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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48364 Views
  • 15 replies
  • 36 likes
  • 48364 Views
  • 15 replies
  • 36 likes

I have premium, but it doesn’t let me skip

I have premium, but it doesn’t let me skip when I click on a song

  • Visitor
  • I have premium, but it doesn’t let me skip when I click on a song
  • Billy-J
  • Spotify Star
  • 813 Views
  • 3 replies
  • 0 likes
  • 813 Views
  • 3 replies
  • 0 likes

Superuser Contribution iPhone 12 mini error

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo for download starts to circle as if it will start th...

  • Casual Listener
  • so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo f...
  • AlejaR
  • Moderator
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Autoplay isnt working on my mobile device

I have deleted and redownloaded. I dont know what else to do.

  • Visitor
  • I have deleted and redownloaded. I dont know what else to do.
  • kaworu_bloodpaw
  • Roadie
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

My auto play is not working it keeps looping back to same song

It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on

  • Visitor
  • It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on
  • kaworu_bloodpaw
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Auto-Play Not Working

When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried:1. Logging out2. Clearing Cache3. Reinstalling Spotify4. Updating iOS

  • Newbie
  • When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried: 1. Logging out 2. Clearing Cache 3. Reinstalling Spotify 4. Updating iOS
  • kaworu_bloodpaw
  • Roadie
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

10 second rewind broken after last update

Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up. It is skipping anywhere from 13 seconds - 4:30+. This issue is only occuring during Carplay and not happening while using the phone sp...

  • Music Fan
  • Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up.   It is skipping anywhere from 13 seconds - 4:30+.  This issue is on...
  • mbars
  • Newbie
  • 2879 Views
  • 7 replies
  • 5 likes
  • Carplay
  • 2879 Views
  • 7 replies
  • 5 likes

Superuser Contribution Why does desktop app NEVER sync with iPhone currently playing?

I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing. More often than not, it shows NOTHING. Despite several restarts, the imac desktop app is always blank. Why is the sync so non-ex...

  • Roadie
  • I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing.   More often than not, it shows NOTHING. Despite several restarts, the...
  • kmt-m1_ks6ue
  • Casual Listener
  • 569 Views
  • 7 replies
  • 1 likes
  • 569 Views
  • 7 replies
  • 1 likes

Superuser Contribution [iOS][Playlists] Playlist visibility

Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t.I can see a list of my playlists from the “preview profile” selection. However, I can’t click on th...

  • Visitor
  • Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t. I can see a list of my playlists from the “p...
  • Yordan
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not working without Wifi

Hi, I can no longer connect to other devices I had previously connected without Wifi . Last week, for example, I was connected through cellular data and was able to select my speaker from home . I can no longer do that, only if I am on wifi . Has thi...

  • Newbie
  •   Hi,   I can no longer connect to other devices I had previously connected without Wifi .  Last week, for example, I was connected through cellular data and was able to select my ...
  • MihailY
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • anywhere
    Connect
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify AI DJ crashing after 3 shuffles

Hi! I'm having an issue with the new DJ feature It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. This is where it crashes. It always plays the same 3 songs, a...

  • Regular
  • Hi! I'm having an issue with the new DJ feature   It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. T...
  • iloveairbud2006
  • Regular
  • 1101 Views
  • 2 replies
  • 0 likes
  • 1101 Views
  • 2 replies
  • 0 likes

[iOS][Other] Unhide songs accidentally hidden in Daily Mix

Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to daily mix songs. I recently misclicked while trying...

  • Visitor
  • Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to ...
  • muchogringo
  • Casual Listener
  • 2625 Views
  • 4 replies
  • 4 likes
  • iOS
    Other
  • 2625 Views
  • 4 replies
  • 4 likes

Video podcasts are not working

when I try to watch a video podcast the video doesn't appear I can only hear the audio

  • Casual Listener
  • when I try to watch a video podcast the video doesn't appear I can only hear the audio
  • yomnaghoneim1
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution SONGS WON'T SHOW

PlanFreeCountryUSADevice(iPhone X)Operating System(iOS 13.3.1) My Question or IssueI just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists won’t show!! They appear only if i connect my device to my web (chrome) Spo...

  • Casual Listener
  • Plan Free Country USA Device (iPhone X) Operating System (iOS 13.3.1)   My Question or Issue I just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists...
  • Eni
  • Moderator
  • 39062 Views
  • 30 replies
  • 6 likes
  • 39062 Views
  • 30 replies
  • 6 likes

Superuser Contribution update ipad to premium...how????

how do you change your ipad to premium...there is no provided way to do that.I even deleted the app and downloaded again...nothing

  • Visitor
  • how do you change your ipad to premium...there is no provided way to do that. I even deleted the app and downloaded again...nothing
  • OscarDC
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs playing on startup

PlanPremiumCountrySwedenDeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueWhenever i start the app some random song starts playing. It is VERY annoying. How do I turn it off?

  • Newbie
  • Plan Premium Country Sweden Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue Whenever i start the app some random song starts playing. It is VERY annoying. How d...
  • Joan
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Apple Watch

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYOU NEED TO SORT OUT THE APPLE WATCH CELLULAR DATA ISSUE ASAP! YOU ARE LOOSING SO MANY CL...

  • Newbie
  • Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue YOU...
  • Salzig
  • Casual Listener
  • 1053 Views
  • 4 replies
  • 7 likes
  • 1053 Views
  • 4 replies
  • 7 likes

Superuser Contribution How does Spotify expect me to know what is playing?

Since Spotify decided to mess with the app, on the iPhone, I now have no idea what Radio is ever playing. How can they continue to mess things up so badly? Every change is consistently for the worse. This is extremely frustrating. Now it just says "A...

  • Roadie
  • Since Spotify decided to mess with the app, on the iPhone, I now have no idea what Radio is ever playing.  How can they continue to mess things up so badly? Every change is consistently for...
  • maxartist23
  • Roadie
  • 390 Views
  • 5 replies
  • 0 likes
  • 390 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast Playback Speed in Car

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro)Operating System(iOS 16.1.1) My Question or IssueI have had issues playing Spotify podcasts at speeds greater than 1x for the past few years in my 2018 Jeep Cherokee. When my phone connects to the B...

  • Newbie
  • Plan Premium Country United States Device (iPhone 13 Pro) Operating System (iOS 16.1.1)   My Question or Issue I have had issues playing Spotify podcasts at speeds greater than 1x for ...
  • Domer90
  • Casual Listener
  • 2517 Views
  • 2 replies
  • 1 likes
  • 2517 Views
  • 2 replies
  • 1 likes

Superuser Contribution My Spotify keeps connecting to another person’s account while I’m at work

I was at work and it kept connecting to someone else’s computer and once I got home it was still connecting to another persons account

  • Visitor
  • I was at work and it kept connecting to someone else’s computer and once I got home it was still connecting to another persons account
  • Alex
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not shutting off at end of podcast episode.

I use a white noise podcast to fall asleep every night and have always turned the “end of episode” sleep timer on so the episode doesn’t end and wake me with the intro into the next episode, but recently it has been cycling right back to the beginnin...

  • Visitor
  • I use a white noise podcast to fall asleep every night and have always turned the “end of episode” sleep timer on so the episode doesn’t end and wake me with the intro into the next episode, but rece...
  • Joan
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes