latest Spotify version 5.7.0, and still have the Hamburger menu layout. How do I get the new UI?

mikeymaff

Newbie

2662 Views

20 replies

0 likes

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  • 20 replies
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Logging in

I had to reset my password, now my app won't let me log in. It's saying that I've already used have an account with that email address, which I know that I'm trying to log in throw that email address. But I'm able to login on the computer but not my ...

Newbie

I had to reset my password, now my app won't let me log in. It's saying that I've already used have an account with that email address, which I know that I'm trying to log in throw that email address...

Maxim

Spotify Star

399 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify app not visible

I am trying Spotify for the first time on the free subscription for one week. I have an iphone 7. I have downloaded the app from the App Store and I'm enjoying it so far except for one very annoying detail.The Spotify app is not visible on home scree...

Newbie

I am trying Spotify for the first time on the free subscription for one week. I have an iphone 7. I have downloaded the app from the App Store and I'm enjoying it so far except for one very annoying ...

aviyash1234

Newbie

3290 Views

1 replies

1 likes

  • 3290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot see Daily Mixes on Ipad

I am playing one of my daily mixes at the moment on my iphone but cannot see them on my ipad..I searched and found I had to tap Your Music on the left of the screen ...which I have done but still not seeing..Can anyone help please ?

Casual Listener

I am playing one of my daily mixes at the moment on my iphone but cannot see them on my ipad.. I searched and found I had to tap Your Music on the left of the screen ...which I have done but still n...

Maria_B

Moderator

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Solved!! I NEED HELP WITH MY 3 MONTH TRIAL!!!

I've forgot my username, password and email and I have payed £1 for a 3 month trial. But after logging out of my Spotify one day I haven't been able to get back in and I can't cancel my subscription because I don't know any details about my account. ...

Newbie

I've forgot my username, password and email and I have payed £1 for a 3 month trial. But after logging out of my Spotify one day I haven't been able to get back in and I can't cancel my subscription ...

laleli

Roadie

642 Views

2 replies

0 likes

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  • 2 replies
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Spotify App for iOS Freezes

Since July of this past year my phone has not wanted to use launch the app. I can open it but it doesn't load anything else after that. I have gotten two new phones, not related to this, and it happened with both of them. I tried deleting the app and...

Newbie

Since July of this past year my phone has not wanted to use launch the app. I can open it but it doesn't load anything else after that. I have gotten two new phones, not related to this, and it happe...

PhantomDiesel

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Premium has reverted bact to Free -

Premium has reverted bact to Free - spotify advised I ask the "Community" for help can someone help

Newbie

Premium has reverted bact to Free - spotify advised I ask the "Community" for help  can someone help

laleli

Roadie

638 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Is it possible to download at different quality levels? - Keep low quality & extreme on same device?

Is it possible to download at different quality levels? - For example, I would like all my offline music playlists at Premium, but my Comedy playlists at a lower quality level. I tried making none of my playlists available offline, then changing sett...

Casual Listener

Is it possible to download at different quality levels? - For example, I would like all my offline music playlists at Premium, but my Comedy playlists at a lower quality level. I tried making none of...

Maxim

Spotify Star

1019 Views

1 replies

0 likes

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  • 1 replies
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Crackling and distortion on songs which never happened before :(

Hi, I recently bought a car and now the music I'm playing through Spotify in the new car is crackling and distorted. I've isolated it down to my phone (iphone5) because I installed the app on my husbands (samsung galaxy 3) and it plays beautifully. A...

Casual Listener

Hi,   I recently bought a car and now the music I'm playing through Spotify in the new car is crackling and distorted.  I've isolated it down to my phone (iphone5) because I installed t...

serney-us

Newbie

16280 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

7 day free trial

I accidentally clicked the 7 day free trial button will it charge my apple account?

Newbie

I accidentally clicked the 7 day free trial button will it charge my apple account?

Maxim

Spotify Star

1085 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify changes song automaticaly after 3 minutes.... :-(

Using iPhone / iPad or Win-PC with Apple Airport Express and A Rotel RCS-1500 receiver. Spotify Premium. From time to time Spotify changes a Song after approx. 3 minutes without any action of me... Is this problem known? Regards from Switzerlanddose

Newbie

Using iPhone / iPad or Win-PC with Apple Airport Express and A Rotel RCS-1500 receiver. Spotify Premium.   From time to time Spotify changes a Song after approx. 3 minutes without any action o...

nipoka

Casual Listener

1285 Views

2 replies

0 likes

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Spotify unexpectically crashes iPhone 6, iPad mini

Spotify app keeps crashing at unpredictable times sometimes 5 mins sometime over an hour. Very prone to crash when going through different internet connections. Or when browsing through the app.Tried uninstalling/installing worked well for a month no...

Casual Listener

Spotify app keeps crashing at unpredictable times sometimes 5 mins sometime over an hour. Very prone to crash when going through different internet connections. Or when browsing through the app. Tri...

651 Views

0 replies

2 likes

  • 651 Views
  • 0 replies
  • 2 likes

Solved!! How can I see what songs are queued for downloading for offline listening?

300 songs ready to download but I have no idea what they are and I only want to download some of them, not all.

Newbie

300 songs ready to download but I have no idea what they are and I only want to download some of them, not all.

AustinOswald

Regular

11758 Views

1 replies

0 likes

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  • 1 replies
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Spotify still stuck on old layout

I've been researching this issue for a while now, and I can't seem to come to a conclusion as to why I have yet to recieve the new layout. I've read that layouts are rolled out to a specific number of users, but the latest should be accessed to all u...

Casual Listener

I've been researching this issue for a while now, and I can't seem to come to a conclusion as to why I have yet to recieve the new layout. I've read that layouts are rolled out to a specific number o...

kirashi

Community Legend

2028 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't play

Spotify won't play. I purchased the three months of premium in late December and cannot use it. Songs will either play for about 2 seconds or not at all. I recently had a Samsung but got an iPhone and it still doesn't play. It works fine on the compu...

Casual Listener

Spotify won't play. I purchased the three months of premium in late December and cannot use it. Songs will either play for about 2 seconds or not at all. I recently had a Samsung but got an iPhone an...

ToesOnShrooms

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify adds music that isn't on my playlist

Hi, I have a playlist that I made with some musics that I like, and when I'm listening to it I like to take off some musics on the right corner button on the top, and spotify starts playing some random music that isn't even on the playlist.Can someon...

Newbie

Hi, I have a playlist that I made with some musics that I like, and when I'm listening to it I like to take off some musics on the right corner button on the top, and spotify starts playing some rand...

Maria_B

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

The app won't download. iPhone 5s.

I while ago I enrolled in Apple's iOS beta program. While downloading their beta program I had to delete some apps to make space. Spotify being one if them. I've tried everything to get spotify back. I've restarted my phone multiple times, signed out...

Newbie

I while ago I enrolled in Apple's iOS beta program. While downloading their beta program I had to delete some apps to make space. Spotify being one if them. I've tried everything to get spotify back....

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Offline music doesn't show up

Often, when I go offline on my device, my "Songs" tab only shows a few songs (that are saved from local files, or can't even be played). As you can see, the offline album was downloaded, but if I open it, it doesn't show up in the listing. I've tried...

Casual Listener

Often, when I go offline on my device, my "Songs" tab only shows a few songs (that are saved from local files, or can't even be played). As you can see, the offline album was downloaded, but if I ope...

s_x

Casual Listener

596 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! ALL MY MUSIC (ALBUMS, SONGS... ) SAVED IS MISSING

In Iphone from this morning all my saved music is missing!!!! What the hell !!?? I want a solution. In my PC Computer is not missing This is VERY VERY AWFULL

Gig Goer

In Iphone from this morning all my saved music is missing!!!! What the hell !!?? I want a solution. In my PC Computer is not missing   This is  VERY VERY AWFULL    

julianehaan

Newbie

2480 Views

5 replies

0 likes

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  • 5 replies
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Phone call transfers playback to desktop; shouldn't

Steps to reproduce:1. Listen to Spotify on iPhone; have Spotify open (but not being used) on a Mac on the same WiFi network.2. Receive a phone call.3. Spotify stops music on the iPhone, but automatically starts playing it on the Mac. I just want musi...

Regular

Steps to reproduce: 1. Listen to Spotify on iPhone; have Spotify open (but not being used) on a Mac on the same WiFi network. 2. Receive a phone call. 3. Spotify stops music on the iPhone, bu...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes