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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45152 Views
  • 15 replies
  • 36 likes
  • 45152 Views
  • 15 replies
  • 36 likes

Music has been deleted

All of my saved music has been inexplicably deleted from my iPhone. Playlists are still there but songs not saved to a playlist have been deleted. Strangely, saved songs haven't been deleted from my MacBook Spotify app...?Please help me get my saved ...

  • Casual Listener
  • All of my saved music has been inexplicably deleted from my iPhone. Playlists are still there but songs not saved to a playlist have been deleted. Strangely, saved songs haven't been deleted from my ...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

No Shuffle or Repeat Controls on new version 6.8?

It looks like they have taken away the shuffle and repeat buttons on the play bar in the new apps interface. Is there any way to get them back? If not, how do you control if you want to shuffle a playlist or repeat a track? Thanks, Mike

  • Newbie
  • It looks like they have taken away the shuffle and repeat buttons on the play bar in the new apps interface. Is there any way to get them back? If not, how do you control if you want to shuffle a pla...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Can't Log In

I cancelled my premium Spotify to save money due to me having my son, but I still love Spotify and wanted to be able to listen still. I tried logging in(not sure why I was logged out) using the right username and password several times and I couldn't...

  • Newbie
  • I cancelled my premium Spotify to save money due to me having my son, but I still love Spotify and wanted to be able to listen still. I tried logging in(not sure why I was logged out) using the right...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Playlist Help please

Hi. I would appreciate some help with a playlist question. I have saved Robbie Williams' album as a playlist and that works fine. But after a few songs, suggested songs start playing. When I skip that suggested song it doesn't go back to the album bu...

  • Newbie
  • Hi.  I would appreciate some help with a playlist question.  I have saved Robbie Williams' album as a playlist and that works fine.  But after a few songs, suggested songs start playin...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Takes to much space on iphone

Hi i was wondering what the best way to save space is if i wanna keep adding music in my playlists on spotify in my iphone cause now i dont have alot of space. I dont want to delete any songs from the playlists. Now im just listening on my pc but wan...

  • Regular
  • Hi i was wondering what the best way to save space is if i wanna keep adding music in my playlists on spotify in my iphone cause now i dont have alot of space. I dont want to delete any songs from th...
  • BlackEagle-Ben
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Using Spotify with Ford SYNC Applink doesn't work

Hi, A few weeks ago I bought a new Ford Fiest with Ford SYNC Applink. I have a Spotify premium account and I would like to use Spotify in my Ford Fiesta. However, it's not yet clear to me how I can use Spotify with SYNC Applink. How can I set this up...

  • Casual Listener
  • Hi,   A few weeks ago I bought a new Ford Fiest with Ford SYNC Applink. I have a Spotify premium account and I would like to use Spotify in my Ford Fiesta. However, it's not yet clear to me ...
  • BananaCo
  • Casual Listener
  • 2591 Views
  • 9 replies
  • 0 likes
  • 2591 Views
  • 9 replies
  • 0 likes

Music keeps being paused, sometimes an error box comes up saying my account is in use somewhere else

This has been going on for months now.At random times of the day/night, while listening to a track, Spotify will pause, and repeatedly pause even though I'm pressing play to counter it.Sometimes i'll get a error message telling me my account is in us...

  • Newbie
  • This has been going on for months now. At random times of the day/night, while listening to a track, Spotify will pause, and repeatedly pause even though I'm pressing play to counter it. Sometimes ...
  • M1DLD
  • Newbie
  • 597 Views
  • 1 replies
  • 1 likes
  • Music being paused
    pause
    Spotify has been paused because your accont is in use somewhere else
  • 597 Views
  • 1 replies
  • 1 likes

Spotify won't work

I'm having issues with my Spotify. In My Library, I used to select the "Artists" option and see all of the artists of whom I have downloaded albums or songs to listen to offline.However, now, this category has completely changed in that the Artists c...

  • Newbie
  • I'm having issues with my Spotify. In My Library, I used to select the "Artists" option and see all of the artists of whom I have downloaded albums or songs to listen to offline. However, now, thi...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

The iPad that stole Christmas

Sorry, this is a super-long question, but it's a complicated issue. So... I have Spotify version 0.6.0.181 on my ancient iPad 1. I only use this for playing music over Bluetooth when I'm away and to read e-books. I have Spotify 1.0.44.100 on my 2009 ...

  • Gig Goer
  • ...hristmas one to public and restarted the iPad, but no dice. So I searched for the playlist name (Christmas MP3s, if anyone's interested) but although I can find it under my name when I search on&n...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

turning off shuffle mode on ipad pro

hello! so i have a permament shuffle mode on my ipad pro 12'9 and i hate it. i already saw other solutions where people didn't recognize the shuffle symbol or they didn't know they can click on a track to see the full view. i discovered the problem i...

  • Newbie
  • hello! so i have a permament shuffle mode on my ipad pro 12'9 and i hate it. i already saw other solutions where people didn't recognize the shuffle symbol or they didn't know they can click on a tra...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Volume Bar Slider Gone (Deactivate "Spotify Connect"?)

Hello, everyone. I hope all is well and that you're having a great day. Within the last few weeks, I noticed that ever time I click on the 'Volume Icon', the "Connect Device Selection" page rolls in. (See Picture on Left). I think the idea is solid, ...

  • Casual Listener
  • ...istening to, which is a lot, especially while shopping in public.   I even tried downgrading the app version to 8.x, 7.x, and even 6.x. It is still there.   Is there a way where I can d...
  • yz49
  • Casual Listener
  • 2591 Views
  • 8 replies
  • 1 likes
  • 2591 Views
  • 8 replies
  • 1 likes

Solved!! We Three Dots... from the east (corner) don't work anymore

Hi, The three dots in the upper right corner of a playlist on the iPad 4 and iPad Air don't often work. And they've stopped working completely for the Daily Mix. It was very nice to be able to add the Daily Mix to your own playlist, but now I can't. ...

  • Music Fan
  • Hi,   The three dots in the upper right corner of a playlist on the iPad 4 and iPad Air don't often work. And they've stopped working completely for the Daily Mix. It was very nice to be able ...
  • michmike
  • Music Fan
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Do I need Facebook to follow friends or share playlists with them?

Hi Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook apparently. Is there a workaround? thanksTom

  • Newbie
  • Hi   Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook appa...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

I can't see my messages

I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.

  • Newbie
  • I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

How do I get my music back?

My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. How do I get them back?

  • Newbie
  • My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. ...
  • ItsBradderz_
  • Regular
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Spotify free won't play

Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings. I cancelled my premium service but I didn't think that meant I ...

  • Casual Listener
  • Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings.  &nbsp...
  • user-removed
  • Not applicable
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Solved!! Getting off Facebook and to my login

I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?

  • Casual Listener
  • I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?
  • BlackEagle-Ben
  • Roadie
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Lyrics information

Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? Sorry for very bad english

  • Casual Listener
  • Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? S...
  • BlackEagle-Ben
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

In der Spotify-App befindet sich kein Downloadordner

Hallo! Ich habe mir Spotify Premium geholt.Leider befindet sich in der App nun trotzdem kein Downloadordner. Wie kann man das Problem/ den Fehler beheben. (Downloadordner bedeutet für mich: ein Ordner in dem sich nur die Downloads befinden; also die ...

  • Casual Listener
  • Hallo! Ich habe mir Spotify Premium geholt. Leider befindet sich in der App nun trotzdem kein Downloadordner.  Wie kann man das Problem/ den Fehler beheben.  (Downloadordner bedeutet für...
  • BlackEagle-Ben
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Abysmal performance on 5th Gen iPod touch

Hi community,I really did search the forums before posting this, apologies in advance if someone has already opened such a topic.I have an iPhone 6S and an iPod touch 5th gen, both bought the same year. The iPod is model ME978CH/A, bought from a genu...

  • Casual Listener
  • Hi community, I really did search the forums before posting this, apologies in advance if someone has already opened such a topic. I have an iPhone 6S and an iPod touch 5th gen, both bought the sam...
  • mprebbz
  • Casual Listener
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes