Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...
Hubo
Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)
MattSuda
Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...
Today while listening to music I discovered that I was playing an artist that I blocked...So immediately went to Hidden section (blocked artists) and saw that all my hidden artist were gone.It got me very disappointed as I blocked over 500 artists th...
PlanPremiumCountryUkDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueI mainly listen to spotify on my phone in the car. A few months ago maybe after an update it changed and the display is terrible below is what i see most of the time. This...
PlanPremiumCountry DeviceiPhone 12 Pro MaxOperating SystemiOS 14.2.1 My Question or IssueBasically, I just got a new phone but my local files wont sync to it.It works fine on my old phone (iPhone Xs), and I went through all of the usual fixes like:- ...
PlanPremiumCountryUSADeviceiPhone 12 proOperating SystemiOS 14.2.1 My Question or Issue i am unable to play songs found via the search bar - I can only play songs I’ve added to playlists (or liked). I have premium and have for years and have never en...
Hello at all! After one update some months ago there was a button in the right top corner on the startpage from the iOS spotify app. After i clicked on it there were all songs show that i have played the last 3 months. It was fantastic! Yesterday i w...
PlanPremiumCountryCZ DeviceiPhone 7Operating SystemiOS 14.2 My Question or IssueHi, I have troubles after recent iOS update. Spotify app is acting like it has its own mind. It stops while playing and/or jumps to different totally random songs. Also t...
A while back my Canvas was working but I noticed recently that it hasn't been. I'm running the latest version on Spotifiy, my phone is currently updated, and I recently got premium. I tried to clean reinstall the app to see if that might be a solutio...
I run Spotify App on my iPhone 7 (iOs 14.2) every morning, after a complete cycle recharge during the night. The iPhone is always in airplane mode with bluetooth on (no headphones connected, I connect them in a second moment). I select a track from m...
PlanPremiumCountryHondurasDeviceIPhone 11 Pro Operating SystemiOS 14.2 My Question or IssueI have an iphone 11 pro with the latest update 14.2 and with the latest update of the Spotify app, the problem is that when I play any song and lock my phone, ...
PlanPremiumCountryDeviceiPhone 4sOperating SystemiOS 9.3.6My Question or IssueApp zeigt beim Öffnen "ein Fehler ist aufgetreten" an. Erneut versuchen ändert nichts. Bei Tab Browse gibt es Fehler "Seite nicht gefunden". Nur SpotifyConnect von einen an...
Just added this post to idea suggestions, feel free to help me out by clicking here. When using Spotify, you can change your profile but not the color in the background, You might have brown, blue or purple. I currently have brown as my background co...
If I change the audio quality setting for download, does it update the songs I've already downloaded? I've changed it to a higher setting in this particular case. If not, how can I update this manually?Thanks!Arthur
How do you play music from headphone via Apple Watch bluetooth connection?I have Apple Watch 5 cellular with WatchOS6 and free Spotify. I have mobile data.
Spotify Premium in the UK using iPhone XR Until recently I could save an album from my library into a folder by simply going to Add To Playlist, going to the correct folder you wanted to place it in and click "new playlist", give it a name and it wou...
I never want to use shuffle or repeat, I want to select an album, listen to the album, select a different album etc. My shuffle and repeat options are being activated often and randomly, I think this is related to the bluetooth connection to my car s...
PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 14.1 My Question or IssueI’ve seen this issue posted about before, and I’ve tried all the other solutions Spotify suggested...literally all of them. I am not able to download any of my podcasts,...
My invite for iOS beta just expired! Is it something that is being maintained?
I have recently changed the cover image for one of my playlists, however, I would like to remove it so it is changed back to the original album art that Spotify automatically choses when you create the playlist. I have had a look and there's no optio...
PlanPremiumCountryGermany DeviceiPhone 12Operating SystemiOS 14.2.1 My Question or IssueCurrently, Spotify does not support iPhone 12 resolution / screen size. Hence, Spotify interface is exactly the same as 5.8-inch iPhone X, Xs and 11 Pro on the 6....
PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 14.2.1 (latest) My Question or IssueHi there, My Spotify app often crashes in the background when I am listening to music (it maybe happens a few times per day). I can listen to a lo...