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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution Inquiry

PlanPremium Why cant i move between songs like I wantIf i add some songs to my queue,Once the song ends I can’t get back to it anymore.

  • Newbie
  • Plan Premium   Why cant i move between songs like I want If i add some songs to my queue,Once the song ends I can’t get back to it anymore.
  • AlejaR
  • Moderator
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frustration with new IOS update

The new IOS update has so many terrible new features. I really hope some of these things revert or at least have the option to revert because they truly are infuriating. 1). "Liked" songs no longer show when viewing full albums. This is so incredibly...

  • Regular
  • The new IOS update has so many terrible new features.  I really hope some of these things revert or at least have the option to revert because they truly are infuriating.   1). "Liked" so...
  • veganvadim
  • Regular
  • 370 Views
  • 2 replies
  • 5 likes
  • 370 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify keeps playing even if an audio from another app starts playing

Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the sounds overlap. It’s quite annoying tbh.Is there a...

  • Visitor
  • Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the...
  • Alex
  • Spotify Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV App - Screensaver not showing

Hello.The new Apple TV app is great, specially now that the logging issue is solved.The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with others music apps).Thank you for looking into it !Rega...

  • Casual Listener
  • Hello. The new Apple TV app is great, specially now that the logging issue is solved. The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with...
  • padido
  • Casual Listener
  • 6291 Views
  • 15 replies
  • 19 likes
  • 6291 Views
  • 15 replies
  • 19 likes

Superuser Contribution Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened

Spotify App crashes on watchOS (Apple Watch) if local Downloads are being openedPlanPremiumCountryGermanyDevice(Apple Watch SE 2022 Model - latest Gen.)Operating System(watchOS 9.3 - latest) My Question or IssueSpotify App crashes on watchOS (Apple W...

  • Newbie
  • Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened Plan Premium Country Germany Device (Apple Watch SE 2022 Model - latest Gen.) Operating System (watchOS 9.3 - ...
  • Eni
  • Moderator
  • 1146 Views
  • 7 replies
  • 1 likes
  • bug
    Crash
    critical
  • 1146 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Mobile][Developer] ADD ON SCREEN LYRICS TO SONGS

NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT improvement. Behind the lyrics does NOT show full lyric...

  • Casual Listener
  • NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT impr...
  • cokeung
  • Casual Listener
  • 4480 Views
  • 3 replies
  • 3 likes
  • Developer
    Mobile
  • 4480 Views
  • 3 replies
  • 3 likes

iPhone 6 download

PlanFree/PremiumCountry Device(iPhone 6)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t download Spotify on my iPhone 6

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 6) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t download Spotify on my iPhone 6 ...
  • Maxim
  • Spotify Star
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delay with Spotify Connect

PlanPremiumCountryFinlandDeviceiPhone SE2Operating SystemiOS 15.0.2 My Question or Issue There is a 10 Second delay bethween my app on the iPhone and my Spotify Connect endpoint (Cambridge Audio CXN). Theres allso lag with my LG WebOS Spotify-app, an...

  • Newbie
  •   Plan Premium Country Finland Device iPhone SE2 Operating System iOS 15.0.2   My Question or Issue   There is a 10 Second delay bethween my app on the iPhone and my Spotif...
  • Lappiehero
  • Newbie
  • 6578 Views
  • 10 replies
  • 3 likes
  • 6578 Views
  • 10 replies
  • 3 likes

Superuser Contribution Tengo problemas al querer reproducie un podcast con mis datos moviles

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya revise y mi operador está todo bien, las demas canciones n...

  • Visitor
  • Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya rev...
  • Lyubka
  • Moderator
  • 1151 Views
  • 1 replies
  • 0 likes
  • 1151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App frozen on loading screen

Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made me think it was crashing. Tried on Wi-Fi and with ...

  • Visitor
  • Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made...
  • MihailY
  • Moderator
  • 723 Views
  • 3 replies
  • 0 likes
  • 723 Views
  • 3 replies
  • 0 likes

[iOS] Car Mode Not Automatically Starting

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueI know Car Mode is not widely supported across all mobile software (i.e. Android), but I have previously used Car Mode on iOS with no issues until the last few mon...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue I know Car Mode is not widely supported across all mobile software (i.e. Android), but ...
  • Prague
  • Spotify Star
  • 1619 Views
  • 1 replies
  • 2 likes
  • bluetooth
    Car Bluetooth
    car mode
    iOS
  • 1619 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mobile app not responding or working at all

Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.

  • Visitor
  • Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.
  • martinight
  • Visitor
  • 352 Views
  • 4 replies
  • 2 likes
  • 352 Views
  • 4 replies
  • 2 likes

Superuser Contribution I cannot see video in podcasts that are supposed to be video podcasts

I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and updated it, but nothing changed. I have an iPhone ...

  • Visitor
  • I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and...
  • Lyubka
  • Moderator
  • 693 Views
  • 3 replies
  • 1 likes
  • 693 Views
  • 3 replies
  • 1 likes

Airplay issues and the new app

Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the screenshot) but when I am playing some musing and br...

  • Regular
  • Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the s...
  • zhedrick
  • Casual Listener
  • 1483 Views
  • 9 replies
  • 3 likes
  • 1483 Views
  • 9 replies
  • 3 likes

Liked icons disappeared

PlanPremiumDevice(iPhone 12 Pro Max)Operating SystemiOS 16.3.1 My Question or IssueRecently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhone, which means that I still have the songs my lists but I’m not able to ...

  • Newbie
  • Plan Premium Device (iPhone 12 Pro Max) Operating System iOS 16.3.1   My Question or Issue Recently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhon...
  • kaworu_bloodpaw
  • Roadie
  • 321 Views
  • 2 replies
  • 3 likes
  • liked songs
  • 321 Views
  • 2 replies
  • 3 likes

Superuser Contribution I cant open this app in apple

Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help thanks

  • Newbie
  • Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help  thanks  
  • Yordan
  • Moderator
  • 240 Views
  • 3 replies
  • 2 likes
  • 240 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium duo

I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and our phones (both iPhones) and they are identical. Cou...

  • Visitor
  • I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and ou...
  • Joan
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes